MAPLOOM LIMITED

Maploom

Maploom provides cloud-based geospatial data analytics, GIS, mapping and location intelligence services. We deliver spatial analysis, geospatial modelling (including site suitability), Earth Observation and satellite imagery workflows, interactive web maps, dashboards and automated reporting. Our scalable, open-standards, API-enabled solutions make advanced geospatial analysis accessible to non-technical users.

Features

• Easy-to-use cloud GIS, interactive web mapping and location intelligence
• Advanced OGC-compliant spatial analysis, geospatial modelling and site suitability
• Secure enterprise spatial databases with backup, replication and live APIs
• Forestry, woodland, land, habitat and environmental data management
• Asset and infrastructure mapping, monitoring and spatial analysis
• Earth Observation, satellite imagery, remote sensing and AI workflows
• Terrain, flood risk, climate and environmental spatial modelling
• Field data collection using configurable forms and interactive maps
• Decisions support dashboards, data visualisation and automated map-based reporting
• Curated geospatial datasets including LiDAR, open and commercial data

Benefits

• Access advanced GIS and location intelligence without specialist GIS expertise
• Make faster evidence-based planning decisions using geospatial data
• Identify suitable sites using configurable geospatial analysis and modelling
• Track casework: forestry, woodland, land, habitat, assets, and environmental change
• Combine organisational, field, satellite and third-party geospatial datasets
• Automate map-based environmental, planning, asset and management reports
• Turn Earth Observation and satellite imagery into actionable intelligence
• Connect field and office teams through shared location-based information
• Visualise complex information clearly through interactive maps and dashboards
• Scale securely to process large geospatial datasets in UK cloud

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@maploom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

430156395188455

Contact

Rachel Murdock
07714213957
support@maploom.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No.
• System requirements: Internet connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1: Critical - 2hr response time; Priority 2: Major - 4hr response time; Priority 3: Important - 8hr response time ; Priority 4: Minor - subject to request. We use JIRA ticketing. Our response depends on the Service Level Agreements (SLAs) agreed with the customer. Typically we would respond within a working day (Monday to Friday 9am-5pm UK time).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide the following levels of support. ; Level 1 (included) Monday to Friday (0900-1700 UK time working days). – ; Level 2 (additional fees apply) as Level 1 plus weekends 0900-1700 ; Level 3 - Custom (subject to requirements). We provide an account manager and lead developer for all our contracts. Support is priced subject to the scale and complexity of the solution (see Pricing document).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our apps are designed to be very intuitive and easy to use, so formal training is not usually required. For more complex customer workflows we offer a range of onboarding including explainer videos, FAQs, online and face to face training etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can usually directly download data as part of the solution. On contract ending, user databases can be provided to the client as a database dump or other formats (csv etc), and workflow items and configuration files can be provided as a .json or xml. User GIS layers can be exported from the system in ESRI, Google (kml) or open standards formats (Geopackage, GeoJSON etc) Maploom can transfer user data via secure FTP or on physical media.
• End-of-contract process: Data Ownership remains with client. Access to the platform will end at an agreed date when data are transferred. Data is exported either directly by the customer or provided by us as part of the project closure when database dumps, GIS layers and configuration files etc will be shared.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The main difference is the layout which may vary based on available screen size. The more advanced functionality such as topological editing in GIS is only available on the desktop app. When used on mobile devices we make use of additional features such as GPS location and access to the phone camera and other sensors.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user accesses our services via a standard web browser as described in our Service Definition document.
• Accessibility standards: None or don’t know
• Description of accessibility: We already consider accessibility issues in our system through design including colour, font size, keyboard entry etc. , we regularly used accessibility checking software (AXE Core) to highlight issues and make improvements and are working towards WCAG 2.2AA
• Accessibility testing: Testing with a small group of users with mixed visual impairments and mobility.
• API: Yes
• What users can and can't do using the API: We provide REST APIs implementing create, query, delete operations over service objects (e.g. add sites, delete sites or component features) using corresponding requests (POST, GET, DEL, PUT etc). We also provide APIs for consuming data.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise various aspects of the application either: directly, typically modifying report templates, add / update data layers and styles etc. Or indirectly, at the implementation phase where features can be added or removed subject to requirements. Additionally, Maploom has wide range of tools for specific geospatial processing and analysis which can be wired into the solution during configuration.

Scaling

• Independence of resources: We typically agree the non-functional requirements in advance of an implementation (number of users, map refresh / response time etc), this helps us ensure we have the appropriate level for system and human resources for the application and users. if need be this includes dedicated resources and excess / elastic capacity to deal with peak demands.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can view the following service metrics:; • current status of service elements ; • size of user data ; • User support requests status (open, complete); ; Admins can additionally see:; • server uptime %; • usage stats: number of users, size of user data, last login, most popular features; • support requests status (open, complete); • individual data info (last synched etc)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is exported either directly by the customer or provided by us as part of the project closure when database dumps, GIS layers and configuration files etc will be shared.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Geopackage (GIS)
  • Shp (GIS)
  • Kml (GIS)
  • Database dump
  • GeoJSON (GIS)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Kml
  • Shape
  • Json
  • GeoJSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer two approaches for deployment. ; 1) using Maploom's SaaS environment (OVH cloud typically located in the UK or Europe). or subject to requirements AWS / Azure. As such availability is primarily guaranteed by OVH and is currently reported as 99.9% ; ; 2) Installation on our client's private cloud and where availability is determined by that of the client's cloud service. (200 words)
• Approach to resilience: We deploy on multiple servers, with options for multiple data centres to provide resilience. We have strong backup and restore procedures as part of our disaster recovery (DR) approach. Our services are built on High Availability Architecture: We utilize failover mechanisms, load balancing, and clustering to ensure continuous service availability. There is also the option to have other cloud services Azure, AWS inheriting resilience from these services
• Outage reporting: Email alerts to subscribed users and a user dashboard (public)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control (RBAC), ensuring that administrative and sensitive functions are only available to authorised users with appropriate roles. Administrative access is limited to a small number of designated users.; ; Multi-factor authentication (MFA) is enforced for all privileged accounts to provide an additional layer of security. Access rights are reviewed periodically and adjusted as required to follow the principle of least privilege.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Maploom applies a proportionate, risk-based approach to security governance to ensure the confidentiality, integrity and availability of information. Overall accountability sits at director level, with directors approving security policies and overseeing compliance. Day-to-day security responsibilities are clearly defined to support effective implementation and monitoring of controls.; ; Maploom identifies and manages information security risks, applies appropriate technical and organisational measures, and reviews controls regularly. Access is managed using role-based access and the principle of least privilege. Maploom has attained Cyber Essentials and Cyber Essentials Plus certification and complies with UK GDPR and the Data Protection Act 2018.
• Information security policies and processes: Maploom’s reporting structure places overall accountability for security and policy compliance at director level. Directors approve all core policies, including the Information Security Policy, Password Policy, Internet Acceptable Use Policy and User Accounts (Joiners, Movers and Leavers) Policy, and oversee their implementation.; ; Day-to-day responsibility for ensuring policies are followed sits with designated staff responsible for system administration and service delivery. Policies are implemented through defined procedures such as role-based access control, password requirements, and joiner/mover/leaver processes.; ; Compliance is supported through staff awareness, documented processes, periodic review of access and controls, and management oversight. Policies are reviewed regularly and updated as required to reflect changes in services, technology or regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Maploom uses proportionate, well-defined configuration and change management processes to ensure services are delivered reliably, securely and in line with client requirements.; ; Service configurations are documented, version-controlled and managed by authorised personnel. Typically development, testing and production environments are separated, and key dependencies are monitored to manage risk.; ; Changes are assessed for impact on service delivery, security and timelines. Low-risk changes are approved internally, while higher-impact changes are agreed with clients in advance. All changes are implemented in a controlled manner, verified after release, and communicated as appropriate. Emergency changes are documented and reviewed retrospectively.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a risk-based vulnerability management process to identify, assess and address security vulnerabilities. We apply approved security patches and software updates in a timely manner, prioritising vulnerabilities based on risk and potential impact. Preventative controls are in place to reduce exposure to common threats, including denial-of-service attacks.; ; Vulnerabilities may be identified through vendor advisories, system monitoring, and routine review of services and configurations. Identified issues are assessed, remediated or mitigated as appropriate, and actions are tracked to completion. Our vulnerability management approach is aligned with Cyber Essentials and Cyber Essentials Plus requirements.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use protective monitoring processes appropriate to the scale and risk of its services to detect and respond to potential security compromises. Incidents are identified through monitoring of system and application logs, review of access activity, and alerts from cloud hosting and platform services for unusual or unauthorised behaviour.; ; Potential compromises are promptly investigated to confirm the incident and assess scope. Where required, containment actions are taken, including restricting access, revoking credentials or isolating affected components, followed by remediation and documentation. Security events are reviewed during business hours, with high-severity incidents investigated immediately and containment actions typically initiated within hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We manage incidents in accordance with the standard ITL model and coordinated through our standard helpdesk function in Atlassian’s JIRA.; 1. Notification, Categorisation and Prioritisation; 2. Investigation and Diagnosis; 3. Recovery and Resolution; 4. Closure
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 888ea258-4cd0-4e1b-953d-ae757691a95a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 61c1577a-0aec-4352-b7d6-9cb05fd3da5e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@maploom.com. Tell them what format you need. It will help if you say what assistive technology you use.