| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,100.00 |
AKITA SYSTEMS LIMITED
Microsoft Modern Workplace Support Service
Akita provides support for Modern Workplace environments built on Microsoft 365 services. We help buyers manage collaboration tools, access settings, updates and operational issues by offering configuration assistance, troubleshooting and ongoing service desk support.
Features
- Support for Microsoft 365 Modern Workplace environments
- Incident logging, tracking and resolution
- Collaboration and productivity tool support
- Access and permissions management
- Update and change support
- Service monitoring and health checks
- Security and configuration guidance
- Microsoft escalation and liaison
- Remote support via phone and ticketing
- Operational reporting and insights
Benefits
- Keep modern workplace services running reliably
- Reduce disruption to user productivity
- Resolve issues quickly and consistently
- Improve collaboration tool stability
- Reduce internal IT support workload
- Maintain secure access and configurations
- Identify and address issues early
- Improve visibility of service performance
- Support users across hybrid working models
- Reduce operational risk and support costs
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 3 2 3 0 8 3 6 4 0 4 8 7 5 5
Contact
AKITA SYSTEMS LIMITED
Akita
Telephone: 0330 058 8000
Email: info@akita.co.uk
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
Service scope
- Service constraints
- The service is delivered primarily through remote support channels including phone, email and ticketing. Support is provided during UK business hours unless otherwise agreed. Access to the buyer’s Microsoft 365 tenant and appropriate administrative permissions are required. The service supports Modern Workplace environments based on Microsoft 365 and does not include device supply or on-site support unless agreed at additional cost.
User support
- Email or online ticketing support
- Yes
- Support response times
- Akita responds to support requests during UK business hours, Monday to Friday. Initial responses are prioritised based on incident severity and impact. Requests logged outside business hours, including weekends and public holidays, are acknowledged on the next business day unless otherwise agreed as part of an enhanced support arrangement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Akita provides tiered support for the Modern Workplace Support Service. Standard support includes remote assistance via phone, email and ticketing during UK business hours. Requests are logged, prioritised and managed based on severity and impact. Standard support covers incident resolution, configuration guidance, collaboration tool support, access management and liaison with Microsoft where required.
Enhanced support options can be agreed at call-off. These may include extended support hours, faster response targets, proactive service reviews and regular operational reporting. Pricing for enhanced support is defined per customer and depends on the agreed scope, service hours and response requirements.
Support is delivered by experienced cloud support engineers with Microsoft 365 and Modern Workplace expertise. Where agreed, a named technical account manager can be provided to coordinate support activity, act as an escalation point and support ongoing service improvement.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- British Assessment Bureau (UKAS accredited)
- ISO/IEC 27001 accreditation date
- Friday 18 January 2019
- What the ISO/IEC 27001 doesn’t cover
- The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- British Assessment Bureau (UKAS accredited)
- ISO 9001 accreditation date
- Saturday 31 December 2016
- What the ISO 9001 doesn’t cover
- The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- 56073cca-376a-486b-a991-0f76b99f23b2
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- Cc55b424-1c83-4f89-8550-44e6b24ec430
- Other security certifications
- No
Social value
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.