NETWORKOLOGY LTD

AIOps

AIOps Services provides specialist enablement to help organisations apply analytics, automation and machine learning to IT operations data. The service supports the establishment or enhancement of AIOps capabilities to improve visibility across complex environments, reduce alert fatigue, and enable proactive identification of service issues across on-premises, cloud and hybrid estates.

Features

• AIOps architecture and data model design
• Integration of events, metrics and operational data sources
• Service and dependency modelling aligned to business services
• Analytics configuration for anomaly detection and correlation
• Health scoring, alerting and service dashboards
• Validation, documentation and operational handover

Benefits

• Improved visibility of service health and dependencies
• Reduced alert noise through correlation and analytics
• Faster identification of root causes and service impact
• Improved operational efficiency and service reliability
• Clear documentation and operational readiness

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@networkology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

433790413745858

Contact

David Owen
01249700084
tenders@networkology.com

About the service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Other

Service scope

• Service constraints: • Delivered on a professional services basis.; • Consultant working day is 8 hours, exclusive of travel and lunch.; • Services delivered Monday to Friday, 9:00am–5:00pm, excluding UK public holidays.; • Delivered on a remote-first basis unless otherwise agreed.; • On-site travel and subsistence included within day rate inside the M25; outside the M25 charged at the buyer’s standard rates.; • Delivery dependent on timely access to systems, environments, documentation, and stakeholders.; • Work outside agreed scope subject to mutual agreement and contract variation.; • Third-party platforms are outside Networkology’s control.; • Professional indemnity insurance included in the day rate.

User support

• Email or online ticketing support: Yes
• Support response times: Response time typically within 8 hours on business days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support for this professional service is provided as part of the agreed engagement and is focused on enabling successful delivery of the defined scope of work.; ; Support is delivered by the assigned consultant(s), with oversight from a designated engagement lead who acts as the primary point of contact for the buyer. Support is available during normal UK business hours, Monday to Friday, 9:00am to 5:00pm (excluding public holidays), in line with the agreed delivery schedule.; ; Buyers may raise queries, issues, or risks via email or telephone. Support requests are acknowledged and responded to within one business day. Issues that could impact delivery timelines, quality, or outcomes are prioritised and addressed promptly.; ; Where issues cannot be resolved by the delivery consultant, they are escalated to the engagement lead for resolution. Further escalation routes are available where required to ensure continuity of service.; ; This service does not include 24/7 support, business-as-usual operational support, or incident management outside the agreed scope of work. Any additional or post-engagement support requirements can be agreed separately under a new or extended contract.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Trainee business architect	£550.00
Associate business architect	£750.00
Business architect	£900.00
Lead business architect	£1,300.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£900.00
Senior data architect	£1,050.00
Chief data architect	£2,000.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£900.00
Senior enterprise architect	£1,050.00
Lead enterprise architect	£1,300.00
Principal enterprise architect	£1,600.00

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£700.00
Network architect	£900.00
Lead network architect	£1,300.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£900.00
Lead security architect	£1,300.00
Principal security architect	£1,600.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£700.00
Solution architect	£900.00
Senior solution architect	£1,050.00
Lead solution architect	£1,300.00
Principal solution architect	£1,600.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£700.00
Technical architect	£900.00
Senior technical architect	£1,050.00
Lead technical architect	£1,300.00
Principal technical architect	£1,600.00

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£2,000.00

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£2,000.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£2,000.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£1,550.00
Principal cyber security audit and assurance	£1,550.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£550.00
Lead cyber security governance and risk manager	£1,550.00
Principal cyber security governance and risk manager	£1,550.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£550.00
Lead cyber security monitoring	£1,550.00
Principal cyber security monitoring	£1,550.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£550.00
Lead cyber security incident response	£1,550.00
Principal cyber security incident response	£1,550.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£550.00
Lead cyber security vulnerability management	£1,550.00
Principal cyber security vulnerability management	£1,550.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£550.00
Lead cyber security penetration testing	£1,550.00
Principal cyber security testing	£1,550.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£550.00
Lead cyber security secure systems architecture and design	£1,550.00
Principal cyber security secure systems architecture and design	£1,550.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Trainee analytics engineer	£600.00
Analytics engineer	£850.00
Senior analytics engineer	£1,100.00
Lead analytics engineer	£1,350.00
Head of analytics engineering	£1,600.00

Data analyst

Role level	UK Rate	Offshore Rate
Associate analyst	£600.00
Data analyst	£850.00
Senior data analyst	£1,100.00
Principal data analyst	£1,600.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£850.00
Senior data engineer	£1,100.00
Lead data engineer	£1,350.00
Head of data engineering	£1,600.00

Data governance manager

Role level	UK Rate	Offshore Rate
Data governance manager	£1,100.00
Lead data governance manager	£1,350.00
Head of data governance	£1,600.00

Machine learning engineer

Role level	UK Rate	Offshore Rate
Senior machine learning engineer	£1,100.00
Lead machine learning engineer	£1,350.00

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£600.00
Performance analyst	£850.00
Senior performance analyst	£1,100.00
Lead performance analyst	£1,350.00
Head of performance analysis	£1,600.00

IT operations roles

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£500.00
End user computing engineer	£700.00
Senior end user computing engineer	£1,050.00
Lead end user computing engineer	£1,300.00
Principal end user computing engineer	£1,600.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£500.00
Infrastructure engineer	£700.00
Senior infrastructure engineer	£1,050.00
Lead infrastructure engineer	£1,300.00
Principal infrastructure engineer	£1,600.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£500.00
Infrastructure operations engineer	£700.00
Senior infrastructure operations engineer	£1,050.00
Lead infrastructure operations engineer	£1,300.00
Principal infrastructure operations engineer	£1,600.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£600.00
Junior business analyst	£800.00
Business analyst	£900.00
Senior business analyst	£1,050.00
Lead business analyst	£1,300.00
Head of business analysis	£1,600.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
Apprentice DevOps engineer	£600.00
Junior DevOps engineer	£850.00
DevOps engineer	£1,100.00
Senior DevOps engineer	£1,100.00
Senior DevOps engineer - management	£1,350.00
Lead DevOps engineer	£1,350.00
Lead DevOps engineer - management	£1,450.00
Principal DevOps engineer	£1,600.00
Principal DevOps engineer - management	£1,700.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Thursday 26 March 2020
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO27001 is for "The delivery of architecture and engineering services to defence, government and other public sector clients, carried out at managed locations in the UK in accordance with the Statement of Applicability version 1, dated 06/01/2025. There are no noted exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Tuesday 6 April 2021
• What the ISO 9001 doesn’t cover: The scope of the 9001 certification is for "The provision of professional services including network architecture and engineering services". There are no noted exclusions.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: E8061b53-088a-4d56-ad8a-4aaac3aab140
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@networkology.com. Tell them what format you need. It will help if you say what assistive technology you use.