DYNAMIC TECHNICAL CONCEPTS LTD

trackingThis

trackingThis is a cloud-based asset, inspection and compliance platform that replaces spreadsheets and paper with tamperproof records showing status, location, availability and history.
Built for organisations where assets are critical, health and safety related, shared between stakeholders or are subject to regular inspection, audit or reporting requirements.

Features

• Digital asset logbooks with secure online profiles
• Full asset lifecycle records including documents, inspections and certificates
• Configurable compliance categories, templates, asset models and workflows
• Automated data collection from existing sources without user intervention
• Compliance, inspections and maintenance management
• Support for statutory compliance including LOLER, PUWER and fire safety
• Central reporting with real-time asset visibility
• Automated reminders highlighting missing or overdue actions
• Asset booking with check-in and check-out
• Role-based access, audit trails and evidence storage

Benefits

• Shows you when you don't know something
• Real-time visibility of compliance status across all assets and locations
• Faster audits enabled by organised evidence and accessible reporting tools
• Reduced operational risk through proactive tracking of upcoming overdue tasks
• Improved coordination using centralised information and role-based access controls
• Time savings delivered through automated reminders and streamlined workflows
• Better planning supported by real-time dashboards and operational insights
• Secure central storage for important documents records and compliance evidence
• Scalable platform supporting expanding sites teams and asset volumes
• Easy onboarding through a simple browser-based user interface

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris@dtcgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

433869109540357

Contact

Chris Paul
+44 (0)1444 222 111
chris@dtcgroup.co.uk

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
        • Education
        • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/a
• System requirements:
  • Internet connection
  • A modern web browser
  • Smartphone or tablet with camera for QRcode scanning recommended

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours, depending on the urgency of the issue, during our hours of 9am to 5pm Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: The webchat is ran through Microsoft Teams.
• Onsite support: Yes, at extra cost
• Support levels: Three support levels are available: Standard, Enhanced and VIP.; ; Standard Support is included at no additional cost. Support is provided via email, an online ticketing system and phone during UK business hours. Support is available to users who have attended a training session and covers configuration queries, user access issues, reporting assistance, troubleshooting and general product guidance.; ; Enhanced Support is available at an additional cost and includes all Standard Support services, with extended support hours, guaranteed response times under a 100% SLA, access to support via Microsoft Teams and an assigned support manager.; ; VIP Support is available at an additional cost and includes retained monthly support hours, best-effort support for users who have not attended a training session and all services included within Enhanced Support.; ; Pricing for Enhanced and VIP Support is quoted based on organisational requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users get started through a combination of onboarding support and training. The service provides a clear, user-friendly dashboard, with guidance to help users understand core features quickly. As the system is highly configurable, training is available to support more advanced setup, reporting and analytics. Training can be delivered face to face, online or via on-screen sessions, depending on customer needs. User documentation is included, and tailored training packages can be discussed to support successful onboarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is written in clear, straightforward language and presented in simple web and PDF formats that work across standard browsers and devices. Information is structured with headings, short sections, and step-by-step guidance to support ease of navigation. Users can zoom text, search within documents, and access content without requiring specialist software. We review documentation regularly to ensure it remains easy to read and understand for all users.
• End-of-contract data extraction: Users can extract their data at the end of the contract by using the platform’s built-in export tools. All records, assets, documents, and compliance information can be downloaded in standard formats such as CSV or PDF. If required, we can also provide a full data export on request to ensure customers can retain their information before access is closed.
• End-of-contract process: At the end of the contract, users are notified in advance and can export their information using the standard data-export tools included in the service price. Access remains available until the contract end date, after which accounts are closed and data is securely archived for the standard retention period. A full data export can be requested at no extra cost, while bespoke export formats, extended retention, or specialist support may incur additional charges.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: Yes
• Description of service interface: The service is accessed through a web-based interface and can be used on both desktop and mobile devices. The interface is simple and intuitive, with a central dashboard that clearly shows the status of assets and compliance items, including what is up to date, expired, or missing. Users can search, filter, and export information, making it easy to manage assets and monitor compliance day to day.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is accessible through any modern web browser and supports keyboard navigation, screen readers, and browser zoom for larger text. Users can navigate structured menus, access labelled interface elements, and view information in clear text and table formats. Some visual dashboards are best experienced visually, and certain advanced interactions work most smoothly with a mouse, but all core functions remain accessible.
• Accessibility testing: We conduct internal accessibility reviews that include keyboard-only navigation, zoom testing, and checks with screen-reading technology to ensure core interactions are perceivable and operable. These reviews focus on menus, forms, tables, and dashboard navigation, helping us identify improvements early in development. Accessibility considerations are built into our ongoing design and testing process.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Any action that can completed through the user interface can be completed through the API. Subject to account configuration.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is configurable to support different organisational structures and workflows. Configuration enables assets, inspections and reporting to be aligned with organisational requirements without the need for bespoke software development. This allows organisations to adapt the service to existing processes and ways of working while using standard platform functionality.; ; As a SaaS platform, updates and improvements are deployed centrally. New features and enhancements are made available automatically and do not require any action from customers.

Scaling

• Independence of resources: Na

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using custom created exports on our web application.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Yes
• Approach to resilience: Yes
• Outage reporting: Yes

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Na
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: Na

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Na
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Na
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Na
• Incident management type: Undisclosed
• Post-quantum cryptography secure: No
• Incident management approach: Na

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris@dtcgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.