SOFTCAT PLC

Armis Centrix

Armis Centrix is a cybersecurity solution providing organizations with comprehensive visibility and control over all assets across IT, OT, IoT, and IoMT environments. It detects and mitigates risks/vulnerabilities by analyzing the security posture of network-connected devices, ensuring a strengthened defense against cyber threats.

Features

• Asset inventory management for IT, OT, IoT, and IoMT

Benefits

• Enhanced security posture across entire asset attack surface

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

434732422178144

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance windows are communicated in advance. Requires basic network connectivity for collectors.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari)
  • Virtual Collector: 8 CPU cores, 16GB RAM
  • Virtual Collector: 40GB Storage, VMware/Hyper-V/KVM
  • Physical Collector: 1U rack space (if used)
  • Management IP and basic network configuration
  • Outbound HTTPS access to Armis Cloud
  • SPAN/TAP port or packet broker feed

User support

• Email or online ticketing support: Yes
• Support response times: The initial response time for tickets depends upon the severity of the ticket and level of support. ; Critical (Severity 1) - 1 hour (Premium/Platinum) or 4 business hours (Standard); High (Severity 2) - 8 hours (Premium/Platinum) or 1 business day (Standard); Medium (Severity 3) - 2 business days; Yes; Low (Severity 4) - 4 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Standard Support: 24x7 access to online portal, email/phone support, software updates.Premium Support: Includes designated support contacts, faster response times (1hr for Sev1), and quarterly reviews.Technical Account Manager: Available for Premium customers for proactive guidance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Armis onboards and trains new customers through a combination of its agentless SaaS platform and extensive support resources. The platform easily integrates with existing IT and security systems, ensuring a smooth start without operational disruptions. Customers gain access to Armis University, case studies, webinars, and a rich resource center for self-learning. Additionally, Armis provides direct support and guidance for setup, ensuring users can effectively manage and secure their devices from the outset. This approach facilitates a comprehensive understanding and efficient use of Armis solutions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data collected or derived by Armis is available for export. There are a number of ways to export the data: 1) by running a search in the UI then using the Export function to download in CSV or XLXS format 2) creating a report that extracts the data of interest and generate a corresponding CSV or XLSX file, and 3) use our API to exporting the data of interest.
• End-of-contract process: The service is terminated, and access is revoked. Data is retained for a short grace period (usually 30 days) before being securely deleted. No additional costs if offboarding within terms.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Armis has engaged 3rd party consultants and experts to provide assessments, feedback and guidance on how to best ensure the Armis platform is accessible to as many people as possible. This includes actively working through our known WCAG 2.0 findings ( 1.1.1; 1.3.1; 1.3.2; 1.4.3; 2.4.7; 4.1.2).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile interface provides access to dashboards, alerts, and reports via a responsive HTML5 web portal. Full configuration is best performed on desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A modern, intuitive HTML5 web-based console providing dashboards, asset inventory lists, query builders, and reporting tools. It supports dark/light modes and is responsive.
• Accessibility standards: None or don’t know
• Description of accessibility: Armis has engaged 3rd party consultants and experts to provide assessments, feedback and guidance on how to best ensure the Armis platform is accessible to as many people as possible. This includes actively working through our known WCAG 2.0 findings ( 1.1.1; 1.3.1; 1.3.2; 1.4.3; 2.4.7; 4.1.2). Once the Armis platform has reached appropriate compliance with WCAG 2.0, Armis will start performing VPAT assessments carried out by a third party on an annual basis.
• Accessibility testing: Armis has engaged 3rd party consultants and experts to provide assessments, feedback and guidance on how to best ensure the Armis platform is accessible to as many people as possible. This includes actively working through our known WCAG 2.0 findings ( 1.1.1; 1.3.1; 1.3.2; 1.4.3; 2.4.7; 4.1.2).
• API: Yes
• What users can and can't do using the API: Users can Programmatically: 1. Retrieve full asset inventory and details. 2. Manage alerts and vulnerability data. 3. Integrate with CMDBs, SIEMs, and ticketing systems. 4. Execute custom queries (ASQ) and tag devices.Limitations: API rate limits apply (standard SaaS protections).
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What: Dashboards, Reports, Alerts, Policies, Risk Factors.How: Users create custom queries (ASQ), build widgets, and define policy rules via the UI.Who: Administrators and authorized users.

Scaling

• Independence of resources: Armis is a SaaS based service allowing us to add (or subtract) cloud resources to meet a customer’s need automatically. Customers can also deploy on-premise collectors to collect asset information from on-premise data sources. Collectors are fully independent and can scale horizontally as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Comprehensive metrics on:1. Asset counts (IT/OT/IoT).2. Vulnerability exposure and risk scores.3. Threat alerts and severity trends.4. Compliance gaps and policy violations.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Armis

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Keys are tenant specific and managed through the AWS key management service (KMS), a FIPS 140-2 certified offering (https://csrc.nist.gov/projects/cryptographic-module-validation-program/Certificate/3139).; Each customer key is randomly generated per industry standards and used only for that client. Keys are encrypted at rest and in transit and are never reused or shared. Admins (DevOps) have access to the keys and SecOps continually monitors for potential deviations in the appropriate use of encryption keys.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: All data collected or derived by Armis is available for export. There are a number of ways to export the data: 1) by running a search in the UI then using the Export function to download in CSV or XLXS format 2) creating a report that extracts the data of interest and generate a corresponding CSV or XLSX file, and 3) use our API to exporting the data of interest.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX, PDF, API-JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: API-JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Armis guarantees 99.9% availability. SLAs provide service credits for uptime below this threshold.
• Approach to resilience: Policies cover Access Control, Incident Response, Data Protection, and Risk Management. Reporting follows a hierarchical structure up to the CISO. Compliance is audited annually.
• Outage reporting: 1. a public dashboard; 3. email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-Based Access Control (RBAC) limits access to management interfaces. Support access is restricted to authorized personnel via VPN/MFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2; ISO 27017, ISO 27018, C5 (BSI Cloud Computing Compliance Controls Catalogue), TISAX, FedRAMP Moderate (aligned with NIST SP 800-53 and SP 800-171), and UK Cyber Essentials
• Information security policies and processes: Policies cover Access Control, Incident Response, Data Protection, and Risk Management. Reporting follows a hierarchical structure up to the CISO. Compliance is audited annually.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Monthly Release Management Cycle – All product changes to our product are tightly controlled through a structured monthly release process. This includes software updates, vulnerability remediation, bug fixes, new features, etc. Only once a change has been tested and certified by our QA function can it be added to the list of changes approved for deployment into production. Any changes failing to pass QA validation and certification efforts are sent back to development and if unable to be remediated in time, deferred to an upcoming release.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: 1. Automated scanning of code and infrastructure.2. Critical patches deployed within 24-48 hours.3. Threat intel sources: NVD, Vendor alerts, proprietary research.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 1. 24x7 SOC monitoring of all system logs.2. Automated alerts for suspicious activity.3. Incident Response capability with defined SLAs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: 1. Pre-defined Playbooks for common incidents.2. Users report via Support Portal/Email.3. Root Cause Analysis (RCA) reports provided for major incidents.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Proof of Value (PoV): Full access to the platform for a limited time (typically 2-4 weeks) to demonstrate visibility and security value. Includes collector setup and initial assessment.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.