BLUE PRISM LIMITED

SS&C Blue Prism Cloud

Blue Prism Cloud is a PaaS Robotic Process Automation (RPA) platform. The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Features

• On Demand Hosted Robotic Process Automation (RPA)
• Operational access to AI
• Intelligent Document Processing
• Human in the Loop
• Machine Learning
• Integrated Intelligent Orchestration, Scheduling and Management

Benefits

• Ready to quickly scale
• Address non-deterministic use cases
• Ability to detect document types and extract data
• Involve humans in automated processing
• Making ML models accessible
• Accelerated digital transformation
• Improved customer experience / enhanced citizen outcomes

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

435012167983365

Contact

Mark Lockett
07917 588254
mark.lockett@sscinc.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: AI, Machine Learning - we also have 2,000 additional components that can be used as part of automated processes
• Cloud deployment model: Public cloud
• Service constraints: Requires Site to Site VPN to access any target systems. Requires the ability to run Remote Desktop Connection.
• System requirements: Jointly agree what software should be loaded on vms

User support

• Email or online ticketing support: Yes
• Support response times: P1 Issue Response 1hr; P2 Issue Response 4hrs; Mon-Fri only; ; Enhanced (Business Critical) support with improved SLAs is available at extra cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Production Maintenance and Support gives you peace of mind for all your important processes. You’ll benefit from response service level agreements (SLAs). ; Business-Critical Maintenance and Support is ideal if you’re automating business-critical processes and need 24x7 live support for high-priority issues. Enjoy a heightened response, target-resolution SLAs
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is a free University to learn how to build automated processes available https://university.blueprism.com/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Through the export or by running a script
• End-of-contract process: The service stops - if needed users should export their log files
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Please refer to https://docs.blueprism.com/en-US/bundle/blue-prism-enterprise-7-4/page/bp-api/api-spec-home.htm
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users should build their own automated processes on the platform

Scaling

• Independence of resources: Each customer has a dedicated tenant

Analytics

• Service usage metrics: Yes
• Metrics types: The Analytics area allows users with the correct permissions to view and edit dashboards. Dashboards are a collection of tiles which provide a visual representation of information from various data sets.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using the export facilities or by running a script
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% of scheduled uptime within the agreed availability window - please refer to Terms and Conditions for the Service Level Agreement
• Approach to resilience: As the platform is based on Azure, it is already resilient, but for extra peace of mind customers can purchase a second Azure data centre to be configured as a high availability service.
• Outage reporting: Public Dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: The platform allows for Role Based Access Control (RBAC)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SS&C Blue Prism operate an Information Security Management System as part of our ISO27001 certification
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Please refer to https://www.blueprism.com/blue-prism-security/
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Security, privacy, and compliance are at the core of our development ethos. Our intelligent automation platform was designed using the latest in security standards and protocols, and we continue to enhance our methods and processes to keep you safe from the latest threats. The list of latest security updates can be found here https://portal.blueprism.com/security-updates
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Security, privacy, and compliance are at the core of our development ethos. Our intelligent automation platform was designed using the latest in security standards and protocols, and we continue to enhance our methods and processes to keep you safe from the latest threats. The list of latest security updates can be found here https://portal.blueprism.com/security-updates
• Incident management type: Undisclosed
• Incident management approach: Security, privacy, and compliance are at the core of our development ethos. Our intelligent automation platform was designed using the latest in security standards and protocols, and we continue to enhance our methods and processes to keep you safe from the latest threats. The list of latest security updates can be found here https://portal.blueprism.com/security-updates
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: Any network given the correct permissions

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 180 Days, 1 Digital Worker, 2 sessions, 5 published processes available from here https://www.blueprism.com/resources/learning-edition/
• Link to free trial: https://www.blueprism.com/resources/learning-edition/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Friday 12 July 2024
• What the ISO/IEC 27001 doesn’t cover: The Information security management systems (ISMS) for SS&C Blue Prism complies with the requirements of ISO/IEC:27001:2022, for the provision of information security of the central process of design, development, maintenance, support, hosting and delivery of Intelligent Automation software and services. This includes the interface and communication with SS&C supporting functions as per statement of applicability v10.1
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.