VNETRIX LIMITED

Vnetrix Managed Web Application Firewall (WAF) powered by Thales/Imperva

The Vnetrix Managed Thales/Imperva Cloud Web Application Firewall (WAF) is an industry leading security solution providing enterprise-class protection against the most sophisticated security threats. Whether your websites and applications are hosted in the public cloud or on-premise, this ensures your critical assets and website are always protected against hacking attempts.

Features

• 3 second DDOS SLA.
• Up to the second real time view of traffic.
• Best-in-class, PCI--certified WAF.
• Near- zero false positives.
• Custom rules.
• Includes a CDN that provides 50% speed and performance increase.
• Delivers threat information for actionable insights in Attack Analytics.
• Load balancing for lower latency and automatic failover.
• OWASP Top ten threat protection.

Benefits

• Easy to use web portal for viewing live traffic.
• Out of the box ready to go.
• Setup in minutes.
• Easy to use charging model.
• Vnetrix engineers configure the setup for you.
• SSL certificate management.
• Industry leading cloud WAF infrastructure.
• Scalable solution.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vnetrix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

441936250572274

Contact

Robert Norman
08708030092
sales@vnetrix.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Active application security

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no constraints.
• System requirements:
  • Web facing application.
  • DNS management allowing required changes.
  • Must allow Imperva IP ranges.
  • Custom or Imperva generated SSL.

User support

• Email or online ticketing support: Yes
• Support response times: Priority one during business hours response is 15 minutes.; ; For clients that choose out of hours emergency support, response time is 1 hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Vnetrix provides a managed service for the Thales/Imperva Web Application Firewall.; ; As standard, this includes normal business hours Monday to Friday 08:00 to 18:00 excluding Bank Holidays at no additional cost.; ; There are 4 levels of support defined as:; ; Priority 1: Site down: 15 minutes response.; Priority 2: Major disruption: 1 hour response.; Priority 3 Medium to low impact: 4 hours response.; Priority 4: Change requests: 1 day response.; ; For clients that wish to add 24x7 emergency support this is charged at an additional cost.; ; Vnetrix provides a technical account manager to discuss your requirements as well as a cloud engineer to complete the configuration of the Thales/Imperva Web Application Firewall.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Vnetrix has a comprehensive onboarding process that can enable setup of a client within the same day.; ; Guidance on how to use the portal is provided along with documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can take screenshots of their statistics but no client data is stored.
• End-of-contract process: At the end of the contract the client updates their DNS records to remove Thales/Imperva from the configuration.; The site is then removed from the service.; Where the customer has not changed DNS, the service will be placed in bypass mode thus maintaining availability without protection of the WAF service.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The documentation is provided in PDF and HTML format, Vnetrix can also arrange text to voice.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference in service, the platform will work on any device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There is a external facing web portal that manages the Web Application Firewall and a range of extended protection services. This allows access to a client's specific configuration and to dashboards showing both historical and real time security and user data. ; ; Users can be assigned various levels of privilege.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Thales/Imperva have conducted accessibility interface testing using a combination of evaluation methods and tools to ensure usability for users of assistive technology. The evaluation methods include the use of screen readers, visual code inspection, manual interface and components analysis. For assistive technology specifically, there is VoiceOver on MacOS and as well as testing with the Chrome browser. Evaluation tools employed in the process include Equal Access Toolkit: Accessibility Checker, Axe DevTools extension for Chrome, Accessibility Insights for Web extension for Chrome and Edge Chromium, Colour Contrast Analyser from the Paciello Group, and the WCAG Contrast checker. Both automated and manual testing are performed to validate accessibility features.
• API: Yes
• What users can and can't do using the API: The service provided is configured and managed by Vnetrix. There is an API available and if a buyer wishes to use the API, this can be discussed during the onboarding process.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised in several ways and Vnetrix engineers will support the buyer with this process.; ; 1) The number of websites protected.; 2) The volume of included bandwidth.; 3) Each site can use customised security rules to match the requirements of the site to be protected.; 4) Policy management and rules.

Scaling

• Independence of resources: Thales/Imperva guarantee users are not affected by the demand other users place on the service by maintaining a fully scalable redundant platform with over 10 Tbps of on-demand scrubbing capacity and the ability to process 65 billion attack packets per second. Their global network is designed for robustness and resiliency, delivering premium performance and low latency. Controls are in place to prevent one client from compromising another in a resource pooled environment. Advanced caching and optimisation techniques further ensure seamless user experiences during high traffic periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Vnetrix provide comprehensive service metrics including performance (round-trip time, throughput, jitter) and availability (packet loss) for all Points of Presence (PoPs), as well as performance and availability between Imperva edge and customer origin servers. Traffic reports include metrics such as requests, response codes, page views, origin offload, browser and OS, with a 3-month data retention period. Cross-service line metrics are available via Attack Analytics within the management console.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: THALES DIS CPL UK LIMITED

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can use the download facility to export their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • API
  • Terraform
  • SIEM

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Thales/Imperva platform guarantees a 100% uptime SLA for Network DDoS protection when the origin is connected to 3 Imperva PoPs. Imperva commits to a Network Infrastructure annual uptime of 99.999% and a Peripheral Infrastructure annual uptime of 99.95%. The Always-on Services offer a 99.999% network uptime SLA and a 3-second mitigation SLA. For application and disaster recovery scenarios, Thales/Imperva maintain the highest level of availability through real-time monitoring, optimal load distribution, and automatic site failover. Service level agreements are supported and include mechanisms for monitoring and enforcing SLAs, such as 24x7x365 coverage, escalation procedures, and status updates.
• Approach to resilience: The Thales/Imperva service is designed for resilience through a fully redundant architecture operating in active/active mode across multiple data centers worldwide, supporting a 99.999% uptime commitment. Each data center is strategically located and equipped with high-capacity infrastructure, leveraging advanced hardware and software to ensure maximum throughput and minimal latency. Cloud WAF security proxies are deployed in clusters within each PoP for high availability and resilience to DDoS attacks, with PoPs in each region backing each other up. Network configuration requires at least two data centers to serve any single customer at any time, minimizing the risk of downtime. Redundancy between data center PoPs enables automatic failover if infrastructure goes offline. As part of the solution, there is the capability of utilising a global load balancing design to support both on-premises and public cloud deployments without location restrictions. Additional planning for rolling power outages is unnecessary due to the resilient network and service design.
• Outage reporting: Vnetrix will provide access to the Thales/Imperva status page https://status.imperva.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access in management interfaces is restricted through a formal management process controlling allocation of access and passwords. Role-based access controls (RBAC) enable precise privilege management, allowing edit, view-only, or restricted access to specific objects. Multi-factor authentication (MFA) is enforced for login security. User access is regularly reviewed and managed via structured provisioning and deprovisioning processes. For support channels, all calls and emails must be submitted through official Vnetrix or Imperva support channels to ensure proper tracking, assignment, and resolution of cases.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Vnetrix has a rigorous external and internal audit process. All processes and procedures and audited by an external accredited auditor and then by the ISO accreditation body.; ; Vnetrix is ISO27001 and Cyber Essentials Plus certified.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All WAF configurations and changes are risk assessed covering the following: ; • Reason for the configuration/change; • Assessment of the impact of the configuration/change, including information security; • Implications of not implementing the configuration/change, including information security; • Risks of implementing the configuration/change; Planning of new configuration and ongoing changes must include all testing and roll-back steps as well as client communication needs if applicable.; The Change Approval Board is responsible for authorising changes to go ahead. No change implementation work is done until the change is agreed. ; Operating procedures, controls and documentation are updated where applicable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning and remediation is performed regularly by Thales/Imperva. They follow security trends and communicate with third party vendors regarding emerging vulnerabilities. When identified, vulnerabilities are managed according to the Threat and Vulnerability Management Policy and Standard.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Thales/Imperva implement comprehensive protective monitoring through automated audit trails that reconstruct key events such as access to sensitive data, actions by privileged users, and invalid access attempts. Logs are reviewed daily in real time to identify potential compromises, with user identification, event type, date/time, and success/failure recorded for each event. Upon detection of a likely major security incident or data breach, the Thales/Imperva Incident Response Leader activates the Data Security Incident Response Team in consultation with Legal, ensuring rapid notification to impacted individuals, customers, regulators, and partners according to the DSIRP.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Thales/Imperva have a documented (pre-defined) incident management process that requires employees, contractors, and third-party users to report potential incidents to the security team for initial investigation. Incidents may be escalated to the Crisis Management Team, which manages identification, containment, eradication, recovery, and communication coordination, including customer notifications. The Computer Emergency Response Team (CERT) operates according to established standards and records events in a ticketing tool, with a 4-hour SLA for containment recommendations. Impacted customers are notified within 24 hours of incident confirmation, and updates are provided until resolution. Incident reports are communicated to designated contacts as specified in service agreements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Prospective buyers can test the Web Application Firewall service for one month with full functionality.
• Link to free trial: https://www.vnetrix.com/contact-us/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 9 March 2023
• What the ISO/IEC 27001 doesn’t cover: All controls are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1045e374-bd1a-4aff-a301-59e415cd6727
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 9ec099fe-1bdf-4fbf-99c0-c4bf6406dda6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vnetrix.com. Tell them what format you need. It will help if you say what assistive technology you use.