COMPUTACENTER (UK) LIMITED

Computacenter Resale of Progress Agentic RAG (retrieval-augmented-genAI)

Progress Agentic RAG is a high-value SaaS solution that automatically indexes files and documents to fuel diverse use cases with Large Language Models (LLMs) and AI Agents, ensuring high-quality outputs through RAG quality metrics

Features

• Semantic AI Search & Answers
• Named Entity Recognition & Knowledge Graph
• Modular RAG Pipeline Configuration
• Ingest Agents & Retrieval AI Agents
• AI Search Assistant (Chat Interface)
• REMi RAG Evaluation & Reporting
• RAG Lab Experimentation Environment
• Data Anonymization & Privacy Control
• AI Summarization & Classification
• Enterprise Deployment & Security

Benefits

• Ask questions naturally and get instant, multilingual, cited answers
• Find critical insights across unstructured data in seconds
• Publish content seamlessly from any device, anywhere
• Manage and update knowledge on the move effortlessly
• Unify structured systems and unstructured content into one view
• Inject AI recommendations directly into everyday workflows
• Automate summarization, classification, and enrichment to save time
• Eliminate manual work across sales, support, and operations teams
• Enable self-service access to trusted organizational knowledge

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

442466282337417

Contact

Colin Smith
+44 (0) 7386694023
Government@computacenter.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: Accessible by web browser (Edge, Firefox, Chrome, Safari)

User support

• Email or online ticketing support: Yes
• Support response times: For the "Enterprise" tier, customers receive "Private Slack Channel + Zendesk + SLA" support, For the "Pro" tier, support includes "Zendesk + SLA" 3 and The "Starter" tier is described as having "Community Support"
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Progress AgenticRAG primarily provides remote support. Onsite support is available on request through our CSM team, mainly for enterprise or complex implementations.; ; Progress AgenticRAG offers three support tiers:; Starter – Basic support for simple use cases; Pro – Enhanced support for scaling teams; Enterprise – Full support for complex, mission-critical deployments; ; All tiers include structured onboarding (45–60 days) with strong early CSM involvement. Many customers go live in under one month.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Progress Agentic RAG supports customers with a structured, guided onboarding process designed to ensure fast and effective adoption of the service.; ; Onboarding typically takes 45–60 days, though many customers go from contract to production in under one month, depending on internal readiness. Customers are encouraged to form a small implementation team, usually one technical profile and one subject-matter expert, to work closely with Progress Agentic RAG’s team.; ; During the first month, Progress Agentic RAG conducts weekly remote sessions focused on correct API implementation, data ingestion, agent configuration, and aligning the platform with specific use cases. In the second month, meetings move to a bi-weekly cadence, addressing day-to-day challenges as customers progress toward production. From the third month onward, support continues with monthly check-ins.; ; Progress Agentic RAG provides hands-on technical guidance, helping customers structure data, define RAG strategies, configure LLM outputs, and adopt best practices. While onsite training is not standard, it can be arranged for complex or enterprise engagements if required.; ; In addition, users have access to online guidance through live sessions, as well as user documentation, training pages, FAQs, and resource materials that support self-service learning and ongoing optimization.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When your contract with Progress Agentic RAG ends, you can extract your data through the mechanisms provided by the service. Specifically, upon termination of the services and processing of your personal data, Progress Agentic RAG, acting as a Data Processor, will erase all of your personal data.
• End-of-contract process: At the end of the contract, your rights to access and use the API, the Functionalities, and Progress Agentic RAG's IP immediately cease. Any licenses granted to you under these Terms also terminate. However, certain clauses, such as those related to indemnification, disclaimer of warranties, limitation of liability, and applicable law, will continue to apply.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile interface is optimized for accessibility and lighter interactions. Account access and basic usage are supported, but complex configurations and detailed management are limited due to screen size. Embedded widgets can be used seamlessly within mobile applications.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface exposes APIs that allow other applications and workflows to programmatically submit queries and retrieve responses from the Progress Agentic RAG engine
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The Progress Agentic RAG API enables developers to embed AI-powered search, retrieval, and generative answers into their applications. Users can ingest and transform unstructured content such as documents, URLs, text, images, and videos into searchable knowledge. The API supports building custom user interfaces or embedding configurable widgets for search and chat. Developers can activate generative answers with citations, define retrieval strategies, create retrieval agents, and integrate with multiple production LLMs, including custom and system prompts. Advanced AI capabilities include entity detection, structured data extraction, and knowledge graph creation. Users can also manage API keys via Progress Agentic RAG dashboard and deploy across cloud, hybrid, or on-premises environments.; What users can’t do with the Progress Agentic RAG API:; Users may not use the API for illegal, harmful, or IP-infringing activities, disrupt the API or its infrastructure, upload malicious software, or bypass security or content protections. Screen scraping, data mining, or automated extraction is prohibited without a written license. Users cannot reverse engineer, decompile, manipulate, or modify Progress Agentic RAG’s software or intellectual property, nor misrepresent ownership of uploaded content. Access is restricted to authorized users of legal age, and the API must only be used for intended purposes under agreed terms.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can tailor RAG pipelines end to end, including data ingestion, chunking, anonymization, retrieval strategies, and context size. They can choose embedding models and LLMs, configure prompts and system behavior, and enable advanced AI capabilities such as generative search, summarization, classification, and entity detection. The AI search/chat widget is fully customizable in features, styling, tone of voice, and agent behavior, and can be white-labeled or rebuilt entirely. Deployment options (cloud, hybrid, on-prem) and data storage via Progress Agentic RAGDB are also configurable.; ; How users can customize; Customization is done via the Progress Agentic RAG no-code dashboard for uploading data, configuring agents, defining RAG strategies, and styling widgets. Developers can use APIs and SDKs (JS/TS) to build custom pipelines, interfaces, and agentic workflows. Widget customization ranges from presets and CSS styling to full custom builds using Progress Agentic RAG components or external frameworks.; ; Who can customize; No-code teams & business users via the dashboard; Developers via APIs, SDKs, and CLI tools; Product teams embedding white-label AI features; Enterprise teams requiring advanced customization, on-prem deployments, and dedicated support

Scaling

• Independence of resources: Progress Agentic RAG ensures consistent performance at scale through robust infrastructure and smart resource management. Progress Agentic RAGDB provides fast, scalable RAG-as-a-service, allowing demand to increase without impacting existing users. Quality is continuously monitored with REMi, which evaluates answer relevance and pipeline performance to maintain accuracy under load. Our architecture balances cost efficiency with scalability, reducing the expense of operating LLM-powered systems. Continuous updates and improvements keep the platform resilient and reliable. As a fully managed RAG service, Progress Agentic RAG simplifies integration, supports diverse data formats and languages, and delivers high-quality retrieval and grounded responses—even as usage grows

Analytics

• Service usage metrics: Yes
• Metrics types: Progress Agentic RAG offers comprehensive metrics to monitor system usage and answer quality across its AI and data confidence features. Activity logs show what was sent to the system and which models were used, helping teams track operations and resource consumption. Quality metrics—evaluated by an LLM—measure answer relevance, context relevance, and groundedness to ensure reliable and trustworthy outputs. These metrics are visualized in dashboards that display performance evolution over time, including average, minimum, and maximum scores. Users can also verify the original data sources behind answers, providing transparency, traceability, and confidence in RAG pipeline performance and overall system health.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Progress Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Progress AgenticRAG allows users to export their data primarily in Apache Arrow format, enabling easy reuse for analytics and machine-learning workflows. Exported Arrow files can be loaded directly as HuggingFace or TensorFlow datasets, supporting downstream tasks such as model training and classification.; ; Exports can include comprehensive data streams covering resources, metadata, classifications, paragraphs, images, detected entities, and question-answer pairs, making it suitable for building applications on top of Progress Agentic RAGDB. Rich metadata (e.g., authors, publication dates, source URLs) can also be included.
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Most common file types

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Progress Agentic RAG targets high service availability and offers a 99.5% SLA commitment. Although the referenced text does not outline specific compensation or refund policies in the event of an SLA breach, it notes that the API and related services are provided on an “as is” and “as available” basis. This indicates that while Progress Agentic RAG strives to maintain consistent uptime, the terms of service may limit customer remedies if availability falls below the stated target.
• Approach to resilience: Progress Agentic RAG ensures service resilience through architectural design, flexible deployment models, strong security controls. Customers can choose from three deployment options based on resilience and governance needs. Progress Agentic RAG Cloud provides a fully managed environment hosted in Europe or the USA, offering seamless setup and availability. Progress Agentic RAG Hybrid separates storage and processing, allowing customer data to reside locally in a self-managed Progress Agentic RAGDB instance while indexing and AI inference run in Progress Agentic RAG’s cloud—balancing control and performance. Full On-Premise deployment places all components, including Progress Agentic RAGDB and generative models, entirely within the customer’s infrastructure for maximum control.; Data is encrypted in transit using SSL and at rest using AES-256. Each tenant’s data is isolated in dedicated buckets and shards, ensuring separation between customers. Managed OAuth supports secure integrations, auto-scaling maintains consistent performance under varying workloads. Progress Agentic RAG offers a 99.5% SLA to support reliability expectations.; For Progress Agentic RAG Cloud, resilience extends to data center infrastructure from reputable cloud providers, leveraging geographic redundancy across Europe and the U.S., redundant networking, and physical security. With ISO 27001, SOC 2 Type II certification, GDPR compliance, Progress Agentic RAG maintains high operational and security standards.
• Outage reporting: Progress Agentic RAG reports outages through several channels to keep its users informed. These channels include:; ; Email Alerts: Customers receive direct email notifications regarding any service disruptions.; Public Dashboard: A public dashboard is available for users to check the status of the service.; API Status: While the documentation extensively covers API functionalities and limitations, it doesn't explicitly mention a direct API endpoint for real-time outage reporting. However, the API is the primary integration point for many customers.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Progress Agentic RAG enforces strong access restrictions across its management interfaces and support channels to protect data and compliance. Access Control Lists (ACLs) enable granular permissions, adapting to organizational roles. Security groups and labels allow fine-grained control so only authorized users can retrieve data. These controls are stored as metadata and can be combined with AND/OR filters. Progress Agentic RAG also integrates with enterprise identity providers, mapping existing group IDs, using middleware to manage authentication. Most importantly, Progress Agentic RAG performs security checks during retrieval, preventing unauthorized data from leaving the database—ensuring efficient, secure access rather than relying on post-filtering.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: Progress Agentic RAG does not use customer data or prompts to train AI models; any information shared for evaluation supports product improvement only and is not used for model retraining or shared externally. Flexible deployment options—including cloud, hybrid, and full on-premise—allow organizations to meet data sovereignty and governance requirements. Continuous updates, audits, and certifications help maintain compliance and system resilience.; ; Although the text does not fully detail the internal reporting structure, certifications like ISO 27001 imply an established security management framework overseen by dedicated personnel. Through encryption, ACLs, deployment flexibility, and explicit privacy policies, Progress Agentic RAG ensures its information security processes are consistently enforced.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Progress Agentic RAG’s approach to configuration and change management ensures efficient, secure, continuously improving RAG services. The platform tracks components across their lifecycle—from acquisition to deletion—using automated processes that promote accuracy, compliance, and security.; Access control and security assertions are integrated within Progress Agentic RAGDB, enforcing authorization at the retrieval layer to prevent unauthorized access before results leave the database. ; Configuration management capabilities enable users to test, save, and optimize settings such as search parameters, retrieval methods, and generative answer styles.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Progress Agentic RAG’s vulnerability management process proactively identifies, evaluates, and mitigates risks to maintain secure and compliant services. We achieve this by continuously monitoring our IT landscape to avoid blind spots and detect potential threats early. Although specific patch deployment times are not detailed, Progress Agentic RAG’s commitment to continuous operation and updates reflects a proactive approach to applying fixes and enhancements. Threat intelligence is gathered through internal monitoring, adherence to SOC2 Type 2 and ISO 27001 standards, and secure Azure infrastructure. Regular refinement and improvements ensure emerging risks are addressed, helping maintain strong security, data integrity, reliable system performance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Progress Agentic RAG protects data through layered monitoring and swift incident response. We continuously scan for vulnerabilities, monitor access logs, verify data integrity, and use anomaly detection to flag unusual behavior. LLM security agents help identify prompt injection or harmful content, supported by automated labeling for sensitive data. When a compromise is suspected, alerts are triaged, affected systems contained, root causes investigated, and vulnerabilities remediated before recovery and review. Response aims to begin within minutes to hours, and controllers are notified without undue delay of any personal data breach. This approach ensures rapid detection, mitigation, and continuous improvement.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Progress Agentic RAG uses pre-defined processes and automation to manage common events, including data access, lifecycle management, indexing, and ACL-based access control. Continuous updates and a 24/7 SLA indicate structured maintenance and escalation procedures. Users can report incidents through community Slack, private customer Slack/Teams channels, or contact forms. Although a formal ticketing system is not specified, direct communication enables rapid reporting and response. Incident handling is supported by fast SLA-driven resolution, structured onboarding and review meetings, and real-time collaboration with technical teams. Stored interactions—prompts, context, and answers—enable analysis, root-cause identification, and quality assessment for post-incident reporting and improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Progress Agentic RAG (PARAG) offers a 14-day free trial with access to core RAG capabilities, ingestion, citations, embeddings, and community support. Some advanced features and data limits apply, but customers can request temporary removal of restrictions or extensions to evaluate the platform more thoroughly.
• Link to free trial: https://rag.progress.cloud/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 28 April 2025
• What the ISO/IEC 27001 doesn’t cover: ISO 27001 is a globally recognized framework designed to protect the confidentiality, integrity, and availability of an organization’s information assets. Rather than focusing solely on IT security, it mandates a Risk Management approach where a business identifies its specific data threats and implements a tailored "Information Security Management System" (ISMS) to mitigate them.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Sunday 9 March 2025
• What the ISO 9001 doesn’t cover: ISO 9001 is the international standard for Quality Management Systems (QMS), focusing on the principle that consistent processes lead to consistent results. For an IT reseller, it is less about the technical "specs" of the gear and more about the reliability of the customer experience.; It mandates a "Plan-Do-Check-Act" (PDCA) cycle, requiring the business to document how it handles everything from sales inquiries and order fulfillment to customer complaints and supplier vetting. By shifting the focus from "fixing mistakes" to preventing them through continuous improvement, ISO 9001 ensures that a client receives the same high level of service every time they order. It serves as a structural guarantee that the business is managed through data-driven decisions and a strong commitment to customer satisfaction, rather than luck or ad-hoc effort.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0d56f53b-8780-41c4-92a0-c7c9e937d0b1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7aa420c0-18dd-4cf4-99da-183fce210190
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.