SOFTCAT PLC

Axonius

The Axonius Platform delivers continuous visibility and actionability across all core technology assets in your entire IT arsenal. By aggregating asset data across all systems, we help you uncover gaps, enforce policies, and streamline action to ensure total coverage.

Features

• Comprehensive Inventory of All Assets, Their Relationships and Dependencies
• Discover Coverage Gaps, Assess Vulnerabilities, and Prioritize Risk
• Automatically Validate and Enforce Policies, and Simplify Workflows Across Departments

Benefits

• Asset Discovery
• Endpoint, Cloud, Software, Policy Management
• Security Operations
• User Inventory
• Account Hygiene

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

443351839878000

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements: https://docs.axonius.com/docs/axonius-deployment-options?highlight=deployment

User support

• Email or online ticketing support: Yes
• Support response times: Issue response time within hours during regular business hours. See the following link for complete SLA details: https://www.axonius.com/service-levels-technical-support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Axonius will provide remote support for the initial deployment, configuration, and integration of the platform in the customer environment or the transition of any POC deployment into a full production implementation. Axonius will provide an Account Management team throughout the subscription period.; ; Axonius leverages our ticketing platform for tracking and management of open issues, actions, custom questions and troubleshooting efforts, Axonius will leverage the existing tool sets, Axonius internal workflows and staff resources to meet the Axonius Software License Agreement SLA for Technical Support. See the following link for complete SLA details: https://www.axonius.com/service-levels-technical-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is included as part of the subscription as well as self-help modules (PPT and videos). Axonius also has a library of online training curricula for foundational knowledge. The documentation section of our online training curriculum includes numerous "how-to" videos. Please reference https://www.axonius.com/resources#training for an overview of training resources. Axonius will provide virtual training (via Zoom) as part of the Implementation Plan. Additional (remote) training will be available for new users based on regularly scheduled training held by Axonius' Technical Account Management (TAM) team and schedules for these trainings are available upon request. On-demand training can be scheduled with the TAM team as well to support customer-specific questions, concerns and/or additional support.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: For our standard policies and processes regarding Personal Data, including our role and obligations as a Data Processor and our commitments to GDPR and CCPA, please see our Data Processing Agreement:; https://www.axonius.com/data-processing-agreement
• End-of-contract process: Customers can ask to change the retention policy or to delete any data that is stored in the SSPM solution. All data will be deleted after contract termination. Specific requirements regarding data destruction verification can be handled during contract negotiations. Our commitments to these requirements are addressed in our Terms & Conditions at https://www.axonius.com/terms-conditions/
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All documentation is publicly available at https://docs.axonius.com. A TAM team is tasked with making sure our customers are successful and continue to derive value from the platform throughout the subscription period. The TAM team is introduced as part of the customer onboarding process - sales will schedule a meeting with the appropriate stakeholders and their newly assigned TAM. The TAM will schedule a regular cadence call with the customer at their preferred interval (usually weekly to start) and will work with the customer throughout the subscription term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Please review the Getting to Know the Axonius Interface documentation at https://docs.axonius.com/pl/docs/en/getting-to-know-the-axonius-interface?highlight=interface
• Accessibility standards: None or don’t know
• Description of accessibility: The Axonius Platform adheres to WCAG 2.1 Level AA accessibility guidelines. Accessibility testing is embedded in the CI/CD lifecycle, with automated audits of the rendered DOM against WCAG heuristics and industry best practices. These assessments ensure compliance across core workflows and UI components.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: An API is available for the Axonius platform as described in: https://docs.axonius.com/docs/api and https://docs.axonius.com/docs/adapters-list.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Features like custom tags and fields help users customize the metadata for their cyber asset inventory. Also, as part of Premium Support, customers have a dedicated Technical Account Manager who is tasked with developing new use cases and escalating feature requests internally to support customers' new business requirements.

Scaling

• Independence of resources: Axonius is designed to efficiently handle large-scale data collection and analysis through its adapter-based architecture. It integrates with hundreds of IT and security tools, gathering data via APIs in a secure, non-intrusive manner. The platform automatically correlates and deduplicates this data across systems, ensuring accurate visibility of all assets.; To manage large environments, Axonius supports scaling, allowing the system to maintain performance as the volume of assets grows. Queries and analysis are optimized to handle large datasets, enabling quick searches and reporting without compromising speed.

Analytics

• Service usage metrics: Yes
• Metrics types: Any tracking of system performance metrics is monitored through the Axonius platform dashboard. The Axonius platform user interface provides a dashboard outlining system performance. For Axonius-hosted customers, system performance is monitored and maintained proactively.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Axonius

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Axonius is able to export data to many different destinations. The most common of which is a SIEM tool such as Splunk or QRadar, but it can also be exported to a CSV. Dashboards can be packaged into PDF reports that can be emailed out. These emailed reports can include the CSV data as an attachment if desired. All available data within Axonius is able to be exported. There is also a robust API available to help with other methods to get data out of Axonius.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Any structured format to include, SQL, CSV, JSON, etc

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs are defined here: https://www.axonius.com/service-levels-technical-support
• Approach to resilience: Axonius SaaS deployments are hosted in AWS data centers. For its SaaS products, Axonius relies on AWS data center controls as seen at https://d1.awsstatic.com/whitepapers/compliance/AWS_SOC3.pdf.; For our headquarters location, there is no data stored in our New York office since all information is processed in SaaS solutions and our employees primarily operate remotely. The office is secured in order to prevent theft of or damage to equipment and not to secure information processing separately from how remote workers secure information processing. We do, however, have physical and environmental controls in place for the office as validated by our current ISO 27001 Information Security Management System (ISMS) certification. Please visit the Axonius Trust Center https://trust.axonius.com for our ISO certificate.; For on-premise and private cloud deployments of the Axonius Platform, the customer determines the data center and infrastructure that houses their deployment and scoped data
• Outage reporting: Axonius will use the Axonius website and social media presence in the case of disruptive events that require broadly-visible public communications to Axonius customers. In addition, Customer Support will decide when customers need to be notified individually concerning any issues that directly impact their deployment of the instance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: The Axonius Platform supports the use of SAML and LDAP authentication standards for Single Sign-On (SSO)as described here: https://docs.axonius.com/docs/identity-providers-settings. We also utilize configurable password parameters and can configure MFA.; ; There is also an option for configuring mutual TLS, as described here: https://docs.axonius.com/docs/mutual-tls. This is an additional layer on top of standard authentication, for which we recommend setting up a SAML or LDAP-compliant provider as described here: https://docs.axonius.com/docs/identity-providers-settings.
• Access restrictions in management interfaces and support channels: The Axonius Platform implements role-based access controls (RBAC) as described here: https://docs.axonius.com/docs/manage-roles
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: For the Axonius platform, the customer manages access within their instance as described at https://docs.axonius.com/docs/role-based-access-control-rbac-management; ; Axonius supports multiple enterprise password managers, as described here: https://docs.axonius.com/docs/managing-external-passwords?highlight=enterprise%20password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001 Information Security Management System (ISMS) certificate and our sanitized Statement of Applicability (SoA); SOC 2, Type II examination report in the Trust Services Criteria category of Security; HIPAA, Type 1 examination report in which the third-party audit firm attested that our implemented controls conform to the HIPAA
• Information security policies and processes: As part of our ISO continual improvement program, we monitor and update our information security policies and procedures when needed to improve our information security management. Our information security policies and procedures are reviewed by our CISO, Senior Director of Security, and Director of Cybersecurity Assurance and updated at least annually and whenever a significant change occurs. In addition, the policies and procedures are reviewed by third-party assessors at least annually for our current ISO 27001 certification. The policies provide employees and other applicable parties with information on what they must adhere to while engaging in Axonius business activities. Axonius may access, review, monitor, and use (to the fullest extent permitted by applicable privacy and other laws) any data or information that employees, contractors, volunteers, and other parties directly or indirectly view, create, upload, download, and store using Axonius information systems.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Axonius has a formal Change Management Policy that provides direction for managing changes to Axonius systems and products, including planning, documenting, reviewing, testing, and receiving final approval before being released. As part of our formal Secure Development Lifecycle process, we work with our application security team to complete security reviews and vulnerability scanning. We segregate development and production environments and require peer review and approval by the team's senior leadership before changes are implemented into the production environment. Key Axonius personnel are allowed to both approve and implement a change when required for Axonius business operations; their activity is monitored.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Identifying and remediating risks is a part of our ongoing efforts to include security in our secure development processes. In addition, Axonius has a documented, formalized plan for incident response and reporting, maintained by our CISO and Security Team and reviewed at least annually. For SaaS deployments of the Axonius Platform and on-prem deployments where remote support is enabled, we patch the cloud environment for the customer's instance on a weekly basis and update the customer's system via our releases. We include security reviews in our Secure Development Lifecycle and conduct third party application penetration tests at least annually.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: For our SaaS products and for Axonius corporate resources, Axonius utilizes a modern EPP and EDR solution to protect its corporate endpoints. Axonius also utilizes industry best practices within cloud environments, including firewalls, intrusion detection, and central logging of all cloud environment activities. For on-prem and private cloud deployments of the Axonius platform, the customer is responsible for monitoring for malicious activity within their environment. We do not share our plans or policies with customers; however, more information about incident response is available here: https://www.axonius.com/data-processing-agreement; https://www.axonius.com/security-program
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Axonius has a documented, formalized plan for incident response and reporting, maintained by our Security Team and reviewed at least annually. The plan details the steps we take to identify, evaluate, and address security incidents, including coordination with Axonius teams and third parties as needed. We do not share our plans or policies with customers; however, more information about incident response is available here: https://www.axonius.com/data-processing-agreement; https://www.axonius.com/security-program
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Proof of value (POV) engagements are available to any potential customer who wants to trial Axonius before procuring the solution. Prior to a POV engagement, a """"Mutual Action Plan"""" document is outlined by Axonius and the customer. This document consists of use cases and success criteria for the POV.
• Link to free trial: https://www.axonius.com/demo

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.