INFOSYS LIMITED

Directory Consolidations and Migrations

Secure, scalable directory service for identity, authentication, and access management across enterprise environments.

Features

• Centralised identity and access management
• Group Policy for configuration control
• Kerberos and NTLM authentication support
• Integration with Microsoft Entra ID
• Role-based access and delegation
• Secure LDAP and certificate-based auth
• Replication across multiple domain controllers
• Fine-grained password policies
• Auditing and compliance reporting
• High availability and disaster recovery

Benefits

• Improved security through centralized identity
• Simplified user and device management
• Enhanced compliance with audit capabilities
• Supports hybrid cloud integration
• Reduces administrative overhead
• Provides secure authentication protocols
• Facilitates single sign-on scenarios
• Ensures business continuity with redundancy
• Customisable policies for enterprise needs
• Scalable for large organizations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

443760653488125

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access
  • Privilege
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Requires Windows Server infrastructure, domain controllers, and proper network connectivity. Dependent on DNS configuration and time synchronisation.
• System requirements:
  • Windows Server for domain controllers
  • DNS properly configured and available
  • Network connectivity between domain controllers
  • Administrative credentials for setup
  • Time synchronization across servers
  • Backup solution for AD database
  • Certificates for LDAPS if required
  • Access to virtualization or hardware resources
  • Monitoring tools for health checks
  • Security baseline applied to servers

User support

• Email or online ticketing support: Yes
• Support response times: P1: acknowledge 30mins, resolve 4h; P2: acknowledge 1h, resolve 12 hrs; P3: next business day. Weekends on-call by prior arrangement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: L2 and L3 Support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a structured onboarding process to help administrators start using Microsoft Active Directory effectively. This includes an initial kick-off session to confirm requirements and environment readiness, followed by configuration guidance for domain setup, OU structure, and Group Policy implementation. Comprehensive user documentation is available online in HTML and PDF formats, covering installation, configuration, and best practices. We also offer remote training sessions for IT teams, focusing on identity management, security policies, and integration with Microsoft Entra ID for hybrid scenarios. Optional onsite workshops can be arranged for complex deployments or large-scale environments. Administrators receive access to a support portal for ticketing and knowledge base articles, along with sample scripts and automation templates for common tasks. Our onboarding ensures compliance with governance and security standards while enabling a smooth transition into production.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract end, authorized administrators can extract all service‑related data via the customer portal and supported APIs. Exports include support tickets, change records, audit/event logs, configuration runbooks, and reporting metrics. Data can be downloaded in CSV and JSON for structured analysis, with documentation provided in ODF/PDF formats. We supply example scripts (PowerShell/Graph) to automate bulk exports and validate completeness. Access is time‑boxed and follows role‑based permissions; once extraction is complete, credentials are rotated and portal access is revoked. For sensitive artefacts (e.g., policy baselines, OU/GPO templates), we provide read‑only snapshots and versioned packages. A final reconciliation checklist confirms datasets, formats, and delivery locations (secure download or encrypted transfer). Optional engineer assistance is available for bespoke mappings or transformation into customer‑specific schemas.
• End-of-contract process: At the end of the contract, we initiate a formal offboarding process to ensure secure and complete service termination. Included in the contract price are standard activities such as revoking administrative access, rotating credentials, disabling integrations, and providing data export options through the portal or API (CSV/JSON formats). We also deliver final documentation, including configuration snapshots and audit logs, in ODF/PDF formats. A reconciliation checklist confirms all artefacts have been handed over and access has been removed. Optional services, such as bespoke data transformation, extended retention of logs beyond agreed periods, or on-site engineering support for complex offboarding, are available at additional cost. If required, we can assist with migration to another environment or provide tailored scripts for automation, billed separately. All activities follow security and compliance standards to protect customer data and maintain integrity during transition.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface includes Microsoft Management Console (MMC) tools, Active Directory Administrative Center, and PowerShell modules for on-premises management. For hybrid scenarios, a web-based portal (Microsoft Entra admin center) provides role-based access to identity, security, and configuration features. Users can manage accounts, groups, policies, and authentication settings through these interfaces.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Infosys ensures accessibility compliance during Microsoft 365 tenant-to-tenant migration by conducting interface testing with assistive technologies such as screen readers (JAWS, NVDA), voice recognition tools, and keyboard navigation. Our approach focuses on validating administrative portals, migration dashboards, and end-user interfaces for Exchange Online, SharePoint Online, Teams, and OneDrive. Testing is aligned with WCAG 2.1 AA standards and UK Government accessibility guidelines to support users with visual, auditory, and motor impairments.
• API: Yes
• What users can and can't do using the API: Administrators can use Microsoft Active Directory APIs and interfaces such as LDAP, PowerShell cmdlets, and Microsoft Graph API (for hybrid scenarios) to automate identity and directory management tasks. Through these APIs, admins can query directory objects, create and update user accounts, manage groups, reset passwords, and retrieve audit logs. Setup typically involves configuring secure endpoints, enabling authentication via Kerberos or OAuth tokens, and applying appropriate permissions. Changes such as adding users, modifying attributes, and managing group memberships can be performed programmatically. However, certain operations – like schema extensions, forest-level configuration, and domain controller deployment – cannot be completed through the API and require manual intervention using administrative consoles. Additionally, privileged actions are subject to role-based access controls and security policies to prevent unauthorized changes. API usage is documented and supported with examples for integration and automation scenarios.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators can customize Microsoft Active Directory to align with organizational requirements. Common customizations include defining Organizational Unit (OU) structures for logical grouping, creating and linking Group Policy Objects (GPOs) to enforce security and configuration settings, and setting password and account lockout policies. Role-based delegation allows assigning specific administrative privileges to different teams. In hybrid environments, Conditional Access and Multi-Factor Authentication policies can be configured through Microsoft Entra ID. Custom scripts and automation using PowerShell enable bulk operations and advanced configurations. Customization is performed by authorized administrators or delegated IT staff with appropriate permissions. Changes are implemented through standard management tools such as Active Directory Administrative Center, Group Policy Management Console, and PowerShell modules, ensuring compliance with governance and security policies.

Scaling

• Independence of resources: Per‑tenant isolation via dedicated forests/domains or segregated OUs, separate domain controllers, and strict network segmentation. Capacity planning and resource quotas prevent noisy‑neighbor issues. Replication and DNS are scoped per tenant; admin paths are separated with RBAC and PAM. Monitoring and automated scaling add DC capacity when thresholds are reached, ensuring workloads remain isolated and performance consistent.

Analytics

• Service usage metrics: Yes
• Metrics types: Authentication successes and failures, logon attempts, account lockouts, LDAP bind counts, Kerberos ticket issuance, replication latency and health, domain controller CPU/memory/disk utilization, SYSVOL and DFSR status, DNS query errors, privileged group membership changes, Group Policy modifications, password resets, and machine account joins. Metrics are collected via Windows Event Logs, performance counters, and surfaced through SIEM integration, dashboards, and API endpoints for real-time and scheduled reporting.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data through the management portal or via supported APIs. Standard exports include audit logs, configuration details, and reporting metrics. Data is provided in open formats such as CSV and JSON for easy integration with other systems. Administrators can initiate exports manually or automate the process using PowerShell scripts or Microsoft Graph API for hybrid environments. Secure download links are generated, and optional encryption can be applied for sensitive data. Detailed guidance and sample scripts are included in the documentation to ensure a smooth and compliant extraction process.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: LDAP signing and channel binding, Kerberos for service authentication, SMB signing for secure file transfers, secure administrative tiers, east–west network segmentation, and encrypted backups with strict access controls. All internal traffic is monitored for anomalies, legacy protocols are disabled, and privileged operations require MFA and hardened endpoints.

Availability and resilience

• Guaranteed availability: We guarantee 99.9% monthly availability for Active Directory services, supported by redundant domain controllers and multi-site replication. SLAs include proactive monitoring and automated failover to maintain uptime. If availability falls below the guaranteed level, service credits are applied according to the SLA schedule. Planned maintenance is performed during off-peak hours with prior notice. Detailed SLA terms, refund mechanisms, and escalation procedures are documented in the contract.
• Approach to resilience: Our service is designed for high resilience through multi-master replication, redundant domain controllers across multiple sites, and DNS fault tolerance. Datacentres comply with ISO/IEC 27001 and CSA CCM standards, featuring redundant power, cooling, and network paths. Automated health checks and replication monitoring ensure rapid detection and remediation of issues. Disaster recovery plans include frequent system-state backups and tested forest recovery runbooks. Additional details are available on request.
• Outage reporting: Outages are reported via email alerts to designated contacts, a public status dashboard, and API feeds integrated with monitoring tools such as Azure Monitor or SIEM. For critical incidents, updates are provided at agreed intervals until resolution. Post-incident reports include root cause analysis and corrective actions. Customers can subscribe to notifications and access historical outage data through the dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are protected by RBAC with least privilege, Just-In-Time (JIT) elevation, and Privileged Access Management (PAM). Access is restricted to secure bastion hosts over VPN, with MFA enforced for all admin operations. Support channels segregate duties and require identity verification before any privileged action.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Infosys follows a comprehensive Information Security Management System (ISMS) aligned with ISO/IEC 27001, CSA CCM v4.0, and NIST standards. Policies cover access control, encryption, vulnerability management, incident response, and data protection. Governance is enforced through a multi-tier reporting structure:
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Chief Information Security Officer (CISO) oversees global security strategy.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Project-level security leads implement controls and monitor adherence.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Compliance is maintained through mandatory security training, automated policy enforcement tools, and periodic audits (internal and external). Risk assessments and penetration tests are conducted regularly. Deviations trigger corrective actions and escalation to senior leadership. Infosys also adheres to GDPR, UK Data Protection Act, and client-specific security requirements. Continuous monitoring and governance dashboards provide transparency and accountability across all layers.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Infosys follows ITIL-based Incident Management for client and internal IT operations. Key steps include:; ; Identification & Logging – Capture incidents via service desk, email, monitoring tools; log in ITSM (ServiceNow, Remedy).; Categorization & Prioritization – Classify by type; assign priority (P1–P4).; Diagnosis – First-level troubleshooting using SOPs and knowledge base.; Escalation – Functional to L2/L3; hierarchical for critical P1.; Resolution – Root cause analysis; apply fix or workaround.; Communication – Regular updates; war rooms for P1.; Closure – Confirm resolution; document steps.; Post-Incident Review – RCA for major incidents; update SOPs.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.