GOVERNTERMS LTD

PayRight

PayRight is a SaaS platform that validates supplier invoices against purchase orders and contract terms. It supports finance and procurement teams by identifying discrepancies, calculating invoice accuracy, highlighting potential savings, and generating audit-ready assurance reports prior to invoice approval.

Features

• Contract-aware invoice validation
• Manual document upload and ingestion
• Structured and unstructured contract analysis
• Human-in-the-loop clause confirmation
• Invoice accuracy scoring
• Potential savings calculation
• Audit-ready assurance reporting
• Discrepancy detection and exception flagging
• Supplier-level accuracy benchmarking
• Traceable clause-to-invoice mapping

Benefits

• Reduce invoice overpayments before approval
• Identify discrepancies quickly without manual cross-checking
• Improve confidence in invoice approvals
• Save staff time spent reviewing invoices
• Provide clear evidence for approval decisions
• Highlight potential savings reducing invoice review
• Reduce risk of missed contract discounts and benefits
• Reduce financial leakage from invoice errors
• Improve budgetary control at invoice approval stage
• Reduce rework caused by invoice disputes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@governterms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

450494498096365

Contact

Contract Enquiries
01138731307
enquiries@governterms.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement

  Financial

  • Accounts Payable Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The service is delivered as a cloud-hosted SaaS application and requires internet access and a modern web browser. Planned maintenance may result in short periods of service unavailability, which will be communicated in advance where possible. The service currently relies on manual of invoices, purchase orders and contract documents. Integration with third party systems is not mandatory and may be introduced in future releases.
• System requirements:
  • Modern web browser
  • Stable internet connection
  • Ability to upload PDF and document files
  • Email access for notifications and support
  • Screen resolution suitable for web-based dashboards

User support

• Email or online ticketing support: Yes
• Support response times: Support queries are acknowledged within one business day during UK business hours (Monday to Friday, excluding public holidays). Initial responses are typically provided within one business day. Weekend support is not provided as standard, but urgent issues can be reviewed on the next business day. Response times may vary depending on issue complexity.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Support levels provided; The service includes a single standard support level for all customers. Support is provided via email during UK business hours (Monday to Friday, excluding public holidays). Support covers incident reporting, usage queries, and issue resolution related to the service.; ; Cost of support; Standard support is included within the service subscription at no additional cost.; ; Account management / technical support; The service does not currently provide a dedicated technical account manager or cloud support engineer. Support is delivered directly by the supplier. Additional support arrangements may be agreed separately if required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users can start using the service quickly through guided onboarding. The supplier provides user documentation and step-by-step guidance covering account setup, document upload, and report review. Initial onboarding support is provided remotely via email and online meetings where required, and no onsite installation is needed. Enhanced onboarding and optimisation packages are available by agreement, offering additional structured support, training, and practical guidance to help organisations maximise effective use of the service. Additional training or walkthrough sessions can also be arranged by agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract all their data directly from the service without additional cost.; ; Data can be exported by an authorised user via the service interface in commonly used, open formats, including CSV, PDF, and structured data files suitable for reuse in other systems. Exported data may include contracts, invoices, purchase orders, validation results, audit reports, accuracy scores, and associated metadata.; ; Where required, the supplier can also provide a secure, one-off bulk export of customer data within an agreed timeframe following contract termination.; ; After confirmation that data extraction has been completed, customer data is securely deleted from the live environment in line with contractual obligations, data retention policies, and UK GDPR requirements.; ; Users retain full ownership of their data at all times.
• End-of-contract process: At the end of the contract, access to the service is maintained for an agreed notice period to allow users to complete any final activities and extract their data.; ; The contract price includes continued access during the notice period and the ability for authorised users to export their data in standard formats at no additional cost.; ; Following confirmation that data extraction has been completed, user access is disabled and customer data is securely deleted from the live environment in accordance with the contract, data retention policy, and UK GDPR requirements.; ; There are no mandatory exit fees.; ; Optional additional services, such as supplier-assisted bulk data exports, extended data retention beyond the contract term, or bespoke transition support, can be provided on request and would be subject to separate agreement and pricing.; ; Customers retain full ownership of their data throughout and after the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessed through a secure, browser-based user interface. Users log in to upload invoices, purchase orders, and contract documents, review validation results, and download assurance reports. The interface provides dashboards summarising invoice accuracy, exceptions, and identified savings. Navigation is role-based and designed for finance, procurement, and contract management users. No software installation is required, and all functionality is delivered via a standard web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed via a standard web browser using a keyboard and mouse. Users can log in, upload documents, review validation results, and download reports without installing any software. The interface uses clear labels, consistent navigation, and readable text. Users cannot currently customise accessibility settings such as contrast or font size beyond standard browser controls. The service is designed primarily for desktop and laptop use and may have limited usability on small mobile screens.
• Accessibility testing: Formal usability testing with assistive technologies such as screen readers, voice control software, or alternative input devices has not yet been completed. Accessibility considerations have been incorporated during design and development using standard web development practices, including semantic HTML and logical page structure. The service has been tested using standard browsers and keyboard navigation. Accessibility testing with users of assistive technology is planned as part of future development, informed by user feedback and accessibility guidance.
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can configure user roles, supplier records, contract structures, validation parameters, and reporting outputs without changes to the underlying service code.

Scaling

• Independence of resources: The service is designed to ensure fair and consistent performance for all users. Resources are monitored and managed to prevent individual users from adversely affecting others. Usage limits and controls are applied where appropriate, and capacity is scaled to meet demand. The platform is actively monitored to identify unusual usage patterns, allowing issues to be addressed before they impact service performance for other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are available on request and can include user activity levels, login frequency, feature usage, and basic audit information. Metrics may also include data volumes processed and system usage over a defined period. Reports are provided in open formats such as CSV to support analysis and transparency, and can be tailored to customer requirements to support service management and reporting needs.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from the service through the web-based interface using role-based permissions. Data exports are available in commonly used, open formats such as CSV and PDF to support reuse and portability.; ; Exports can be initiated on demand by authorised users at any time during the contract, including during the notice period at contract end. Where required, the supplier can also support data export requests to assist customers, subject to agreement.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99% service availability per calendar month, excluding planned maintenance. Availability is measured at the application level and covers access to core service functionality.; ; The service is hosted on resilient cloud infrastructure with built-in redundancy across multiple availability zones. We use automated monitoring and alerting to detect service degradation and respond to incidents promptly.; ; Planned maintenance is scheduled outside core business hours where possible and customers are given advance notice. Emergency maintenance may be carried out where required to protect service security or integrity.; ; If monthly availability falls below the guaranteed level, customers are entitled to service credits, applied to the next billing period. Service credits are calculated proportionally based on the duration of unavailability and are detailed in the service’s terms and conditions. Refunds are not provided, but credits ensure customers are not charged for periods when the service is unavailable.; ; Availability reports can be provided to customers on request.
• Approach to resilience: The service is designed for resilience using a cloud-native architecture hosted on managed infrastructure provided by a major cloud service provider. The underlying datacentre environment is resilient by design, with redundant power, networking and environmental controls, and is operated in line with recognised international standards.; ; The application is deployed across multiple availability zones to reduce the impact of component or datacentre-level failures. Core services are stateless where possible, enabling rapid recovery and horizontal scaling in response to increased demand or infrastructure issues.; ; Data is stored on managed, highly available storage services with built-in replication and automated backup. Backups are taken regularly and tested to ensure data can be restored in the event of corruption, accidental deletion or service failure.; ; The service is continuously monitored, with automated alerts to detect failures or performance degradation. Incident response processes are in place to ensure timely investigation, mitigation and recovery.; ; Further technical details on the resilience architecture, including recovery objectives, can be provided to customers on request.
• Outage reporting: Service availability is continuously monitored using automated monitoring and alerting. When an outage or service degradation is identified, incidents are logged and investigated promptly.; ; Customers are notified of unplanned outages and significant service issues via email alerts to nominated contacts. Updates are provided at regular intervals until the issue is resolved, including confirmation once service has been restored.; ; Planned maintenance and any expected service impact are communicated in advance where possible.; ; Post-incident summaries can be provided on request, outlining the cause of the outage, actions taken to restore service, and any preventative measures implemented to reduce the risk of recurrence.; ; A public status dashboard is not currently provided, but outage information is made available directly to customers through agreed communication channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel only. Role-based access controls are used to ensure users and staff have the minimum level of access required to perform their duties. Administrative access is limited to designated accounts and protected by authentication controls. Support requests are handled through controlled channels, with identity verified before any account-level actions are taken. Access rights are reviewed periodically and removed promptly when no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is overseen by a board-level individual who is accountable for the security of all services.; ; The organisation follows the principles set out in the Software Security Code of Practice, including secure development practices, access control, vulnerability management, and regular security testing. Responsibility for day-to-day security activities is delegated to appropriate technical staff, with escalation routes in place for significant risks or incidents.; ; Security risks are assessed periodically, and appropriate controls are implemented proportionate to the service and data processed. Formal certification is not currently held, but governance arrangements are reviewed to ensure continued alignment with recognised best practice.
• Information security policies and processes: The organisation maintains a set of documented information security policies and procedures covering areas including access control, acceptable use, data protection, incident management, vulnerability management, and business continuity. These policies are approved by senior management and aligned with recognised best practice and the Software Security Code of Practice.; ; A named board-level individual is accountable for information security governance, with day-to-day responsibility delegated to appropriate technical and operational staff. Security risks, incidents, and compliance matters are reported through defined escalation routes.; ; Policies are communicated to staff and contractors as part of onboarding and are reviewed periodically to ensure they remain appropriate to the service and risk profile. Compliance with policies is supported through role-based access controls, logging and monitoring, and regular security reviews.; ; Security incidents are managed through a documented incident response process, with lessons learned used to improve controls and procedures over time.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components, including application code, infrastructure configuration and dependencies, are tracked throughout their lifecycle using version control and documented inventories. Infrastructure is managed using repeatable, automated configuration where possible to reduce configuration drift.; ; All changes follow a defined change process that includes assessment of functional and security impact, peer review, and testing prior to deployment. Security considerations, such as access control, data protection and dependency vulnerabilities, are assessed as part of the change approval process.; ; Changes are logged and deployed in a controlled manner, with rollback procedures in place to minimise risk and service disruption.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats to the service are identified through a combination of automated vulnerability scanning, dependency monitoring, penetration testing, and review of relevant security advisories. Vulnerabilities are assessed based on severity, exploitability, and potential impact to the service.; ; Security patches and updates are prioritised according to risk. Critical vulnerabilities are addressed as soon as practicable, with fixes deployed through the standard change management process. Lower-risk issues are scheduled into regular maintenance cycles.; ; Information on emerging threats is obtained from vendor advisories, cloud provider notifications, vulnerability databases, and results from security testing activities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented through automated logging, monitoring, and alerting across application, infrastructure, and access activity. Logs are reviewed to identify anomalous behaviour, unauthorised access attempts, or indicators of potential compromise.; ; Alerts are generated for security-relevant events and investigated promptly by authorised staff. Where a potential compromise is identified, predefined incident response procedures are followed, including containment, investigation, and remediation actions.; ; Response times are prioritised based on severity, with critical security alerts investigated as soon as practicable to minimise risk and service impact.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a defined incident management process with documented procedures for common events such as service outages, security alerts and data incidents. Users can report incidents via email or the service support channel, which are logged, prioritised and triaged by the service team. Incidents are investigated, contained and resolved in line with severity and impact. Where appropriate, users are kept informed of progress and resolution. Incident reports, including root cause and remedial actions, are provided to customers on request and lessons learned are reviewed to prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial provides short-term access to core PayRight features for evaluation purposes. It includes basic configuration, sample data, and standard reporting. The trial excludes full production use, integrations, advanced customisation, and SLA-backed support. The free trial is available for up to 7 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@governterms.com. Tell them what format you need. It will help if you say what assistive technology you use.