INFOSYS LIMITED

Infosys Multilingual Conversational AI

Infosys Multilingual Conversational AI enables seamless cross-border communication by translating over 160 languages in real time, supporting documents, chat, and voice while preserving original formatting. It integrates with popular platforms, offers domain-specific customisation and provides flexible deployment options. The solution boosts productivity, ensures data security, and streamlines integration.

Features

• Text Translation – Using advanced machine translation.
• Document/Email Translation – Native, scanned and handwritten documents.
• Chat Translation – Real-time between agent and customer.
• Voice Translation – Near real-time call neural models translation.

Benefits

• Expands talent pool for language support
• Enhances data security and privacy
• Reduces translation costs
• Improves customer experience
• Boosts translation accuracy and fluency
• Enables 24/7 translation operations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

451414856439105

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This solution will be offered as a bundled offering with Business Process as a service.
• Cloud deployment model: Public cloud
• Service constraints: Responsible AI guideliness from UK might prohibit applying the platform to certain use cases.; ; Platform support is provided over email/ticketing system from Infosys India delivery location. Maintenance arrangements are planned and schedules are published in advance.
• System requirements:
  • Azure AI Services – LLMs, Translator, Document Intelligence, AI Search.
  • Azure Kubernetes Service (AKS) – Managed Kubernetes container orchestration.
  • Azure Storage – Secure, scalable cloud storage solution.
  • Azure Private – Private connectivity for secure resource access.
  • Azure Cosmos DB – Globally distributed NoSQL database service
  • Azure Key Vault – Secure secrets and key management.
  • Azure Virtual Machines – Scalable compute resources in the cloud.
  • Azure Virtual Network – Private networking with secure endpoints.
  • Azure Service Bus – Messaging service; Azure Front Door routing.
  • Azure Container Registry – Container image storage; Bastion secure access.

User support

• Email or online ticketing support: Yes
• Support response times: Application support is via Email and from India delivery location. Based on email a ticket it created and details shared with users for tracking. ; While the standard approach is Mon- Fri , 8 X 5 shared support services, dedicated support presonnel can be provisioned at extra cost. ; The work hours and support personnel is aligned to Client work hours and business calendar.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There are 2 support levels - L1 and L2. Costing is provided for these two levels. ; ; Technical account manager is provided.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User Documentation / FAQs are provided to the relevant teams.; ; Trainings can be facilated based on client preference, it can be both onsite or online training. Both train the trainer and train the class models adopted. End user product documentation shared with client users as part of the training.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word document
• End-of-contract data extraction: As a standard practice, upon closure of Contract, all the meta-data and associated documents/files are exported to a respository shared by the Client. This can be SFTP / sharepoint locaiton or Storage Account etc.
• End-of-contract process: Upon closure of Contract;; ; 1. All User accounts are deactivated and access is revoked. ; ; 2. All the transactional data, meta data along with documents / files are exported to a location such as SFTP / sharepoint/ Storage Account etc., from where the Client can import the same into their long term document repository system(s).; ; 3 All the clients data will be purged/removed from the system. ; ; From a price standpoint above is included. However, if any data migration or specfic format of archival is needed, the cost will be discussed and aligned with the client.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Not applicable

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Solution has resposive UI and accessed over mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: With your SaaS APIs, developers run queries, to get language details, translate data and generate translated content and orchestrate agentic workflows with tools, webhooks and human approvals. They can manage jobs, logs, RBAC and retention, and integrate with SaaS connectors. ; ; User cannot bypass access controls, act on external systems without valid credentials, exceed rate/file limits, or expect deterministic outcomes from LLM steps.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: In our solution, we configure the below to ensure load management:; 1. Enabled to auto-scale based on load / demand; 2. Load balancers are used to manage increase in demand ; 3. Parallel threaded technology is used to enable serial processing.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Usage Metrics can be provided on request.; ; Details around transactions count, number of users, Types of questions asked, volumes, resource consumption etc., can be provided.
• Reporting types:
  • API access
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is protected with AES 256 bit.; Double encryption with Infrastructure encryption on Microsoft managed key / Cloud provider key.; Time bound protection ( Project duration) enabled via SAS tokens.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: In case of reports, end users can generate and download the data in CSV format. However, for exporting data such as meta data and documents / files, process as outlined in above sections is followed.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Text file
  • PDF
  • XML
  • Word

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our platform has 99.9% availability considering planned maintenance activities and uptime commitments offered by Cloud Service Providers.
• Approach to resilience: Service resilience is defined and set up based on case-by-case basis and business criticality defined by each Client. Details around the same can be shared based on request.
• Outage reporting: Service outages are communicated via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: We use a secure, layered authentication approach to ensure user identity and protect access:; ; Multi-Factor Authentication (MFA): Users must provide multiple verification factors, such as passwords combined with one-time codes or biometric checks, reducing the risk of unauthorized access.; Identity Federation: We support integration with existing identity providers (e.g., Google Apps), enabling Single Sign-On (SSO) and centralised identity management. This ensures seamless authentication while maintaining compliance with enterprise security policies.; ; Together, these methods provide strong authentication, minimise credential-related risks, and deliver a secure, user-friendly experience.
• Access restrictions in management interfaces and support channels: Infosys enforces strict access control for management interfaces and support channels to ensure security and compliance. Access is granted on a need-to-know basis according to role, with monthly privilege reviews by project leaders. Domain-based authentication secures internet and remote access. Infosys is ISO 27001:2022 certified, adhering to global best practices for access management. Technical safeguards such as endpoint hardening and full disk encryption further protect against unauthorised access and ensure data confidentiality. These measures collectively maintain robust security and compliance across client environments.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: MFA Authentication: All access is secured using Multi-Factor Authentication (MFA) via Microsoft Entra ID / Active Directory (AD).; Pre-Authorised Personnel: Only individuals from the Platform Administration Team are granted access, based on a pre-authorised list.; Least Privilege Policy: Access rights follow the Principle of Least Privilege, ensuring users have only the minimum permissions required for their role.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a robust, governance-led framework focused on compliance, data protection, and risk management for cloud solutions.; ; ISO Certification: We are aligned and certified to ISO 27001:2013, ensuring documented controls, risk assessment, and continuous improvement across our Information Security Management System (ISMS).; Data Privacy Compliance: A dedicated Data Privacy Office (DPO) oversees adherence to GDPR, CCPA, and other applicable regulations, enforcing privacy-by-design through internal controls and policies.; Technical Safeguards: We implement Full Disk Encryption (FDE), enterprise SIEM monitoring, and endpoint hardening to protect confidentiality and integrity.; Network Security: A Defense-in-Depth strategy deploys detection and prevention controls across ingress/egress points, with centralised log ingestion into SIEM for comprehensive, real-time monitoring.; Supplier Security Risk Management: We perform rigorous security due diligence on contractors and vendors to manage third‑party risk throughout the lifecycle.; Regular Compliance Assessments: We conduct periodic compliance reviews and internal audits to ensure continuous conformity with cybersecurity regulations across jurisdictions.; ; Together, these policies and processes provide an end‑to‑end security posture—covering governance, privacy, technology controls, networks, third‑party oversight and ongoing assurance—to safeguard data and maintain trust.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration - We use version control (e.g., Git) to track changes to code, configuration files, and infrastructure-as-code (IaC) templates.; ; Change Management approach ; Normal change: Follows complete change lifecycle including peer or technical approval, management, Change Advisory Board (CAB) authorisation before being implemented, reviewed, closed.; Standard change: Frequently implemented, repeatable implementation steps, low risk, proven history of success.; Emergency change: Covers fix on fail or retroactive situations where impact to service has been experienced or fail situations where the impact to service is imminent if action is not taken.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Every release undergoes vulnerability assessments (SAST, DAST) by Infosys Security Group before production. Production environments are continuously monitored, and any identified vulnerabilities are addressed promptly. Infosys conducts regular cybersecurity assessments, including penetration testing and vulnerability reviews, on applications and infrastructure through ISG and external agencies. A documented patch management process ensures timely updates; severity 1 patches are tested in simulated environments before deployment, with large-scale rollouts tracked via SCCM. Infosys also leverages threat intelligence platforms like Risk Watch, X-Force, Blind Spot, and Risk Fabric to stay updated on emerging vulnerabilities. These measures enable proactive threat identification and mitigation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Infosys operates a 24x7 Security Operations Centre (SOC) that monitors real-time alerts from its SIEM system, analysing logs from servers, network devices, and firewalls using predefined use cases. Logs are retained for one year, with three months in hot storage and nine months in cold storage. Security incidents are managed through a response procedure aligned with ISO 27035:2016, covering reporting, isolation, handling, and post-incident review. Incidents are classified: Critical, High, Medium or Low, with SLAs of 1, 2, 5 and 7 working days respectively. Any incident impacting customer data is promptly reported to the designated Delivery Account point of contact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Infosys has a comprehensive incident management framework aligned with ISO 27035:2016 to handle security incidents and ensure business continuity. The Incident Response Team (iCERT) assesses damage, classifies severity, contains impact, recovers services, and preserves evidence. Medium and high-severity alerts are escalated to department heads, and stakeholders are informed. The Information Security Group (ISG) oversees secure handling, reviews communications, and monitors alerts via SIEM. Incidents are categorised as Critical, High, Medium, or Low, with SLAs ranging from 1 to 7 working days. Infosys also maintains ISO 22301:2012-certified Business Continuity and Disaster Recovery plans across accounts, functions and development centres minimising disruptions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.