PHOENIX SOFTWARE LIMITED

LogicMonitor Envision

LogicMonitor Envision is a SaaS-based observability platform that provides unified monitoring and analytics across hybrid infrastructure, networks, cloud services, Kubernetes, applications, and logs. It helps teams detect issues early, reduce alert noise, and accelerate root-cause analysis using automation, integrations, and AIOps capabilities.

Features

• Automated discovery and inventory of monitored resources.
• Hybrid monitoring for servers, networks, and storage.
• Cloud monitoring for AWS, Azure, and GCP services.
• Kubernetes and container monitoring with workload visibility.
• Integrated log ingestion and analytics with metrics and alerts.
• Topology and dependency mapping for quicker troubleshooting.
• AIOps and anomaly detection to reduce alert noise.
• Alerting with routing, escalation, and workflow integrations.
• Custom dashboards, reports, and role‑based views.
• APIs and webhooks for automation and integration.

Benefits

• Improves availability by detecting incidents early and reducing MTTR.
• Provides unified visibility across on‑prem, cloud, and containers.
• Reduces tool sprawl with unified metrics, logs, and events.
• Enables proactive performance and capacity management via analytics.
• Automates discovery and onboarding to cut manual configuration work.
• Supports governance with RBAC and audit logging.
• Integrates with ITSM and incident workflows to streamline operations.
• Scales with growth and cloud migration without re‑platforming.
• Delivers consistent, standardised monitoring for teams and services.
• Enables continuous improvement using usage and performance insights.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

452045103296175

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Access to the LogicMonitor Envision web interface requires a supported browser and internet connectivity. For monitoring on-premises or private-network resources, customers deploy one or more lightweight LogicMonitor Collectors (Windows or Linux) that communicate outbound to the LogicMonitor platform over HTTPS (TLS 1.2+). Monitoring requires the customer to provide appropriate credentials/API access for the systems they wish to monitor. Planned maintenance may occur with advance notice; service is designed for high availability across service centres.
• System requirements:
  • Modern browser with JavaScript enabled required for web UI.
  • Collector runs on supported Windows or Linux with resource access.
  • Collectors need outbound HTTPS (443) to LogicMonitor endpoints.
  • Requires credentials or API access for monitored systems.
  • Optional SSO via SAML 2.0 and MFA support.

User support

• Email or online ticketing support: Yes
• Support response times: "Support is provided via a ticketing system (24x7). Target initial response times (inbound tickets) are:; • Basic: Urgent (L1) 2 hours, High (L2) 12 hours, Normal (L3) 24 hours, Low (L4) 48 hours; • Enhanced/Premier/Concierge: Urgent (L1) 1 hour, High (L2) 4 hours, Normal (L3) 8 hours, Low (L4) 12 hours; Response times and channels vary by purchased support package; escalation is available for critical incidents."
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is provided via the support portal/embedded chat tooling. We rely on the accessibility features of the underlying platform and standard browser accessibility capabilities. If a buyer requires a specific accessibility accommodation, alternative channels (online ticketing and phone support for eligible packages) are available.
• Web chat accessibility testing: We do not run dedicated assistive-technology user testing for support chat as a standalone activity. We work with the platform vendor’s accessibility posture and will engage with buyers to assess needs and implement reasonable accommodations.
• Onsite support: Yes, at extra cost
• Support levels: "LogicMonitor offers tiered support packages so buyers can align coverage to operational criticality:; • Basic: 24x7 ticket submission via the Support Center.; • Enhanced: Basic plus 24x7 web chat and screen-sharing/remote session support.; • Premier: Enhanced plus 24x7 inbound phone support for urgent/high priority issues.; • Concierge: Premier plus a more proactive support experience (coordinated escalations, regular reviews and guidance through your account team).; ; Initial response targets for inbound tickets:; • Basic: Urgent (L1) 2 hours, High (L2) 12 hours, Normal (L3) 24 hours, Low (L4) 48 hours; • Enhanced/Premier/Concierge: Urgent (L1) 1 hour, High (L2) 4 hours, Normal (L3) 8 hours, Low (L4) 12 hours"
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide guided onboarding through documentation, best-practice implementation guides, and optional professional services. Typical onboarding includes account provisioning, collector deployment, discovery/onboarding of resources, configuring alerting and routing, dashboard/report setup, and knowledge transfer/training for operators and administrators.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • Other
• Other documentation formats:
  • Video tutorials and webinars
  • Knowledge base articles and implementation guides
  • In-product guidance and contextual help
• End-of-contract data extraction: At end of contract, buyers can export configuration and operational data using built-in reports/exports and the REST API (for example CSV exports and API JSON responses). If required, LogicMonitor can provide guidance or professional services to help extract data prior to service termination.
• End-of-contract process: On contract termination, access to the service is removed and collectors can be decommissioned by the buyer. Buyers are advised to export any required data before termination. Customer data is retained and deleted in accordance with contractual terms and data retention policies (including secure deletion processes).
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is primarily delivered as searchable web content and PDFs. Web documentation uses standard HTML structure to support browser accessibility features (for example zoom and screen readers where supported). If a buyer requires documentation in an alternative format, we can work to provide reasonable accommodations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web interface is responsive and can be accessed from mobile devices for common tasks such as viewing dashboards and alerts. Some advanced configuration and administration workflows are best performed on a desktop browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users access LogicMonitor Envision via a secure web console to view dashboards, reports, alerts, topology views, and resource details. Administrators can configure monitoring, thresholds, alert routing, integrations, and user access controls. APIs are also available for automation and integration.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is delivered through standard web technologies and supports common accessibility features such as keyboard navigation, zoom, and screen-reader/browser support where provided by the user’s environment. Buyers can also use APIs to access data and automate workflows. If specific accessibility requirements exist, we will work with the buyer to identify accommodations and address issues.
• Accessibility testing: We perform product usability testing and continuous improvement, but we have not completed a dedicated formal accessibility certification programme with assistive-technology user testing for the full interface. We will work with buyers to assess requirements and remediate issues where feasible.
• API: Yes
• What users can and can't do using the API: A REST API is available for automation and integration. It supports retrieving operational data (for example metrics, alerts, reports, and audit logs) and managing configuration (for example resources, collectors, users/roles, dashboards, and alert rules), subject to role-based permissions and API limits.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can configure and tailor the service without changing source code. Customisation includes dashboards and reports, alert rules and routing, thresholds/baselining, resource grouping and properties/tags, role-based access control, integrations (ITSM/on-call/ChatOps), and automation via API/webhooks. Custom monitoring can be added using configurable modules and scripts where appropriate.

Scaling

• Independence of resources: The service is built on a multi-tenant architecture with logical tenant isolation. Customer data and access are separated by tenant boundaries and role-based access controls. Platform scaling and resource management are designed to prevent one tenant’s demand from impacting another tenant’s access to the service.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage and performance insights via dashboards and reports (for example alert/incident volumes, data ingestion, and platform health indicators). Where appropriate, API endpoints can be used to extract usage telemetry for integration into the buyer’s own reporting systems.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: LogicMonitor

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data and configuration using built-in exports and the REST API. Common export paths include CSV/PDF exports from dashboards and reports, and JSON responses via API endpoints for alerts/incidents, configuration objects, and usage/operational data. Exports are governed by RBAC and are audit-logged.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (via REST API)
  • PDF (reports)
  • Other integration formats depending on connector (for example webhook payloads)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON (via REST API)
  • OpenTelemetry (OTLP) / standards-based telemetry where configured
  • Syslog/log shipping via supported integrations

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: LogicMonitor targets high availability and provides an availability commitment via its Service Level Agreement (SLA). Typical SLA is 99.9% monthly uptime for the LogicMonitor platform, excluding planned maintenance and force majeure (see published SLA for details).
• Approach to resilience: The platform is designed for resilience using redundant components, multi-AZ deployment within a service centre, automated failover, and continuous monitoring. Backups are performed and disaster recovery processes are maintained and tested. Service centres are hosted in leading public cloud environments with strong physical security controls.
• Outage reporting: Service status and incidents are communicated via the public status page and customer notifications. During an incident, updates are provided at regular intervals and a post-incident review can be shared where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users authenticate to the web interface using either local accounts (username/password with configurable password policy) or federated SSO (SAML 2.0). MFA can be enforced for local users and/or via the buyer’s Identity Provider. Access is controlled using role-based permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II
• Information security policies and processes: "Information security policy and risk management; Access control and identity management (including MFA/SSO); Secure development lifecycle and change management; Vulnerability and patch management; Logging, monitoring, and security event management; Incident response and breach management; Business continuity and disaster recovery; Supplier/third-party security management; Data protection, retention, and secure disposal; Security awareness and mandatory training"
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes are managed through controlled processes including peer review, version control, testing/CI, and staged deployment. Production changes are authorised, logged, and—where relevant—scheduled in maintenance windows with customer communications. Rollback plans are maintained for significant changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We use a risk-based vulnerability management programme including regular vulnerability scanning, dependency/SCA checks, penetration testing, and prioritised remediation based on severity and exploitability. Critical vulnerabilities are triaged and remediated under defined SLAs, with verification and change control.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring includes centralised logging, security alerting, and continuous monitoring of the SaaS environment. Events are reviewed and escalated through defined procedures, with audit logging for privileged access and administrative actions.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security incidents are managed through a documented incident response process that includes detection, triage, containment, eradication, recovery, and post-incident review. Incidents are tracked, root cause is analysed, and corrective actions are implemented. Customers are notified in line with contractual and regulatory requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available for evaluation. The trial provides access to the core LogicMonitor Envision capabilities for a limited period (typically 14–15 days). Trials can include onboarding guidance and access to documentation; buyers can convert to a paid subscription to continue using the service.
• Link to free trial: https://www.logicmonitor.com/try-it-free

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.