ROWDEN TECHNOLOGIES LTD.

Managed TAK Server

Rowden's Managed TAK Server enhances our TAK Server offering with robust cloud hosting on AWS, GCP or Azure, featuring advanced security, Docker flexibility, and a PostgreSQL database with recovery options. Includes support for classified data and additional file and map hosting services, making it suitable for more demanding operations.

Features

• Fully Featured: Augmented backend with optional plugins and capabilities
• Ephemeral: Temporarily deployed to enhance situational awareness during specific operations
• Containerised: Isolated, dedicated deployment ensures portability and scalability
• Self-Serve: Mobile devices can join with minimal configuration
• Data Integrity: Managed database with offsite backup and point-in-time restore
• Service Desk: Includes standard support for operational needs
• Identity and Access management: User dashboard allows custom grouping
• Data ingress: File transfer capability and custom map hosting included
• Secure architecture: Accreditation ready for classified sensitive data
• Open Architecture: Built on Ubuntu, Docker, PostgreSQL, TAK Server, ATAK

Benefits

• Choose from leading cloud platforms for best fit
• Tailored security protects against modern threats
• Effortless scalability meets changing operational demands
• Efficient device integration for field operations
• Database resilience ensures continuity and integrity
• Manages diverse user groups efficiently on one platform
• Reliable support enhances operational confidence
• Prepared for sensitive data requirements

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@rowdentech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

462094672601080

Contact

Sales Team
+44 (0) 117 4285759
sales@rowdentech.com

About your service

• Service categories:

  Application Development and Deployment

  Integration and orchestration

  Business to business middleware

  • Managed File Transfer

  Integration software

  • API Management Software
  • API Gateway Software
  • Integration Platforms
  • Connectivity Adapters and Plug-In Software

  Event stream processing

  • Messaging Middleware
  • Stream Processing Software
  • Functions Software
  • IoT Application Platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Geo Server, OS Mapping service, Video server, Own Cloud, MET Weather, Custom PLI
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Our managed service excels in providing comprehensive support, including scheduled maintenance, tailored hardware assistance, and robust SLAs. While occasional downtime may occur during maintenance, we ensure advance notification to minimise inconvenience. With stringent SLAs guaranteeing prompt responses and reliable availability, our service maintains the highest standards of performance. Furthermore, our data retention policies prioritise security and compliance, instilling confidence in buyers. These considerations underscore our commitment to delivering a dependable and trustworthy managed solution.
• System requirements: There are no system requirements for the end users.

User support

• Email or online ticketing support: Yes
• Support response times: Response times are dependent on service level agreements as agreed with the buyer. Flexible response times can be provided allowing users to ensure support is available when needed, including for operational purpures.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All support is co-ordinated by each dedicated customer technical account manager and levels are agreed on a customer-by-customer basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will conduct a comprehensive assessment of the client’s requirements, including Key Performance Indicators (KPIs), to tailor a bespoke solution. The assessment will be ongoing throughout the service's lifespan, ensuring an agile response to any changes in client needs. An initial settling-in period is provided to ensure that users can fully and effectively utilise the services as intended. Adjustments will be made as necessary, followed by a customised onboarding process, which may include BYOD/CYOD or a combination of both. The existing IT infrastructure will be considered during the implementation of the system.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Our onboarding and offboarding documentation is accessible through a user-friendly online platform, available in various digital formats such as PDF, HTML, and Word, ensuring compatibility across devices. These documents include multimedia resources like video tutorials to cater to different learning styles. Content is designed for clarity, using plain language with searchable headers and indexed formats for easy navigation. Additionally, offboarding procedures feature clear, step-by-step instructions and printable checklists. Support contact details are provided to ensure assistance is readily available for any inquiries or feedback.
• End-of-contract process: At the end of the contract, clients receive a notification about the contract's expiration, allowing time for decisions on renewal or termination. Data extraction is included as part of the contract, enabling clients to securely retrieve their data using provided tools and support. However, any necessary reformatting of this data incurs additional costs.; ; Services are gradually phased out according to the contract terms, with guidance offered on how to effectively transition away. All financial matters, including final billing or refunds, are settled in accordance with the contract. Clients are also invited to provide feedback to help improve service delivery.; ; Included in the contract price are core services or products, basic customer support, regular maintenance, and standard security measures. Additional costs may apply for premium features, advanced support levels, custom integrations with existing systems, and comprehensive training sessions. These additional services allow for greater customization and enhanced functionality but at extra expense.; ; This structured approach ensures clients have a clear understanding of both included services and potential additional costs, facilitating a transparent and efficient contract conclusion.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is accessible through a user-friendly online platform, available in various digital formats such as PDF, HTML, and Word, ensuring compatibility across devices. These documents include multimedia resources like video tutorials to cater to different learning styles. Content is designed for clarity, using plain language with searchable headers and indexed formats for easy navigation. Additionally, offboarding procedures feature clear, step-by-step instructions and printable checklists. Support contact details are provided to ensure assistance is readily available for any inquiries or feedback.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: ATAK (Android Tactical Assault Kit) and WinTAK (Windows Tactical Assault Kit) are both tools from the Tactical Assault Kit (TAK) family, designed to enhance situational awareness for military and emergency teams. ATAK is tailored for Android devices, offering portability and real-time data sharing on mobile platforms, making it ideal for field operations. WinTAK, on the other hand, is developed for Windows operating systems and is generally used on laptops or desktops, providing a more robust processing capability and larger display, suitable for command centre environments. Both facilitate communication and coordination but are optimised for different operational contexts and device ecosystems.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Rowden's developed dashboard serves as a dynamic service interface. Seamlessly integrating with diverse systems, it offers real-time insights and customizable features for enhanced productivity. With intuitive design and effortless navigation, users access key metrics swiftly, fostering collaboration and informed decision-making. Rowden's dashboard sets a new standard for service interfaces, optimising performance and driving success.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is designed to enable both online and offline access to user data. Offline data is cached securely until the customer is able to access online services. The customer is able to access the service via public internet or though secure VPN access.
• Accessibility testing: We have not done any interface testing with users of assistive technology.
• API: Yes
• What users can and can't do using the API: With the Rowden TAK server interface, users can set up and modify the service through its API interface. Initially, users authenticate to gain access and then utilise API endpoints to configure various aspects, such as user permissions and system settings. They can create, update, or delete resources as needed. However, certain advanced configurations or administrative tasks may require direct backend access. Users must also adhere to API usage limits and rate restrictions imposed by the service provider to ensure optimal performance and avoid disruptions.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: By delivering a cloud-based solution across multiple UK data centres and collaborating closely with users to understand their capacity and load baseline requirements, we ensure scalability independent of other users. Once operational, our team of expert network and hosting architecture professionals meticulously monitor and manage all service-supporting components to maintain seamless service delivery.

Analytics

• Service usage metrics: Yes
• Metrics types: The managed TAK service provides clear, actionable service metrics via a configurable dashboard. Core metrics include platform uptime and availability, number of connected users and devices, active sessions, and server health indicators. Network metrics show data transmitted and received, bandwidth usage, and connection quality over time. Usage graphs provide visibility of user activity, message volumes, and peak operational periods to support planning and scaling. Dashboards can be tailored to buyer requirements, allowing teams to select, visualise, and export the metrics most relevant to their operational, security, and reporting needs, ensuring transparency and informed decision-making.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Rowden respects that your data is your data. It can be removed by you at any time. Depending on the customers needs Rowden will either automate the process or provide user access to date. Often there is a requirement to transform the data to enable further exploitation this is a service that is provided.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (JavaScript Object Notation)
  • SQL (Structured Query Language)
  • PDF (Portable Document Format)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Application packages: APK (Android application packages)
  • Geospatial data: GeoJSON, KML/KMZ, GeoTIFF, MBTiles
  • Imagery: JPEG, PNG
  • Video: MP4 (H.264/H.265 where supported)
  • Documents and configuration: PDF, CSV, JSON, YAML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Post quantum secure data centric networking approach available on request.; Multiple VPN solutions including WireGuard.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Mutual Transport Layer Security (mTLS)

Availability and resilience

• Guaranteed availability: We provide a guaranteed availability commitment for the managed TAK server service, defined in the Service Level Agreement (SLA) agreed with the buyer. Availability is measured monthly and applies to the managed TAK service components we operate (including the TAK server application, supporting services, and management access where included). The service is designed for high availability through resilient public cloud infrastructure, monitoring, and automated recovery processes.; ; The availability commitment excludes planned maintenance (notified in advance), buyer-controlled factors outside our reasonable control (e.g., client device configuration, buyer network outages, or authentication services not provided by us), and public cloud provider outages that fall outside the underlying provider’s own service commitments. In the event we do not meet the agreed availability target, the buyer will be eligible for service credits in line with the SLA, applied as a proportion of the monthly service charge for the affected service. Availability targets, measurement method, exclusions, and credit arrangements are defined within the contract and SLA.
• Approach to resilience: Our managed TAK server service is designed to be resilient through a combination of robust public cloud hosting patterns, automated recovery, and operational processes. The service is deployed using infrastructure-as-code and containerised components to ensure consistent builds, minimise configuration drift, and enable rapid redeployment. Core services are monitored continuously with health checks, automated restart/self-healing, and alerting to support fast detection and recovery from failure. Data is protected through encrypted storage, regular backups, defined retention policies, and tested restore procedures.; ; The underlying hosting environment is deployed on resilient public cloud datacentre infrastructure with redundant power, networking and storage, and can be configured to use multiple availability zones to reduce single points of failure. We apply capacity planning, rate limiting, and workload isolation controls to protect service performance and prevent “noisy neighbour” impacts. Disaster recovery options (including multi-zone and cross-region patterns) can be implemented based on the buyer’s risk appetite and cost model. Detailed hosting architecture and recovery objectives (RTO/RPO) are available to buyers on request and are agreed within the service design and SLA.
• Outage reporting: We report outages and service degradation through a combination of email notifications and a service status view available to authorised users. Buyers receive incident notifications and updates by email to nominated contacts, including severity classification, impact, and progress updates through to resolution. The service also provides a user-facing dashboard (within the portal) showing current service health and known incidents for the managed TAK environment(s). Where applicable, we provide post-incident reporting for significant events, including root cause summary and corrective actions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through layered security controls and least‑privilege principles. Administrative access is limited to authorised personnel via RBAC with MFA, and can be further restricted using IP allow‑listing, network access policies, and secure jump or bastion access. Privileged actions are confined to elevated roles, with all administrative activity fully logged and auditable. Support channels are controlled through authenticated service‑desk access, verified buyer contacts, and defined escalation paths. Only approved representatives may raise incidents, request changes, approve service‑affecting actions. Access is reviewed periodically, with separation of duties applied to reduce security and operational risk.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Rowden operates a robust Information Security Management System (ISMS) aligned with ISO 27001 and Cyber Essentials Plus, ensuring confidentiality, integrity, and availability of all data. Governance is supported by leadership through the Rowden Management System (RMS), integrating security with quality and environmental standards.; Core policies include:; ; Information Security Policy: Covers encryption of sensitive data, secure handling of assets, and compliance with legal and contractual obligations.; Network Security Policy: Enforces multi-factor authentication, strict access controls, and timely patching of network devices.; Event Reporting Policy: Requires immediate reporting of incidents via designated channels, with escalation to senior management and regulators when necessary.; ; Processes underpinning these policies include role-based access control, documented incident response plans, and continuous audit and monitoring of systems and service providers. Regular risk assessments and a maintained Statement of Applicability ensure controls remain effective.; Rowden also holds ISO 9001, ISO 14001, and JOSCAR registration, demonstrating commitment to operational resilience and defence supply chain compliance. These measures collectively safeguard sensitive information and maintain trust with clients operating in high-security environments.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate formal configuration and change management processes aligned to recognised quality and security management best practice, incorporating controls consistent with ISO 9001 and ISO 27001. All service components—including infrastructure, configurations, container images and application releases—are tracked through their lifecycle using version control, immutable artefact repositories and deployment records, ensuring full traceability from build to operational release. Infrastructure is managed as code to enable repeatable deployments, controlled drift management, and an auditable change history. Changes follow structured review, approval and testing processes to ensure updates are reliable, compliant and delivered in a controlled, well‑documented manner.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a proactive vulnerability management process aligned with recognised security good practice and ISO 27001‑aligned controls. We continuously assess threats across operating systems, container images, application dependencies and supporting components, supported by monitoring changes in our cloud providers’ security posture. Automated scanning and dependency analysis run throughout our build and release pipeline, with periodic reviews of live environments. Remediation is prioritised by severity, exploitability and operational impact, with critical issues addressed on an accelerated basis. Patches follow defined maintenance windows, and mitigations may be applied immediately. All remediation activity is tracked, auditable and communicated through agreed support processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We provide protective monitoring for the managed TAK service using platform telemetry, security logging, alerting, and defined operational procedures. Potential compromise is identified by continuously monitoring authentication activity, privileged actions, configuration changes, network behaviour, and system logs. Logs and alerts are correlated to detect anomalies such as unusual logins, abnormal data flows, repeated failures, or unexpected service changes. Automated alerting and escalation thresholds support timely response. When a potential compromise is detected, we perform triage, containment, evidence preservation, and remediation. Incident updates are provided in line with the communications plan, with severity‑based response times and optional 24/7 support.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a defined incident management process for the managed TAK service, aligned with recognised service‑management good practice. Pre‑defined response procedures and runbooks cover common operational and security events, including degradation, component failure, connectivity issues, certificate expiry and suspected compromise. Incidents are triaged and prioritised using severity levels (P1–P4) with response and escalation times set in the SLA. Users raise incidents via the service desk, with escalation paths for critical cases. We provide regular updates to buyer contacts during active incidents, and produce formal incident reports for significant events, including timeline, root cause, corrective actions and recommended improvements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Rowden will support the user to define what they want to trial before providing a 2 week free to use trial. All data generated by the user will be available for export if required.
• Link to free trial: N/A

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3.5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 7 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 15 December 2017
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 24126f36-874e-4a32-957c-7a1954fa23f0
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3442e527-13f4-4ef6-b092-5f114ab88ee4
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@rowdentech.com. Tell them what format you need. It will help if you say what assistive technology you use.