CAPTURE LIMITED

Digital Asset Management Solution (DAMS) - Platform and Services

Capture's digital asset management (DAM) platform help UK governmental organisation to maximise the value of you media - images, video, documents and other types of digital content. Ingest, Manage and Share your assets easily with your communities. Supported by our team experts who offer practical, hands-on services.

Features

• Ingestion: Simple to full approval based content upload
• Access Control: Multiple layered permissions to control user access
• Metadata: Manual and AI tools to tag, manage and enrich
• Website: WCAG compliant, intuitive and engaging user interfaces
• Reporting: Gain insight into any aspect of the system
• Audit: Track users, assets and system data with rollback options
• Integration: Full API with native support for many systems
• Secure: GDRP, ISO and PCI compliant for peace of mind
• Scaleable: AWS based architecture with consumption price models
• Flexible: Modular platform, build the system you need

Benefits

• Save time by accessing content in a single location.
• AWS based, scalable platform that flexes to meet demand
• Ensure legal compliance and manage rights when handling digital content.
• Encourage collaboration amongst your staff for increased efficiency and innovation
• Control access - powerful granular permissions for users and content
• Comprehensive support - from onboarding to ongoing requirements
• Subject matter experts ready to help when you need it
• Clear pricing - options for fixed and PAYG models
• Turn content into assets - from sharing to commercialisation
• Intuitive, modern user interfaces makes handling content a breeze

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.caw@capture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

465182550310671

Contact

Nick Caw
+44 118 338 0960
nick.caw@capture.co.uk

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Content services
        • Enterprise Content Management Applications
        • Content Sharing and Collaboration Applications
      • Capture
        • Capture
      • Document
        • Document
      • Persuasive content management
        • Website Software
        • Digital Asset Management Applications
        • Product Content Management Applications
        • Content Marketing Applications
        • Video Platforms
        • Digital Adoption Platform
      • Media Services
        • Media Services
      • Creative
        • Creative
      • Enterprise portals and digital workspaces
        • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Capture's system is based on Wordpress. It can therefore integrate with most Wordpress plugins.; Capture's system has a published open API and can connect to a wide range of third party solutions, for example CRM, Finance, Collections Management and inhouse solutions.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None, just a browser and an internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Our Standard SLA includes 24x7, realtime self serve support and ticket logging. Response are graded by severity,; ; Real-time telephone including escalated support is available during UK business hours, Monday - Friday by our UK team.; ; Custom SLA packages can include faster responses, dedicated resource and out of hours assistance.; ; Full details can be found in Schedule 1 of our Terms and Conditions, attached to our profile.; ; All customers receive a dedicated account manager.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support via Capture’s service desk to authorised Client personnel will be available 24/7, 365 days of the year. Manned telephone based support will be available from Monday to Friday (excluding UK bank holidays) between the hours of 09:00-17:30 (UK time).; ; Capture have a range of SLA models available (standard, green, orange, and red) with different associated response and resolution times. Response and resolution times are dependent on the priority level of the ticket, which is categorised into Critical/Priority 1, High/Priority 2, Medium/Priority 3, Low/Priority 4.; ; Standard SLA – included in maintenance, support and ongoing licence fee.; ; Heightened SLAs are available and charged as per our published rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Capture provides new users extensive support including training, documentation, online wiki and community support and access to our customer success team for ongoing support.; ; Training is an integral part of our delivery model. Capture believes that excellent, hands-on training is essential – and the way this is delivered can be adapted to client preferences e.g.: face-to-face; remote; one-to-one; one-to-many – always by a Capture expert – are among the options. All training is backed up with documentation, a fully searchable manual, and training videos. We are also bringing in short competence tests on various modules, and certification for those who gain proficiency in working with the Capture platform. Part of our training package is design to help our customer’s client team think how they are going to champion the system across their user base to encourage take-up and to implement change – and make the most of their new technology investment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video walk throughs
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Users are able to extract all assets and related data from the platform at any time during the contract term. ; ; Capture provides full support to assist our clients with off boarding their content at contract end. We have a standardised process and plan jointly with any clients.
• End-of-contract process: Clients typically must give 90 days’ written notice to terminate the contract in line with the contract terms agreed.; ; Capture has a documented offboarding process for all clients.; ; Upon termination, all licences granted under the agreement shall immediately terminate. Capture shall provide the client with reasonable assistance in migrating the Services to a new supplier subject to the client paying Capture’s reasonable fees.; ; Capture willdestroy or otherwise dispose of any of the Client Data in its possession unless Capture receives, no later than thirty days before the effective date of the termination of the agreement, a written request, for the delivery to the Client of the then most recent back-up of the Client Data.; ; Capture shall use reasonable commercial endeavours to provide the back-up and any transition services to the client within 30 days of its receipt of such a written request, provided that the client has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Client shall pay all reasonable expenses incurred by Capture in returning client data.; ; Capture can offer custom Transition Services should this be required which would be quoted for separately.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no functional differences, all services are built to responsive design best practice guidelines. The user experience will dynamically adjust and render to match the device it is being accessed on.
• Service interface: Yes
• Description of service interface: The Capture has two main user interfaces. For most users, our Front End comes with a beautifully designed template utilising WordPress Content Management System (CMS) to control design. The template can be customised to reflect your branding using the WordPress widgets. Bespoke designs are also available at an additional cost, or can be developed by your own developers via the API.; ; System administrators have access to our Back Office - a similarly modern, intuitive UX used for the management and upload of content, users, permissions, workflows, metadata and more.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Regular testing on accessibility is carried out using a mixture of automated and manual testing. Manual testing is carried out on the common codebase by the QA team using the accessibility checklist (https://accessibility.18f.gov/checklist/) as a point of reference alongside Capture’s testing methodology. For clients who have a custom design template, accessibility testing is incorporated into the QA process as part of project deployment. Capture use WAVE (https://wave.webaim.org/extension). The WAVE Chrome and Firefox extensions allows you to evaluate web content for accessibility issues directly within Chrome and Firefox browsers.; ; We also work with Accessibility consultancies to ensure our work is independently assessed.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Capture has a fully documented, open API - typically used to link our platform to our clients other software solutions eg ERP (eg SAP, Intuit), CMS (Collections Management and Content Management Systems), Productivity (eg Microsoft, Adobe, Google, Box, Dropbox) and CRM.; ; The API is constantly evolving through active and continuous development. You can access our API documentation here: https://api.captureweb.net; ; Capture’s Front End is entirely API driven so customers can also develop their own web experiences if they want to go beyond our standard templates. Functionality includes, search, download, sharing, lightboxes, and can extend to complete development of the front-end interface. There are also some limited administrative actions such as managing finance, royalties, keywording, users permissions etc. There are a number of administrative API functions that allow CRUD operations.; ; We place no restrictions on how our clients use our API - we can either lead on any development or act in a supporting role.; ; We do operate a fair use policy for our API, with a maximum monthly call limit as set out in our fair use policy.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: As part of our standard deployment we help clients configure both the Front End (Main website) and Back Office (Admin area). This includes training allowing our clients to undertake customisation themselves once the site is live. More complex changes are undertaken by Capture.; ; Examples of user led customisation include:; ; Front End design – customise the look and feel of the Front-End website using WordPress widgets to change images/text/logos, add custom pages (i.e. help pages, about us, privacy policy page etc), and customise terminology (i.e. do you use the term groups, galleries, collections, themes etc).; Metadata fields – clients can add/edit custom metadata fields. These fields can be made searchable, or just for reference. You can select which fields are displayed on the Front End users and set up custom mapping for incoming metadata into the corresponding fields.; Capturing data – you can customise what data is captured eg on registration, whether you use drop downs, open text fields, mandatory fields etc. This applies to other forms of data capture, including on download. Or if a user is licensing an asset, customise what licensing options are available, and then what data is collected to determine the price.

Scaling

• Independence of resources: Capture's architecture is based on Amazon Web Services, allowing us to isolate resources to individual client instances. Our platform scalability means that it respond to load, These, in combination with other capabilities ensure user experience is not impacted by others using our service. ; ; In addition to headroom built into our own architecture, we operate a hybrid cloud model with certain services utilising public cloud service. Customer therefore benefit from elastic, scalable compute.; ; Capture utilise both pooled storage and a virtualised hosting environment which both partitions individual client instances and allows for scaling as needed on a per customer basis

Analytics

• Service usage metrics: Yes
• Metrics types: Capture’s main availability metric is the uptime of the service. Capture guarantees availability of the platform to 99.5% over the period of a year, excluding Planned Maintenance Periods. Capture measures the availability of the Services 24/7, 365 days per year and shall monitor it in accordance with an availability management monitoring system.; ; Our built in dashboards and reports can provide insights into numerous datapoints eg User interactions, content upload/publish/popularity,
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Capture has a range options to export including direct download, API and (S)FTP transfer. We recommend and support clients typically with:; - Bulk download in ZIP or TAR format of the assets themselves; - CSV download of asset metadata; - SQL download of the complete asset database (for migration); ; The Capture platform provides a range of options for data export; ; We provide a few options:; - Bulk download in ZIP or TAR format of the assets themselves; - CSV download of asset metadata; - SQL download of the complete asset database (for migration)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL
  • ZIP
  • XML
  • PDF
  • Original file format eg JPEG, MOV etc
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Embedded data eg IPTC
  • API
  • Any open standard eg JPEG, MOV, Office, Adobe, txt

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: We can put in place dedicated fibre or white listed/named IP address access.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Capture’s main availability metric is the uptime of the service. Capture guarantees availability of the platform to 99.5% over the period of a year, excluding Planned Maintenance Periods. ; ; Capture measures the availability of the Services 24/7, 365 days per year and shall monitor it in accordance with an availability management monitoring system. Refunds are in the form of service credits, up to 100% of the service in a month based on a breach of the 99.5% availability, across multiple instances.
• Approach to resilience: This information is available on request.
• Outage reporting: Capture provides email based alerts for any outage to a pre-determined email address for each client. ; ; Information is also available within our client support portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Single Sign On - supporting all main protocols eg SAML.; IP based access - White/Black listing and specific IP address access configuration
• Access restrictions in management interfaces and support channels: Capture's Identity and Access Management model is based on an number of principles which include:; ; 1. User role based access controls to restrict access to specific parts of the application, assets and files. This extends to control over actions eg Add/Delete, Download options eg size, watermarking.; ; 2. Single Sign On support to align with customer's own policies if required.; ; Support platform (ZenDesk) utilises SSO and MFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Single Sign On; IP address specific

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI - DSS; Cyber Essentials PLUS
• Information security policies and processes: Capture’s business activities and processes meet the requirements to the ISO/IEC 27001:2022, PCI-DSS and Cyber Essentials standards, for which we are certified.; ; This includes an Information Security Management System framework in place. Adherence is contractual for all staff, contractors and third-parties and is managed via regular staff awareness training, risk assessment and continual improvement. Preventive and/or corrective actions are captured and tracked to successful resolution. The CEO is responsible for ensuring compliance with regulatory requirements and leads across company, dedicated ISMS board with support from an external data protection consultancy.; ; That board meets every two weeks to a fixed agenda that drives the day to day activity and change programme. As part of our governance model, this board meets quarterly to review and plan.; ; All team members participate in regular online and in person security training, with dedicated roles for information security management.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management process is based on common DevOps patterns and is inline with the ISO 27001:2022.; ; This allows us to react quickly to changes while maintaining an audit trail of those changes and where risk dictates including stakeholder approvals.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management is integrated into our ISO 27001 system. This includes documented patch management, AV and other vulnerability based processed and procedures.; ; We maintain active membership in multiple vulnerability mailing lists, supplier and OSWASP information for all software packages that we use. ; When a vulnerability is found, we review our system, code and infrastructure to check to see if it could affect our system. Our security team assess the risk and deploy patches to our services based on the severity of the risk.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use a number of automated detection tools and services to identify potential compromises (eg SentinelOne) of the system monitoring for potential attack vectors and notifying the technical team of any potential issues. Any such notification will be reviewed by our technical team. We aim to respond and secure any incidents within one working day.; ; All service monitoring forms part of our data protection system.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Incident management is incorporated within our 27001 system.; ; We have a range of procedures for incident management raised by automated monitoring systems, 3rd party tools or manual reporting. Support will first attempt to re-create the problem, and allocate a severity based on our SLA. Security issues are reviewed by members of our technical team, with an action plan produced based on severity and risk. An assessment of the log files will be performed and reviewed internally to look for any potential breach. The results of this will be escalated to director level, and the required stakeholders notified of our assessment.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: To follow

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: NQA Certification Ltd
• ISO/IEC 27001 accreditation date: Wednesday 9 July 2025
• What the ISO/IEC 27001 doesn’t cover: Our certification covers all the company's operations.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Self Assessment
• PCI DSS accreditation date: Tuesday 30 June 2026
• What the PCI DSS doesn’t cover: Our PCI certification covers our eCommerce platform, to PCI-DSS v4.0. We are classified as a merchant, covered by SAQ-A. We do not retain or process credit card details. We support a range of gateways including Stripe and Worldpay.
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.caw@capture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.