OGEL IT LTD

Microsoft 365 Migration - Quest OnDemand

Quest On Demand is a secure, Azure-hosted SaaS management platform to help IT teams, partners and MSPs move faster, tighten security and stay in control of hybrid Office 365 environments. Migrate, manage, report, secure and recover all hybrid AD and Microsoft 365 workloads across all tenants from a single dashboard.

Features

• Migration
• Audit
• Recovery
• License Management
• Group Management
• Teams Management

Benefits

• Simplified Migrations & Consolidations
• Enhanced Security & Compliance
• Cost & License Optimization
• Centralized Control & Visibility
• Improved Management & Productivity

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

467511349740497

Contact

Sam Newman
01438 300335
gcloud@ogelit.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: https://support.quest.com/technical-documents/on-demand-migration/current/release-notes

User support

• Email or online ticketing support: Yes
• Support response times: M-F, 8am - 6pm, excl. UK public holidays, P1 - 1 hour, P2 - 2 hours, P3 - 4 hours, P4 - 1 day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Please see the link and choose based on Support types of Standard Support, 24x7 Support and Premier Support. Support Services - https://support.quest.com/essentials/support-offerings#tab1
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation - https://support.quest.com/technical-documents
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported via CSV and PDF files as well as forwarded to a SIEM
• End-of-contract process: For the On Demand suite of products, there is an engineering process called PPII for which each module needs to detail what data they are gathering/processing/storing/logging with a focus on personal data. The customer is notified of this upon their subscription termination. As per GDPR guidelines, we notify customers prior to 90 days then proceed to delete all customer data after 90 days of the subscription ending if no action is taken on the customers end. We maintain an audit of these actions.We store the data for 30 days in case of deletion by mistake. Secure removal and destruction of information based on sensitivity of data and type of mediums (paper, tapes, disks, etc.) stored or presented on. We do not provide a certificate but an email notification can be requested through Quest Support.The ultimate deletion of the data on the physical medium is handled by the Cloud Provider (MS Azure) and is compliant to ISO 27001, SOC 2 practices.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: "The Quest On Demand interface is designed as a unified, cloud hosted SaaS dashboard that centralizes migration, auditing, security, and recovery for Active Directory and Entra ID environments. Its layout emphasizes simplicity, visibility, and multi tenant control.; Tiles for each On Demand module (Migration, Audit / Security, and Recovery); Quick access to module specific actions such as starting migrations, running audits, or viewing alerts"
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/a
• API: No
• Customisation available: Yes
• Description of customisation: "It can be customized a few different ways:; They can license certain modules so they only have access to what they need.; They can setup role based access control and authentication that fits to their organization.; They can customize what they are assessing and alerting on.; They can choose how to handle logging if the customer leverages a SIEM "

Scaling

• Independence of resources: For the On Demand SaaS solutions, capacity processes have been established. The On Demand solution takes advantage of the dynamic resource capacity allocation of Microsoft Azure. We have had capacity for all loads so far and add capacity when required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Quest

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported via CSV and PDF files as well as forwarded to a SIEM
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We strive for 99.5% uptime
• Approach to resilience: Quest has a comprehensive Business Continuity Plan with specific Disaster Recovery Plans for On Demand. These plans incorporate procedures to migrate the On Demand solution from Primary data centers to secondary data centers within the same Azure Region. Committed RTO:48h, RPO:24h
• Outage reporting: Quest reports service outages through a transparent public status portal available at https://status.quest-on-demand.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Entra ID
• Access restrictions in management interfaces and support channels: Multi Factor Authentication combined with Quest Enterprise Identity Single Sign-on must be utilized.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: User authentication with Microsoft Entra ID

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NIST 800-53.
• Information security policies and processes: Assessments, Forensics, Risk Management, Supplier 3rd Party Risk Assessments, Compliance, DLP, Policies, Privacy, Security Awareness Training, Audit & Regulatory and Compliance. https://www.quest.com/docs/information-security-policy-legal-131273.pdf
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Quest following an ITIL aligned change management and release process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Monthly vulnerability scans are performed on the On Demand solutions and internally. During the yearly Third-Party penetration testing scans are also performed by our external auditor, Schellman Compliance LLC. A summary report of the yearly Third-party penetration testing exercise is available to customers.; ; The assessment includes; Penetration testing; Static code analysis to identify security flaws; Software is scanned for vulnerabilities using industry standard SAST and DAST tools.; Quest will remedy vulnerabilities identified during scans and penetration tests in a commercially reasonable manner and time frame. Vulnerability remediation timelines are as follows: (Critical 10d, High 30d, Medium 60d, and Low 120d).
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Alerts are monitored and reviewed by our 24x7 SOC team. Notifications and alerts are available to customers through the support portal. Additionally, in the event of a critical vulnerability in one of our products or services, a Critical Product Notification will be sent to all customers currently under a maintenance contract describing the nature of the vulnerability and the steps to remediate or mitigate the vulnerability. https://support.oneidentity.com/alerts-notifications-product-select
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Quest's Security team maintains an Incident Management program which includes a confidential internal breach response policy together with a network of incident responses managed by product teams and operations organizations throughout Quest.; Security Incident Response: https://www.quest.com/docs/information-security-policy-legal-131273.pdf; Data Breach Response Policy: https://www.quest.com/docs/oi-data-breach-response-policy-legal-132986.pdf
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: https://www.quest.com/trials/
• Link to free trial: https://www.quest.com/trials/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Tuesday 23 April 2024
• What the ISO/IEC 27001 doesn’t cover: The services being resold are covered by their own ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 15f64ae8-0b55-404e-85e1-30205266c64d
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.