KHIPU NETWORKS LIMITED

Siklu SmartHaul: Point to Multipoint Wireless Networks Management

SIKLU SmartHaul™ is an open, scalable network management platform specially designed to provide end-to-end management of Siklu Point to Point and Point to Multi-point products.
The intuitive web-based UI, provides a fast and simple approach to the management and control of the entire access network from a single unified dashboard.

Features

• Either Tree or Map views of the Siklu network Nodes
• Powerful dashboards for network status, spectrum, status, inventory
• Fully-configurable alarm thresholds and notifications
• Configuration device by device or in bulk
• Administration of user accounts, domain management, and security
• Managed software upgrades
• Management from any device and location
• Performance monitoring, per site or single node

Benefits

• Reliable Wireless Inter Sites Connectivity
• Low Cost Bandwidth compared to traditional connectivity methods
• Security with Encrypted Traffic between Siklu Nodes
• Scalable Networks

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

470797929264609

Contact

Sales Team
0345 272 0900
sales@khipu-networks.com

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery

  Network management

  • Network performance management (NPM)
  • Network operations management (NOM)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HPE Aruba Central Wireless Management .
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Service is dependent on the hardware components in form of Siklu Nodes.; Frequency registration with Ofcom.
• System requirements:
  • Licenses
  • Siklu Hardware, P2P or MultiHaul Nodes
  • Frequency Registration with Ofcom

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: KHIPU offers support packages with SLAs for 24x7x365 or business hours (08:00–18:00). Response times depend on incident priority, agreed with customer:; ; P1 – Urgent: Critical outages or major incidents requiring immediate attention - response within 1 hour.; P2 – High: Significant issues affecting important functionality but do not completely halt operations - response within 2 hours.; P3 – Medium: Moderate impact, such as warnings or non-critical alerts - response within 4 hours.; P4 – Low: Minor issues, or informational requests that have little to no operational impact - response within 4 hours.; ; Cases are logged and automatically confirmed by email.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: KHIPU is committed to delivering exceptional technical and after-sales support throughout and beyond project implementation. We provide maintenance and support for all supplied solutions, ensuring equipment is serviced to the agreed level of cover. Our support services include:; ; • Maintain Services: Break-fix support with 1st, 2nd and 3rd line troubleshooting for all KHIPU delivered solutions. KHIPU holds top-level certifications and works directly with manufacturers as required.; • Monitor Services: Proactive monitoring, alerting and analysis.; • Fully Managed Service: Complete responsibility for device management.; • Co-Managed Service: Shared responsibility for device management.; • SOC Service: Comprehensive detection and response to protect critical infrastructure from cyber threats.; ; All services are available 24x7x365 or during business hours (08:00–18:00) and include support via telephone, email, secure portal and remote access.; ; Every customer is assigned a Technical Account Manager to ensure SLAs are met and support requirements are fulfilled. Customer references are available on request to demonstrate our proven track record.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting Started Guide; ; The KHIPU Getting Started Guide document is issued to all new customers and provides essential information for accessing technical and after-sales support. It begins with an overview of KHIPU’s ethos and commitment to delivering exceptional service during and after project implementation. The guide explains the onboarding process, including account setup, portal access, and escalation procedures. ; ; Initial Setup & TAC Activation; ; After a support service is purchased, customers are contacted to arrange an onboarding call.; ; The Case Management Team provides a personalised walkthrough of:; ; KHIPU TAC procedures; Call logging process; Access to the KHIPU TAC Portal and File Share Portal; ; Key Steps in Onboarding; ; Account Creation: Customer details and authorised callers are registered on KHIPU systems.; Platform Access: Credentials for TAC portal and secure file sharing are provided.; Escalation & Complaint Procedures explained.; Maintenance and SLA details reviewed with the customer to ensure all details are correct.; ; NOC & Managed Services Onboarding; For customers using NOC Monitor, Monitor Plus, or Managed Services:; ; Asset registration, dashboard setup, and mobile app access (for enhanced tiers).; Health checks and dependency mapping are completed.; Quarterly reports and proactive monitoring are enabled and scheduled.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: KHIPU End-of-Contract Data Handover Checklist.; When a contract ends, KHIPU ensures a secure and compliant process for returning customer data if requested:; 1. Data Identification; Confirm all customer-owned data, including logs, reports, configurations, and backups, across systems covered by the agreement.; 2. Data Extraction; Prepare data in the agreed format (e.g., encrypted files, CSV, PDF) and verify completeness and integrity before transfer.; 3. Secure Transfer; Use encrypted channels such as secure portals or physical media. Apply encryption for data at rest and in transit, and confirm authorised recipient access with multi-factor authentication.; 4. Customer Confirmation; Obtain written confirmation that the data has been received and validated for integrity and usability.; 5. Data Destruction; Remove all residual copies from KHIPU systems and confirm deletion within the agreed timeframe.; 6. Compliance; Ensure all steps comply with GDPR and Data Protection Laws. The process is documented for audit purposes.; ; This structured approach guarantees security, transparency, and legal compliance during the data handover process.
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service, all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.; ; Included in the Price; ; Data extraction and secure transfer in standard agreed formats.; Customer confirmation and validation process.; Secure deletion of residual data.; Compliance with GDPR and legal requirements.; ; Additional Costs; ; Bespoke data formats or media (e.g., physical drives, custom encryption).; Accelerated timelines for data handover or destruction.; Extended storage beyond the agreed retention period.; Consultancy or technical support for data migration to third-party systems.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided directly to designated contacts.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: REST full Northbound API toward higher level manages and Operations Support Systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Various policies and configuration options, settings, notifications, authentication requirements.

Scaling

• Independence of resources: Siklu, through an automated process, is constantly evaluating and monitoring the load placed upon the application. Each customer’s instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.

Analytics

• Service usage metrics: Yes
• Metrics types: Siklu SmartHaul provides a comprehensive suite of performance, health, and configuration metrics for millimeter wave (mmWave) PtP and PtMP networks, aimed at maximizing uptime and network performance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Siklu

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customer data is kept on the system and exported in different ways for different data elements, Syslog, API or PDF reports.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Syslog
  • SNMP
• Data import formats: Other
• Other data import formats: Import from the Siklu Network Design Tool

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows
• Approach to resilience: This information is available upon request.
• Outage reporting: The service reports any outages via email alerts and telephone calls.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Standard users do not authenticate to us this service, only Administrators.
• Access restrictions in management interfaces and support channels: Role Based Access Management.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management) and ISO45001 (Occupational health and safety). Any potential breach or risk of security or process is highlighted to senior management including the board of directors immediately.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service configuration changes follow an ITIL-based Change Control Process. Requests must be logged via the KHIPU Supportdesk and submitted by authorised personnel only. Each change is assessed for technical suitability, security risks, and service impact. Findings are clearly communicated to the customer, who makes the final decision to proceed, including consideration of any commercial implications. This process ensures a full audit trail and that all aspects of the change are reviewed before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: KHIPU uses continuous scanning tools like Tenable Nessus and Qualys to identify vulnerabilities across servers, applications, and networks. Findings are assessed using CVSSv3 and prioritised from Low to Critical. Asset and service owners remediate issues, with critical/high vulnerabilities patched within 14 days of discovery. The process includes identification, classification, remediation, and verification, with reports provided within five business days post-remediation. Threat intelligence is sourced from vendor advisories, industry platforms, and external feeds, ensuring timely updates and compliance with ISO27001 and Cyber Essentials Plus. This proactive, risk-based approach enables rapid response and strong security across all services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: KHIPU provides 24x7x365 protective monitoring via its Security and Network Operations Centre using Cyber Managed Detection and Response (CMDR). Servers, firewalls, and critical assets are continuously monitored for abnormal behaviour, trend anomalies, and suspicious logs. Potential compromises trigger real-time alerts, followed by immediate triage, severity validation, and escalation to technical teams. Customers are informed through agreed channels. Response times meet strict SLAs: critical within one hour, high within two, and medium/low within four. This proactive approach, combining automated monitoring, early indicators, and structured escalation, ensures rapid detection and resolution while maintaining compliance and service integrity.
• Incident management type: Supplier-defined controls
• Incident management approach: KHIPU’s approach to incident management is ITIL-aligned and prioritises rapid resolution. ; ; Customers log incidents via telephone, email or support portal with required details. Cases are categorised by priority in agreement with the customer:; P1 – Urgent: Critical outages or major incidents requiring immediate attention ; P2 – High: Significant issues affecting functionality, not completely halting operations.; P3 – Medium: Moderate impact, e.g. warnings or non-critical alerts.; P4 – Low: Minor issues, or informational requests with negligible operational impact.; ; Service-affecting incidents are escalated to 2nd/3rd line teams and account/technical managers. Escalation procedures and SLAs are provided during onboarding, ensuring transparency and accountability.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Tuesday 6 May 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable, all business areas and operational offices are in scope of the certificate.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 6 May 2025
• What the ISO 9001 doesn’t cover: Not applicable, all business areas and operational offices are in scope of the certificate.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: De598042-4dcc-442e-abff-8c64f3d32edb
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Fa457bce-7b40-4650-a92d-0f1919abfd7a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.