ZOOCHA LIMITED

UX Design

Our User Experience Design focuses on designing digital services around real user needs. Zoocha delivers user experience design through research, service design, prototyping and validation, creating accessible, usable and effective user experience solutions that align organisational goals with user expectations and public-sector service design standards.needs and behaviour.

Features

• User experience design for digital services and platforms
• User experience research and discovery activities
• User experience design workshops and co-creation
• User experience journey mapping and service design
• User experience wireframing and interaction design
• User experience prototyping and design validation
• WCAG aligned accessibility-focused user experience optimisation
• User experience design aligned to GOV.UK Service Standard
• User experience testing with representative users
• Handover from user experience design into development

Benefits

• User experience designed around genuine user needs
• Reduced delivery risk through early user experience validation
• Improved usability, accessibility, and inclusion
• Clear design rationale supporting governance and assurance
• Better alignment between users, stakeholders, and services
• Reusable user experience patterns improving consistency
• Faster delivery through validated user experience design
• Reduced rework through evidence-led design decisions
• Increased confidence in digital service outcomes
• Trusted user experience design expertise for complex services

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@zoocha.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

471585466998409

Contact

William Huggins
441992256700
info@zoocha.com

About the service

• Service categories:

  Cloud Support Services

  Cloud Migration Planning

  • Capability analysis

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes
• Support response times: 15 minutes for critical support (24/7/365); ; Our standard support hours are 9am to 5.30pm Monday to Friday, exluding bank holidays. Zoocha also offers extended support hours from 7am to 9pm Monday to Friday, exluding bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Support levels: Zoocha provide a multi tier support service which is contracted as 'support days per month' @ £700 per day and utilisation against contracted support time is reported monthly. Contracted support time can be increased or decreased (to a minimum of 1 day per month) at any time during the contract, by providing 30 days notice.; ; Our standard support hours are 9am to 5.30pm Monday to Friday, exluding bank holidays. Zoocha also offers extended support hours from 7am to 9pm Monday to Friday, exluding bank holidays.; ; Critical support can be provided on a 24/7/365 basis at an additional cost of £250 per month.; ; Service level agreements (SLA's) cover uptime, incident response and incident resolution.; ; Each client will have a named Client Services Manager, who will be their main point of contact and will be responsible for the monthly service reviews.; ; Note: Overages (support time used above the contracted amount) is charged at £150 per hour.
• AI chatbot: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Trainee business architect	£250.00
Associate business architect	£600.00
Business architect	£750.00
Lead business architect	£850.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£750.00
Senior data architect	£850.00
Chief data architect	£1,200.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£750.00
Senior enterprise architect	£850.00
Lead enterprise architect	£850.00
Principal enterprise architect	£850.00

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£600.00
Network architect	£750.00
Lead network architect	£850.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£750.00
Lead security architect	£850.00
Principal security architect	£850.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£600.00
Solution architect	£750.00
Senior solution architect	£850.00
Lead solution architect	£850.00
Principal solution architect	£850.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£600.00
Technical architect	£750.00
Senior technical architect	£850.00
Lead technical architect	£850.00
Principal technical architect	£850.00

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£1,200.00

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,200.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£1,200.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£850.00
Principal cyber security audit and assurance	£850.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£600.00
Lead cyber security governance and risk manager	£850.00
Principal cyber security governance and risk manager	£850.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£600.00
Lead cyber security monitoring	£850.00
Principal cyber security monitoring	£850.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£600.00
Lead cyber security incident response	£850.00
Principal cyber security incident response	£850.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£600.00
Lead cyber security vulnerability management	£850.00
Principal cyber security vulnerability management	£850.00

Cyber security digital forensics

Role level	UK Rate	Offshore Rate
Associate cyber security digital forensics	£600.00
Lead cyber security digital forensics	£850.00
Principal cyber security digital forensics	£850.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£600.00
Lead cyber security penetration testing	£850.00
Principal cyber security testing	£850.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£600.00
Lead cyber security secure systems architecture and design	£850.00
Principal cyber security secure systems architecture and design	£850.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Trainee analytics engineer	£250.00
Analytics engineer	£750.00
Senior analytics engineer	£800.00
Lead analytics engineer	£850.00
Head of analytics engineering	£900.00

Data analyst

Role level	UK Rate	Offshore Rate
Associate analyst	£600.00
Data analyst	£750.00
Senior data analyst	£800.00
Principal data analyst	£850.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£650.00
Senior data engineer	£750.00
Lead data engineer	£850.00
Head of data engineering	£1,200.00

Data ethicist

Role level	UK Rate	Offshore Rate
Data ethics lead	£850.00
Head of data ethics	£1,200.00

Data governance manager

Role level	UK Rate	Offshore Rate
Data governance manager	£750.00
Lead data governance manager	£850.00
Head of data governance	£1,200.00

Data scientist

Role level	UK Rate	Offshore Rate
Trainee data scientist	£250.00
Associate data scientist	£500.00
Data scientist	£750.00
Principal data scientist	£850.00
Lead data scientist	£850.00
Head of data science	£1,200.00

Machine learning engineer

Role level	UK Rate	Offshore Rate
Senior machine learning engineer	£800.00
Lead machine learning engineer	£850.00

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£600.00
Performance analyst	£750.00
Senior performance analyst	£800.00
Lead performance analyst	£850.00
Head of performance analysis	£900.00

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Associate application operations engineer	£600.00
Application operations engineer	£700.00
Senior application operations engineer	£700.00
Lead application operations engineer	£850.00
Principal application operations engineer	£850.00

Business relationship manager

Role level	UK Rate	Offshore Rate
Business relationship manager	£750.00
Senior business relationship manager	£750.00
Lead business relationship manager	£750.00

Change and release manager

Role level	UK Rate	Offshore Rate
Configuration analyst	£600.00
Change and release analyst	£750.00
Change and release manager	£850.00

Command and control centre manager

Role level	UK Rate	Offshore Rate
Operations analyst	£500.00
Senior operations analyst	£750.00
Operational control manager	£850.00
Head of command and control	£1,200.00

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£600.00
End user computing engineer	£700.00
Senior end user computing engineer	£700.00
Lead end user computing engineer	£850.00
Principal end user computing engineer	£850.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£600.00
IT service manager	£850.00
Senior IT service manager	£750.00
Head of IT service management	£750.00

Incident manager

Role level	UK Rate	Offshore Rate
Incident manager	£750.00
Major incident manager	£850.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£600.00
Infrastructure engineer	£750.00
Senior infrastructure engineer	£850.00
Lead infrastructure engineer	£850.00
Principal infrastructure engineer	£850.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£600.00
Infrastructure operations engineer	£750.00
Senior infrastructure operations engineer	£850.00
Lead infrastructure operations engineer	£850.00
Principal infrastructure operations engineer	£850.00

Problem manager

Role level	UK Rate	Offshore Rate
Problem analyst	£600.00
Problem manager	£750.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£750.00
Senior service desk analyst	£750.00
Service desk manager	£750.00
Head of service desk	£750.00

Service transition manager

Role level	UK Rate	Offshore Rate
Service acceptance analyst	£600.00
Service readiness analyst	£750.00
Service transition manager	£750.00
Lead service transition manager	£750.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£250.00
Junior business analyst	£600.00
Business analyst	£750.00
Senior business analyst	£850.00
Lead business analyst	£850.00
Head of business analysis	£900.00

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£700.00
Delivery manager	£800.00
Senior delivery manager	£800.00
Head of (Agile) delivery management	£900.00

Digital portfolio manager

Role level	UK Rate	Offshore Rate
Digital portfolio analyst	£700.00
Digital portfolio manager	£800.00
Senior digital portfolio manager	£800.00
Head of portfolio	£900.00

Product manager

Role level	UK Rate	Offshore Rate
Associate product manager	£700.00
Product manager	£800.00
Senior product manager	£800.00
Lead product manager	£800.00
Head of product	£800.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£800.00

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£800.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£600.00	£600.00
QAT analyst	£700.00	£700.00
Senior QAT analyst	£700.00	£700.00
Lead QAT analyst	£700.00	£700.00

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£600.00	£600.00
Test engineer	£700.00	£700.00
Senior test engineer	£700.00	£700.00
Lead test engineer	£700.00	£700.00

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£700.00	£700.00
Head of test	£850.00	£850.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
Apprentice DevOps engineer	£250.00
Junior DevOps engineer	£700.00	£700.00
DevOps engineer	£750.00	£750.00
Senior DevOps engineer	£850.00	£850.00
Senior DevOps engineer - management	£850.00	£850.00
Lead DevOps engineer	£850.00	£850.00
Lead DevOps engineer - management	£850.00	£850.00
Principal DevOps engineer	£850.00	£850.00
Principal DevOps engineer - management	£850.00

Frontend developer

Role level	UK Rate	Offshore Rate
Apprentice frontend developer	£250.00	£250.00
Junior frontend developer	£600.00	£600.00
Frontend developer	£750.00	£750.00
Senior frontend developer	£850.00	£850.00
Lead frontend developer	£850.00	£850.00
Head of frontend development	£900.00	£900.00

Software developer

Role level	UK Rate	Offshore Rate
Apprentice developer	£250.00	£250.00
Junior developer	£600.00	£600.00
Developer	£750.00	£750.00
Senior developer	£850.00	£850.00
Senior developer - management	£850.00	£850.00
Lead developer	£850.00	£850.00
Lead developer - management	£850.00	£850.00
Principal developer	£850.00	£850.00
Principal developer - management	£850.00	£850.00

User-centred design roles

Accessibility specialist

Role level	UK Rate	Offshore Rate
Junior accessibility specialist	£600.00
Accessibility specialist	£750.00
Senior accessibility specialist	£850.00
Head of accessibility	£900.00

Content designer

Role level	UK Rate	Offshore Rate
Associate content designer	£250.00
Junior content designer	£600.00
Content designer	£750.00
Senior content designer	£750.00
Lead content designer	£750.00
Head of content design	£850.00

Content strategist

Role level	UK Rate	Offshore Rate
Content strategist	£900.00	£900.00

Graphic designer

Role level	UK Rate	Offshore Rate
Associate graphic designer	£250.00	£250.00
Junior graphic designer	£600.00	£600.00
Graphic designer	£750.00	£750.00
Senior graphic designer	£750.00	£750.00
Lead graphic designer	£750.00	£750.00
Head of graphic design	£850.00	£850.00

Interaction designer

Role level	UK Rate	Offshore Rate
Associate interaction designer	£250.00
Junior interaction designer	£600.00
Interaction designer	£750.00
Senior interaction designer	£800.00
Lead interaction designer	£800.00
Head of interaction design	£800.00

Service designer

Role level	UK Rate	Offshore Rate
Associate service designer	£250.00
Junior service designer	£600.00
Service designer	£750.00
Senior service designer	£850.00
Lead service designer	£850.00
Head of service design	£850.00	£850.00

Technical writer

Role level	UK Rate	Offshore Rate
Technical writer	£750.00
Lead technical writer	£750.00

User researcher

Role level	UK Rate	Offshore Rate
Associate user researcher	£250.00
Junior user researcher	£600.00
User researcher	£750.00
Senior user researcher	£850.00
Lead user researcher	£850.00
Head of user research	£850.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Amtivo
• ISO/IEC 27001 accreditation date: Tuesday 16 December 2025
• What the ISO/IEC 27001 doesn’t cover: All Zoocha services are included in the scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Amtivo
• ISO 9001 accreditation date: Tuesday 16 December 2025
• What the ISO 9001 doesn’t cover: All Zoocha services are included in the scope of the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 780d374e-0522-423b-9e40-407c0f2922b6
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: E929f140-4295-4708-b019-8f74133e265a
• Other security certifications: No

Social value

• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@zoocha.com. Tell them what format you need. It will help if you say what assistive technology you use.