FUJITSU SERVICES LIMITED

High Assurance SD WAN

Fujitsu's High Assurance SD-WAN solution delivers a Software Defined Networking capability for customers, as an “overlay” service using customer supplied connectivity. The solution is deployed in the UK using a certified service for OFFICIAL "with Caveats” supported by specialist Security Cleared UK staff, using FSC assured locations.

Features

• Recommended Cisco software provided, for deployment once approved by customer
• Providing access to Distributed Security Enforcement framework
• A SASE solution through integration with third-party Security Service Edge
• Supported with 24 hour 365 network operations centre teams
• Separate and dedicated components for management and orchestration
• Integration with third-party SIEM enhancing monitoring and visibility
• Supports MPLS, Internet, 5G or satellite connectivity
• Choice of Cisco Edge devices and Fujitsu recommended uCPE
• Deployed and operating in the UK for Public Sector
• Supported using ITIL based procedures and comprehensive service catalogue

Benefits

• Proven deployments and use cases for Public Sector
• Enables customer to drive savings through connectivity choice
• Customer choice regarding service management inhouse or Fujitsu
• Customer choice re edge hardware Vendor or uCPE
• Evergreening of Cisco SD-WAN software, always current
• Supporting 99.99% availability targets
• Analytics to enable customer to identify opportunities and issues
• Cloud onramp options for applications and services
• Certified UK Hosting infrastructure
• Backed with extensive service catalogue to support customers

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

474046016988576

Contact

Sam Skinner
07867827225
government.frameworks@fujitsu.com

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Software-defined networking (SDN)
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The platform offers SASE capabilities and boundary protection services from the cloud. The system functionality offered using SASE will be conditional upon customer information assurance requirements. Whilst a shared platform for Public Sector, each customer is configured and separately assured.
• Cloud deployment model: Private cloud
• Service constraints: As an SDN service the platform is subject to vendor software updates, Fujitsu only deploy recommended software. Updates are tested in Fujitsu pre-pod environments prior to uploading to customer infrastructure. The service is subject to an annual ITHC which will be notified to the customer in advance.
• System requirements:
  • Anti-Virus deployed on any virtual machine hosting SD-WAN license
  • Current specified software and license as advised
  • Use of approperate browser as advised by Fujitsu

User support

• Email or online ticketing support: Yes
• Support response times: Within 30 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Service Incident resolution 09:00-17:00 Mon-Fri GMT/BST excluding any public holidays with uplifts to 24x7 365 support cover see catalogue. Note platforms monitored 24x7 365 days. Faults may be reported 24x7 365 days. All faults and enquiries are supported by trained SDN specialists who can assist customer with technical or functional issues. An optional Service Delivery Manager is provided to support customer contract
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User training is provided as an optional service. A statement of work is created prior to signature of the Call Off form which confirms for new or current G Cloud customers the operational requirements of the service. This will include confirmation of Information Assurance requirements (OFFICIAL plus any applicable caveats) to be supported. Creating a statement of work is not a chargeable activity and reflects Fujitsu’s commitment to establish suitability of the G Cloud SD-WAN service for the customer prior to contract award. The statement of work will also inform the creation by Fujitsu of the High-Level Design Document which shall follow upon award of call of contract for approval and prior to deployment of solution. Upon agreement of the statement of work, and award of any Call Off contract a detailed implementation plan and agreed milestone dates will be provided confirming timescales and deployment dependencies.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Where Fujitsu is managing and operating the configuration of the SD-WAN edge, the configuration data will be made available for a period of 30 days upon expiry of the agreement. This will be in a format to be agreed or specified in the transition plan. Thereafter the customer data will be deleted. The export of customer data will be subject to additional professional charges, using the SFIA rate card.
• End-of-contract process: Upon expiry and within 10 days any Fujitsu edge hardware will need to be returned by the customer to Fujitsu. Or Fujitsu can arrange for recovery of edge hardware using the SFIA rate card. Where Fujitsu is managing and operating the configuration of the SD-WAN edge as agreed with the customer, the configuration data will be made available for a period of 30 days upon expiry of the agreement in a format to be agreed or specified in the transition plan. Thereafter the data will be deleted. The export of customer data will be subject to additional professional charges, using the SFIA rate card.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Service Interface provided via Portal. Access requires authentication via IDAM and available to authorised users only. Access to service requires compliance with published Information Assurance and NCSC Cloud Security standards.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: EN 301 549: In addition to WCAG, Fujitsu's solutions are guided by the European standard EN 301 549, aiming to provide fully accessible products and services to people with disabilities.
• API: No
• Customisation available: Yes
• Description of customisation: Full functionality of the SD-WAN platform is made available, in accordance with the service description and charges, to the customer. Certain software functionality may be prevented to comply with customer Information Assurance requirements operating within an Official Sensitive environment. Details of customise capability is documented in the HLD and statement of work process.

Scaling

• Independence of resources: Each customer is allocated and guaranteed resources to support deployed applications and users. In the event of catastrophic failure of shared platform infrastructure the customer service will continue for up to 8 hours and only minor loss of functionality will be apparent.

Analytics

• Service usage metrics: Yes
• Metrics types: Fujitsu SD-WAN analytics is delivered using applications and infrastructure deployed in the assured datacenters in the UK. The service metrics provide the customer with granular network insights, predictivity, and automation. SD-WAN analytics aggregates a large volume of telemetry data and correlates application performance with underlying networks for operational insights, in a highly visualised and simplified manner. SD-WAN analytics enhances network visibility, establishes historical benchmarks, and expedites root-cause isolation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco Catalyst SD-WAN, Adtrian and DELL uCPE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Customer may request backup data of edge configurations in a format to be agreed, via a secure transport method. The export of edge data and configuration will be subject to the SFIA rate card.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: During each Measurement Period, the Availability of the SD-WAN core (Catalyst Manager) will be 99.99% or greater. Excluding edge and customer provided connectivity. Fujitsu provides easy to understand granular SLA's for core and edge supported with service credits in the event of failure
• Approach to resilience: Fujitsu's SD-WAN platform fully complies with Asset protection and resilience standards. The design of the platform which differs in the service pack is detailed in the service description and available to customers upon request.
• Outage reporting: Outages are identified using; Dashboards in accordance with SLA; API from ServiceNow; email alerts; Calls from Service Delivery Manager to nominated customer contract

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Fujitsu restricts management interfaces, detailed in HLD and LLD documentation adopting the following measures; Network Segmentation: Isolate management traffic to dedicated, non-public VLANs, subnets; IP Whitelisting: Configure firewalls to allow administrative access only from trusted IP address ranges.; Protocol Restriction: Disable insecure protocols, restrict management interfaces to secure, encrypted protocols. ; Identity and Access Management (IAM): IAM policies enforce the principle of least privilege, only authorized personnel have access to specific resources.; Multi-Factor Authentication (MFA): For administrative, support, or privileged access.; Access Policies: Use role-based policies define granular permissions for users and support staff.; Session Monitoring: Log all actions performed
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Fujitsu’s SDN operations are certified ISO/IEC 27001 Certificate Number: IS 798357. The scope includes: The provision of design, integration and support of Software Defined Wide Area Network Services from Fujitsu offices and Data Centres in the UK. ; Fujitsu’s Catalyst SD-WAN, for Cloud is certified, certificate Number: CLOUD 808326; Scope: The provision of design, integration and support of Software Defined Wide Area Network Services from Fujitsu offices and Data Centres in the UK, in conjunction with ISO 27001 license IS 798357; Fujitsu implements the following best service and security practice:; Established Data Protection Act program across Fujitsu’s DNS business. ; Certified for Cyber Essentials Plus UK operations. ; ISO/IEC20000 IT service management.; Business continuity planning certified to ISO/IEC22301:2012.; Fully complies with ISO27002-2013 Information Technology – Security Techniques.; Operates ISO27036 – for supply chain security.; Relationship model aligned to ISO440001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Fujitsu adopt ITIL practices for configuration management procedures and include Identification, defining and identifying the components of the system and their attributes. ; Configuration Control, managing the baseline of system settings to prevent unauthorized changes. ; Status Accounting, recording and reporting the status of configuration items throughout lifecycle. ; Auditing, verifying the physical configuration of systems matches the documented information in the CMDB. ; Request for Change that describes the proposed modification, required. Assessment, analysing the potential impact, risk, and technical requirements. ; Authorisation, reviewing and approving the change by a Change Advisory Board. Implementation & Review, executing and conducting a Post-Implementation Review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Fujitsu adopt the following ; Asset Discovery and Inventory: all hardware, software, and cloud assets to understand the attack surface.; Vulnerability Assessment, Scanning: Systematically scan the network to detect weaknesses, misconfigurations, and vulnerabilities.; Risk-Based Prioritization: Analise and rank vulnerabilities based on severity CVSS scores and impact for remediation efforts.; Remediation and Mitigation: Patching, updating, or applying security controls, or choosing to accept.; Verification and Validation: Rescan systems to confirm that remediation actions were effective and vulnerability is resolved.; Reporting and Improvement: Document the process, track key performance indicators (KPIs), and improve the program based on findings. The cycle is repeated continuously
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Fujitsu adopts MITRE ATT&CK knowledge base of adversary tactics and techniques focusing on logging essential data. Alerts are investigated to maintain a strong defensive posture. The service includes ; Log Management and Analysis: Collecting, centralizing, and analysing log information from various sources (networks, systems, user activity).; Detection: Identifying malicious activity, attack patterns, and security events as they happen. Monitored by Fujitsu for appropriate reporting to customers (Service Cover in accordance with SLA, including 24x365 subject to service charges); Anomaly Detection: Pre-defined rules to detect deviations from normal user or system behaviour.; Threat Intelligence: Utilising data sources to understand potential threats.
• Incident management type: Supplier-defined controls
• Incident management approach: Fujitsu’s Incident Management Approach includes:; ability to report incidents 24x365 days to Fujitsu NOC; Lifecycle Stages: The process typically involves Detection (monitoring/alerts), Reporting (ticketing), Investigation (diagnosis), Resolution (fixing), and Post-Mortem (learning).; Prioritisation: Incidents are classified by impact and urgency to determine response priority.; Roles & Responsibility: Defined roles, such as incident commanders, ensure clear communication and accountability during critical situations.; Documentation: All actions are tracked in a centralized system for compliance and future analysis.; Post-Incident Reviews: Crucial for identifying root causes and improving future responses.; Communication: Timely updates to stakeholders and users are essential to manage expectations.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS
• ISO/IEC 27001 accreditation date: Tuesday 1 July 2025
• What the ISO/IEC 27001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 28000:2022 certification: Yes
• Who accredited the ISO 28000:2022: Bureau Veritas Certification Holding SAS
• ISO 28000:2022 accreditation date: Tuesday 1 April 2025
• What the ISO 28000:2022 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS
• ISO 9001 accreditation date: Thursday 1 June 2023
• What the ISO 9001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A2af4308-95d5-4e5e-872d-35422ec4d46f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 84346939-ea52-463a-b1ee-dcfaeb3ddd3b
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • Physical access control, complying with CSA CCM v4.0

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.