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MEDMODUS

Microsoft Azure, Fabric and Power BI Services

Microsoft Fabric and Power BI implementation services for hospital and healthcare organisations, supporting the design, build and migration of customer-owned analytics platforms in Microsoft Azure. Services include data integration, modelling, governance and performance optimisation, with optional short-term or ongoing support to enable safe handover and operational stability.

Features

  • Microsoft Fabric environment design and implementation
  • Power BI tenant, workspace and governance configuration
  • Data auditing, modelling and information structure design
  • ETL and ELT pipeline development using Azure services
  • Migration from legacy BI and data warehouse platforms
  • Azure SQL and analytics platform configuration
  • Secure deployment and controlled go-live coordination
  • Project management and delivery governance
  • Performance optimisation and right-sizing of analytics workloads
  • Optional stabilisation and handover support

Benefits

  • Accelerates delivery of modern healthcare analytics platforms
  • Reduces risk during data platform migration
  • Improves data quality and analytical consistency
  • Enables faster insight through well-governed Power BI
  • Supports safe transition from legacy reporting systems
  • Improves platform performance and scalability
  • Reduces reliance on unsupported or bespoke solutions
  • Enables internal teams to operate platforms independently
  • Supports compliance with healthcare data governance requirements
  • Allows flexible engagement with optional post-implementation support

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at deaglan@medmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 7 5 5 4 0 1 7 9 3 4 9 6 1 4

Contact

MEDMODUS Déaglán MagFhloinn
Telephone: +353 1 443 4135
Email: deaglan@medmodus.com

About the service

Service categories
  • Cloud Support Services
    • Set Up and Migration
      • Data auditing and organising
        • Data auditing and organising
      • Data/information structure design
        • Data/information structure design
      • Engagement and communication planning
        • Engagement and communication planning
      • Project management and governance
        • Project management and governance
      • Service optimisation/right sizing
        • Service optimisation/right sizing
      • Mobilisation coordination
        • Mobilisation coordination

Service scope

Service constraints
The service supports the design and implementation of new, and the operation and improvement of existing, customer-owned Microsoft Azure, Fabric and Power BI environments and requires appropriate access to systems, data sources and stakeholders where applicable.

User support

Email or online ticketing support
Yes
Support response times
Standard support hours:
Monday to Friday, 08:00 - 17:00.

Indicative response targets:
All requests acknowledged immediately.
High priority: response <3 hours, resolution <24 hours.
Medium priority: response <24 hours, resolution <72 hours.
Low priority: response <48 hours, resolution <5 working days.

Optional analytical support:
Low complexity: response <24 hours, resolution <48 hours.
High complexity: response <48 hours, resolution to agreed delivery date.

Flexibility:
These response times reflect our standard delivery model. Alternative response times, including weekend or out-of-hours cover for agreed critical issues, can be agreed with customers based on their requirements at call-off.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
AI chatbot
No
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat support is provided using Microsoft Teams, a third-party service. Users can communicate using real-time text chat, including keyboard input and standard operating system accessibility features supported by Microsoft Teams. MedModus does not control the Teams user interface or its accessibility features. Where users cannot access web chat, alternative support channels such as email, telephone or scheduled video calls are available and can be agreed with the customer.
Web chat accessibility testing
Web chat support is provided using Microsoft Teams, a third-party service. MedModus has not carried out formal accessibility testing of Microsoft Teams with assistive technology users. Where accessibility needs are identified, alternative support channels such as email, telephone or scheduled video calls are available and can be agreed with the customer.
Support levels
Support is provided on a tiered basis, agreed with the customer at call-off. Standard support is included for implementation activities during delivery. Optional post-implementation support can be provided on a time-and-materials basis or as an agreed support package. Enhanced support levels, including extended hours or priority response, can be provided where required. A named technical lead and/or cloud support engineer is assigned for the duration of the engagement. Costs for each support level are agreed based on scope, duration and criticality.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Government Digital and Data Roles

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £700.00 £600.00
Senior analytics engineer £800.00 £700.00
Lead analytics engineer £1,000.00 £900.00
Head of analytics engineering £1,200.00 £1,100.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £600.00 £500.00
Data analyst £700.00 £600.00
Senior data analyst £800.00 £700.00
Principal data analyst £1,000.00 £900.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £800.00 £700.00
Senior data engineer £900.00 £800.00
Lead data engineer £1,000.00 £900.00
Head of data engineering £1,200.00 £1,100.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £900.00 £800.00
Lead machine learning engineer £1,000.00 £900.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £600.00 £500.00
Performance analyst £700.00 £600.00
Senior performance analyst £800.00 £700.00
Lead performance analyst £1,000.00 £900.00
Head of performance analysis £1,200.00 £1,100.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £700.00 £600.00
Application operations engineer £800.00 £700.00
Senior application operations engineer £900.00 £800.00
Lead application operations engineer £1,000.00 £900.00
Principal application operations engineer £1,200.00 £1,100.00
Business relationship manager
Role level UK Rate Offshore Rate
Lead business relationship manager £1,200.00 £1,200.00

Product and delivery roles

Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00 £1,100.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
British Standards Institution
ISO/IEC 27001 accreditation date
Sunday 1 December 2024
What the ISO/IEC 27001 doesn’t cover
MedModus’ Information Security Management System (ISMS) scope includes the provision of Business Intelligence, software, and consulting services to the healthcare sector. This consists of MedModus’ secure design, operation, support, and management of patient and clinician data. The scope also includes all internal and external activities involved in the process of extracting, transforming, and loading customer data in accordance with the Statement of Applicability.
Customer data not shared with MedModus is not covered by the scope of our ISMS.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
5b1b1f5e-e79f-4d5c-9c1f-74cada0727a7
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at deaglan@medmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.