Mail Metrics

Mail Metrics Customer Communications Platform

A modular customer communications platform that enables users to create, approve, send and manage mission-critical inbound and outbound communications across digital and physical channels. The platform supports customer journey orchestration, preference management, multi-channel delivery, secure archiving, inbound capture and performance analytics within a single centralised solution.

Features

• Ingest and integrate data into a single processing platform.
• Manage customer contact preferences to maximise engagement.
• Centralised, secure repository for marketing and communication assets.
• Design, edit and approve customer communications.
• Send communications via email, SMS, print and post.
• Store and retrieve communications securely long term.
• Scan, capture and process inbound communications digitally.
• Dashboards providing visibility into communication performance.

Benefits

• Ingest customer data across formats into a single processing platform.
• Deliver the right message via the right channel.
• Centralised content enables carefully customised customer communications.
• Centralised version control ensures brand and regulatory compliance.
• Deploy multi-channel communications quickly, reducing costs and delivery times.
• Retrieve communications quickly and easily at any time.
• Digitise inbound responses to reduce errors and save time.
• Measure ROI and communication performance using self-serve dashboards.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mailmetrics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

477235556671337

Contact

Pat Kelly
01484 867295
bidteam@mailmetrics.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Persuasive content management

  • Digital Adoption Platform
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our service can be configured as an extension to a range of existing software services, depending on client requirements, including line-of-business systems, CRM platforms (such as Salesforce), customer service and call centre platforms, ERP systems, legacy AS/400 and IBM mainframe environments, and customer self-service portals.
• Cloud deployment model: Hybrid cloud
• Service constraints: Not applicable. The service is delivered as a cloud-based SaaS solution and does not impose specific hardware or infrastructure constraints on buyers. Planned maintenance is managed within standard service arrangements and communicated in advance where required.
• System requirements: Modern Web Browser

User support

• Email or online ticketing support: Yes
• Support response times: Response times are agreed at call-off and tailored to buyer requirements. Standard service levels apply during business hours, with weekend and out-of-hours support available where specified in the agreed SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support is provided through a combination of onboarding, training, and ongoing service support, aligned to buyer requirements and agreed at call-off.; ; All buyers receive access to a self-service platform, including documentation and guidance materials, to support day-to-day use of the service. Technical support is provided during onboarding and integration to ensure successful implementation and adoption.; ; Ongoing support is delivered by the Client Services team, led by a designated Technical Account Director who acts as the primary point of contact. The Technical Account Director provides service oversight, technical coordination, and escalation management where required. Cloud and integration support resources are available as part of this service.; ; Support levels and associated costs are agreed at call-off and tailored to the buyer’s requirements. Enhanced or additional support options, including extended support hours or increased service management input, can be provided where required and are priced accordingly.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through a structured onboarding and implementation process led by a dedicated onboarding and account team.; ; Getting started follows a defined ten-step implementation approach designed to take users from initial discovery through to live service. The process includes information-gathering sessions to understand buyer requirements, solution design and planning, platform build and configuration, integration setup and comprehensive testing prior to go-live.; ; As part of onboarding, users are provided with role-based training. Training sessions typically cover accessing the platform, uploading data, creating and managing templates, selecting delivery channels, viewing communications, checking document and pack status, accessing audit trails, and reporting issues or requesting support.; ; User Acceptance Testing is supported to ensure the service is configured as expected before launch. Following successful go-live, there is a managed handover from the onboarding team to a dedicated account team for ongoing support. User documentation and guidance materials are provided throughout the onboarding process to support independent use of the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data extraction at end of the contract is managed in line with the agreed contractual terms. An exit and data retention approach is defined within the service schedule at call-off.; ; On contract termination, users can request the export of their data in an agreed format. Data extraction and transfer are supported as part of the managed service, ensuring data is returned securely and within agreed retention periods. Following confirmation of successful extraction, data is retained or securely deleted in accordance with the agreed exit plan and contractual requirements.
• End-of-contract process: At the end of the contract, the service is concluded in line with the agreed contractual terms and commercial framework defined at call-off.; ; This includes completion of any agreed exit activities, such as data extraction, handover support and confirmation of data retention or secure deletion in accordance with the agreed exit plan. Standard offboarding activities and knowledge transfer required to support service closure are included within the scope of the contract, where specified.; ; Any additional activities beyond the agreed scope, such as bespoke data requests, extended retention periods, or enhanced exit support, are treated as additional services and would be subject to separate agreement and pricing.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided as part of the onboarding and managed service approach and is tailored to the buyer’s requirements agreed at call-off. Documentation is delivered primarily in HTML and PDF formats using clear language, logical structure and standard formatting to support accessibility.; ; Online documentation is accessible via modern web browsers and designed to support screen readers through the use of standard web elements. Colour is not used as the sole indicator of meaning, and content is structured to support keyboard navigation.; ; PDF documentation is provided for onboarding, configuration and operational guidance. Where documents are created specifically for a buyer, accessibility considerations can be discussed and accommodated as part of the onboarding process. Enhancements to documentation accessibility, including alignment with WCAG 2.2, are on the product roadmap.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service is delivered as a cloud-based platform accessed via a standard web browser. Users access secure online dashboards to view, manage, and report on communications and related data. No specialist software installation is required.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessible via modern web browsers and does not require specialist software. Users can access core functionality through secure online dashboards using standard web interfaces.; ; The platform supports accessibility through minimal use of graphical elements, keyboard-only navigation and the use of standard web components to support screen readers.; ; Documents are displayed within PDF viewers; responsibility for ensuring uploaded documents are screen-reader compatible rests with the document owner. WCAG 2.2 alignment is on the product roadmap, with no confirmed delivery date.
• Accessibility testing: Accessibility considerations are incorporated into interface design and development using standard web components that support keyboard navigation and screen readers. Informal usability testing has been undertaken during development to ensure core functionality is accessible without reliance on colour, graphics or mouse interaction.; ; Formal user testing with assistive technologies aligned to WCAG 2.2 requirements is planned as part of the product roadmap. This will include validation with screen readers and keyboard-only navigation to further enhance accessibility and usability.
• API: Yes
• What users can and can't do using the API: The service provides a secure API that allows users to integrate and automate key communication processes.; ; Users can authenticate using OAuth 2.0 and set up the service by configuring integrations, submitting documents, and initiating communication workflows through the API. The API supports creating documents, orchestrating customer communications, sending communications via email, print, or post, and sending and receiving regulatory documents. Users can also retrieve customer communications and check document and delivery statuses.; ; The API allows operational changes to communications and workflows but does not support administrative configuration of the core platform. User management, permissions, and high-level service configuration are managed through the service interface rather than the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service to meet their operational and business requirements. Customisation can be applied at both configuration and delivery levels, depending on the service model agreed at call-off.; ; What can be customised:; - Access to service modules, based on individual buyer requirements; - Delivery channels for customer communications (email, SMS, print, post); - Business rules and communication logic; - Communication templates and document layouts; - Digital assets and artefacts within the Digital Asset Management (DAM) module; - User roles, permissions and privileges; - Dashboard views and reporting configurations; - Authentication methods; - Sender IDs and communication identifiers; - Inbound and outbound service level parameters; - Campaign throttling and volume controls; - Pack and document configuration settings; ; How users can customise; Customisation is managed through a secure, self-service web-based dashboard. Where required, configuration can also be delivered as a managed service, particularly for more complex workflows or onboarding activities.; ; Who can customise:; Role-based access control is used to determine which users can make changes. Administrative users can manage configuration and permissions, while standard users are limited to operational tasks appropriate to their role.

Scaling

• Independence of resources: The service is delivered using a scalable cloud-based architecture designed to ensure users are not impacted by the activity or demand of other users.; ; System monitoring and alerting are used to track performance and utilisation in real time. The platform supports horizontal and vertical scaling to manage changes in demand, with capacity planning in place to ensure sufficient resources are available. This approach helps maintain consistent service performance during peak usage and supports reliable service delivery for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides a range of usage and performance metrics via secure dashboards and reporting tools. Metrics are available at both operational and management levels and can be filtered by date, channel, document type and status.; ; Available metrics include:; - Communication channel distribution and usage (print, email, SMS/text message); - Volumes of emails sent, SMS/text message sent and printed packs produced; - Page counts and document volumes, including printed pack composition; - Document type breakdowns and source file reporting; - Document and communication status tracking; - End-to-end audit trails and traceability logs; - Service level performance metrics against agreed SLAs
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data through the secure platform dashboard, subject to role-based access controls. The service supports data export in agreed formats, allowing users to retrieve relevant communication data, documents and associated metadata.; ; Where required, data export can also be supported as part of the managed service, particularly for larger data volumes or end-of-contract extraction. All exports are performed in line with agreed security controls and contractual requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • JSON
  • Zip
  • DAT
  • Post Script
  • Txt
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • AFP
  • Word
  • Post Script
  • EBC DIC
  • TXT
  • Azure
  • PCL
  • Delimited
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability is provided in line with standard service level agreements and may be tailored to buyer-specific requirements agreed at call-off.; ; Availability targets, measurement periods and any planned maintenance arrangements are defined in the agreed SLA. Where guaranteed levels of availability are not met, remedies are applied in accordance with the terms set out in the SLA. Details of any refunds or service credits are confirmed as part of the agreed commercial framework at call-off.
• Approach to resilience: The service is designed with resilience built into both its cloud architecture and data centre setup to ensure availability, continuity and data protection.; ; The platform is hosted within resilient cloud and data centre environments located in the UK and Europe. Infrastructure is deployed across multiple geographically separated data centres and cloud regions, with high-availability configurations using multiple availability zones to protect against single points of failure. This ensures continuity of service in the event of hardware, network or regional outages.; ; Data resilience is supported through replication and backup processes, with data replicated across separate locations and backed up using geo-redundant storage. Disaster recovery arrangements are in place and tested regularly through scheduled recovery exercises to validate recovery procedures and objectives.; ; The service operates within a BSI-certified Integrated Management System, including ISO 22301 for business continuity and ISO 27001 for information security. Continuous system monitoring, alerting and capacity planning are used to proactively manage demand and maintain service performance. Further detail on data centre resilience and recovery controls is available on request.
• Outage reporting: Service outages and incidents are communicated to users via email alerts. Notifications provide information on the nature of the issue, expected impact, and progress updates until resolution.; ; Where appropriate, follow-up communications are issued to confirm service restoration and provide summary information. Outage communication processes are aligned with agreed service management and incident response procedures.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate a formal Information Security Management System (ISMS) certified to ISO 27001, integrated within a BSI-certified Integrated Management System (IMS) that also includes ISO 22301 (Business Continuity). Information security governance is supported by Cyber Essentials Plus and, where relevant to services provided, PCI DSS controls.; ; Policies and processes include (as applicable): Information Security Policy/Handbook, data protection and GDPR procedures, information classification and handling, access control and password policies, cryptographic controls and key management, secure disposal of information, incident and breach management, vulnerability and patch management, change control, supplier assurance and business continuity/DR.; ; Reporting structure: information security is overseen by a central Risk and Compliance function in collaboration with Technology/Operations and Client Services. Security events and operational alerts are monitored continuously via a managed security monitoring capability (SOC), with escalation and management reporting through defined incident and major incident processes.; ; Ensuring policies are followed: compliance is enforced through role-based access control and least-privilege principles, periodic access reviews, staff vetting and confidentiality obligations, mandatory security awareness training (including annual refreshers and testing), internal audits, external surveillance/audits as part of ISO certification, and risk-based supplier assurance. Non-conformances and corrective actions are tracked through the IMS/ISMS governance process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management are delivered through controlled service management processes aligned to ISO 27001 and Cyber Essentials Plus.; ; Service components, including infrastructure and applications, are tracked via asset and service management records. Configuration changes are logged through approved change records, providing an auditable history across the service lifecycle.; ; All changes are assessed through a defined change management process, with security impact considered during approval, including risks to confidentiality, integrity and availability. Production changes are implemented within controlled maintenance windows and approved via a Change Advisory Board (CAB), supported by vulnerability scanning and patch management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management follows a structured process aligned with ISO 27001 and Cyber Essentials Plus.; ; Potential threats are identified through continuous vulnerability scanning, security monitoring and managed SOC/SIEM alerting. Findings are assessed and prioritised based on risk, severity and potential impact to service availability, confidentiality and integrity.; ; Security patches are deployed, with critical vulnerabilities typically remediated within 14 days. Production-impacting changes are applied through controlled maintenance windows, with emergency fixes deployed where required.; ; Threat intelligence is sourced from vulnerability scanning tools, SOC providers and trusted external sources including the UK National Cyber Security Centre (NCSC) and CISA.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is delivered through continuous security monitoring using SIEM tooling and a managed Security Operations Centre (SOC).; ; Potential compromises are identified through real-time monitoring of system logs, user activity, network traffic and security alerts, with automated correlation to detect abnormal or suspicious behaviour.; ; When a potential compromise is identified, incidents are triaged and managed through defined incident and major incident management processes. Containment, remediation and recovery actions are coordinated by the incident response team, with escalation where required.; ; Response times are aligned to incident severity and defined within agreed service management and incident response procedures.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain a comprehensive suite of Incident Response policies and plans, reviewed annually and aligned to ITIL best practice and NIST cyber incident handling guidelines. All incidents are logged via our internal service desk and owned by a core incident response team until resolution. Incidents are classified as P1–P4, with P3–P4 managed via the Incident Management Process and P1–P2 via the Major Incident Management Process. Users report incidents through the service desk. For major incidents, clients are notified within 24 hours, receive regular updates, and a Client Major Incident Report is issued within 7 working days.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: Not appliable.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Tuesday 9 January 2024
• What the ISO 9001 doesn’t cover: Not appliable.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Thursday 1 January 2026
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Adsigo
• PCI DSS accreditation date: Wednesday 24 April 2024
• What the PCI DSS doesn’t cover: Not applicable.
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B4d0b83d-6f8d-439e-a556-012bb7203e0d
• Other security certifications: Yes
• Any other security certifications:
  • Data Protection Act
  • C&CCC – Cheque Printer Accreditation Scheme (CPAS)
  • The UK Cards Association PIN Mailer Security Accreditation Scheme

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mailmetrics.com. Tell them what format you need. It will help if you say what assistive technology you use.