DEVOTEAM UK LTD
ServiceNow AI
This service leverages "Now Assist" Generative AI to transform public sector productivity. We implement enterprise-grade AI search, case summarization, and Virtual Agents to deflect routine enquiries. Our offering includes the "GenAI Controller" for secure integration, automated document intelligence, and a comprehensive governance framework to ensure ethical, transparent, and GDPR-compliant automation.
Features
- Now Assist Generative AI implementation for ITSM, CSM, and HRSD.
- Natural language AI Search providing context-aware answers to platform users.
- Secure GenAI Controller setup connecting ServiceNow to Google Gemini LLMs.
- Machine learning Predictive Intelligence for automated categorization and intelligent routing.
- Conversational AI Virtual Agent enhancement for 24/7 automated citizen self-service.
- Automated AI Case Summarization for faster agent handovers and resolution.
- Document Intelligence for automated data extraction from unstructured digital documents.
- Accelerating developer productivity using AI-powered Text-to-Code and Flow Generation tools.
- Ethical AI Governance Framework with input toxicity and security guardrails.
- Proactive AIOps and Anomaly Detection to predict and prevent outages.
Benefits
- Significant productivity gains saving up to six hours per agent.
- Enhanced citizen experiences through immediate human-like responses and AI portals.
- Lowered operational costs by automating high-volume routine public sector tasks.
- Faster incident resolution using AI-driven root cause analysis and intelligence.
- Data-driven strategic insights for informed policy and departmental decision-making.
- Accelerated application development with 50% of workflows generated by AI.
- Strengthened security posture powered by proactive Security AI and SecOps.
- Responsible AI ensuring full transparency and UK GDPR data compliance.
- Rapid ROI through quick-start activation of out-of-the-box GenAI capabilities.
- Guaranteed delivery by the 2025 EMEA Partner of the Year.
Government Digital and Data Roles
Business architect
| £1,000.00 |
£700.00 |
| £1,450.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Data architect
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £2,250.00 |
£2,250.00 |
Enterprise architect
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Network architect
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
Security architect
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Solution architect
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £1,850.00 |
£1,400.00 |
| £1,850.00 |
£1,400.00 |
Technical architect
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Chief data officer
| £2,250.00 |
£2,250.00 |
Chief information security officer
| £2,250.00 |
£2,250.00 |
Chief technology officer
| £2,250.00 |
£2,250.00 |
Cyber security audit and assurance
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Cyber security governance and risk management
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Cyber security monitoring
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Cyber security incident response
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Cyber security vulnerability management
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Cyber security digital forensics
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Cyber security testing
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Cyber security secure design
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Analytics engineer
| £1,000.00 |
£600.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Data analyst
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Data engineer
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Data ethicist
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Data governance manager
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Data scientist
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Machine learning engineer
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Performance analyst
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Application operations engineer
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Business relationship manager
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Change and release manager
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
Command and control centre manager
| £1,250.00 |
£800.00 |
| £1,400.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
End user computing engineer
| £1,100.00 |
£700.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
IT service manager
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £2,250.00 |
£1,800.00 |
Incident manager
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
Infrastructure engineer
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Infrastructure operations engineer
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Problem manager
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Service desk manager
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £2,250.00 |
£1,800.00 |
Service transition manager
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Business analyst
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Delivery manager
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Digital portfolio manager
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Product manager
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Programme delivery manager
| £1,850.00 |
£1,400.00 |
Service owner
| £1,850.00 |
£1,400.00 |
Quality assurance testing (QAT) analyst
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Test engineer
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
Test manager
| £1,450.00 |
£1,000.00 |
| £2,250.00 |
£1,800.00 |
Development operations (DevOps) engineer
| £800.00 |
£400.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Frontend developer
| £800.00 |
£400.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Software developer
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Accessibility specialist
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £2,250.00 |
£1,800.00 |
Content designer
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Content strategist
| £2,250.00 |
£1,800.00 |
Graphic designer
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Interaction designer
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Service designer
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Technical writer
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
User researcher
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,250.00 |
£800.00 |
| £1,450.00 |
£1,000.00 |
| £1,850.00 |
£1,400.00 |
| £2,250.00 |
£1,800.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
ISO/IEC 27001 accredited by
-
Citation ISO Certification Limited
-
ISO/IEC 27001 accreditation date
-
Saturday 3 July 2021
-
What the ISO/IEC 27001 doesn’t cover
-
N/A
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
Citation ISO Certification Limited
-
ISO 9001 accreditation date
-
Monday 31 July 2017
-
What the ISO 9001 doesn’t cover
-
N/A
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
9201d962-c893-4c4c-b39f-339ffaed7665
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Working conditions which promote an inclusive working environment and promote retention and progression
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
lucy.powell@devoteam.com.
Tell them what format you need. It will help if you say what assistive technology you use.