DATA8 LIMITED

Predictive Address

Our Predictive Address service provides fast, accurate address capture by suggesting complete, validated addresses as the end-user enters information. It improves data quality, minimises entry errors, and speeds up customer onboarding. The service enhances user experience, supports compliance, and ensures consistent, reliable address capture across systems, forms, and applications.

Features

• Real-time address suggestions generated dynamically as users type.
• Autocomplete powered by validated, authoritative address datasets.
• Fuzzy matching to handle misspellings and incomplete address input.
• Outputs geolocation information including UPRN
• Global service for over 250 countries
• Royal Mail PAF and AddressBase for the UK
• High-availability cloud infrastructure ensuring consistent performance.
• Customisable field mappings for platform-specific address structures.
• Scalable service supporting high-volume transactional address lookups.
• Pre-built integrations include Microsoft Dynamics and Salesforce

Benefits

• Reduce address entry errors by guiding users with accurate suggestions.
• Speed up form completion through real-time predictive address input.
• Improve customer onboarding with faster, smoother data-capture experiences.
• Enhance data quality by capturing validated, standardised address information.
• Lower operational costs by reducing manual address corrections.
• Increase staff efficiency with automated, accurate address completion.
• Support compliance through consistent, validated address data.
• Improve reporting accuracy with cleaner, structured address datasets.
• Enhance user satisfaction through intuitive, responsive address entry.
• Reduce failed deliveries by ensuring accurate, complete address capture.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientsuccess@data-8.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

480083298901467

Contact

Dale Pilling
01513554555
clientsuccess@data-8.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service needs a stable internet connection and access to supported client systems. Any planned maintenance is carried out outside core business hours wherever possible, and advance notice will be provided to minimise any disruption. Service performance can depend on the client’s infrastructure and API rate limits. No specialist hardware is needed, and the service operates within standard cloud‑based configurations.
• System requirements:
  • Internet connectivity required for real-time predictive address suggestions.
  • Secure HTTPS endpoints needed for all API requests.
  • Valid API key required to authenticate service access.
  • Client systems must support RESTful API consumption.
  • Modern web browser required for accessing the management portal.
  • TLS 1.2 or higher required for encrypted data transmission.
  • Firewall must allow outbound HTTPS traffic to service endpoints.
  • Stable network latency recommended for high-volume address lookups.
  • Administrative access needed to configure integration settings internally.

User support

• Email or online ticketing support: Yes
• Support response times: All tickets have an automated response acknowledge. During working hours (Monday - Friday 9am - 5:30pm), we provide a guaranteed 2 hour response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Our web chat functionality is delivered via Zendesk, a third‑party solution integrated into our WordPress CMS. We have not conducted independent testing with assistive technology users ourselves. Instead, we rely on Zendesk’s published accessibility documentation, which confirms compliance with WCAG 2.1 AA standards and compatibility with assistive technologies such as screen readers (JAWS, NVDA, VoiceOver) and keyboard‑only navigation.; ; While we have not run formal user testing, our team has carried out internal checks to validate basic usability, including keyboard navigation and screen reader spot‑checks. These checks confirmed that users can initiate, navigate, and exit chat sessions independently.; ; We recognise the importance of inclusive design and are committed to strengthening assurance in future development cycles. This includes monitoring Zendesk’s accessibility updates, engaging assistive technology users in structured testing, and welcoming feedback to identify improvements. Accessibility is embedded in our procurement and QA approach, ensuring that our services remain inclusive and compliant.
• Onsite support: Yes, at extra cost
• Support levels: All our clients are supported by a dedicated Account Management team. Each client is assigned an individual account manager who proactively oversees their requirements, ensuring continuity and consistency of service. To provide seamless cover during holiday or sickness periods, additional team members are cross‑trained and able to step in as needed. Importantly, we do not charge any additional fees for Account Management support.; Our Account Management team acts as a trusted point of contact and communicates effectively with clients. Their responsibilities include, but are not limited to:; ; - Overseeing and managing all aspects of service level agreements; ; - Scheduling and prioritising work to ensure timely delivery; ; - Advising on the most efficient and cost‑effective ways to meet client requirements; ; - Collaborating with the Technical Team to agree input and output formats for processed work; ; - Handling new requests that arise during a contract; ; - Responding promptly to client queries; ; - Ensuring all financial matters are managed accurately; ; - Meeting with clients regularly to review progress and provide updates; ; - Supplying progress reports where appropriate; ; - Acting as the first point of contact for issue resolution; ; - Gathering all necessary information from clients to enable effective delivery
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: To start using the Predictive Address service, users can simply register for an account and obtain their API key or platform‑specific credentials. These credentials are used to authenticate requests and allow access to the service within Microsoft Dynamics, Salesforce, or any custom application. Clear setup guides and user documentation are provided to help users configure the service, connect to the API, and map address fields within their chosen system.; ; For organisations using Dynamics or Salesforce, we provide step‑by‑step installation instructions and configuration guidance to ensure the service is embedded correctly into existing workflows. Our support team is available to help with initial setup, answer technical questions, and assist users with testing their integration.; ; We offer onboarding support via phone, email, and webinar, ensuring users can quickly become familiar with the service. Online training sessions can be arranged where required, and onsite training is available at additional cost. Throughout onboarding, users have access to comprehensive documentation, best‑practice guidance, and ongoing support from the Data8 team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, there is no customer data held within the Predictive Address service that users need to extract. The service provides real‑time address validation and does not store, retain, or process customer records beyond the immediate lookup request. All address data returned through the service is stored only within the buyer’s own systems, such as Microsoft Dynamics, Salesforce, e‑commerce platforms, or custom applications.; ; Because no customer data is held by Data8 as part of the Predictive Address service, there is no extraction process required at contract end. ; ; Users retain full ownership and control of all data within their own environment throughout the contract period. Any API keys or credentials associated with the service will simply be deactivated once the contract ends.
• End-of-contract process: At the end of the contract, access to the Predictive Address service will be removed and any associated API keys or platform credentials will be deactivated. As the service does not store customer data, there is no data extraction process required. All address information that has been provided during the contract period remains within the buyer’s own systems, such as Microsoft Dynamics, Salesforce, e‑commerce platforms, or custom applications. No uninstall process is required unless the buyer chooses to remove connectors or integrations from their environment.; ; The contract price includes access to the Predictive Address service, API usage up to the agreed allowance, platform connectors where applicable, standard support, and user documentation. Additional costs may apply for optional services such as onsite training, extended consultancy, bespoke integration work, or usage beyond the contracted volume. There are no additional charges applied specifically at the end of the contract.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All core Predictive Address functionality is available via both mobile and desktop devices. End-users can perform real‑time address searches and retrieve clean, consistent address data across all supported platforms. The lookup process, speed of response, and accuracy of the data remain consistent regardless of device. There are no functional limitations on mobile; however, administrative configuration, usage monitoring, and advanced management tasks may be easier to complete on desktop due to the larger screen layout. Aside from this usability difference, the service operates in exactly the same way across mobile and desktop environments.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: End-users can begin using the Predictive Address service by generating API keys, configuring authentication, and connecting their systems to the API endpoints as described in the service documentation. Through the API, users can run address searches, amend request parameters, and manage how address data is returned to their applications. Users can also rotate API keys and update integration settings within their own environment. The API cannot be used to change underlying datasets, modify account‑level configurations, or manage billing. Any structural changes to the service must be completed by Data8 and cannot be done through the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: End-users can customise how the Predictive Address service returns and formats address data to suit their internal processes. This includes configuring output fields, choosing preferred address formats, defining lookup parameters, and controlling how results are displayed within their CRM, e‑commerce platform, or custom application. Users can also personalise API request settings, such as search depth, response structure, and field mappings, to ensure the data that is returned aligns with their specific system requirements.; Customisation is carried out either through the configuration options available within the supported platform (such as Microsoft Dynamics or Salesforce) or by adjusting API parameters within the user’s own integration. Administrators can tailor how the service behaves for different teams or processes, including setting default behaviours, managing API keys, and controlling access permissions.; Technical users, system administrators, and developers can customise the service through API configuration or platform‑specific settings. Non‑technical users may customise display preferences or field mappings where supported by their CRM interface. All customisation options are designed to be flexible, allowing organisations to adapt the service to their workflows without requiring changes to the underlying Predictive Address engine.

Scaling

• Independence of resources: The Predictive Address service is delivered through a highly available, load‑balanced infrastructure designed to ensure that demand from one user does not affect the performance experienced by others. Capacity and system performance are continuously monitored, and additional resources are provisioned as needed to maintain consistent response times. The service is designed to avoid running at levels that could cause issues between users, ensuring reliable, real‑time lookup performance regardless of overall demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The Predictive Address service provides usage metrics that demonstrate how often lookups are performed, the number of successful matches, partial matches, and any failed or invalid requests. These metrics help businesses monitor usage, data quality, and API performance. Users can view usage reporting through their Data8 account to track volumes against their contracted allowance. Additional activity insights may also be available within the purchaser’s own systems, depending on how the service is integrated.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: The Predictive Address service does not store customer data at rest, as all address information is returned directly to the purchaser’s systems. However, the underlying platform is protected using encrypted storage, strict access controls, and hardened infrastructure. Access to system components is granted only when required, for a specific purpose, and on a short‑term basis, with permissions automatically removed each night. API keys and credentials are securely stored and never exposed in plaintext, ensuring the platform remains secure even though no client data is retained.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The Predictive Address service does not store any customer data, so no export process is required. All validated address data returned by the service is delivered directly into the purchaser’s own systems at the point of lookup into CRM platforms, e‑commerce sites, or custom applications. Users retain full control of any data captured or stored within their environment. If organisations wish to export address data from their own systems, they can do so using their platform’s standard export tools, as this is outside the scope of the Predictive Address service.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Text
• Data import formats:
  • CSV
  • Other
• Other data import formats: Text

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Data8 are happy to consider Service Level Agreements (SLAs) for the Predictive Address service. The service is delivered through a highly available, load‑balanced infrastructure designed to maintain consistent performance and minimise downtime. We strive to achieve 99.999% uptime (the “five 9s”), and our availability is independently monitored by a third‑party provider, with uptime statistics made publicly accessible for full transparency.; ; If a formal SLA is agreed as part of the contract, it can include specific availability commitments and the associated service credits or refunds should availability fall below the agreed level. Any such credits are typically calculated based on the duration and severity of the outage and applied to future invoices or renewals.; ; Because Predictive Address is a real‑time API service, we continuously monitor system performance and scale resources proactively to ensure that users are not affected by usage from other clients. This approach supports consistently high availability and reliable response times at all times during the contract.
• Approach to resilience: The Predictive Address service is designed with high resilience to ensure continuous availability and consistent performance. Data8 operates across two geographically separated data centres, each using independent power, networking, and upstream providers. The service runs in an active/active configuration, which means traffic can be served seamlessly from either location in the event of a data centre‑level issue.; Within each data centre, the service is deployed across a load‑balanced cluster of servers, protecting against individual server failure and ensuring that demand is evenly distributed. Capacity and performance are continuously monitored, with additional resources provisioned as needed to maintain stability during peak usage.; ; All infrastructure components are hardened, monitored, and maintained in line with security best practice and the government’s cloud security principle on asset protection and resilience. Further architectural details can be provided on request where appropriate.
• Outage reporting: Data8 provides transparent outage reporting for the Predictive Address service. A public status dashboard is available, showing real‑time service availability, historical uptime, and details of any current or recently resolved incidents. This dashboard is independently monitored to ensure accuracy and is accessible to all customers without authentication.; ; Where appropriate, Data8 can also provide email alerts to notify customers of significant service interruptions or planned maintenance windows. These notifications include updates on the nature of the issue, expected resolution times, and confirmation once normal service has been restored.; ; An API‑based status feed can be made available on request for organisations that wish to integrate outage information directly into their own monitoring or alerting systems.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Users can access the Predictive Address service using a standard username and password, or they can configure Single Sign‑On (SSO) through any SAML‑compatible identity provider. Multi‑Factor Authentication (MFA) is available for organisations that need enhanced security. The service also supports public key authentication, including TLS client certificates, for customers requiring stronger assurance. All authentication methods follow the government’s cloud security principle on identity and access management to ensure only authorised users can access the service.
• Access restrictions in management interfaces and support channels: Access to the Predictive Address management interfaces is controlled via role‑based authorisation, this ensures that users can only view or modify the areas appropriate to their permissions. Administrative functions are restricted to authorised staff, with all access authenticated and logged. Support channels are similarly controlled, with only designated personnel able to access account information or make configuration amendments. Sensitive actions need elevated privileges, and all support interactions follow strict verification procedures to ensure all customer data is protected.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Management access to the Predictive Address service is restricted to authorised personnel and protected using multiple authentication methods. Administrators can authenticate using username and password, with Multi‑Factor Authentication (MFA) needed for elevated access. The service also supports public key authentication, including TLS client certificates, for customers needing stronger assurance. Additionally, organisations can configure SAML‑compatible Single Sign‑On (SSO) to enforce their own identity policies. All management actions are tracked and permissions follow a strict least‑privilege model.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Data8 recognise that confidentiality, integrity, and availability are fundamental to effective Information Security Management and integral to the delivery of the Predictive Address service. Data8 adopts appropriate Information Security Controls in line with the BS ISO/IEC 27001:2022 standard, and our Information Security Policy is designed to operate to the highest standards through continual improvement, formal registration, and annual external review.; ; Responsibility for maintaining these standards is organisation‑wide, supported by the CEO, who ensures that information security remains a core competency for all staff. All employees complete Information Security training during induction, followed by annual formal training and ongoing on‑the‑job reinforcement.; ; Compliance with policies is monitored through regular internal and external audits, with findings reported directly to the Managing Director. Access controls, change management processes, and operational procedures are enforced consistently across the Predictive Address platform to ensure policies are followed and risks are effectively managed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components of the Predictive Address service are tracked throughout their lifecycle using structured configuration and version‑control processes. Each change request is logged, reviewed, and linked to the final implementation, including any associated code changes and deployment records. For every formal change‑management workflow, a security impact assessment is completed to identify any potential risks before release. Only authorised personnel can deploy changes, and all updates follow controlled release procedures with audit trails maintained for traceability and accountability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats to the Predictive Address service are assessed through constant monitoring, internal testing, code reviews, and analysis of information from recognised technology and information‑security sources. Any vulnerabilities that are identified are logged as security incidents and a severity category is applied to ensure appropriate prioritisation. Critical patches are able to be deployed within 30 minutes, with other updates released on a regular basis following assessment and approval. Ever change follows controlled deployment processes to minimise risk and ensure service stability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through constant monitoring, including Intrusion Detection Systems, firewall alerts, and automated anomaly detection across the Predictive Address platform. When a potential compromise is identified, incidents are assessed straight away and the correct actions are taken, this could include temporarily disabling a service, blocking a source IP address, or isolating affected components. Data8 typically responds to security incidents within 30 minutes, with all actions logged and reviewed to ensure effective resolution and ongoing improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents which affect the Predictive Address service follow predefined processes for common events, these include service degradation, connectivity issues, and API errors. Every incident is logged, given a severity category, and assigned to the relevant team for investigation. Users can report incidents via the support portal, email, or telephone. When the incident has been resolved, the fix is checked and signed off by another staff member to ensure accuracy and completeness. Any customers affected are notified where appropriate, and incident reports can be provided on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial with full API functionality is available for evaluation purposes. The trial includes a limited number of lookup credits and is available for a fixed 30‑day period. High‑volume usage and extended credit allowances are not included in the free version.
• Link to free trial: https://portal.data-8.co.uk/Identity/Account/Register

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: Monday 27 October 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers the security management system for our core data processing, infrastructure, and operational controls. However, as with most certifications, there are certain areas which sit outside the defined scope. The certification does not cover third‑party systems that customers choose to integrate with independently, it also does not extend to customer‑managed environments, devices, or networks. It does not cover any on‑premise customer deployments, legacy systems which are no longer in active use, or bespoke solutions developed outside the certified service boundary. Physical security of customer sites, customer‑owned hardware, and any external services procured directly by customers are also out of scope. In addition, the certification does not apply to experimental, pre‑production, or sandbox environments used for internal testing or development. Only the defined cloud‑hosted production environment and supporting processes are included within the accredited scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: FISERV/Clover
• PCI DSS accreditation date: Monday 28 April 2025
• What the PCI DSS doesn’t cover: Our PCI DSS certification, the latest certification was awarded on 28/04/2025, applies specifically to the defined cardholder data environment (CDE) and the systems, processes, and controls included within that audited scope. Any areas of the service that fall outside this formally assessed scope are not covered by the certification.; ; The certification does not extend to customer‑managed environments, customer devices, or any third‑party systems or integrations that customers have selected to use alongside our services. It does not include any bespoke customer implementations, optional modules deployed outside the assessed CDE, or any processing, transmission, or storage of payment card data carried out independently by customers.; ; Activities performed by customers or partners, including their own network configurations, access controls, or operational procedures, are outside the certified scope. The certification also does not cover services unrelated to payment card data handling or any environments not explicitly included in the annual PCI DSS audit.; ; We maintain annual recertification, with our next renewal scheduled for April, ensuring continued alignment with PCI DSS requirements for the in‑scope systems and processes.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 649af319-469d-4f16-9e4c-9a9e6d659211
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientsuccess@data-8.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.