CDW LIMITED

CDW Alation Agentic Data Intelligence Platform (ACS)

An agentic data intelligence platform that empowers data teams with AI automation to accelerate data initiatives, ensure compliance, and deliver trusted data at the speed of business. The service provides a central data catalog that supports discovery, governance, lineage, and collaboration to enable confident analytics and AI driven decision making.

Features

• Automated Curation. Set standards that will last.
• Live natural-language AI chat for governed data discovery.
• Cross-system lineage that spans databases through our Oppen Connector Framework
• Data Quality, AI driven DQ, monitoring and rule application
• Data Product Marketplace, enables fast, trusted access to reusable data-products
• Analytics, measure the value of your data initiatives.
• AI Driven, Critical Data Element discovery and management.
• AI Agent SDK, enable AI Agents access to goverened data.

Benefits

• Data Search and Discovery, empower everyone to find/understand/use trusted data.
• Data Governance. Simplify Governance and apply standards consistently at scale.
• Data Lineage, see the full story of your data.
• Data Quality, AI driven DQ, monitoring and rule application
• Data Product Marketplace, enables fast, trusted access to reusable data-products
• Analytics, measure the value of your data initiatives.
• AI Driven, Critical Data Element discovery and management.
• Curation automation, automate data asset documentation for accuarcy and scalbility
• AI Agent SDK, enable AI Agents access to goverened data.
• Easy collaboration on data assets

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

481660745015523

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance

  Data security

  • Digital trust
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: ACS is only available via AWS
• System requirements:
  • The ACS instance has access to data sources for cataloging
  • User's network access to AWS

User support

• Email or online ticketing support: Yes
• Support response times: Support will be determined by priority as assigned by Alation based on these guidelines: https://www.alation.com/tscs/support/ which range from an initial response within 4 hours for 1 "priority 1" to 8 hours/next day for a "priority 4". Alation support is structured for 24/7 follow the sun model as detailed in the MASTER SOFTWARE LICENSE AND SERVICES AGREEMENT: https://www.alation.com/msa/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We are in the process of hiring a firm to carry out an audit on our accesibilty, and have made a concerted effort to adhere to standards. If issues are found during the assesment, they will be addresed.
• Web chat accessibility testing: Internal SDLC processes include UAT of functionalities.
• Onsite support: No
• Support levels: Support and maintenance are included in the base license fee for Alation at no additional charge, with the addition of Mission Critical support that can be purchased as a payable option. More details can be found at https://www.alation.com/support/
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: "Initial end user training is included in the Alation Right Start professional services engagement upon project kickoff/initiation, which is ample for most of our customers to get proficient in the catalog right away. However, additional training is available, including self-paced learning via our Alation University portal (which is included for Alation customers at no additional cost). Alation customers have access to our Product Documentation/User manuals, API Developer Portal, Ideas Hub and Alation university resources which are maintained and updated on a regular basis. Please see resource links below:; ; Alation Help Center - https://help.alation.com/s/; Alation Product and User Documentation - https://docs2.alationdata.com/en/latest/index.html; Ideas Hub - https://ideas.alation.com/; Alation University - https://learn.alation.com/; ; We also have a very active online Community, where other users and customers share knowledge and best practices.; ; Lastly, paid instructor-led training organised by user role is also available via our Expert Services team."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: "Upon service termination, Alation provides the customer with the ability to export their data prior to deactivation. Customers can retrieve all metadata and configuration stored within the Alation platform through standard export tools or APIs in commonly supported formats.; ; After confirmation of successful data extraction, Alation initiates secure data deletion from the hosted environment. All customer data — including backups — is permanently and irreversibly deleted within a defined retention period, typically within 30 days of contract termination, following NIST 800-88–compliant data sanitization procedures.; ; These processes ensure customers retain full control of their information while guaranteeing that no residual data remains in Alation’s systems post-termination."
• End-of-contract process: "Upon service termination, Alation provides the customer with the ability to export their data prior to deactivation. Customers can retrieve all metadata and configuration stored within the Alation platform through standard export tools or APIs in commonly supported formats.; ; After confirmation of successful data extraction, Alation initiates secure data deletion from the hosted environment. All customer data — including backups — is permanently and irreversibly deleted within a defined retention period, typically within 30 days of contract termination, following NIST 800-88–compliant data sanitization procedures.; ; These processes ensure customers retain full control of their information while guaranteeing that no residual data remains in Alation’s systems post-termination.; ; At the end of cloud service, the bespoke AWS server used to host customer’s Alation catalog will be decommissioned, meaning that all services will be terminated, and EBS and S3 volumes deleted."
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Documentation is available through Alation’s online documentation portal, which is web-based, searchable, and compatible with standard accessibility tools such as screen readers and keyboard navigation. Content is structured using clear headings, consistent formatting, and descriptive links to support readability and ease of navigation.; ; In addition, Alation offers in-product, contextual guidance that links directly to relevant documentation, reducing cognitive load during onboarding. Offboarding documentation covers user access removal, connector decommissioning, and data export steps in a clear, step-by-step format.; ; Customers can also access onboarding and offboarding guidance via Alation Support and the Alation Community, ensuring documentation remains discoverable, accessible, and available throughout the service lifecycle."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Alation provides a modern, web-based service interface designed for intuitive data discovery, governance, and collaboration. The interface supports role-based experiences for business users, data stewards, and technical users, with consistent navigation across the Data Catalogue, lineage views, search, and governance workflows. Users interact through searchable catalog pages, interactive lineage visualisations, configurable metadata fields, and guided workflows. The interface includes contextual tooltips, status indicators, and notifications to support usability. Alation also offers conversational and embedded experiences, including AI-assisted search and integrations such as Alation Anywhere, enabling users to access trusted data intelligence within the tools where they work.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: An "Alation Accessibility Conformance Report" is available.
• API: Yes
• What users can and can't do using the API: The Alation API is fully documented at https://developer.alation.com which details abilities, security, and controls.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: There are several ways that a customer can customise the service. Insatllation of connectors, homepage content, look and branding, access permissions, user roles, sources, descriptions analytics dashboards, page templates can be customised as well as fields.

Scaling

• Independence of resources: Since Alation is primarily focused on metadata and not large volumes of raw data, user counts and concurrency are not an issue in an appropriately sized environment. Alation has been designed to automatically scale up and down as required based on concurrent users and business demand and this is made possible through AWS' System and Networking Architecture.

Analytics

• Service usage metrics: Yes
• Metrics types: "Yes, Alation offers native dashboards and reporting provided within the platform via Alation Analytics. Third party BI tools can also be connected to establish automated reporting. Alation Analytics reports can be further customised through the use of Compose, Alation's built-in, intelligent SQL editor. ; Customer users can also utilise Alation's built-in and out-of-the-box report, the Catalog Activity report, which tracks metadata changes that are captured and made available for users to review. This includes technical and business metadata changes. "
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Alation

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Alation has apt controls in place to protect personal data. Alation encrypts the data at rest and in motion using AES 256 and TLS 1.2 and above. We have security zones and WAF setup to safeguard from unauthorized access. Alation is ISO 27001, ISO 27701 and SOC 2 Type II certified.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: "For downloading data dictionaries from the user interface, the options are CSV, XML and JSON.; - When using Alation APIs either to import or export content, the required data/response text is JSON.; - When using Alation's query tool, there is the option to export results to CSV, XLSX, and TSV.; - It is also possible for cloud customers to choose to store Alation Analytics data on a snowflake server."
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • TSV
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • TSV
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: "Alation Cloud Service stores customer-uploaded files in tenant-scoped AWS S3 buckets encrypted with AES-256. Encryption is applied at both the S3 disk layer and the application layer using tenant-dedicated AWS KMS keys, with automatic rotation and optional Bring Your Own Key (BYOK) for Enterprise tiers.; ; All data transfers use HTTPS over TLS 1.3 (TLS 1.2 fallback), including mutual TLS for the Alation Agent. AWS PrivateLink can be enabled to avoid public internet traffic. File-system connectors ingest directly from encrypted cloud object stores. Alation does not expose native SFTP; secure gateways may stage files into S3 without breaking encryption."
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Alation has apt controls in place to protect personal data. Alation encrypts the data at rest and in motion using AES 256 and TLS 1.2 and above. We have security zones and WAF setup to safeguard from unauthorized access. Alation is ISO 27001, ISO 27701 and SOC 2 Type II certified. IDS is in place. DLP is implemented through Google Workspace with alerts being sent, triaged, and actioned by the Security Team.

Availability and resilience

• Guaranteed availability: "Alation Cloud Service (ACS) SLA is 99.5%.; Alation will use commercially reasonable efforts to make the Alation Cloud available with a target uptime of 99.5% during each calendar month for all production environments that have been paid for (""Target Availability""). The Target Availability will be calculated as follows:; ; (x-y-z) / (x-z) x 100; x = total number of minutes in a calendar month; y = downtime that is not excluded in minutes; z = exclusions from target availability in minutes; ; Alation's support SLAs can be found published on our website, https://www.alation.com/support/ ."
• Approach to resilience: "Alation provides High Availability (HA) infrastructure to ensure platform resilience. HA is configured in a passive setup, with synchronization occurring every five minutes between the active and passive machines. In the event of a failover, customers activate the passive machine and route network traffic to it according to their organisation’s network configuration, providing a seamless user experience. At most, there may be a five-minute loss of catalog updates, and all scheduled jobs continue to run on the newly active machine. An HA service supports automatic rollover when the primary instance becomes unavailable.; ; For Alation Cloud Service (ACS), Alation offers a 99.5% uptime Service Level Agreement (SLA). Alation uses commercially reasonable efforts to maintain this target availability for all paid production environments each calendar month. Target availability is calculated as:; ; (x − y − z) / (x − z) × 100; ; where x is the total minutes in a calendar month, y is non-excluded downtime, and z represents excluded minutes.; ; Alation has consistently exceeded the 99.5% SLA over the past 12 months. Additionally, 99% of ACS customers have experienced 99.9% or higher uptime in the last 90 days."
• Outage reporting: "; ; Customers are notified of incidents via email and security bulletins within 72 hours based on severity, and sooner where possible. Service status and incident history are publicly available at https://status.alationcloud.com/incident_history"

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Customers can control who has access to content in Alation. Your Alation Cloud instance can be set up to authenticate users against your Active Directory/LDAP environment or a single sign-on (SSO) Identity provider you currently use. Alation Catalog can integrate with an external IdP using SAML or OAuth/OIDC, or with LDAP/AD using LDAP authentication.
• Access restrictions in management interfaces and support channels: Alation leverages a role-based security model. Admins will assign different roles and access levels to users in Alation. Default roles include server admin, catalog admin, data source admin, steward, compose, explorer, and viewer. Each role provides a certain level of privileges. In your catalog, you can restrict users’ view and edit access to custom fields on a catalog page of an object by setting custom field permissions. Private data sources are visible only to users explicitly assigned as Viewers, Data Source Admins, or Server Admins.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: "At corporate level, we use MFA Okta to authenticate users. ; ; Customers can control who has access to content in Alation. Your Alation Cloud instance can be set up to authenticate users against your Active Directory/LDAP environment or a single sign-on (SSO) Identity provider you currently use. Alation Catalog can integrate with an external IdP using SAML or OAuth/OIDC, or with LDAP/AD using LDAP authentication."

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Alation's security program aligns to applicable laws such as GDPR and CCPA. Alation is ISO 27701 and SOC 2 Type II + HIPAA certified.
• Information security policies and processes: "Alation holds certifications in ISO 27001 and SOC 2 types I/II.; ; The Security Team has implemented a Privacy Program that aligns to ISO 27701, GDPR, CCPA, and other privacy laws, regulations, and concerns.; ; Our security program is based on a recognized security standard and can easily be audited against that.; ; Additionally, Alation maintains:; ; - A change management process to ensure that all changes to networks, systems, and processes are appropriately reviewed; - A process to ensure that your service providers and subcontractors are capable of taking appropriate steps to protect sensitive data and systems; - A program to ensure security in your human resources processes; - A risk assessment and risk management process to regularly review the threats your company is exposed to; - An external policy or notice to the public, users, or customers, describing how you protect the security and privacy of data; - Internal audits of the security and privacy program; - Processes and procedures to ensure that security incidents are discovered in a timely manner and dealt with effectively; - Third-party audits of the security and privacy program; - Written internal policies, guidelines, and documented practices for the safe handling and protection of data
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Yes. Our external auditors annually test our Change Management process during our SOC 2 Type and ISO 27001 audits. Please refer to our SOC 2 Type II report.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Alation performs full security scans every 30 days and upgrades Alation Cloud Service on a regular, ongoing basis. Shared services within the cloud-native architecture are upgraded weekly, while monthly software releases are deployed to cloud customers. System-level maintenance is performed during monthly upgrades or as needed separately. Patches are provided based on severity, with all patches included in the next scheduled monthly release. Emergency patches can be deployed outside the regular cycle when required. Alation uses the NIST standard to classify security vulnerabilities and prioritises patching accordingly.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Alation uses Sumo Logic and Datadog to monitor system performance and the Web Application Firewall, with alerts sent to the InfoSec team for 24/7 monitoring and escalation. A dedicated SRE team provides continuous monitoring of the Alation Cloud Service environment. Alation follows a formal Security Incident Response Plan (SIRP) covering preparation, detection, analysis, containment, eradication, recovery, and post-incident review, which is reviewed and tested annually. Customers are notified of incidents via email and security bulletins within 72 hours based on severity, and sooner where possible. Service status and incident history are publicly available at https://status.alationcloud.com/incident_history
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Alation maintains a 24x7 SRE team to monitor alerts across the Alation Cloud Service environment. Alation follows a Security Incident Response Plan (SIRP) that defines a consistent, effective approach to security and privacy incidents, including preparation, detection, analysis, containment, eradication, recovery, and post-incident review. The SIRP is reviewed and tested annually. Customers are notified of incidents via email to designated points of contact and through security bulletins in the Alation Community, no later than 72 hours based on severity or contractual terms. Alation strives to notify customers as quickly as possible. Service status and incident history are available at https://status.alationcloud.com/incident_history
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.