MASTERCARD EUROPE

Mastercard Spending Pulse Next Generation (SPNG)

Mastercard Spending Pulse Next Generation is a macroeconomic indicator of retail sales across all payment types; using advanced models to calculate total and sector level retail sales based on aggregate sales activity in the Mastercard payments network, survey-based estimates for other payment types, and tuned for national and regional factors.

Features

• Daily forecasts available 18 months into the future, refreshed monthly
• Split by channel for insights into store and online sales
• Segment & industry performance based on near real time spend
• Geographical interface to enable dynamic visualisations of performance benchmarks
• Updated weekly with daily data, 7 to 10 days lag
• Intuitive platform for easy access and set up
• Mastercard network transactions, scaled to all payment types.
• Analysis by geography, KPI, time period and sector
• Macroeconomic insights content from experts; Available in platform and newsletter

Benefits

• Access customised interface to visualise performance benchmarks
• Daily insights from 2018 and near real time data updates
• Sales by KPI, channel (in store, online), region and time.
• Easy access - only email and user name required
• Easily export data to Excel
• Build forecasts for the oncoming 18 months
• Build out executive-level reports to capture retail macro trends
• Visualise and analyse macroeconomic event impact

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.wrightlakin@mastercard.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

482024429955545

Contact

Simon Wright-Lakin
+447789877549
simon.wrightlakin@mastercard.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Service support is during normal office hours only (Mon-Fri 0900-1700). Outages and maintenance will be communicated to customers with at least 24 hours notice.
• System requirements: Access via web interface using any standard browser

User support

• Email or online ticketing support: Yes
• Support response times: Users may email their account manager for support, training requests and other related information. Responses will be provided within 48 hours. Service support is available during standard office hours (Mon-Fri 0900-1700).
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: 1. Standard Support, as covered in the licence price: support is provided via email contact with either your product or account manager . This includes:; - initial platform on-boarding / training session for customer users – normally a 60 minute discussion;; - a monthly technical and data interpretation support from the centralised Spending Pulse support team, estimated to last typically 30 minutes; - a Bi-Annual Insights presentation from a Spending Pulse Product Analyst, including a review of customer Usage, Value Creation, and additional applications; - access to best practice webinars, available on an occasional basis; 2. Insights and Executive package (available at additional cost to the standard pricing):; - two Mastercard-led analyses leveraging Spending Pulse insights to address a pertinent business question, e.g. comparison of own-brand performance versus sector, identification of opportunity times / geographies. customer presentation to key executives and agency stakeholders; - an annual executive briefing by a Mastercard senior analyst / economist on recent spending insights and trends relevant to the customer
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Mastercard will provide up to 60 minutes training to a customer organisation within the first month after contract start. Account and product managers will maintain contact to ensure access to the platform is enabled during this first month. Off boarding similarly straightforward, with access coming to an end through the disabling of login credentials.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers have a right to their data already downloaded from the portal even following contract termination. After termination, however, the users' credentials will no longer be enabled for access.
• End-of-contract process: At the end of the contract, an analysis on the platform usage is made and shared with the customers.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We aim to make our documents accessible and easy to use for all readers. Onboarding and offboarding documentation is provided in PDF format and uses clear language, consistent headings, and readable formatting to support accessibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our service is already scaled to global levels of demand. It is available across multiple European territories as well as North America. We will ensure appropriate capacity is held within the product to anticipate future levels of demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Retail spend insights per geography and per merchant type at daily granularity (spend volume in currency).
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data centres are fully air-gapped and accessible only to authorised personnel. For users working remote from office locations, VPN access is mandatory. Further detail is available upon request however is limited due to the sensitive nature of the assets and infrastructure we must safeguard.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Export to Excel is straightforward and is provided via an enabled button on the platform which provides for download of a CSV file to an appropriate location on the users' interface / laptop.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .PDF
  • .xls
  • .stc
• Data import formats:
  • CSV
  • Other
• Other data import formats: .xls

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Data centres are fully air-gapped and accessible only to authorised personnel. For users working remote from office locations, VPN access is mandatory. Further detail is available upon request.

Availability and resilience

• Guaranteed availability: This service does not have a guaranteed availability level but has suffered no unplanned outages in the past two years of operation. Refunds will only be considered in exceptional circumstances, to be agreed by the account manager with the customer on a pro rated basis.
• Approach to resilience: Available on request.
• Outage reporting: Information will be provided to customers prior to any planned service outage and on a reasonable endeavours basis if unplanned. Planned maintenance on average denies service for three hours every six months.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: We provide login credentials to allow users to access the service. These will be enabled for the duration of the service contract. We provide logins per user.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: – Center for Internet Security (CIS) Critical Security Controls for Effective Cyber Defense (CIS Controls); – American National Standards Institute/International Society of Automation (ANSI/ISA)-62443-2-1 (99.02.01)-2009; – International Organisation for Standardisation (ISO)/International; Electrotechnical Commission (IEC) 27001; – NIST Special Publication (SP) 800-53 Rev. 4 - NIST SP 800-53
• Information security policies and processes: – Center for Internet Security (CIS) Critical Security Controls for EffectiveCyber Defense (CIS Controls); – American National Standards Institute/International Society of Automation(ANSI/ISA)-62443-2-1 (99.02.01)-2009; – International Organisation for Standardisation (ISO)/International; Electrotechnical Commission (IEC) 27001; – NIST Special Publication (SP) 800-53 Rev. 4 - NIST SP 800-53
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Control and Configuration Management will include a registered take back plan, a testing process, management approval, and updated documentation, in line with PCI DSS guidelines for the payment industry. More detail is available on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Some limited further detail is available upon request but because of the sensitive nature of the business Mastercard conducts in the payment sphere we are not at liberty to provide detail publicly.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Some limited further detail is available upon request but because of the sensitive nature of the business Mastercard conducts in the payment sphere we are not at liberty to provide detail publicly.
• Incident management type: Undisclosed
• Incident management approach: Some limited further detail is available upon request but because of the sensitive nature of the business Mastercard conducts in the payment sphere we are not at liberty to provide detail publicly.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Aeb6b76d-4733-46a6-a52e-fbf754914a21
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.wrightlakin@mastercard.com. Tell them what format you need. It will help if you say what assistive technology you use.