INFOSYS LIMITED

Panaya AI-Powered Test Automation and Change Intelligence for Salesforce, SAP and Oracle

Panaya is a cloud-based test automation and change intelligence solution that helps teams plan, validate, and deliver changes with lower risk. It analyzes metadata dependencies and potential impact, supports test planning and execution, and improves release quality for upgrades, configurations, and development work.

Features

• AI‑driven change impact analysis.
• End‑to‑end test management across requirements, cases, and defects.
• Codeless functional test automation with self‑healing capabilities
• Identifying high impact areas for testing
• Integrated dashboards and real‑time testing status reporting.
• Business process validation across Salesforce, Oracle, SAP, and enterprise systems.
• Cloud‑hosted SaaS with browser‑based access, no installation.
• Role‑based access and audit trails for test activities.
• Reusable test libraries and repository assets.
• Integration with ALM and CI/CD tools for DevOps workflows.

Benefits

• Reduce testing by focusing only on impacted functionality.
• Accelerate multi‑application releases with confidence in production changes
• Detect Salesforce configuration and code risks before user deployment.
• Improve collaboration among admins, developers, and business testers.
• Provide real‑time visibility into Salesforce release testing status.
• Standardise reusable test assets across teams and projects.
• Shorten UAT and test cycles by prioritizing high‑impact, high‑risk changes.
• Support safer migrations and upgrades with impact and risk visibility.
• Reduce production defects and user disruption by improving release readiness.
• Replace spreadsheets with a centralised testing workspace.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

482570371528765

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Automated software quality
  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows may apply based on SLA and notification policy.; Users need browser-based access; security teams may need to allowlist endpoints and configure SSO/outbound connectivity.; Requires Salesforce API access and the right permissions/OAuth; API limits and org security policies can affect setup.
• System requirements:
  • Modern browser with TLS 1.2 support, like latest Chrome/Edge.
  • Reliable internet connection with adequate bandwidth for web applications.
  • Valid licenses for integrated systems such as SAP or Salesforce.
  • Outbound HTTPS traffic allowed to Panaya cloud endpoints.
  • Optional: single sign‑on via supported corporate identity provider.
  • Workstations meeting standard specifications for browser‑based SaaS use.

User support

• Email or online ticketing support: Yes
• Support response times: Panaya provides support during business hours depending on ticket priority. Response and resolution times are defined in the customer’s support agreement and service level targets.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Panaya provides tiered support aligned to customer needs and project criticality. Standard support typically includes business‑hours access to the service desk, online ticketing and knowledge resources, with target response and resolution times defined by incident priority. No onsite support is provided; ; Panaya provides a named customer success or technical contact to coordinate onboarding, adoption and escalations.; ; Support costs, including any dedicated technical account manager or cloud support engineer, are agreed in the associated pricing documents.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Panaya supports a structured onboarding process to help users start quickly. New customers receive a plan covering environment setup, connectivity to SAP, Oracle and Salesforce systems, and initial configuration of projects, test libraries and user roles.; Training is delivered through a combination of online sessions, remote workshops and role‑based enablement for test managers, business users and technical teams, supported by user guides, knowledge articles and in‑product help. Onsite training or more extensive enablement can be provided for larger programmes by agreement. Users can also use https://success.panaya.com/docs for support
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • MS Word
  • MS PPTs
  • Videos
• End-of-contract data extraction: When a contract ends, customers can export their Panaya data before closure. Project information, test cases, execution results and defect records can be extracted through built‑in export functions (for example CSV or Excel downloads) and agreed reports from the application. After the agreed retention period, any remaining customer data in Panaya environments is securely deleted.
• End-of-contract process: At contract end, access to the Panaya environment is withdrawn following an agreed notice period, during which, customers have had the opportunity to export their data. Additional costs will apply for an extension or significant assisted data migration and exit services beyond standard data export.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided as web pages and PDF documents that can be viewed in a standard browser or PDF reader, allowing users to apply their own accessibility settings such as zoom, high‑contrast modes and screen‑reader tools. Where slide decks or videos are used, written summaries or speaker notes are typically available. The documentation is written in clear, structured language with headings and lists to aid navigation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Panaya is accessed through a modern, browser‑based web user interface providing dashboards, worklists and detailed views for change impact analysis, test planning, execution and defect management. Users authenticate via secure login or optional single sign‑on and then interact with role‑specific screens for SAP, Oracle and Salesforce projects
• Accessibility standards: None or don’t know
• Description of accessibility: Panaya is a browser‑based SaaS application usable with standard assistive technologies such as screen magnifiers, browser zoom, and keyboard navigation. Users can access dashboards, create and execute tests, review change impact, and manage defects through the web interface. The service does not claim formal compliance with a named accessibility standard and does not provide built‑in screen‑reader profiles, voice control, or alternative text for every non‑text element beyond browser and operating system support.; Available services:; Increase Text; Decrease Text; Grayscale; High Contrast; Negative Contrast; Light Background; Links Underline; Readable Font; Reset
• Accessibility testing: Internal usability testing is performed on major web browsers, including use of browser zoom, keyboard navigation and common shortcuts. Feedback from customers who use their own assistive technologies is captured through the standard support and customer success channels and informs ongoing product improvements.
• API: Yes
• What users can and can't do using the API: Panaya exposes APIs that allow customers to integrate key capabilities with their own toolchains. Users can typically create and update test entities, synchronise defects, pull execution results and push metadata from systems such as SAP, Oracle, Salesforce and ALM tools into Panaya. API access is configured by Panaya during onboarding; customers then authenticate using secure credentials. The APIs are intended for controlled integration rather than full self‑service provisioning, so core environment setup, tenant creation, user management and advanced configuration remain managed by Panaya. Any available API operations, rate limits and payload formats are defined in Panaya’s technical integration documentation.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Panaya runs on scalable cloud infrastructure and uses logical separation of customer environments to avoid resource contention. Capacity is monitored and adjusted to maintain performance targets, and rate‑limiting may be applied to specific high‑volume operations or integrations to protect overall service stability. Large test runs or data loads can be scheduled or phased to minimise impact on other users. Panaya reduces “noisy neighbor” impact by running on scalable AWS infrastructure, continuously monitoring/logging the service, and operating under BC/DR and SOC 2 availability controls.

Analytics

• Service usage metrics: Yes
• Metrics types: Test planning and coverage: tests by scope/priority; ; Execution and status: runs/steps planned vs executed, pass/fail status, effort (hours), trends over time.; ; Schedule and progress: planned vs actual progress and forecasting to cycle end.; ; Traceability: requirements-to-tests-to-defects matrices and defect tracking, including Jira visibility via the Jira plugin.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from Panaya using built‑in export capabilities. Project information, test cases, execution results and defect lists can be downloaded into commonly used formats such as CSV for further processing.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Word (Docx)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Panaya is operated as a SaaS platform with resilience supported by disaster recovery planning and monitoring. Disaster recovery objectives for Customer Data are approximately 2 hours RTO and 15 minutes RPO. Planned maintenance and releases may require maintenance windows; customers can enable notifications to receive updates on releases and planned maintenance windows. Availability targets are agreed contractually (typically in the Subscription Order). If Panaya cannot restore the service to the agreed availability level, the MSA provides for termination of the affected subscription term and refund of prepaid unused fees for the terminated portion; For more detailed information please refer to Oracle Cloud Hosting and Delivery Policies.; ; https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd
• Approach to resilience: Panaya operates its SaaS service on AWS and supports geographic hosting by production environment (US or Europe). In Europe, the main data center is in Dublin with backup in Frankfurt; in the US, the main data center is in North Virginia with backup in Oregon. Panaya maintains disaster recovery plans with objectives of approximately 2 hours RTO and 15 minutes RPO for Customer Data. The service is continuously monitored via an industry-aligned logging system to detect unauthorized access and support operational response, and Panaya undergoes annual SOC 2 audits that include availability controls.
• Outage reporting: Panaya communicates service-impacting events primarily via customer notifications and support channels. Users can enable email notifications to receive updates on releases and planned maintenance windows. Availability commitments are defined contractually as “agreed service level availability”; if service restoration is impracticable, the MSA provides for termination of the affected subscription term and refund of prepaid unused fees for the terminated portion

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Panaya restricts access to administrative and management functions using a least-privilege, need-to-know access model with regular access reviews and approvals. Access to the production environment is heavily restricted and protected with 2FA, including controls for backup access, deletions, and sensitive database access. Panaya logs critical system activity and performs log review through manual and automated processes to monitor for unauthorized access. Within the application, access to functional areas is controlled using role-based permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 (audited; report available on request), ISO 27001 (aligned), and GDPR (including SCCs via the DPA).
• Information security policies and processes: Panaya operates a formal information security management framework led by a designated CISO and overseen by senior management and the board.; Policies and governance; Panaya maintains documented security policies covering access control, physical security, encryption, vulnerability management, logging and monitoring, incident response, business continuity and supplier management, all of which apply to employees and contractors.; ​; ; Roles and responsibilities are clearly defined; staff receive security training, must follow internal procedures, and compliance is monitored through audits, SOC 2 assessments, risk reviews, penetration testing and continuous log review, with incidents escalated via the CISO‑led security incident process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Panaya maintains baseline configurations for production infrastructure and uses a managed configuration system for server and patch management to maintain hardened security settings. Panaya also maintains a Change Management Policy that defines change types, required documentation, peer review, approval steps, and emergency change handling. Production and non-production environments are kept separate, and changes are tested in a separate test environment prior to deployment. Panaya publishes release notices for major and minor releases, and supports change governance through ongoing patching, regular risk assessments, and monthly internal and external vulnerability scans with remediation tracking
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Panaya operates a structured vulnerability management process aligned with its information security policy.; Potential threats are identified through recurring internal and external vulnerability scans and annual third-party penetration tests. Findings are triaged and prioritized based on severity and business impact, with remediation tracked through risk review and change management processes. Security patches are applied on an ongoing basis, with critical vulnerabilities prioritized for accelerated remediation. The CISO monitors security bulletins and notification services to trigger internal analysis and response when relevant.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Panaya performs protective monitoring through centralized logging and monitoring, including manual and automated log review processes and a logging system aligned with industry standards to continuously monitor for unauthorized access. Panaya performs monthly internal and external vulnerability scans and conducts monthly risk meetings; the CISO monitors security bulletins and notifies the incident response forum when relevant. For confirmed breaches affecting Customer Data, Panaya notifies affected customers immediately after confirmation and no later than 72 hours, or as set out in the customer agreement.
• Incident management type: Supplier-defined controls
• Incident management approach: Panaya maintains a formal Security Incident Policy managed by the CISO. Panaya personnel must report any known or suspected security incidents immediately. For confirmed security breaches affecting Customer Data, Panaya notifies affected customers immediately after confirming the incident and no later than 72 hours (or as set out in agreement). If all information is not available at the time of notification, Panaya provides follow‑up updates as additional information becomes available. Panaya takes steps to remediate, minimize effects, and investigate the incident, and will reasonably cooperate with customers and provide assistance and information on request for containment, investigation, remediation, or mitigation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: For the impact analysis related to SAP, Oracle and Salesforce, we provide a free assessment report for the clients.; ; For Test Management and Test Automation, we can offer a client defined use case specific trial for a week.
• Link to free trial: Can be shared on request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.