DELOITTE LLP

Zoho SaaS Implementation, Integration Licensing and Support

Implementation services of the Zoho SaaS suite of 50+ highly configurable low-code applications that support all your business activities. Implementation, integration, configuration, licensing and support services of the application suite including HR, CRM, Remediation, Case Management, Collections, Outcome Testing, Workflow, Outreach, Survey, Consultation, Data Presentation, Finance, Recruitment tools and more.

Features

• Real-time advanced analytics with reporting, imports, exports, dashboards and visualisation
• Sales, CRM, customer/supplier/partner management, surveying, outreach and marketing applications
• HR, people and recruitment applications and employee management tools
• Finance management, invoicing, billing, payments and subscription management
• Asset, item, inventory, knowledge, request, complaints and claims management
• Document and information storage, sharing, database management
• Enhanced workflow, case management, automation and process management
• Survey, consultation, assessment and data analytics services.
• APIs, development areas and low-code bespoke application builder
• Project, task, scheduling, software and programme management applications

Benefits

• A highly configurable modular suite of SaaS business applications
• Out-of-the-box integration between Zoho and third party apps, APIs
• Simple and quick to implement with fast delivery timelines
• Deloitte can build the applications to meet bespoke requirements
• Built-in automation which drives process efficiencies and saves time
• Innovative business solutions underpinned by Deloitte's solution expertise
• Self-serve so clients can make changes themselves
• Cost competitive licensing which includes cloud hosting
• Scalable meaning ease of roll-out across business areas
• Flexible and modular, any number of applications can be implemented

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

484105941903512

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Zoho have planned maintenance and mostly the services would be accessible. The planned maintenance will be communicated to the users via flyers, and in-app banners.
• System requirements:
  • Windows / Linux / Mac OS X
  • Safari 13
  • Google Chrome 73
  • Mozilla Firefox 69
  • Edge 79
  • Opera 60
  • Install Acrobat reader & Spreadsheet viewer (optional)
  • Necessary to use browsers, APIs, and Plugins support TLS v1.2

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide standard levels of service which are detailed below, and clients have the opportunity to request enhanced service levels and further SLAs if required. All incidents will be acknowledged by our teams within 2 hours. We aim for 100% availability of service, and the Zoho solution has 99.9% uptime with real time availability published live. We typically use the following definitions for assigning severity to incidents, however enhanced SLAs can be provided e.g. 24/7.; ; Critical incident resolution: 2 days.; Major incident resolution: 3 days.; Moderate incident resolution: 10 days.; Major incident resolution: 3 days.; Cosmetic incident resolution: 30 days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Deloitte have a dedicated Service Management team compromised of technical and service delivery professionals. We typically provide support to you require at the following levels:; ; Level 0: We provide end-to-end management of all incidents, through to client confirmed resolution, in adherence to all service level objectives. All issues are logged via our online ServiceNow portal, giving visibility of incident status, with detailed weekly reporting providing an overview of the performance of the service.; ; Level 1: Incident triage and resolution of any configuration issues. Incident diagnosis for technical issues and the application of restorative fixes. The team uses a range of tools and techniques, appropriate to the technology solution, to provide rapid response to client-impacting issues and expedite return to service.; ; Level 2: Detailed incident analysis for complex or multi-faceted incidents.; ; Level 3 Support: Development and testing of fixes required for resolution of incidents relating to a fault (or ‘defect’) in the solution.; ; Our standard support fee is charged as pay-as-you-go, based upon the SFIA rate cards. Alternative set fee support models can be provided if preferred.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Our experienced delivery teams supports clients through agile implementation of new solutions and our delivery model makes us a flexible and scalable Partner to work with. During an engagement we always have a focus on continuous improvement and process optimisation, meaning the solution we deliver works for our clients, rather than the teams having to work around a new technology.; ; Deloitte provide training, at an extra cost, for users and SME's of the tool on the clients side to enable them to use the tool efficiently and reduce the reliance on Deloitte for changes to the system.; ; Documentation will be handed over including but not limited to user guides, support models, product specifications and training materials.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Excel
  • PowerPoint
  • Visio
• End-of-contract data extraction: There are multiple ways for users to extract data on the platform. The method used to extract would depend on the application which is in use. Extracts can be made in .csv format for most applications, as well as PDF and other formats. Deloitte can support with data extraction and handover. Automated data extraction can be scheduled.
• End-of-contract process: As standard, contracts will be costed to include implementation, licencing and support for the period of the contract. During the contract, any change request raised to the system outside the standard support fee would be chargeable. At the end of the contract, we would offer the option to support decommissioning activity at additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: To ensure our onboarding and offboarding documentation is accessible to all users, we adopt a comprehensive approach focusing on content, design, and technical implementation. Firstly, content should be clear, concise, and logically structured using hierarchical headings, bullet points, and simple language, avoiding jargon where possible. Visually, we will prioritise readability by selecting legible sans-serif fonts, ensuring sufficient colour contrast between text and background, and avoiding reliance solely on colour to convey information. All meaningful images and graphics require descriptive alternative text to inform screen reader users, while complex visuals should have detailed descriptions. Hyperlinks will be meaningful, clearly indicating their destination rather than generic phrases. For tables, a simple structure with properly identified header rows and columns is essential. Finally, for digital documents like PDFs, ensuring proper tagging and logical reading order is vital. Regular testing with user feedback will help us continuously improve and maintain high accessibility standards.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Browser based applications are available on mobile devices, either on the web or via an application, the screens render as required.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Zoho is a SaaS provider with over 50 applications that are used to manage activities across different parts of a business. It is a robust solution designed to build a strong foundation for a business function.; ; More information about each application is available online; ; e.g. Zoho One Applications/Integration: https://www.zoho.com/one/applications/web.html
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Zoho's teams are working towards the implementation of WCAG (Web Content Accessibility Guidelines) across all of their applications, with some of there suite meeting requirements and some being tailored to adhere to them.
• API: Yes
• What users can and can't do using the API: Users are able to integrate with many different apps through Zoho using REST API's, the list of each applications API documentation can be found here: https://www.zoho.com/developer/rest-api.html; ; Users can also seamlessly integrate applications by using Webhooks. A Webhook is a type of API that facilitates the communication between applications by sending instant web notifications to and from each application. The list of applications that can use Webhooks with Zoho is growing. More information surrounding Webhooks can be found here: https://help.zoho.com/portal/en/kb/crm/automate-business-processes/actions/articles/webhooks-workflow#Scenarios; ; Zoho's applications can also be interacted with through automated import/export of data.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Zoho offers a suite of 50+ configurable applications that can be tailored to all business needs. The applications come with pre-built templates to cover a variety of requirements. Once implemented, users can make many system changes themselves without reliance on Deloitte for Change Requests (CRs).; ; To allow users to make these changes, we deliver training in both classroom-based and in remote environments. Our training is formed of 2 key parts: (1) user training to enable the end users of the tool to gain a solid understanding of the features and functionality, and how to use them. (2) SME training for team members who will have configuration access to the tool with the ability to make system changes.; ; This training will allow users with the correct permission levels to complete updates, including but not limited to, creating custom modules, update workflow, add/edit data fields, amending user permissions, driving automation, creating reports, and more.

Scaling

• Independence of resources: Zoho uses a scalable SaaS based infrastructure that will increase or decrease resources as required.

Analytics

• Service usage metrics: Yes
• Metrics types: In the background, Zoho tracks and collects Zoho usage metrics. A range of the applications provide reports that understand how the service provided is being used.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Zoho Corporation Limited

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Sensitive customer data at rest is encrypted using 256-bit Advanced Encryption Standard (AES). The data that is encrypted at rest varies with the services you opt for. Keys are owned and maintained using an in-house Key Management Service (KMS). Additional layers of security are provided by encrypting the data encryption keys using master keys. The master keys and data encryption keys are physically separated and stored in different servers with limited access.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users of the Zoho platform will be able to extract data in various formats such as raw data reports and analytical dashboards, including .CSV, PDF, .XLS and Image. This can be done easily via the user interface. The formats that are exportable for most applications are detailed in the next section.; ; Automated extraction is also available in some applications. APIs are available for system-system exporting.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
  • HTML
  • Image
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • VCF
  • From other database feeds

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Zoho guarantees all of its users a monthly uptime of 99.9% (excluding the downtime caused by scheduled maintenance and planned updates which will be communicated well in advance).
• Approach to resilience: Zoho have a business continuity plan for our major operations such as support and infrastructure management. For redundancy, Data in primary Data Center (DC) is replicated in the secondary. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimum or no loss of time.
• Outage reporting: Users are able to visit https://status.zoho.com/ which displays the live state of Zoho applications. Users can sign up to email alerts to be notified of any outages. ; ; Users are also notified from notifications in each individual application.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Username or password with 2 factor authentication or Single Sign On (SSO).; ; Roles and Profiles are assigned to each user to restrict what the user can see/actions they can perform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Zoho are ISO 27001, ISO 27017 and ISO 27018 certified. Zoho is also SOC 2 Type II compliant in Security, Confidentiality, Processing Integrity , Availability, and Privacy and Cyber Essentials Plus. These ISO and SOC audits are conducted annually, covers all the important and essential controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes to the service go through in depth testing to ensure that there is no regression on the service. A managed release process is followed for production releases.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Zoho have a vulnerability management process that scans for security threats using a combination of certified third-party scanning and in-house tools, with automated and manual penetration testing efforts. Furthermore, their security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure. Once they identify a vulnerability requiring remediation, it is logged, prioritized according to the severity, and assigned to an owner. Zoho further identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Zoho monitor and analyse information gathered from services, internal traffic in networks, and usage of devices and terminals. Zoho record this information in the form of logs. These logs are automatically monitored and analyzed to a reasonable extent that helps them identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data.; ; Once Zoho identify a vulnerability requiring remediation, it is logged, prioritized according to the severity, and assigned to an owner. Zoho further identify the associated risks and track the vulnerability until its closed by either patching the vulnerable systems or applying relevant controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Zoho have a dedicated incident management team. Zoho notify clients of the incidents in our environment that apply to you, along with suitable actions that you may need to take. Zoho track and close the incidents with appropriate corrective actions. Whenever applicable, Zoho will identify, collect, acquire and provide you with necessary evidence in the form of application and audit logs regarding incidents that apply to clients. Furthermore, Zoho implement controls to prevent recurrence of similar situations.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial versions available online via the Zoho website for a 2 week period.
• Link to free trial: https://www.zoho.com/one/signup.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Tuesday 1 April 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Wednesday 4 December 2024
• What the ISO 9001 doesn’t cover: The scope of the Quality Management System is limited to the scope of management consulting services delivered by the Technology and Transformation (T&T) Service Line of Deloitte LLP using the legal entity of Deloitte MCS Ltd. The scope of services includes, but is not limited to, the following offering portfolios: Enterprise, Technology & Performance; Human Capital; Customer; and Engineering AI & Data
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 078fca37-4815-4d81-88f9-985ed3a32ba6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 9cfeb0a7-5284-4efd-b8c6-a6fdd0d09dd6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.