AVEGEN LIMITED

HealthMachine Patient Support Platform

Provides a fully customisable mobile patient solution to set up, manage and deliver digital interventions, that will be evaluated in real-world studies. Embed helpful behaviour change, provide personalised education, remote monitoring, symptom/medication tracking and secure communication with their clinician. Live in multiple diseases, able to build regulated SaMD if required.

Features

• Tailored educational modules to individual health goals, conditions, and preferences.
• Real-time tracking of vital signs, symptoms, and medication adherence
• Seamless integration with wearables, health devices for comprehensive data analysis.
• Appointment/session booking, cancellation, management
• Automated reminders and medication adherence tracking.
• Guidance on nutrition, exercise, stress management, and behaviour change
• Secure messaging with healthcare professionals for personalised guidance.
• Incorporate AI models such as photo analysis
• Ability to deliver multi-lingual, multi-media, interactive content.
• The ability to export care summary documents and printed letters.

Benefits

• Improves self-management by the patient, engagement & activation
• Tailor care plans and improve adherence to evidence-based pathways
• Enhances communication and collaboration between patients and healthcare providers.
• Improve patient mental health, quality of life & care satisfaction
• Enables proactive monitoring and early intervention for better health outcomes.
• Accurate data collection with wearable & device integration
• Increase capacity by enabling remote monitoring and consultations
• Deliver in-time action with greater risk stratification of patients
• Reduce waiting times, wait lists and loss-to-follow-up
• Facilitates data-driven decision-making for optimised care management.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@avegenhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

488425864126239

Contact

Nayan Kalnad
07837810251
accounts@avegenhealth.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Requires internet access and modern, up-to-date browser.
• System requirements:
  • Internet connection
  • Modern, up-to-date browser

User support

• Email or online ticketing support: Yes
• Support response times: For critical and major issues:; UK business hours: 1 hour.; Out of hours: 3 hours.; Weekends: specific to each customer/contract.; ; Custom SLAs can be agreed with each buyer, to fit the needs of the service/team.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: License/subscription fee includes email-based support during UK business hours. In extraordinary circumstances, same-day, emergency onsite support is available.; ; Additional support is available at extra cost, using the SFIA framework pricing.; ; Each customer is assigned a customer services specialist.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All implementations start with a requirement gathering session to establish the customer's specific pathway and data needs. Then, our development team configure the customer's account with their specific data fields, forms, alerts, reports, and users/permissions.; ; Users are provided UAT/test system logins before go-live. We then provide support on the day of launch plus one follow-up training/Q&A day within 2-3 weeks or as needed.; ; All clinical users receive a digital training manual. We can also provide top-up online training via video calls.; ; Embedded training videos/walkthroughs are available to patients as part of their onboarding and always available within the app and accessible online.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, we agree on a final service date with the customer after which no additional data will be entered or changed in the system. Our team then prepares an extract of all data belonging to that customer's account. The data are extracted in multiple CSV files as needed, encrypted, and shared with the customer in a secure, encrypted manner.; ; Data can also be exported via JSON API and FHIR API.
• End-of-contract process: Once the customer confirms that their data set is complete, we delete the data from our servers (subject to any other data retention requirements). Our standard SLA is to return all data and delete from our servers within one month of contract end date (subject to individual agreement and dependent on the size of the dataset).; ; Once the contract is over and data return/deletion is complete, we delete the customer's account and all user access. There are no additional costs.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Clinician interface is optimised for desktop, whereas the patient interface is designed mobile first.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: APIs can be used for system integration, such as updating patient information, appointment details and/ or test results in both directions (both to- and from an EMR or PAS).
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: HealthMachine can be configured to the needs of specific individual diseases and pathways. Pathway states, forms, data fields, PDFs, and reports can be configured to specific pathway requirements. System can also be translated into most languages. Logo, landing page, and URL can be white-labelled.; ; Our mobile patient applications allow for better self-management by the patient. This application can also white-labelled, meaning providers can add their own brand name, logo and colours.

Scaling

• Independence of resources: We leverage cloud-based autoscaling capabilities of the AWS platform, such as highly available and scalable Elasticache, RDS, ALB. Additionally, monitoring is in place to alert ops team about unusual loads, so that manual intervention can happen as needed.; ; We also have in place network layer throttling mechanisms to protect users from malicious unusually high loads (e.g., DDOS attacks).

Analytics

• Service usage metrics: Yes
• Metrics types: Engagement: downloads, registrations, monthly active users, content completion rates; ; Usage: audit trail data; user sessions; user activities (calls made, appointments booked).; ; Clinical/Pathway: patient volumes; patient journey mapping; activity volume; clinical outcomes; time series outcome analysis; PROMs; ; Operational: team capacity/utilisation; efficiency gains/savings; progress towards KPIs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: An individual user (clinician or nurse) can export some data into Excel or CSV formats. An organisation (e.g., a clinical department) can request an extraction of patient-level data via support ticket. Authorised access to the REST API can also be provided for customers to export data programmatically.; ; Individual patients cannot access the system; however, we are able to support individual subject access rights requests via support tickets that come from clinical users.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel (xlsx)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON/REST API
  • FHIR API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All servers behind the firewall are in a virtual private cloud (VPC).

Availability and resilience

• Guaranteed availability: Standard service level agreement stipulates 99.9% availability.; ; For any unplanned outage of more than one hour during customer working hours, we will credit the pro-rated value on the next invoice.
• Approach to resilience: We have BCP and DR SOPs in place, which are reviewed annually and drills are practiced quarterly. Periodic secure offsite backup of all data.; ; More details available on request.
• Outage reporting: All users receive email alerts with outage details, resolution ETAs, and updates until service is back up and running.; ; There is an API which can be made available to customers upon request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Support and firefighter access is provided strictly on request. Support personnel do not have an open-ended access. All support access is designed to fully mask any personally identifiable information (PII). Only system-internal IDs are exposed to the support interface for troubleshooting.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 13485:2016; NHS data protection tool kit; GDPR compliant; Cyber Essentials certified
• Information security policies and processes: We follow processes that align to GxP and ISO 27001 standards. We have clearly defined and documented SOPs and policies for:; - data protection,; - breach/incident management,; - record retention,; - access control,; - systems & operational security,; - recruitment, contracting & supplier policies,; - cryptography policy,; - change management controls,; - data transfer policy.; ; All employees are trained on information security policies and quizzed. All policies and SOPs are reviewed and updated at least once per year.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow a documented change control & configuration management process. Every change is classified and assessed for impact on safety, security, system impact, testability & maintenance, scalability, customer impact, business impact/cost-benefit. Changes must be approved before added to a sprint.; ; All baseline and customer-specific configurations are documented in the configuration library.; ; Every change goes through a rigorous QA process, which is fully documented. Changes are only released once all QA criteria are met. QA pass criteria, results, screenshots, and release notes are stored internally. Customers are notified of any customer-visible changes to their configuration via release notes email.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow processes that align to ISO 27001.; ; User access rights: all users are granted permissions only for the systems they require; access is restricted by default and granted if needed.; ; Security patching: patches are deployed based on criticality, with critical/high deployed as soon as possible once validated. All patches are tracked and logged.; ; Malware/virus scans: all systems have anti-malware/virus software which is regularly updated and scans on a schedule.; ; Systems/networks are monitored for unusual activity. Any remediation actions are assessed and carried out as per SOPs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Compromise prevention: Server access is restricted using security groups, which are reviewed every 90 days. Only necessary ports are opened for IP addresses as per application requirement. Server OS configuration audit is done by third party.; ; Compromise identification: all access and changes are logged; audit log is reviewed for suspicious activity.; ; Potential compromises are flagged and escalated immediately for further investigation. If appropriate, suspected user accounts are suspended immediately. Any confirmed compromises are reported to IG and ICO teams as per SOPs.; ; We aim to respond to incidents within 4 hours of detection.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow an incident management SOP that aligns to the NHS DSPT guidelines and ISO 27001. We have pre-defined SOPs for events such as internal PII exposure, suspected compromised accounts, and disaster recovery. Users report incidents via email or phone, which are then escalated to senior management, DPO, ICO, and client organisation. Incident reports are provided digitally as per agreement with customer.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Clickable prototype provided based upon customer requirements.
• Link to free trial: https://www.avegenhealth.com/platform

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: Friday 11 August 2023
• What the ISO/IEC 27001 doesn’t cover: This certificate is for the provision of information security in design, development, delivery and support of cloudbased applications (web and mobile-based) for healthcare domain in accordance with the statement of applicability version 2.0 dated 15-Jul-2025.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Dc7d333e-3a01-453e-923c-04ee27d17a76
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • QMS- ISO 13485:2016
  • Data Security and Protection Toolkit
  • Data Protection Registration Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@avegenhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.