VIVACITY LABS LIMITED

VivaCity Analytics

VivaCity provides a 3-in-1 AI-driven traffic monitoring solution designed to give you accurate real-time data on network usage. Our intelligent sensors classify road users, track pathways, and detect near-misses. Accessible via a secure cloud dashboard, these insights empower you to make data-led decisions for safer, more efficient transport infrastructure.

Features

• 3-in-1 functionality: traffic monitoring, road safety, and signal control.
• Multimodal Active Travel Classifications including pedestrians, cyclists, & e-scooters.
• Vehicle classifications: Car, Motorbike, LGV, OGV1, OGV2, Bus, and Taxi.
• Automated 85th percentile and modal speed compliance reports.
• Advanced data analytics via dashboard and API including anomaly reporting
• End-to-end scoping, installation, data delivery, and insights.
• Unlimited internal users at no additional cost.
• Regional and national data sharing initiatives, including partnership with ATE.
• Sensors manufactured in the UK and comprehensive five-year warranty.
• GDPR-compliant processing with anonymised data, blurring, hashing, and edge processing.

Benefits

• 24/7/365 monitoring to reveal trends and changes in behaviour
• Analyze complex interactions between multiple classes of road users
• Maximize data insights from limited assets using 3-in-1 MultiView technology
• Near Miss: Mitigate dangerous road interactions before serious collisions occur
• Optimize real-time signal control for cyclists, pedestrians and vehicles
• Enhance active travel behaviours to support sustainable modal shifts
• Support critical Vision Zero, Net Zero, and school safety initiatives
• Demonstrate clear behavioural changes following infrastructure interventions
• Benefit from continuous sensor monitoring and automatic alerting
• Access data from thousands of sensors through VivaCity data-sharing initiative

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vivacitylabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

491232604839001

Contact

Chris Neil
020 4582 5967
sales@vivacitylabs.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Computer Vision AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Internet access
  • Web browser

User support

• Email or online ticketing support: Yes
• Support response times: Response times vary according to topic and urgency, with SLAs for responses to issues. We aim to respond to all non-urgent questions within 10 working days. Questions are responded to on standard working days only.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our standard support hours are Monday to Friday, 9am-5pm (UK time), excluding bank holidays.; ; Support channels available include email and telephone.; ; Customers are assigned a customer support manager. We also provide technical operations support. All our support team members are UK-based.; ; Standard support is provided at no additional cost. Bespoke quotes can be provided for non-standard support requests.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online training and user documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can download their data from the dashboard, or extract it via an API, until the end of the contract (including any contract extensions). After the end of the contract, users will no longer be able to extract data at which point API keys are removed and access to the system is terminated, but may continue to analyse and use any data they have previously extracted .
• End-of-contract process: There are 3 options at the end of the contract:; 1. The contract is extended and full system and data access remain; 2. The contract is fully terminated. The user's access to the system and data is revoked, and historical data may be deleted.; 3. A standby period is contracted, whereby historical data is stored for one year during which time a new contract may be agreed (and historical data preserved).; ; Customers will be advised in advance before any contract termination and will have the opportunity to extract their data prior to system access being disabled.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our customer support team provide a dedicated 1-to-1 onboarding session, with supporting documentation

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service has been primarily designed for desktop which we recommend using for a better UI, but all features can be accessed via mobile devices.
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Authenticate and Authorise; Fetch metadata for all hardware and virtual components; Fetch metric data for all features besides Tracks and Photographic Image
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers can pass various parameters to control some outputs.

Scaling

• Independence of resources: We guarantee independence through our distributed Edge Computing architecture. All video processing occurs locally on individual sensors, ensuring high activity at one location never impacts processing performance elsewhere.; Data transmission is managed via a scalable Google Cloud Platform infrastructure, utilising a Kafka messaging service designed to handle thousands of concurrent data streams without bottlenecks. Additionally, our database architecture ensures that complex reporting queries run by one user do not degrade dashboard performance or access speeds for others.

Analytics

• Service usage metrics: Yes
• Metrics types: We report on the frequency of user access to our Dashboard and downloads of our data
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: User can export data using our standard, machine-readable RESTful API serves data in modern JSON structures. The API also enables CSV. For security purposes, we will verify that the data-stream is secured using TLS1.3 mutual authentication.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • JSON
  • JPEG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Core data processing infrastructure is running on Kubernetes, which itself is hosted by Google Cloud Platform. Data is backed up with PITR. Further details on request.
• Outage reporting: Internal dashboard and alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to our cloud management console is via our employee Google accounts with mandatory 2 Factor Authentication. Only a limited number of employees have permissions to access the console on a strict need-to-have basis. Access is logged and monitored. Access is done remotely via SSH through on-demand keys managed through our internal PKI based on HashiCorp's Vault.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus; ISO9001
• Information security policies and processes: VivaCity has policies on internal security, access, acceptable use, incident management, and change management. All employees have access to these policies, all new employees go through mandatory training on these processes, and regular refresher sessions are provided for employees.; ; Our Technology Director has overall responsibility for information security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We manage configuration via our ISO 9001-accredited quality management system. All sensor components are tracked throughout their lifecycle using unique security credentials managed via Hashicorp Vault.; Proposed changes undergo rigorous internal code review and testing by our Engineering teams to assess compatibility and security impact prior to deployment. We utilise remote over-the-air updates to patch security vulnerabilities rapidly. Furthermore, access rights and system configuration changes are logged and regularly reviewed to ensure ongoing security compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess vulnerabilities on our Internet-connected assets using a combination of periodic external scanning and ongoing endpoint-based security monitoring. This includes regular external vulnerability scanning using Nessus as part of our Cyber Essentials Plus assessment, alongside continuous endpoint visibility and security recommendations provided by Microsoft Endpoint Security.; We also monitor security alerts from Google Workspace to detect suspicious account activity, email abuse, and administrative changes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is performed through automated alerts and ongoing manual review of security logs by the Information Security function.; ; Our Cloud infrastructure on Google Cloud Platform is protected through its Security Command Centre which features vulnerability scanning, log scanning and alerting, along with wider cloud system configuration analytics to ensure we have not deployed vulnerable infrastructure.; ; The company G-Suite features comprehensive user account management and direct integration with Google OAuth services. This system also provides intelligent alerts regarding user access logs and potential incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: There are several ways our Information Security team can become aware of an incident: a dedicated e-mail inbox, a Slack message from an employee, or automated alerts from our SIEM. We have templates ready for the most common types of incidents, e.g. “an employee had their laptop stolen”. There is a clear path of escalation from the Information Security function to the Tech Director and Chief Executive Officer. Individual incidents are documented and tracked, with a trail of relevant evidence attached.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Independent European Certification limited
• ISO 9001 accreditation date: Saturday 18 April 2020
• What the ISO 9001 doesn’t cover: Financial KPIs are monitored outside the scope of ISO9001
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 894c22e0-09ee-44c4-8934-0e1d7270e6de
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 472ef4bf-2e7e-41f5-a559-a3e79aa16e7c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vivacitylabs.com. Tell them what format you need. It will help if you say what assistive technology you use.