CREDITSAFE BUSINESS SOLUTIONS LIMITED

Anti-Money Laundering (AML) & Identity Checks

Our service helps organizations comply with AML regulations and prevent financial crime by delivering real-time sanctions screening, PEP checks, and adverse media monitoring. It also verifies identities through document validation, biometrics, and multi-source data matching. Designed for secure onboarding, fraud prevention, and continuous risk monitoring via API or portal.

Features

• Real-time sanctions and watchlist screening for global compliance.
• Politically Exposed Persons (PEP) and adverse media monitoring.
• Automated KYC workflows for onboarding and verification.
• Document validation for passports, IDs, and official credentials.
• Biometric authentication with face match and liveness detection
• Continuous risk monitoring and instant alert notifications.
• Multi-source identity data matching for accuracy and fraud prevention.
• Secure API integration for seamless system connectivity.
• Bulk processing capability for high-volume verification needs.
• Comprehensive audit and reporting tools for regulatory adherence.

Benefits

• Ensures compliance with AML and KYC regulations globally.
• Reduces fraud risk through robust identity verification.
• Speeds up customer onboarding with automated workflows.
• Provides real-time alerts for emerging financial risks.
• Improves operational efficiency and reduces manual checks.
• Enhances customer trust and transaction security.
• Scales easily for enterprise-level verification demands.
• Integrates quickly with existing systems via secure APIs.
• Delivers accurate, multi-source identity and risk data.
• Supports audit readiness with detailed compliance reporting.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.davey@creditsafeuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

492962737928982

Contact

Public Sector Team
02920 886 500
peter.davey@creditsafeuk.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Secure internet connection with minimum 256-bit SSL encryption enabled.
  • Modern web browser supporting HTML5 and JavaScript (Chrome, Edge, Firefox).
  • Operating system: Windows 10+, macOS 11+, or Linux distributions.
  • Minimum 4 GB RAM and dual-core processor for performance.
  • Access to REST API endpoints via HTTPS for integration.
  • Active antivirus software for all client and server environments.
  • Virtual machines require updated OS patches and security configurations.
  • No proprietary licenses; service runs on standard web technologies.
  • No proprietary licenses; service runs on standard web technologies.
  • Optional MFA-enabled identity provider for secure user authentication.

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Dedicated Account Manager; Every client is assigned an Account Manager for strategic guidance, SLA adherence, and onboarding; Technical Support Team; Includes solution engineers for API integration and troubleshooting. tools.; Proactive Alerts: Scheduled maintenance notifications and emergency update communications.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide multiple onboarding options to ensure a smooth start:; ; User Documentation; Comprehensive guides, FAQs, and step-by-step instructions are available online, covering account setup, report generation, monitoring configuration, and API integration.; ; Online Training; Interactive webinars and video tutorials help users understand key features and best practices. Sessions include Q&A for real-time support.; ; Onsite Training (Enterprise Clients); For large deployments, we offer tailored onsite workshops focusing on advanced functionality, compliance requirements, and integration strategies.; ; Dedicated Account Manager; Each client is assigned an account manager for personalized onboarding, configuration assistance, and ongoing support.; ; Self-Service Resources; Access to knowledge base articles, API documentation, and troubleshooting guides for technical teams.; ; These options ensure users can quickly configure the service, customize features, and start leveraging credit reports and monitoring tools effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When your contract ends, we ensure you can securely retrieve all your data. Users have several options:; ; Self-Service Download; Access the web portal to export reports, monitoring lists, and historical data in standard formats (CSV, PDF, or XML).; ; Bulk Extraction; For large datasets, we provide secure SFTP transfers or encrypted file delivery upon request.; ; API Access; Continue using API endpoints during the termination window to pull remaining data before deactivation.; ; Support Assistance; Our technical team and account manager guide you through extraction steps, ensuring compliance with data protection regulations.; ; Data Retention Policy; After extraction, data is retained for a limited period (as per contract) before secure deletion.; ; These options guarantee that all credit reports, monitoring configurations, and related records are returned to you in a usable format without disruption.
• End-of-contract process: At the end of the contract, user access to the service, including credit reports, monitoring alerts, and API functionality, will be deactivated. All stored data remains accessible for a limited period for export, subject to compliance requirements. Clients can request data archiving or secure deletion in line with GDPR standards.; Included in Contract Price; ; Access to UK & Ireland credit reports within agreed limits.; Monitoring alerts and compliance tools (AML/KYC) as specified in the package.; Standard support (email, phone, ticketing) and user documentation.; API access for integration within usage limits.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop version offers full functionality, including advanced analytics, bulk exports, and complete API integration management. It supports multi-window navigation for handling large datasets and detailed reporting. The mobile version is streamlined for quick access, allowing users to view credit scores, alerts, and basic company details on the go. It provides essential compliance tools but lacks advanced customization and bulk features. Both platforms deliver secure login, real-time monitoring, and AML/KYC checks, ensuring consistent compliance and data protection across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Yes, the service provides a web-based interface accessible through modern browsers. It offers intuitive navigation for credit reports, monitoring alerts, compliance checks, and account management. Users can log in securely with multi-factor authentication and manage features like API settings, document downloads, and real-time notifications. The interface is designed for ease of use and supports both desktop and mobile access.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We conducted usability and accessibility testing with participants who rely on assistive technologies, including screen readers, keyboard navigation, and high-contrast modes. Testing sessions focused on validating compliance with WCAG guidelines and ensuring that core tasks—such as viewing credit reports, navigating dashboards, and managing alerts—were fully operable without visual or mouse input. Participants provided feedback on clarity, responsiveness, and error messaging, which informed iterative design improvements. Real-world scenarios were simulated to identify barriers and optimize workflows for users with visual and motor impairments. This process helped confirm compatibility across desktop and mobile platforms and reinforced our commitment to inclusive design and equal access for all users.
• API: Yes
• What users can and can't do using the API: API Capabilities (What users can and can’t do); ; Can: Retrieve company credit reports, scores, limits, director data, filings/images, monitoring alerts; run AML/KYC checks; manage watchlists; pull audit logs; paginate/filter results; webhook subscriptions for event alerts.; Can’t: Change Creditsafe source data, override scores/limits globally, or upload third‑party data to alter reports.; ; Set-up via API; ; Request credentials; obtain client_id/secret.; Authenticate with OAuth 2.0 to receive access tokens (JWT).; Whitelist IPs (if required); configure webhooks (callback URL + secret).; Optional: Provision SFTP for bulk files; generate API keys for lower-risk endpoints.; ; Making Changes via API; ; Create/modify monitoring subscriptions (companies, thresholds, alert channels).; Manage users/roles for API-only integrations (where enabled by contract).; Update webhook endpoints, rotate secrets/keys, and pause/resume subscriptions.; Configure request parameters (fields, locales, output formats) per endpoint.; ; Limitations; ; Read-mostly: No direct edits to canonical data or scoring models.; Rate limits apply (burst and daily caps); exceeding returns.; PII/Compliance gates: AML/consumer endpoints require additional enablement and auditing.; Historical images/large filings delivered asynchronously or via SFTP.; Sandbox differs from production datasets; do not benchmark accuracy there.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can adjust AML screening rules like risk thresholds and matching sensitivity, configure identity verification workflows including document types and biometric checks, set alert preferences and reporting formats, and customize dashboard layouts. Integration and automation can be tailored via secure API. Authorized administrators, compliance officers, and technical teams manage these settings.

Scaling

• Independence of resources: We guarantee consistent performance through auto-scaling infrastructure, load balancing, and resource isolation. Each user session runs independently, preventing cross-impact. Continuous monitoring and proactive alerts allow us to address spikes before they affect service. Surplus capacity and regular stress testing ensure stability during peak demand. Users always experience reliable, uninterrupted service regardless of overall system load.

Analytics

• Service usage metrics: Yes
• Metrics types: Rack login activity, report usage, monitoring alerts, API calls, feature adoption, data exports, performance, and compliance checks. Metrics include active users, credit report volume, alerts triggered, API success rates, add-on usage, export formats, response times, and AML/KYC screenings. Access via admin dashboard, downloadable reports, or API for BI integration.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data directly from the web interface or via API. Reports and monitoring data are available in multiple formats, including PDF, CSV, XML, and JSON. Bulk exports can be scheduled through secure SFTP for large datasets. API endpoints allow automated retrieval and integration with internal systems. Exports include audit logs and can be customized by filters such as date range, company type, or report fields.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability and SLA; We guarantee 99.9% uptime for all core services, excluding scheduled maintenance. Our infrastructure is built on redundant systems with automatic failover to ensure high availability and resilience. Real-time monitoring and proactive incident management minimize downtime risk.; Service Level Agreement (SLA); If availability falls below the guaranteed level in a given month, customers are eligible for service credits based on the duration and severity of the outage. Credits are applied to future invoices and calculated according to our SLA terms.; Refund Process; Customers can request credits through the support portal within 30 days of the incident. We review and confirm eligibility promptly to maintain transparency and trust.; Our commitment ensures users experience reliable, uninterrupted service aligned with industry best practices.
• Approach to resilience: Service Resilience; Our service is designed for high resilience through a redundant, distributed architecture that eliminates single points of failure. Core components run on clustered systems with automatic failover, ensuring continuity during hardware or network disruptions. Data is replicated across multiple nodes to maintain integrity and availability.; Datacenter Resilience; Our datacenters comply with Tier III or higher standards, featuring dual power sources, redundant cooling, and diverse network paths. Physical security and environmental controls are continuously monitored. Disaster recovery plans include geo-redundant backups and tested failover procedures to restore service quickly in the event of a major incident.; Detailed datacenter specifications and resilience strategies are available upon request for security reasons.
• Outage reporting: We provide transparent and timely outage notifications through multiple channels:; ; Public Status Dashboard: A real-time dashboard displays current service status, incident details, and estimated resolution times. Historical uptime data is also available for review.; API Access: Customers can integrate outage and status information into their own monitoring systems via our REST API, ensuring automated visibility.; Email Alerts: Subscribed users receive immediate email notifications for service disruptions, maintenance events, and resolution updates. Alerts include incident summaries and expected recovery timelines.; ; These mechanisms ensure customers are informed promptly and can take necessary actions to minimize impact. Our approach aligns with best practices for operational transparency and reliability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are protected through role-based access control (RBAC), ensuring only authorized personnel can perform administrative actions. All access requires multi-factor authentication (MFA) and is logged for audit purposes. Privileged accounts are monitored continuously, and least-privilege principles are enforced. Support channels use identity verification before processing requests, preventing unauthorized changes. These measures safeguard sensitive operations and maintain compliance with security standards.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We follow industry-recognized frameworks including ISO 27001, NIST, and CSA CCM to ensure robust information security. Our policies cover data protection, access control, incident response, and compliance with regulatory requirements. All policies are reviewed annually and updated as needed to address emerging threats.; Reporting Structure; Information security is overseen by our Chief Information Security Officer (CISO), supported by a dedicated security team. The CISO reports directly to executive leadership, ensuring accountability and visibility at the highest level.; Policy Enforcement; Compliance is maintained through mandatory employee training, regular audits, and automated monitoring tools. Non-compliance triggers corrective actions and escalation to senior management. We also conduct penetration testing and vulnerability assessments to validate adherence.; These measures ensure security policies are consistently applied and aligned with best practices.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components are tracked throughout their lifecycle using a centralized configuration management database (CMDB). Changes follow a formal process including impact analysis, security risk assessment, and approval by the Change Advisory Board (CAB). Automated tools enforce version control and maintain audit trails for traceability. Security reviews are mandatory for all changes, with penetration testing or vulnerability scans applied where relevant. This ensures controlled, secure, and documented updates across the environment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We continuously monitor for threats using industry threat intelligence feeds, vendor advisories, and CVE databases. Potential vulnerabilities are assessed through risk scoring and impact analysis to prioritize remediation. Critical patches are deployed within 24 hours, and high/medium-risk updates follow defined SLAs. Automated scanning tools and regular penetration tests validate patch effectiveness. This proactive approach ensures rapid response and minimizes exposure to emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use real-time monitoring tools, SIEM systems, and anomaly detection to identify potential compromises, including unusual access patterns or suspicious activity. When a threat is detected, our incident response team immediately investigates, isolates affected systems, and applies remediation measures. Critical incidents are addressed within one hour, with full resolution following defined SLAs. Continuous logging and forensic analysis ensure transparency and compliance with security standards.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain pre-defined processes for common events, including security breaches, service outages, and data integrity issues. Users can report incidents via our support portal, email, or 24/7 helpdesk, ensuring rapid acknowledgment. Each incident is logged, prioritized, and managed according to severity. After resolution, we provide formal incident reports detailing root cause, corrective actions, and preventive measures. Reports are delivered through the portal or email for transparency and compliance.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free Version; Includes basic access to the platform with limited credit report views and standard monitoring alerts. Advanced features like API integration, AML, Consumer checks, and international reports are excluded. The free version is available for a 30-day trial period only.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 50%
• Between £250,000 and £500,000: 50%
• Between £500,001 and £1,000,000: 50%
• Between £1,000,001 and £2,500,000: 50%
• Between £2,500,001 and £5,000,000: 50%
• Over £5,000,001: 50%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau (part of Amtivo Group Ltd)
• ISO/IEC 27001 accreditation date: Tuesday 22 September 2020
• What the ISO/IEC 27001 doesn’t cover: Systems, services, or locations outside the defined ISMS scope (e.g., legacy platforms or subsidiaries not included in the certification boundary).; Activities unrelated to information security, such as marketing-only functions or administrative tasks that do not handle sensitive data.; Third-party environments not under our direct control.; Controls deemed unnecessary after risk assessment, as documented in the Statement of Applicability.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: UKAS (United Kingdom Accreditation Service)
• ISO 9001 accreditation date: Friday 2 August 2024
• What the ISO 9001 doesn’t cover: Design and Development (Clause 8.3): Creditsafe does not perform product or service design; all solutions are based on customer specifications.; Activities outside the QMS scope: Functions such as marketing-only activities or administrative tasks that do not impact product/service quality.; Locations not listed in the certificate: The certification applies only to the sites and functions identified in our ISO 9001 certificate.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council framework
• PCI DSS accreditation date: Thursday 12 September 2024
• What the PCI DSS doesn’t cover: Non-payment systems and applications (e.g., CRM, marketing platforms, and general business systems).; Corporate networks and endpoints that are segregated from the CDE.; Third-party services that manage their own PCI DSS compliance independently.; Physical locations not listed in the Attestation of Compliance (AOC).; Business functions unrelated to payment processing, such as HR and non-card financial operations.
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: EcoVadis Bronze Rating

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.davey@creditsafeuk.com. Tell them what format you need. It will help if you say what assistive technology you use.