OUTSYSTEMS LIMITED

Outsystems Developer Cloud

OutSystems provides the only open, high-productivity application platform (PaaS) that makes it easy to create, deploy and manage enterprise mobile and web applications. OutSystems platform enables rapid delivery of Mobile and Web applications for all devices utilizing responsive web design.

Features

• Application Development
• Low Code
• Development Operations
• Full stack application development
• Mobile development
• Web development
• Artificial Intelligence
• Business process technology
• Automation
• Seamless Integration

Benefits

• Rapid application development
• Full stack application development
• Visual application development
• Built in AI develpoment
• AI assisted development
• Scalability and Security

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.hammond@outsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

494551217691446

Contact

Richard Hammond
07747 621155
richard.hammond@outsystems.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: OutSystems is a visual application development platform which can be used to build enterprise business applications and can also be used to integrate into any third part application and act as an extension to that software service
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: No system requirements if hosted on the OutSystems cloud

User support

• Email or online ticketing support: Yes
• Support response times: 4 Business Hours for standard support; 2 Business Hours for extended support; 1 Business Hour for premium support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: No
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Go to https://www.outsystems.com/, our chatbot will appear and offer support. It will direct you to the correct channel, may it be portal, documentation or telephone support.
• Onsite support: Yes, at extra cost
• Support levels: OutSystems provides different types of support levels. By default 8x5 support is included in all editions of the platform. Customers also have the chance to purchase Extended or Premier 24x7 support at an additional cost. A technical account manager can also be included at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: OutSystems provides all customers with an intuitive online portal which includes detailed guided paths and training courses to take you from start to finish on which ever certification you aim on completing, whether it be a reactive web developer, mobile developer, UI developer and so many more. It also includes an extensive amount of user documentation and user forums so you will have all the collateral at your fingertips whenever needed.; ; OutSystems can also provide onsite training. Enjoy a highly interactive hands-on instructor-led experience in a small group of fellow OutSystems professionals. You will deep-dive into OutSystems development and more, with the assistance of a Certified Trainer from OutSystems. These fully immersive instructor-led courses, which can be delivered in a classroom, remotely, or in a hybrid setting (with some participants in the classroom and others remote), are the best way to learn OutSystems.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Online Portal
  • https://success.outsystems.com/documentation/
• Documentation accessibility standard: EN 301 549
• End-of-contract data extraction: It is up to the customer to extract any data before their contract ends. The data is either stored on a SQL or Oracle backend database, and the customer can request a full backup to their database before the contract ends. There are also multiple tools on the OutSystems Forge to extract data,
• End-of-contract process: See SUBSCRIPTION (section 2) and TERM & TERMINATION (section 8) sections of Outsystems Master Service Agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: With OutSystems you can build both mobile and web services. We provide an omnichannel experience
• Service interface: Yes
• Description of service interface: The service interface is that same experience as the rest of the development environment interface. One standard interface to make it easier for the users
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: To be confirmed
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: OutSystems is a development platform, therefore you can expose or consume any API's through the platform. OutSystems provides APIs that allow you to extend the capabilities of your applications. With these APIs you can integrate your applications with external systems, and programmatically access OutSystems features.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: OutSystems is a low code, visual development platform, and therefore all applications developed within OutSystems can be fully customisable in an agile methodology

Scaling

• Independence of resources: The OutSystems platform is designed for scalability, fully adjustable to the specific requirements of customers. As customer applications grow, whether in number of users, transactions, or volumes of data, to name a few, the platform easily handles the increased loads and demands. The OutSystems architecture supports vertical scalability (increasing the compute capacity of a single component, such as a server) and horizontal scalability (adding more components to distribute the load). As a result, customer applications can scale with virtually no restrictions.

Analytics

• Service usage metrics: Yes
• Metrics types: Full Metrics on the use of both the platform and applications designed and landed on the platform. This includes Application Object reporting as well as number of users, sessions and integrations
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are different ways of exporting data. These are described here: https://success.outsystems.com/documentation/how_to_guides/data/how_to_export_entity_data_to_excel/
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Monthly Uptime Percentage is calculated as 100% minus the percentage of Downtime minutes out of the total minutes during that calendar month. Downtime minutes are counted as the number of minutes the Application runtime is not accessible to end users during the Support Access Periods the customer is entitled to. Where the Customer has more than one production runtime environment or stage, Uptime is calculated as the average of the availability of all such runtimes.; ; Service Remedy: Upon Customer’s timely notice to OutSystems in accordance with the Service Credits Claims process set forth below, if the availability of the OutSystems platform (measured separately for each Software product licensed by Customer when multiple Software products are licensed) for the month falls below the applicable Monthly Uptime Percentage commitment (Service Uptime exclusions apply), then OutSystems will credit to Customer for the next subscription renewal a portion of the subscription fees (measured separately for each Software product licensed by Customer when multiple Software products are licensed), prorated for the month where such failure occurred, as follows (each a “Service Credit”).
• Approach to resilience: Available on request
• Outage reporting: There are a number of ways OutSystems reports outages, including a public dashboard - https://status.outsystems.com/, an API and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: OutSystems employs a comprehensive, multi-layered security approach to restrict access to management interfaces and support channels, primarily relying on Role-Based Access Control (RBAC), network segregation, and robust authentication mechanisms.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OutSystems has been certified and attested to confirm compliance with ISO 27001, ISO 27017, ISO 27018, ISO 22301, ISO 9001 international standards standards, by independent auditors. Moreover, our Sentry offer holds a SOC 2 Type II and HIPAA attestations. Further details about these ISO certifications and SOC attestation and their contribute to OutSystems security practices can be found here: https://www.outsystems.com/compliance; ; Security policies and similar documents are classified as internal according to the OutSystems Information Classification Policy and are not shared with external parties.; OutSystems security documentation, including ISO certificates, SOC 2 and HIPAA reports, and Executive Summary of Penetration Test Reports are publicly available to customers, and prospects under NDA here: https://security.outsystems.com/

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: OutSystems has a set of defined policies and procedures regarding software development and change management, aligned with international standards as well as industry best practices, in order to guarantee that all changes are authorized, designed, developed, configured, documented, tested, approved, and implemented in accordance with security commitments and requirements.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: OutSystems maintains vulnerability and patch management policies and procedures ensuring all vulnerabilities are promptly identified, prioritized and mitigated.; OutSystems proactively monitors reputable industry sources for security vulnerabilities in the technology stacks, and uses standard risk rating methodologies to plan an appropriate response. More information available here: https://success.outsystems.com/Support/Security/Vulnerabilities
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: OutSystems Sentry offer includes extended monitoring of the OutSystems Cloud servers and a log review practice, following daily operational security procedures and checklists. This enhances the detection of attempts to breach the system security, further protecting the systems from both external parties and rogue employees. The OutSystems CSIRT uses a combination of tools, including security information and event management (SIEM), and administrative procedures to handle alarms and logs of systems such as OutSystems platform, operating systems, database, anti-virus, intrusion detection system, file integrity monitoring.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: OutSystems has defined internal policies and procedures regarding security incidents, to ensure all suspected information security incidents are reported promptly and that the correct procedures are performed to respond appropriately to security incidents.; ; More details about the OutSystems Computer Security Incident Response Team (OutSystems CSIRT) are available here - https://www.outsystems.com/compliance/csirt/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: NHS Network (N3)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: OutSystems offers free use through a Personal Edition, a free cloud-based environment for personal development, learning, and experimentation. While it is free to use indefinitely as long as it is actively used, it has limitations, such as a single environment for development.
• Link to free trial: https://www.outsystems.com/low-code-platform/free/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Aprio
• ISO/IEC 27001 accreditation date: Thursday 10 August 2023
• What the ISO/IEC 27001 doesn’t cover: This certification applies to the Information Security Management System (ISMS) of OutSystems’ cloud-based low-code development platform, associated infrastructure, and managed services in accordance with Statement of Applicability version 11.0 dated May 29, 2025, and adjudged that the exclusions under this statement do not compromise the integrity of the ISMS.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Aprio
• ISO 9001 accreditation date: Friday 4 August 2023
• What the ISO 9001 doesn’t cover: This certification will apply to the Quality Management System (QMS) of OutSystems’ cloud-based low-code development platform, associated infrastructure, and managed services and adjudged that the exclusions under this statement do not compromise the integrity of the QMS.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Aprio
• PCI DSS accreditation date: Monday 31 March 2025
• What the PCI DSS doesn’t cover: ☒ Applications / software ☐ Systems security services ☐ POI / card present; ☐ Hardware ☐ IT support ☐ Internet / e-commerce; ☒ Infrastructure / Network ☐ Physical security ☐ MOTO / Call Center; ☐ Physical space (co-location) ☐ Terminal Management System ☐ ATM; ☐ Storage ☐ Other services (specify): ☐ Other processing (specify):; ☐ Web-hosting services Not Applicable Not Applicable; ☐ Security services; ☐ 3-D Secure Hosting Provider; ☒ Multi-Tenant Service Provider; ☐ Other Hosting (specify):
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: CF9C4659-A463-4FA6-8F57-B21F88010AD0
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 27018
  • ISO 27017

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.hammond@outsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.