ACTUALISED LIVING LIMITED

Cloud Based Transcription & Documentation Service

Zone Scribe is an AI-powered transcription and document-generation service that records or imports audio, transcribes in real time, uses your documents and trusted sources for context, and produces structured outputs. It is MHRA Class I registered, with a DCB0129 Clinical Safety Case and Hazard Log under UK governance.

Features

• Zero-Effort Documentation
• Time Savings
• High Quality Records
• Seamless Workflow Integration
• increased Throughput & Productivity
• Secure & Compliant Data Handling
• Reduced Burnout & Cognitive Load
• Flexible, Multi-Context Capture
• Actionable Insights & Analytics

Benefits

• Clients receive responsive helpdesk support,
• End-to-End Lifecycle Support
• Dedicated Account Management
• Fully Managed Setup & Onboarding
• Personalised Workflow Mapping
• Regular Product Updates & Enhancements
• Transparent Data Handling & Governance
• Scalable Deployment

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at deliveryteam@actualisedliving.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

496020944221797

Contact

Mark Nottingham
+447711556629
deliveryteam@actualisedliving.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Ambient Zone Scribe has a few operational constraints buyers should be aware of. It requires a reliable internet connection and good-quality audio for accurate transcription. Use is intended for controlled spaces rather than public environments, and recording must follow agreed governance, retention and consent requirements. Integration depends on the client’s existing systems supporting standard formats. The service runs in a public cloud configuration, so certain public-cloud–specific customisations may not be supported.
• System requirements:
  • Stable broadband internet connection
  • Device with reliable audio capture.
  • Modern web browser installed.
  • No hardware installation required.

User support

• Email or online ticketing support: Yes
• Support response times: Our response times are designed to provide fast, reliable support for all users of the Ambient Zone Scribe service. Standard support queries are acknowledged promptly, with most issues addressed within agreed service-level targets. Critical incidents receive immediate attention, and high-priority cases are escalated to the technical team without delay. Routine requests, such as configuration changes or usage questions, are typically resolved within standard business hours. For clients opting into enhanced support packages, extended hours and faster turnaround times are available. Our aim is to ensure smooth, uninterrupted service with clear communication and predictable, dependable response times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a standard support service to all customers at no additional cost. Support is delivered via email and covers technical incidents, account queries, onboarding guidance, and general troubleshooting.; ; All customer enquiries are logged and triaged based on issue severity to support timely resolution. The Supplier applies consistent response handling for all customers and does not offer tiered or paid support packages.; ; Support requests are managed by the Supplier’s central support team, with escalation to engineering teams where appropriate. The Service does not include dedicated Technical Account Managers or named support engineers. Customers receive coordinated updates and clear communication throughout incident resolution in line with the Service Definition.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a fully supported onboarding process to ensure users adopt the Zone Scribe smoothly and confidently. This includes guided remote setup, online training sessions, and comprehensive step-by-step user documentation covering recording, reviewing, and exporting notes. Each client is assigned an onboarding lead who manages configuration, environment setup, and user access, ensuring the service is tailored to organisational workflows. Ongoing digital support, help resources, and our colleague compliance dashboard help maintain user confidence, engagement, and adherence to information-governance requirements throughout the service lifecycle.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Virtual Tours
  • In-platform guidance
  • Knowledge-base articles
  • Tutorial Videos
• End-of-contract data extraction: At contract end, we provide customers with a secure, complete export of all their data in an agreed standard format (e.g., PDF, DOCX, JSON, or CSV). Exports are delivered via a secure, time-limited download link or secure file transfer (SFTP) depending on customer preference.; All data extracts are fully auditable, and we work with the customer to confirm receipt before any deletion occurs.; ; Once the client confirms successful transfer, data is securely deleted from our private-cloud environment in line with the agreed Data Sharing Agreement (DSA) and retention policy, with a deletion certificate provided for assurance.
• End-of-contract process: At the end of the contract, we follow a structured and fully governed off-boarding process. We provide a complete, secure export of all customer data in agreed formats (PDF, DOCX, JSON or CSV) via a time-limited secure download link or SFTP, with no additional charges for data extraction. Once the customer confirms successful receipt, we perform secure data sanitisation in line with ISO 27001, and the agreed Data Sharing Agreement (DSA). All deletions are verified, logged and auditable. No extra costs are incurred for standard off-boarding
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Functionally, both mobile and desktop provide the same core Ambient Zone Scribe capabilities, including audio capture, automated documentation, secure upload, and access to generated summaries.; The differences between desktop relate primarily to interface design to support mobile app layout
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Ambient Zone Scribe includes a secure, browser-based service interface. Users can access it from desktop or mobile devices without installing local software. The interface provides simple controls for starting/stopping recordings, reviewing generated notes, approving or editing summaries, and managing user settings.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted user-centred accessibility reviews of the Ambient Zone Scribe interface with individuals who use assistive technologies. Testing has included screen readers (e.g., NVDA, VoiceOver), keyboard-only navigation, high-contrast modes, and mobile accessibility features such as voice control. Feedback from these users has informed improvements to navigation order, labelling, focus states, and readability. In addition, we follow WCAG 2.2 AA–aligned design principles and perform ongoing internal accessibility checks as part of our secure development lifecycle.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise Zone Scribe through configuration options that allow the service to align with local clinical workflows while retaining a standard, supported core platform. Customisation is limited to user-controlled settings and configurations rather than bespoke development.; ; Customisable elements include clinical documentation templates, structured note formats, commonly used phrases, and shared workspaces (“Spaces”). Templates can be configured to reflect local clinical standards, specialty requirements, and preferred documentation structures. Users can also manage personal preferences, such as workspace organisation and transcription behaviour, where permitted by organisational policy. Access permissions can be configured to control who can view, edit, and approve content within shared spaces.; ; All customisation is performed directly within the Zone Scribe user interface using self-service tools. Templates, phrases, and workspace settings can be created and updated without supplier intervention, and changes are applied immediately.

Scaling

• Independence of resources: We ensure users are not affected by the demand others place on the service by using scalable cloud infrastructure, load balancing, and resource isolation to maintain consistent performance. The system automatically scales during periods of high usage, and continuous monitoring allows us to identify and manage unusual load patterns. Rate-limiting and capacity planning further protect platform stability, ensuring that no single user or organisation can negatively impact the overall service experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Data usage, time, count of recordings templates documents, storage used and transcription hours, LLM usage - ask Ai
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: We provide a complete export of all customer data in the formats agreed during onboarding (e.g., PDF, DOCX, JSON, CSV). Data is packaged securely and delivered via a time-limited encrypted download link or secure file transfer (SFTP), depending on customer preference. All exports are fully auditable, and receipt is confirmed with the customer before any data is removed from our environment. No additional costs are charged for standard data-export activities.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • DOCX
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • DOCX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Zone Scribe is provided with a Service Level Agreement (SLA) for availability of 99.9% per calendar month, excluding planned maintenance windows that are communicated to users in advance. Availability is defined as the ability for authenticated users to access the Zone Scribe service and its core functionality.; ; Service uptime is continuously monitored using automated monitoring tools. Availability calculations exclude scheduled maintenance, emergency security actions, customer-side connectivity issues, and force majeure events.; ; If monthly availability falls below the 99.9% SLA, customers are eligible for service credits applied to their next invoice. Credits are calculated as a proportion of the monthly service fee, based on the level of availability not achieved. Service credits represent the sole financial remedy for failure to meet the availability commitment.; ; Customers can request an SLA review and applicable service credits within an agreed timeframe following the affected month. Incident notifications and post-incident reports are provided to ensure transparency and allow customers to validate service performance.
• Approach to resilience: Zone Scribe is hosted on Amazon Web Services (AWS) using Amazon ECS with Fargate and Auto Scaling, and is fronted by Amazon CloudFront and protected by AWS Web Application Firewall (WAF), delivering a highly resilient and secure service architecture.; ; Amazon ECS Fargate enables Zone Scribe to run containerised workloads in a fully serverless manner, removing the need to manage underlying infrastructure. Failed tasks are automatically replaced, and capacity scales dynamically in response to demand. Services are deployed across multiple AWS Availability Zones, ensuring fault tolerance and continued operation in the event of infrastructure or zone-level failures.; ; Amazon CloudFront provides a globally distributed content delivery network, serving content from edge locations to reduce latency and minimise dependency on backend services. CloudFront also supports origin failover, allowing traffic to be routed automatically in the event of backend service degradation, thereby maintaining service availability.; ; AWS WAF protects Zone Scribe from malicious traffic, including common web exploits and distributed denial-of-service (DDoS) attacks. This reduces the risk of service disruption and helps maintain consistent performance.; ; Collectively, this architecture delivers a self-healing, scalable, and highly available platform that aligns with cloud security best practices for asset protection and operational resilience.
• Outage reporting: When an outage is identified and confirmed, our support team sends an initial email to all affected users, outlining the nature of the issue and confirming that an investigation is underway. This first notification ensures users are informed promptly and understand that the incident is being actively addressed. Throughout the duration of the outage, we continue to provide regular email updates to maintain transparency and support operational planning. These updates include the current status of the investigation, progress made by the engineering team, any available workarounds to minimise disruption, and expected recovery timelines when they can be reasonably estimated.; ; Once normal service has been fully restored, we issue a restoration email confirming resolution, summarising the impact, and describing the actions taken to return the system to stable operation. This provides clear closure and reassurance that the issue has been resolved. Where it is helpful to the organisation, we can also provide an optional post-incident summary via email. ; ; This summary outlines the root cause of the outage, the technical or operational factors involved, and the preventative measures implemented to reduce the likelihood of similar incidents in the future, supporting continuous improvement and accountability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Zone Scribe restricts access to management interfaces and support channels through role-based access control (RBAC) and least-privilege permissions. Administrative functions are limited to authorised organisation admins, with user provisioning and deprovisioning managed centrally. Access to support is restricted to authenticated users and verified customer contacts, with requests and account changes validated against organisation membership and authority. All access is protected by strong authentication, secure session controls, and audit logging of administrative actions and support interactions to support monitoring, investigation, and compliance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a full suite of information security policies aligned with ISO 27001, GDPR, and the UK Data Protection Act 2018. Our policies cover access control, encryption, secure development, vulnerability management, incident response, change management, business continuity, and supplier assurance. Compliance is overseen through a clear reporting structure: frontline teams follow operational procedures, line managers oversee adherence, and the Information Security Lead reports directly into senior leadership for governance and risk oversight. Policy compliance is continuously monitored through our Colleague Compliance Dashboard, which tracks training completion, access reviews, audit actions, and policy acknowledgement. Regular audits, monitoring, and structured reporting ensure all policies are followed consistently across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We maintain a formal configuration and change management process to ensure all service components are tracked throughout their lifecycle. Configuration items, including software modules and infrastructure elements, are recorded to maintain visibility over versions and dependencies. All proposed changes are reviewed through a structured assessment that considers potential impacts on service performance, stability, and security. Security impact assessments are performed for significant changes to identify risks and required mitigations. Approved changes are tested in controlled environments before deployment, and all updates are documented and reviewed to ensure service reliability and prevent unintended vulnerabilities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Zone Scribe operates a formal vulnerability management process to identify, assess, and remediate security risks. Potential threats are identified through continuous vulnerability scanning, dependency and container image scanning, regular penetration testing, and security reviews. Findings are risk-rated to prioritise remediation based on severity and impact.; ; Critical and high-severity vulnerabilities are patched as a priority, typically within days, following testing in non-production environments and controlled change management. ; ; Threat intelligence is sourced from AWS security advisories, CVE and NVD feeds, vendor notifications, security tooling, and industry best-practice guidance to ensure emerging risks are identified and addressed promptly.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Zone Scribe operates continuous protective monitoring across its infrastructure and applications to identify potential security compromises. Logs, metrics, and security events are centrally collected and monitored using automated alerting, threat detection, and anomaly analysis. ; Indicators such as unauthorised access attempts, unusual traffic patterns, or unexpected system behaviour trigger alerts.; ; When a potential compromise is identified, incidents are triaged immediately, containment actions are taken, and root cause analysis is performed. Security incidents are responded to promptly, with initial investigation, in line with defined incident management procedures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a structured incident management process that includes predefined procedures for common events such as service interruptions, performance degradation, and security-related alerts. Incidents are logged, triaged, and prioritised based on severity and impact, following a standard workflow to ensure timely investigation and resolution. Users can report incidents directly to our support team via email, providing details of the issue and any supporting information. Throughout the incident, we maintain communication with affected users, issuing updates as required. Once resolved, we provide an incident report on request, summarising the root cause, actions taken, and any preventative measures introduced to avoid recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 6 November 2025
• What the ISO/IEC 27001 doesn’t cover: All elements covered as part of the Statement of Applicability
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 22 August 2025
• What the ISO 9001 doesn’t cover: All quality elements are covered, also noting we are also working towards ISO 13485 which is Quality Management for Medical devices.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 53673ebf-92eb-416a-9712-f13d13606015
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 60f1bd00-0fc3-4425-bf5c-c6dcd58b9658
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at deliveryteam@actualisedliving.com. Tell them what format you need. It will help if you say what assistive technology you use.