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SOFTWAREONE UK LIMITED

SoftwareOne Cloud IT Asset Management Tooling

The service maintains and enhances ITAM platforms, manages inventory data, and supports agent deployments. It delivers technical issue resolution, data quality reviews, incident management, security impact assessments, configuration guidance, and stakeholder reporting, while providing executive summaries, operational reviews, and customer forums to support adoption and continuous service improvement.

Features

  • ITAM platform maintenance and regular health checks
  • Agent deployment and connector review support
  • Data quality issue investigation and escalation
  • Advisory management of enterprise inventory data
  • Executive‑level KPI and achievement reporting
  • Quarterly stakeholder and budget review planning
  • Operational performance and incident analysis reporting
  • Proactive incident case progression management
  • Security vulnerability impact assessment support
  • Configuration guidance for SAM tools and connectors"

Benefits

  • Improved stability through ongoing Flexera platform maintenance
  • Faster issue resolution via proactive incident case management
  • Better data accuracy through quality reviews and investigations
  • Enhanced visibility with executive‑level KPI reporting
  • Stronger planning using quarterly stakeholder and budget reviews
  • Reduced risk through security vulnerability impact assessments
  • Optimised inventory insights with advisory data management
  • Improved operational control through performance and incident analysis
  • Increased user adoption via dedicated customer forums
  • Better configuration outcomes through expert SAM tool guidance

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 9 6 5 0 3 8 6 1 1 9 5 0 1 9

Contact

SOFTWAREONE UK LIMITED Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes
Support response times
4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SoftwareOne's ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal. All Service Requests are managed through strict Service Level Agreements based on Request priority: • Severity A – 30m response • Severity B – 2h response • Severity C – 4h response. We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ServiceNow, Flexera, Xensam, Snow, Alvao

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,500.00 £650.00
Associate business architect £1,700.00 £800.00
Business architect £1,850.00 £950.00
Lead business architect £2,100.00 £1,150.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,700.00 £800.00
Senior data architect £1,850.00 £950.00
Chief data architect £2,100.00 £1,150.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,700.00 £800.00
Senior enterprise architect £1,850.00 £950.00
Lead enterprise architect £2,100.00 £1,150.00
Principal enterprise architect £2,400.00 £1,400.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,700.00 £800.00
Solution architect £1,850.00 £950.00
Senior solution architect £2,100.00 £1,150.00
Lead solution architect £2,400.00 £1,300.00
Principal solution architect £2,600.00 £1,500.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
TUV Sud
ISO/IEC 27001 accreditation date
Thursday 16 October 2025
What the ISO/IEC 27001 doesn’t cover
All services are in scope of the certification
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
TUV Sud
ISO 9001 accreditation date
Monday 5 May 2025
What the ISO 9001 doesn’t cover
All services are in scope of this certification
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
Yes
Any other security certifications
  • ISO27701
  • ISO27017
  • SOC2 Type 2 Report
  • SOC3 Report

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.