INSIGHT CONSULTING SERVICES LIMITED

xWatts

xWatts is a cloud-based energy and carbon intelligence platform that helps organisations monitor energy consumption, analyse performance, and plan decarbonisation activities. It provides clear insights, reporting, and decision support to improve efficiency, reduce emissions, and support net zero strategies across estates and assets.

Features

• Real-time energy consumption monitoring across buildings and assets
• Carbon emissions calculation and reporting aligned to standards
• Centralised dashboards for energy, cost, and carbon performance
• Automated data ingestion from meters and data sources
• Historical trend analysis and performance benchmarking
• Scenario modelling for decarbonisation planning
• Secure, browser-based access with role-based permissions
• Exportable reports for compliance and internal reporting
• Portfolio-level visibility across multiple sites and estates
• Cloud-hosted platform with no local installation required

Benefits

• Identify energy inefficiencies quickly and accurately
• Support data-driven decarbonisation and net zero strategies
• Reduce energy costs through improved operational insight
• Improve visibility of energy and carbon performance
• Simplify reporting for sustainability and compliance requirements
• Enable better investment and retrofit decision-making
• Save time through automated data collection and reporting
• Improve governance with consistent, auditable energy data
• Support cross-team collaboration using shared dashboards
• Access insights securely from any location or device

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@icsprojects.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

497872784833405

Contact

Richard Collins
0203 870 1522
support@icsprojects.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: XWatts is a browser-based, cloud-hosted service and does not require local installation or specialist hardware. Users must have a supported web browser and reliable internet connectivity. Planned maintenance may occasionally result in short periods of reduced availability and is communicated in advance where possible. Data quality and insight accuracy depend on the availability and accuracy of underlying energy data sources, such as meters and integrations. The service is delivered as a standard, multi-tenant platform; bespoke feature development and on-premise deployment are not supported as part of the standard service.
• System requirements:
  • Modern web browser such as Chrome, Edge, Firefox, or Safari
  • Reliable internet connection for cloud-based access
  • Desktop, laptop, tablet, or mobile device with browser support
  • No local software installation required
  • No specialist hardware or virtual machines required
  • No additional software licences beyond standard web browser
  • Access to energy data sources for ingestion and analysis
  • User account with appropriate role-based permissions

User support

• Email or online ticketing support: Yes
• Support response times: XWatts aims to respond to support queries within one business day during standard working hours (Monday to Friday, UK business hours). Most queries are acknowledged sooner, with resolution times dependent on complexity and priority.; At weekends and UK public holidays, responses may take longer; however, urgent issues raised during these periods are reviewed on the next business day. Service-level response expectations can be agreed with buyers where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: XWatts provides tiered support aligned to buyer needs and service criticality.; Standard support is included within the service price and provides email and online ticketing support during UK business hours (9am–5pm, Monday to Friday). This covers general queries, guidance on platform use, issue investigation, and resolution of service-related incidents. Response times are prioritised based on impact and urgency.; Enhanced support is available at additional cost and includes faster response times, extended support hours by agreement, and access to a named technical contact with deeper platform knowledge. This level is suitable for buyers with higher usage volumes or operational dependencies.; Premium support can be agreed for complex or mission-critical deployments and may include a dedicated Technical Account Manager or Cloud Support Engineer, proactive service reviews, configuration advice, and support for integrations or bespoke reporting. Pricing for enhanced and premium support is agreed based on scope, response targets, and required availability.; Onsite support, workshops, or bespoke advisory services can also be provided at additional cost where required. Support costs are transparent and agreed in advance as part of the contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: XWatts supports users through a structured onboarding process designed to enable rapid and effective adoption. New customers receive guided setup assistance, including initial configuration, user access setup, and data integration support where required.; Users are provided with online documentation, user guides, and training materials covering core functionality, dashboards, reporting, and administration. Remote onboarding sessions and online training can be delivered to administrators and end users to ensure confidence in using the service.; Where required, additional tailored training or onboarding support can be provided, including role-specific guidance. Ongoing support is available through email or ticketed support to assist users as they become familiar with the platform. Onsite training can be arranged by agreement if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data from xWatts using standard export tools and agreed data extraction processes. Data can be exported in open, commonly used formats suitable for reuse in other systems or for archiving.; Where required, xWatts will support customers with structured data extraction to ensure completeness and continuity, including asset data, energy data, reports, and configuration information relevant to the customer. Data extraction can be completed prior to service termination to allow validation by the customer.; After confirmation that data extraction is complete, customer data is securely deleted in line with agreed retention and data sanitisation policies.
• End-of-contract process: At the end of the contract, customers retain access to xWatts for an agreed notice period to allow orderly service exit and data extraction. During this period, users can export their data using standard export tools, supported by xWatts where required to ensure completeness and accuracy.; The contract price includes standard data export in open, commonly used formats, access to documentation, and reasonable support to assist with offboarding. Customer data remains accessible until the agreed termination date to allow validation of exported information.; Once the contract ends and data extraction is confirmed, customer access is disabled and data is securely deleted in line with xWatts data retention and sanitisation policies, unless otherwise agreed for regulatory or legal reasons.; Additional costs may apply where customers request non-standard exit support, such as bespoke data transformations, extended access periods, additional consultancy, or on-site assistance. Any additional costs are agreed in advance through a defined change control process to ensure transparency.; xWatts aims to ensure contract exit is predictable, secure, and does not create supplier lock-in.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service provides secure access to core xWatts functionality through a responsive web interface, optimised for smaller screens and touch interaction. Users can view dashboards, reports, asset data and alerts on the move. Desktop access offers the full feature set, including advanced configuration, detailed analysis, data administration and bulk updates. Complex workflows, reporting configuration and system administration are designed primarily for desktop use to ensure usability, efficiency and accuracy.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: XWatts provides a secure, browser-based service interface with a clear, intuitive dashboard. Users can view energy data, asset performance, dashboards and reports in real time. Navigation is role-based, with permissions controlling access to configuration, administration and advanced analytics. The interface is responsive, supporting desktop and mobile use, and designed to minimise training requirements while supporting complex operational workflows.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: XWatts has been developed using accessibility-aware design principles aligned to WCAG 2.2 AA. Testing has focused on keyboard navigation, colour contrast, scalable text, and compatibility with common screen readers and browser accessibility tools. Feedback from users requiring accessible interfaces has informed layout, navigation clarity and content structure. Ongoing improvements are made as part of the product development lifecycle, and further formal assistive technology testing can be undertaken in line with customer requirements.
• API: Yes
• What users can and can't do using the API: The xWatts API allows users to securely integrate with external systems and access selected service data. Users can retrieve energy, asset and performance data, automate data ingestion, and support reporting or analytics workflows. API access is authenticated and permission-controlled to ensure data security.; ; Initial service setup, user management, core configuration and security controls are managed through the web interface and are not performed solely via the API. Changes made through the API are limited to approved endpoints and data scopes defined for each customer.; The API does not allow unrestricted system administration or bypassing of governance, security or access controls.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: XWatts can be customised through configuration rather than code changes. Buyers can customise dashboards, reports, data visualisations, alerts, thresholds, asset groupings, and data views to match operational and reporting requirements. Integration settings, data feeds, and API access can also be configured where required.; Customisation is performed through the secure web interface using role-based permissions. Authorised customer administrators can manage configuration, user roles, access levels, and reporting preferences without vendor intervention.; Customisation is limited to approved configuration options to maintain platform security, performance, and supportability. Core system logic, security controls, and underlying infrastructure cannot be modified by users. Where additional configuration or extensions are required beyond standard options, these can be delivered by xWatts through agreed change control processes.

Scaling

• Independence of resources: XWatts is delivered using a scalable, multi-tenant cloud architecture designed to isolate customer workloads and data. Resource allocation, monitoring, and capacity management ensure that demand from one customer does not negatively impact the performance or availability experienced by others. The platform uses performance controls, monitoring, and alerting to manage load and proactively address spikes in demand. Where required, capacity can be adjusted to maintain service levels and ensure consistent performance for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: XWatts provides service usage and performance metrics to support operational oversight and optimisation. Metrics include platform usage, user activity, data ingestion status, system availability, and performance indicators relevant to energy and asset monitoring. Customers can also view reporting and dashboard usage to understand engagement and value delivered. Metrics are role-based and presented in a clear, auditable format to support governance, reporting, and continuous improvement.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data from xWatts through built-in export functionality available within the secure web interface. Authorised users can download datasets, reports, and asset information in open, commonly used formats suitable for reuse or migration to other systems. Data exports can be performed on demand, with scope and permissions controlled by user roles. Where required, xWatts can also support structured or bulk exports through agreed processes to ensure completeness and data integrity.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: XWatts is designed to deliver high availability through a resilient, cloud-hosted architecture. The service targets 99.5% availability measured on a monthly basis, excluding scheduled maintenance periods that are communicated to customers in advance.; Availability is supported through monitored infrastructure, redundancy, automated recovery mechanisms, and proactive incident management. Service performance and uptime are continuously monitored to identify and address issues quickly, minimising disruption to users.; Planned maintenance is scheduled outside of core business hours where possible and customers are notified in advance. Emergency maintenance may be carried out where required to protect service security or stability.; Where guaranteed availability levels are not met, service credits may be applied in line with the terms agreed in the customer contract. Refunds or service credits are calculated proportionately based on the duration and impact of the outage and are applied against future service charges rather than provided as cash refunds.; Detailed SLA terms, including definitions of availability, exclusions, reporting, and remedies, are documented within the contract and made available to customers prior to service commencement.
• Approach to resilience: XWatts is designed for resilience using a cloud-hosted architecture that prioritises availability, fault tolerance, and rapid recovery. The service is hosted on resilient third-party cloud infrastructure with built-in redundancy across critical components, reducing the risk of single points of failure.; The platform uses monitored services, automated health checks, and alerting to detect issues early and trigger recovery actions where required. Core services are designed to restart automatically in the event of failure, minimising service disruption. Data is stored on resilient storage systems with regular backups to protect against data loss.; Datacentre resilience, including physical security, power redundancy, cooling, and hardware lifecycle management, is provided by the underlying cloud service provider and aligned to recognised industry standards. Further details on datacentre resilience and certifications are available on request.; xWatts applies controlled change management and planned maintenance processes to reduce operational risk. Maintenance activities are scheduled to minimise impact on users and are communicated in advance wherever possible.; Regular monitoring, incident management processes, and capacity planning ensure the service can continue to operate effectively during periods of increased demand or unexpected events. Together, these measures ensure xWatts delivers a resilient service suitable for business-critical use.
• Outage reporting: XWatts reports service outages and incidents through direct customer communications rather than a public status dashboard. When an outage or service degradation is identified, affected customers are notified via email alerts with details of the issue, expected impact, and progress updates.; Outage information can also be shared through agreed support channels, including the service desk or ticketing system, allowing customers to track status and resolution activity. Where required, incident summaries and post-incident reports are provided to explain root cause, remediation actions, and any preventative measures implemented.; xWatts does not currently provide a public outage dashboard or automated outage reporting via API. Communication is targeted to impacted customers to ensure clarity, relevance, and appropriate handling of operational or security-related information.; Planned maintenance activities are communicated in advance via email, including timing and expected impact, to minimise disruption and allow customers to plan accordingly.; This approach ensures timely, accurate, and controlled communication while maintaining service security and operational transparency.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls (RBAC) and the principle of least privilege. Only authorised personnel are granted access based on job role and business need. Management access is protected using strong authentication controls, including multi-factor authentication where available. Support channels are restricted to named customer contacts and verified users. Access rights are reviewed regularly and revoked promptly when no longer required. All access is logged and monitored to support audit, incident investigation, and ongoing security assurance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: XWatts operates a proportionate security governance framework aligned to the UK Government’s Software Security Code of Practice. Security responsibilities are clearly defined, with senior leadership oversight and regular review of risks, controls and policies. We maintain documented information security, data protection and incident management policies, which are reviewed and updated periodically. Secure development, access control, supplier assurance and staff security awareness are embedded into day-to-day operations. Risks are assessed throughout the service lifecycle, and security considerations form part of design, change and deployment decisions. While not formally certified, our governance approach follows recognised industry best practice and government guidance.
• Information security policies and processes: XWatts follows documented information security policies and operational processes designed to protect data, systems and users. These include information security, access control, data protection, incident management, acceptable use, supplier management and business continuity policies. Policies are approved by senior management and communicated to staff as part of onboarding and ongoing awareness activity.; Roles and responsibilities for information security are clearly defined, with escalation routes in place for incidents, risks or non-compliance. Security incidents or weaknesses are reported internally, investigated, and remediated in line with our incident management process, with lessons learned captured where appropriate.; Compliance with policies is supported through least-privilege access controls, logging, change management and periodic reviews of user access and system configurations. Third-party suppliers are assessed to ensure they meet appropriate security expectations.; Policies and processes are reviewed regularly and updated in response to changes in risk, service scope, or relevant guidance. This approach ensures information security controls remain proportionate, effective and aligned with recognised industry and UK government best practice.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: XWatts uses a controlled configuration and change management process across its service lifecycle. Service components, including application code, infrastructure and integrations, are version-controlled and tracked from development through deployment and retirement. Proposed changes are logged, assessed for technical and security impact, and approved before implementation. Security considerations include access control, data handling and service availability. Changes are tested where appropriate and deployed in a controlled manner, with rollback procedures available for material changes. Change records are retained to support auditability and operational assurance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a risk-based vulnerability management process covering infrastructure, applications and third-party components. Potential threats are identified through regular vulnerability scanning, dependency monitoring, secure configuration reviews and penetration testing findings. We track threat intelligence from vendor advisories, cloud service providers, NCSC guidance and industry sources. Vulnerabilities are risk-assessed based on severity, exploitability and service impact. Critical and high-risk issues are prioritised and patched as soon as practicable, with emergency fixes applied outside standard release cycles where required. All remediation actions are tracked and reviewed to confirm resolution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate continuous protective monitoring across our services using automated logging, alerting and manual review. We identify potential compromises through monitoring of authentication activity, access logs, system events, configuration changes and anomalous behaviour patterns. Alerts are generated for suspicious or unexpected activity and reviewed by authorised personnel. Where a potential compromise is identified, access is restricted where necessary, affected systems are investigated, and corrective actions are taken promptly. Incidents are handled in line with our incident management process, with severity-based prioritisation. High-risk incidents are responded to immediately, with initial investigation commenced within hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate pre-defined incident management processes for common events, including service outages, security incidents and data issues. Incidents are logged, prioritised and managed using a documented workflow with clear ownership and escalation paths. Users report incidents via email or an online support/ticketing channel. All incidents are acknowledged promptly and tracked through to resolution. We provide incident reports to users following resolution, including root cause, impact assessment, remediation actions and preventative measures where applicable. For significant incidents, regular progress updates are provided until service is restored and the incident is formally closed.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free version is a time-limited pilot or proof-of-value engagement. It includes access to agreed xWatts analytics and dashboards using sample or limited customer data. It excludes full-scale deployment, integrations, custom development, and ongoing support. Trials are typically limited to an agreed short period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group Ltd
• ISO/IEC 27001 accreditation date: Tuesday 6 January 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CDL Group Ltd
• ISO 9001 accreditation date: Friday 18 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F831253e-292e-4f93-bd33-1309a5438688
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@icsprojects.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.