ANSWER DIGITAL LIMITED

AI Orchestration & Intelligent Automation Platform

A secure SaaS platform for AI orchestration and intelligent automation across the public sector. It deploys, manages and governs AI agents, large language models and imaging solutions with integrated MLOps, monitoring and assurance. Supports ethical AI, Zero Trust security, data sovereignty, compliance and continuous performance evaluation at scale.

Features

• Orchestration of Agentic AI for autonomous, proactive workflow execution
• Intelligent automation with Human-in-the-loop validation for safety-critical outputs
• Built-in Explainable AI ensuring transparent, auditable decision-making
• Support for Federated Learning to train models protecting sensitive data
• Creation of Digital Twins for operational simulation and planning
• Specialised support for medical imaging and DICOM standard integration
• Architected on Zero Trust security principles for maximum data protection
• Automated MLOps pipelines for rapid, reliable model deployment
• Active post-market surveillance and continuous performance evaluation of models
• Real-time monitoring and drift detection for deployed AI agents

Benefits

• Accelerates transformation through scalable, autonomous Agentic AI capabilities
• Integrated FinOps monitoring to control and optimise cloud costs
• Ensures alignment with Ethical AI frameworks and government standards
• Mitigates operational risk through continuous post-market model surveillance
• Identifies optimal investments based on real-world performance data
• Safely integrates complex medical imaging AI into existing workflows
• Prevents vendor lock-in with a sector-agnostic open platform
• Reduces administrative burden through intelligent automation of routine tasks
• Ensures data sovereignty and compliance with strict security standards
• Enhances decision confidence with explainable, transparent model outputs

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@answerdigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

498592072433716

Contact

Paul O'Looney
0113 201 0600
bids@answerdigital.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: System requirements agreed on an individual client basis

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: A prioritised help desk process is in place which includes defined 1st, 2nd; and 3rd level support. Experienced Answer Technical Account Managers; manage/allow for support effort.; Blocker: 5 hours - Acknowledgement; 10 hours - Response; Critical: 10 hours - Acknowledgement; 26 hours - Response; Major: 48 hours - Acknowledgement; 72 hours - Response; Minor: 72 hours - Acknowledgement; 1 week - Response Enquiry/Query: 1; week hours - Acknowledgement; 2 weeks - Response.; Responses are only provided during the working week.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A prioritised help desk process is in place which includes defined 1st, 2nd; and 3rd level support. Experienced Answer Technical Account Managers; manage and allow for support effort.; ; A prioritised help desk process is in place which includes defined 1st, 2nd; and 3rd level support. Experienced Answer Technical Account Managers; manage/allow for support effort.; ; Blocker: 5 hours - Acknowledgement; 10 hours - Response; Critical: 10 hours - Acknowledgement; 26 hours - Response; Major: 48 hours - Acknowledgement; 72 hours - Response; Minor: 72 hours - Acknowledgement; 1 week - Response; Enquiry/Query: 1 week hours - Acknowledgement; 2 weeks - Response.; ; The basic annual support package is additional, and based on a flat; percentage of the total investment (typically 20%). ; ; This could be subject to re-quotation should the support requirements (e.g. hours) during SLA definition be more significant.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Answer Digital provide thorough onboarding including onsite training,; online training (classroom or one-to-one) and user documentation covering the platform's features, capabilities, and best practices, catered to different learning styles and levels of expertise. ; ; Onboarding sessions will be interactive, enabling engagement and live questions. Role-based Access Control (RBAC) will be implemented with the client to ensure the platform is used correctly from implementation. ; ; Feedback will be encouraged iteratively throughout to optimise use for each client.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Through Answer Digital's platform, clients own their own data and so don't; need to extract it at the end of the contract. They can export data as per; our data export process. If necessary, we can agree related bespoke off-; boarding processes with each client.
• End-of-contract process: Answer Digital's best practice exit plan is included in the price of the; contract. We confirm bespoke off-boarding processes with each client,; covering:; - Documentation and Training: Clear, tailored, and centralised; documentation, co-created and iteratively updated with the client to ensure usefulness. Bespoke training and support through multiple channels to ensure confidence and long-term success.; ; - Communication Plan: Thorough plan with clear timelines, expectations,; and points of contact for assistance during the transition.; ; - Contractual Obligations: Review existing contracts to understand any; obligations or limitations. Ensure compliance with contractual terms and; service continuity through clear actions and responsibilities within the plan.; ; - Data Protection and Security: Prioritise data protection and security; throughout. Implement appropriate measures to ensure data integrity,; confidentiality and compliance with relevant regulations.; ; - Closure and Evaluation: Close down in a systematic manner and conduct; a retro to identify lessons learned and areas for improvement.; ; - Customer Outreach and Feedback: Continuously communicate with; customers throughout the exit process, soliciting feedback and addressing concerns promptly. Maintain transparency and accountability to preserve trust and goodwill with customers and stakeholders.; ; This is woven through our delivery to continuously upskill client staff,; implement changes following feedback, and ensure sustainability capacity internally.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface is a secure web app that allows users to deploy and onboard AI applications into clinical pathways.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Answer Digital uses a combination of Manual and Automated Accessibility testing to assure that less able users can interact with the website without hindrance. All UI components are designed and tested to comply with WCAG 2.1 AA Level: Acceptable compliance for web-based content. This ensures that users within a targeted demographic are not excluded from using the website, proves regulatory compliance and demonstrates commitment to social responsibility as a whole.
• API: No
• Customisation available: Yes
• Description of customisation: Through the Answer Digital platform, clinical workflows can be customised. Who can or cannot review user algorithm outputs can be configured through the interface, including where the ultimate outputs of algorithms is sent; e.g., if they are sent to the clinical PAS or not. ; ; Through the user interface, client-chosen system administrators can control customisation.

Scaling

• Independence of resources: Answer Digital take advantage of the Cloud's ability to auto scale services ; to meet demand and guarantee other users aren't affected.

Analytics

• Service usage metrics: Yes
• Metrics types: Answer provide clear, easy-to-understand service metrics covering system usage, subject access requests, and overall system performance. These metrics help customers monitor how the service is being used, assess responsiveness and reliability, and support transparency and continuous improvement, ensuring the service continues to meet operational needs and user expectations over time.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Answer Digital back up data and export it for clients per their requirements.; Users request an export; we can do this ad-hoc, or create a schedule. Data; is exported into their data centre.
• Data export formats: Other
• Other data export formats:
  • BACPAC file
  • Archive file
  • Snapshot file
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: As agreed on an individual client basis

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Bonded fibre optic connections

Availability and resilience

• Guaranteed availability: Answer Digital guarantee 99.9% availability. We have thorough SLAs which cover performance, thresholds, and service credits to refund users if guaranteed levels of availability are not met - ; ; 1 service credit per 0.1% under the guaranteed threshold is provided.; ; Should incidents occur, we have Resolution Time Priority Definitions to; identify when a Resolution Time has been exceeded, and applicable; service credits (from 2 to 5 depending on the severity) to be issued as a; refund.; ; Service Credits are calculated per Service Period (one calendar month),; and each service credit has a value of £125. The Service Credits payable; are capped at 20% of the value of the Monthly Support & Maintenance; Service charge for the service period that's applicable.
• Approach to resilience: Available on request.
• Outage reporting: Outages are reported via a public dashboard (status page), where users; can see if the system is down for maintenance or there is an unscheduled; outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Answer restrict access to management interfaces and support channels using role-based access control, least-privilege permissions, and strong authentication. Access is limited to authorised personnel, reviewed regularly, and fully logged. Administrative activity is monitored and auditable, with support access time-bound and approved. These controls align with NCSC Cloud Security Principles and ISO/IEC 27001 best practice.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Answer Digital has a ISO 27001:2013 certified Information Security; Management system which documents all security policies and processes,; and also includes an Information Security Register detailing the reporting; structure. The Register details formal board member ownership for each; policy and also details administration ownership. Each policy has an; agreed review schedule to ensure the policy remains up-to-date and; relevant to the company. Training and internal audits are scheduled to; ensure that policies are followed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management processes are agreed on an; individual client basis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Answer Digital proactively run vulnerability scanners. We check against the; CVE database to identify components that have got any vulnerabilities to; respond and mitigate using a severity informed approach.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is agreed on an individual client basis as needed.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents to the service desk, using the dedicated portal to raise a ticket. They then receive an email with the ticket reference, and can manage the correspondence from that link. ; ; When completing the ticket, there is a minimum data set requested to ensure the correct information is provided for a timely resolution.; ; Pre-defined processes are shared through user guides and FAQs.; Incident reports are provided via email. We share any incidents with clients as part of scheduled reporting.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15.0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 26 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Friday 14 April 2023
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Dec8f8d0-2193-4e0d-a94f-e6e5d2711edf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ea1b38c5-96cf-4cb9-afbd-ce34708e4bc3
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit: Standards Exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@answerdigital.com. Tell them what format you need. It will help if you say what assistive technology you use.