QUADRIS LIMITED

Cisco Secure Endpoint

Cisco Secure Endpoint offers next-generation cloud-delivered endpoint protection and advanced endpoint detection and response across multidomain and multiple OSs. Cisco Secure Endpoint protects your organizations Servers, Desktops, and Mobile devices from malware. Cisco Secure Endpoint stop threats and then rapidly detect, contain, and remediate advanced threats that evade front-line defenses.

Features

• Single-agent solution that provides comprehensive protection, detection, and response capabilities
• Utilises one of the largest collections of real-time threat intelligence
• Continual monitoring detects changes in behaviour allowing for retrospective remediation
• Isolate compromised endpoints quickly and with a single click
• Dynamically analyses files to determine if they’re Safe or Malicious
• The exploit prevention engine protects you from memory injection attacks
• File & device trajectory provides a detailed breakdown of events
• Administrators can write Custom IOCs to catch new targeted attacks
• Secure Endpoint scans your endpoints for vulnerable software
• Built-in highly secure Sand-Box environment to analyse threats

Benefits

• Secure all endpoints both on and off premise
• No additional hardware requirements
• Continuous monitoring with no endpoint performance impact
• Identify and stop threats before compromise
• Intuitive dashboards and high quality reporting
• Browser based management software, always updated and centrally controlled
• Standardised policies and compliance regardless of OS
• Easily locate the source of threats with Device Trajectory
• Backed by Cisco Talos global team, new threats detected quickly
• Intuitive management whitelist trusted resources with a single click

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

507524007566695

Contact

Mark Charity
01615374980
tenders@quadris.com

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  • Virtual client computing
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cisco Secure Endpoint can be extended with Cisco Secure X, Umbrella, StealthWatch, Secure Endpoint for Networks, CloudLock, Cisco Email Security, Cisco Threat Response and various manufacturers Firewall, IDS/IPS and anti-virus systems. Cisco Secure Endpoint offers an extension to many SIEM and SOC services including Cisco Talos global threat intelligence.
• Cloud deployment model: Hybrid cloud
• Service constraints: Please note that the Cisco Security Connector is required for Apple iOS devices and this may be an additional cost. Further, a third-party MDM is required to enforce Cisco Secure Endpoint on iOS and Android devices. A third-party MDM may also be an additional cost for the customer.; ; Some performance and operational features may be limited by an endpoint device manufacturer or the end device operating system, but this is beyond the control of the Cisco Secure Endpoint service.; Details of any specific manufacturer constraints may be set out at:; https://www.cisco.com/c/en/us/about/legal/cloud-and-software.html
• System requirements: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 07:00 - 18:00 Weekdays excluding Bank Holidays and 24x7 cover if the client has the out of hours support add-on. 1 to 4 hour response dependent on priority call, Priority 1 - (30 mins), Priority 2 - (1 hour), Priority 3 - (4 hours).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For Cisco Secure Endpoint we offer implementation support and transition from existing solutions to Cisco as well as different levels of ongoing Quadris delivered support packages. This service can be scheduled 24 x 7 x 365 to accommodate a full range of customer operating hours.; See our pricing details and service definition for the support details and cost breakdown.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Quadris ensures the successful implementation of Cisco Secure Endpoint with comprehensive training services both onsite and online as required. We maintain a standard documentation pack for Secure Endpoint which is easily tailored to your specific needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Customers export data is performed via the manufacturer options available within the management portal. No charge or restrictions of the export of data are applicable. Data is not hidden, restricted or locked from end users that hold the correct service access privileges. Data, reports and logs will be available for export from the service in the formats and options supported by the manufacturer, Cisco. Available data formats may be subject to change by the manufacturer from time to time.
• End-of-contract process: The service ceases with no additional cost, or it can be extended on request.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Cisco Secure Endpoint performs the same level of service operation and protection for onsite and on premise desktop endpoints to those endpoints deployed for mobile or remote working based team members. For example, remote laptops devices will be protected just the same as on-premise desktop endpoints. It should be noted that the Cisco Security Connector is required for Apple iOS devices. Further, a third party MDM is required to enforce on iOS and Android devices. Some performance and operational features may be limited by the endpoints manufacturer or operating system of the device as opposed to by the Endpoint service.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Web based control panel for deployment management and service configuration. The portal also provides extensive reporting and usage data as well as policy enforcement reporting.; Cisco offers dashboard views, granular end user and end device visibility, such as versions of end user device operating system, and associated vulnerabilities, risks and patching or update requirements.; These actionable dashboards built into Cisco Secure Endpoint enable streamlined management and efficient support of the service across all end users.
• Accessibility standards: EN 301 549
• Accessibility testing: This is provided by the third party vendor, Cisco.
• API: Yes
• What users can and can't do using the API: The API is provided via an open framework to allow for integration into other threat management and threat intelligence platforms. Details of the API can be provided on request from Cisco, the manufacturer of the cloud software service
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Cisco offer an availability SLA for their Endpoint software application service as further defined in this service offering. The architecture of Endpoint is highly scalable, running across multiple 3rd party data centers around the world for each region (US, Europe, etc).; Performance of Cisco Secure Endpoint continues to operate with up-time in at least the high 99.98%.; For more details visit https://ciscoamp.statuspage.io/

Analytics

• Service usage metrics: Yes
• Metrics types: A range of flexible service metrics reports and dashboards are available as part of the service.; ; Service usage data can also be output to other correlation, alerting and management systems, including many SIEM and SOC platforms and applications.; ; Cisco Secure Endpoint is available directly from Quadris via this service offering or as part of our G-Cloud Service "Quadris Cloud Security Service".; ; Duo is available directly from Quadris via this service offering or as part of our G-Cloud Service "Quadris Cloud Security Service".
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The Cisco Secure Endpoint control panel allows administrators to export and manage user data without additional charges. Exporting of data is provided to the customer on both a self service and as required basis. Data, reports and logs will be available for export from the service in the formats and options supported by the manufacturer, Cisco
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Cisco Secure Endpoint is a highly scalable, cloud-based service with a high availability SLA, targeting at least 99.98% uptime. Its availability can be checked through the official Cisco Secure Endpoint status page. The service is designed to run across multiple data centers globally for redundancy. For more details visit https://ciscoamp.statuspage.io/
• Approach to resilience: Available on request.
• Outage reporting: Public dashboard available here: https://status.tdr.cisco.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based application security model together with MFA service for each user. System access is controlled by these roles which are in turn applied to groups of users to control what if any management access they have
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Quadris holds the following certifications that govern our security policies and processes: ISO27001, Cyber Essentials Plus, PCI DSS (self certified) and NHS Data Security and Protection Toolkit. Security incidents are monitored and reported in real time. Security is managed via weekly management and monthly board meetings. Policy adherence is audited internally and externally via independent third party security specialists.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process is designed around the ITIL standard and supported by our Change Management system. All changes are detailed by our engineers, including the assets affected, the reason for the change, proposed scheduled time, risk and risk mitigation analysis and actions including the impact of change on the backup and security systems. Detailed implementation, testing and backout plans must be defined for each change. All changes must be approved by Quadris and the customer’s CAB team or individual. All configuration changes are tracked through the same system and made available via email and our self-service portal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an internal and external vulnerability testing toolset on a weekly basis to identify vulnerabilities so they can be remediated immediately. An independent CREST, CISSP accredited security specialist conducts PEN tests of our network annually. Patch management operates in accordance with our ISO27001 certified Patching Policy to ensure all relevant devices are routinely patched against an effective schedule. We deploy a specialist patching application which automatically updates third party applications, such as Chrome, Adobe Reader etc. Zero day threats are monitored continuously via a specialist security service provider and actioned immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cisco Secure Endpoint service monitoring uses a single agent to continuously monitor and analyze endpoint activity for threats, using a combination of behavioral analysis, cloud-based threat intelligence from Cisco Talos, and artificial intelligence.
• Incident management type: Supplier-defined controls
• Incident management approach: Quadris operates an Incident Management (IM) process for failures or degradation to services, aligned to the ITIL standard. Our IM process includes impact analysis to determine the severity of the incident which has SLA backed response times. Where the cause of an incident is not diagnosed within 30 minutes the incident is automatically escalated to our incident escalations team with senior technical expertise in the related technology. Our IM process includes steps for developing workarounds to protect customers mission critical processes, including invocation of disaster recovery services and post incident review.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Sunday 1 March 2026
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: Thursday 31 July 2025
• What the PCI DSS doesn’t cover: Nothing that is relevant to payment card data
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Efd9a36b-8242-4072-80f4-b85478753275
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 489a45a4-c84f-467c-84ec-17823af0d137
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.