CONCENTRIX TSC UK LTD

NICE CXone (Contact Center as a Service)

NICE CXone is a Cloud‑based omnichannel contact centre platform providing ACD, IVR, predictive dialer, intelligent routing, real‑time and historical analytics, workforce and quality management, secure recording, and AI‑driven automation. It integrates seamlessly with major CRMs such as Salesforce, Dynamics 365, and Zendesk to deliver unified customer engagement and operational efficiency.

Features

• Omnichannel routing: Unified voice, digital and back‑office routing
• Real‑time reporting: Live dashboards, alerts and operational KPIs
• AI interaction analytics: Sentiment, intent and topic detection insights
• Workforce management: Forecasting, scheduling and intraday performance control
• Quality management: Evaluations, scorecards and coaching workflows
• Predictive dialer: Automated outbound modes with compliance controls
• IVR self‑service: No‑code flows with speech and NLU capabilities
• API integrations: REST APIs, webhooks and CRM system connectors
• Secure recording: Encrypted capture with retention and access controls
• Supervisor dashboards: Real‑time visibility and performance management tools

Benefits

• Improve agent productivity: Faster workflows and guided assistance
• Increase first‑contact resolution: Context‑driven routing and knowledge access
• Reduce operational cost: Automation and efficient resource usage
• Automate routine tasks: AI‑enabled workflows and self‑service
• Enhance customer satisfaction: Faster, personalised and consistent service
• Speed up reporting: Instant dashboards and real‑time insights
• Strengthen compliance: Secure recording, audit and policy controls
• Support remote workforce: Cloud access and remote monitoring tools
• Scale operations easily: Elastic cloud capacity on demand
• Improve service quality: Analytics‑driven coaching and performance optimisation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.guest@concentrix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

511621427522484

Contact

Mark Guest
07984423940
mark.guest@concentrix.com

About the service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
  • Contact centre
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service maintains a 99.99% SLA with occasional planned maintenance windows and may rely on third‑party telco and network providers for certain functions. Some capabilities also depend on regional connectivity, API rate limits, and supported browser or device configurations
• System requirements:
  • Browsers: Google Chrome, Microsoft Edge browser, Safari
  • Operating Systems: Windows 10 or later, macOS
  • Bandwidth: Minimum 100 kbps per agent/concurrent connect

User support

• Email or online ticketing support: Yes
• Support response times: We provide 24×7 global support with clearly defined, severity‑based SLAs. Response times are consistent across weekdays and weekends, with no reduction in service hours or availability
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Accessibility testing is performed using screen readers , keyboard‑only navigation validation, automated accessibility audits, and periodic reviews aligned to WCAG guidelines
• Onsite support: Yes, at extra cost
• Support levels: We provide Standard and Premium support tiers, both offering full 24×7 coverage. Support includes SLA‑based response targets, defined escalation workflows, and access to specialist resolver teams. Premium support additionally includes a Technical Account Manager (TAM). All support‑level costs are defined contractually and provided as part of the commercial agreement.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: CXone provide guided onboarding, implementation support, online self‑help resources, user documentation, and optional training sessions. Customers can access configuration workshops, enablement materials, and an onboarding project team when required
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • MP4 videos
  • Interactive online tutorials
  • Quick‑start guides
  • Knowledge base articles
  • Release‑note bulletins
• End-of-contract data extraction: CXone users can extract data via scheduled reports, bulk exports, REST APIs, SFTP delivery, or Data Share feeds. Supported export formats include CSV, JSON, XML, and WAV for media
• End-of-contract process: At contract end, customers receive a defined period for data extraction using standard export tools. After data retrieval, the platform performs secure data deletion according to policy. Data extraction is included; extended access windows or specialised extraction services may incur additional cost
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop experience provides the full CXone agent and supervisor functionality, including routing tools, Studio, reporting, dashboards, and administration. ; ; The mobile experience supports lightweight access such as dashboards, alerts, and monitoring, but does not offer the full agent desktop or advanced configuration capabilities
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service has a web‑based service interface.; CXone provides a browser‑based agent and supervisor interface, including dashboards, routing tools, IVR Studio, reporting, and admin configuration panels. No locally installed desktop client is required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: NICE performs accessibility evaluations using VPAT‑based audits, automated tooling, and manual testing with assistive technologies including screen readers. Features are validated for keyboard‑only operation, ARIA tagging, contrast, and focus management, with accessibility reviewed as part of ongoing product development.
• API: Yes
• What users can and can't do using the API: CXone provides a rich and broad set of APIs and integration tools that let customers and developers programmatically interact with the platform, automate processes, build custom applications, and integrate with third‑party systems. CXone’s APIs are REST‑based and use JSON over HTTPS. Authentication is typically done using OAuth2, Access Key, or OpenID Connect, and API calls require a valid API token.; CXone offers a comprehensive API framework that enables programmatic access to and control of the contact center platform. CXone’s APIs cover authentication, administrative configuration, agent session management, real‑time data, reporting, workforce management, digital engagement, interaction analytics, recording/media access, and business data extraction. APIs use standard HTTPS/JSON with OAuth2 or token‑based authentication and are available across hundreds of endpoints. CXone also provides SDKs, developer tools, pre‑built integrations, and a developer community to accelerate integration with third‑party systems, custom apps, and enterprise workflows.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CXone is a highly customizable contact center platform, offering configurable routing logic, extensible APIs, and flexible scripting via Studio and the acccess to the platform is rolebased. Customers can tailor interaction flows, integrate deeply with enterprise systems, customize agent and supervisor experiences, build custom reports, and align telephony and channel behavior with business requirements. The API ecosystem and developer tools support automation, external integrations, and custom applications, making CXone adaptable for diverse operational and technical landscapes.

Scaling

• Independence of resources: NICE CXone ensures users are not impacted by the demand other users place on the service through a multi-tenant, cloud-native architecture that employs logical resource isolation, elastic scaling, global load balancing, and rate limiting. These, combined with continuous monitoring and robust operational practices, maintain consistent performance and high availability, backed by formal SLAs.

Analytics

• Service usage metrics: Yes
• Metrics types: Included but not limited to real‑time and historical KPIs including TSF, ASA, AHT, CSAT, FCR, interaction volumes, occupancy, adherence, and performance analytics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NICE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: NICE CXone protects data at rest by applying industry-standard encryption (AES-256 and equivalent) across stored customer data, including interaction recordings, application databases, and backups.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: CXone users can extract data via scheduled reports, bulk exports, REST APIs, SFTP delivery, or Data Share feeds. Supported export formats include CSV, JSON, XML, and WAV for media
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XLSX
  • Audio files
  • Knowledge‑base article formats
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XLSX
  • Audio files
  • Knowledge‑base article formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CXone guarantee 99.99% availability with SLA credits when contractually agreed
• Approach to resilience: NICE CXone is designed for resilience with an active‑active cloud architecture across multiple availability zones/regions, redundant systems (computing, data, network), auto‑scaling microservices, and comprehensive disaster recovery and failover processes. Its 99.99% SLA, continuous monitoring by a 24×7 NOC, regular failover testing, and geographically diverse backups ensure service continuity and data durability even during infrastructure, network, or regional failures.
• Outage reporting: NICE CXone monitors its platform 24×7 via a dedicated NOC and promptly reports any service outages to customers through email, status portal updates, and direct notifications. Customers can track active incidents, view historical outages, and request post-incident RCAs. Notifications include incident scope, affected services, estimated resolution time, and corrective measures.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: NICE CXone authenticates management access using a built‑in identity provider with username and password protected by configurable login authenticators and password policies. Multi‑Factor Authentication (MFA) can be enabled for management roles for additional security. CXone also supports federated authentication via external identity providers using SAML 2.0 (e.g., Azure AD, Okta), allowing centralized enterprise login, MFA, and access control. Conditional controls such as IP restrictions can further secure access to management interfaces.
• Access restrictions in management interfaces and support channels: NICE CXone restricts access to management interfaces and support channels through a robust role‑based access control (RBAC) framework with customizable roles and permissions, configurable profile‑based access restrictions tied to individual user IDs, and support profiles. Multi‑factor authentication (MFA) can be enforced for privileged roles, and detailed auditing tracks access to sensitive interfaces. Access controls are fully configurable and periodically tested to ensure adherence to security best practices.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: NICE CXone authenticates management access using a built‑in identity provider with username and password protected by configurable login authenticators and password policies. Multi‑Factor Authentication (MFA) can be enabled for management roles for additional security. CXone also supports federated authentication via external identity providers using SAML 2.0 (e.g., Azure AD, Okta), allowing centralized enterprise login, MFA, and access control. Conditional controls such as IP restrictions can further secure access to management interfaces.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II validates independently audited controls for security, availability, confidentiality, and processing integrity. ISO/IEC 27001 certifies compliance with recognised ISMS standards. PCI DSS Levels 1–2 ensure cardholder‑data protection. HITRUST (HIPAA‑aligned) supports structured controls for safeguarding health‑related information within the SOC 2 framework.
• Information security policies and processes: NICE CXone follows a comprehensive set of information security policies and processes governed by an ISO/IEC 27001‑aligned Information Security Management System (ISMS), supported by standards such as Cyber Essentials/Cyber Essentials Plus and CSA CCM. Core policies include Information Security Policy, Incident Management, Change & Configuration Management, Vulnerability & Patch Management, Access Control and Authentication policies, Encryption and Network Security standards, Data Lifecycle and Retention policies, continuous Monitoring & Logging procedures, and Employee Security Awareness training. These policies ensure consistent risk management, regulatory compliance, and operational security across the CXone platform.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: NICE CXone maintains formal configuration and change management processes integrated into its ISO/IEC 27001‑aligned Information Security Management System (ISMS). All system and software configuration changes are impact‑assessed, reviewed, tested, approved (often via a Change Advisory Board), and documented in audit logs. Change governance conforms to recognized standards such as CSA CCM and SSAE‑16/ISAE 3402, and includes structured procedures for routine updates, emergency patches, and configuration documentation to ensure traceability and minimize service impact.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: NICE CXone maintains a formal vulnerability management program that includes regular penetration tests and vulnerability scans, severity‑based prioritisation of findings, scheduled and emergency patch management, and remediation tracking with verification. Threat intelligence and automated tools (such as SIEM and external early‑warning feeds) support ongoing detection of weaknesses. These processes align with recognised frameworks such as SOC 2, ISO 27001, FedRAMP, and the CSA Cloud Controls Matrix.”
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: NICE CXone implements a continuous protective monitoring program that includes automated security information and event management (SIEM), intrusion detection systems (IDS), anti‑malware protection, and centralized logging across platform infrastructure. Monitoring is designed to detect anomalies and potential security incidents, with alerts routed to security operations teams for investigation and response. Incident management processes are aligned with ISO 27001 governance controls and include notification and reporting procedures for significant event
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: NICE CXone’s incident management program is governed under its ISO/IEC 27001‑aligned security framework and formal documented procedures. All information security and service incidents are required to be reported, logged, and investigated. Incidents are classified by severity, and alerts may originate from automated monitoring systems, customer reporting, or operational detection tools. The Security Incident Management team conducts timely investigations and remediation, records incident details, and ensures appropriate escalation. Critical incidents are communicated immediately to customers, with root cause analysis provided when relevant. Comprehensive 24×7 monitoring by NOC and CSOC supports detection, response, and closure activities.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 6.25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Monday 8 November 2010
• What the ISO/IEC 27001 doesn’t cover: The Management of Information Security for all the information assets managed and/or owned in ; the Customer Experience and Technology Business Services (B2C, B2B, Gig), operational globally ; from the Concentrix delivery centres, Work from home (WAH), Client and third party (Colocation) ; sites, delivering a wide range of services and solutions: CX Strategy, CX Management, Content ; Trust & Safety, Experience Design, Data & Analytics, Digital Engineering, Experience Platforms, ; Automation & Operations, Enterprise Modernization across all major industries: Automotive, ; Banking & Financial Services, Consumer Electronics, Energy & Public Sector, Healthcare Services, ; Insurance, Media & Communications, New Economy & Startups, Retail & eCommerce, Technology, ; Travel, Transportation & Tourism with the support of shared service functions (local & Global ; Centre of Excellence): People Solutions, Talent Acquisition, Physical Security, Real Estate & Site ; Operations (RESO), Finance, Procurement, Training Quality, Work Force Management, Marketing & ; Communications, Corporate Compliance, Data Privacy & Protection Office (DPPO), Bid Proposals, ; Solutions, Transitions, Information Technology (Application Development, Servers, Networks, ; Voice, Service Desk, IT Projects, Data Center Services, IT Operations, Software Testing & IT Quality, ; Asset Management, Change Management, and others) and Global Security (Governance, ; Regulatory, Compliance & Continuity, Business Resilience, Insider Risk & Compliance, Enterprise ; Risk Governance & Visibility, Cyber Threat Operations)
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: NQA Certification Ltd
• ISO 9001 accreditation date: Monday 31 March 2014
• What the ISO 9001 doesn’t cover: Our accreditation covers "call centre activities".
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: PCI Security Standards Council, LLC
• PCI DSS accreditation date: Thursday 1 August 2024
• What the PCI DSS doesn’t cover: Areas covered: Hosting Provider: Managed Services: Payment Processing: Applications / software Systems security services POI / card present Hardware IT support Internet / e-commerce Infrastructure / Network Physical security MOTO / Call Center Physical space (co-location)
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 72c7cfa1-5ea4-4aa3-aee7-baf7bc7350e8
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ade40ca2-5489-4f6b-b65a-298047e890a4
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.guest@concentrix.com. Tell them what format you need. It will help if you say what assistive technology you use.