VIATEL TECHNOLOGY UK LTD

Palo Alto Cortex XSIAM - Automated Security Operations Centre and SIEM

Unified best-in-class security operations functions, including EDR, XDR, SOAR, ASM, UEBA, TIP, SIEM, and more. A centralised platform for all of your security data, using machine learning data modules designed specifically for detecting and stopping known and unknown security incidents and threats.

Features

• AI-Driven Incident Correlation
• Converged SOC Platform
• Unified Security Data Lake (XDL)
• Automation-First Response (Natively Embedded SOAR)
• Proactive Exposure Management (ASM)
• Cloud Detection and Response (CDR)
• Identity Threat Detection and Response (ITDR)
• Superior Threat Detection Efficacy
• Agentic AI for augmentation
• Simplified Licensing & TCO

Benefits

• Massive Alert Volume Reduction
• Significant TCO Reduction
• Accelerated Incident Response (ITDR)
• SOC Analyst Transformation
• Superior Detection Efficacy
• Proactive Risk Reduction
• Unbreakable Data Foundation
• Scalable Business Enablement
• Improved Analyst Retention
• Quantifiable Security Reporting

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

513335599010897

Contact

Gerard McCann
+447590689465
gerard.mccann@viatel.com

About the service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Palo Alto XSIAM platform requires the deployment of endpoint agents to appropriate and compatible endpoints.
• System requirements:
  • Supported Devices
  • Operating System
  • Internet Connectivity

User support

• Email or online ticketing support: Yes
• Support response times: Response times are in accordance with service levels agreed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are provided up to 24/7/365.; Costs can be provided once scoping is provided.; We can provide a technical account manager or cloud support engineer.; Support levels can be agreed and tailored during the pre-sales engagement with the Viatel Cyber teams technical account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Following a pre-sales engagement a free POC is established. We have a well defined onboarding process that ensures smooth adoption and deployment.; ; Initial Consultation and Planning: Upon signup, we work closely with users to understand their specific business requirements and goals.; ; Service Setup: Once the requirements are defined, we assist in the initial setup of the service.; ; Training and Documentation: Users receive access to comprehensive documentation and training materials - documentation, support, training, professional services, step-by-step guides, play books.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online help
  • Knowledge base
  • Video Tutorials
• End-of-contract data extraction: When the contract ends, users can easily extract their data. ; At the end of a contract, users are provided with clear, supported mechanisms to retrieve all relevant data before service decommissioning. The process begins with Data Backup, where users can generate full exports of their stored information, including configuration settings, system outputs, and any content created during the service period. ; Users can also access and Export Logs and Reports, ensuring they retain a complete historical record of activity. Operational logs, audit trails, performance reports and administrative actions can be downloaded.; For organisations transitioning they have various data migration options.; Throughout the extraction process, Vendor Assistance is available.
• End-of-contract process: Service extensions are offered or the services complete at end of the term. Required data can be retrieved for transition to alternate solution.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Because handheld platforms are more compact, the mobile experience is optimised for monitoring and response rather than complex tasks like building intricate playbooks.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface features a unified, task-oriented web interface designed for an "Autonomous SOC." It consolidates SIEM, SOAR, and XDR into a single browser-based dashboard.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: As part of Palo Alto's commitment to accessibility and inclusive design, structured interface testing with users of assistive technologies have been carried out to ensure the service is fully usable through a modern web browser. These sessions were designed to validate that key user journeys—such as navigating dashboards, updating configuration settings, and reviewing system information—remain accessible to individuals using a range of adaptive tools. This included users who rely on screen readers, keyboard‑only navigation, voice‑control software, magnification tools, and high‑contrast display settings.
• API: Yes
• What users can and can't do using the API: Using the API, users can programmatically list and update incidents (cases), execute queries for threat hunting, manage asset inventories, and trigger remote response actions. It also supports managing API keys and automating application security scans. However, users cannot bypass rate limits or exceed payload constraints. Direct hardware-level modifications are unavailable, and all actions are strictly bound by Role-Based Access Control which prevents users from accessing data or executing commands beyond their assigned permissions.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can extensively customise the service to align with their unique security operations by tailoring the visual interface, automation logic, and detection criteria. Specifically, users can create custom dashboards and widgets, design automated response playbooks using a visual drag-and-drop editor, and modify incident layouts or fields to track organisation-specific metadata. This customisation is performed directly within the browser-based management console through dedicated configuration menus and script editors. While high-level system changes and global policy adjustments are typically reserved for those with Account Administrator or Instance Administrator roles, organisations can also create Custom Roles with granular permissions to allow security engineers or senior analysts to manage specific components like playbooks, reports, or detection rules without granting full administrative access.

Scaling

• Independence of resources: Distributed architecture, load balancing, dynamic resource allocation, traffic prioritisation

Analytics

• Service usage metrics: Yes
• Metrics types: Yes.; User activity, Application usage, Network bandwidth, Threat detection
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Services from Google/Amazon, logs stored in Cortex data lake
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data in several ways:; ; Management Console: Data can be downloaded directly from the portal in formats like CSV, JSON, or PDF.; ; Support Assistance: For large-scale or complex exports, support assistance can be provided.; ; These methods ensure users can securely and efficiently export their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Segmentation, advanced firewalls (DPI, IPS), encryption, threat intelligence
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Segmentation, firewalls, encryption, threat detection/anomaly analysis

Availability and resilience

• Guaranteed availability: Palo Alto SLA's offer 99.99%. Service levels to be identified per requirements.; ; Automatic recovery systems are in place and regular monitoring and proactive maintenance are conducted to prevent downtime
• Approach to resilience: Global PoPs, redundancy, fault tolerance, dynamic routing, proactive monitoring
• Outage reporting: The Viatel service provides status page/portal, automated notifications (email, SMS, console), and 24/7 support, ensuring users are promptly informed of service disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Viatel secures management interfaces and support channels using strict role‑based access control, ensuring users can only access functions relevant to their roles. Multi‑factor authentication is enforced, and administrative changes to sensitive configurations require formal approval. Support access is granted only after user identity verification, protecting critical systems from unauthorised use.; ; Palo Alto Networks applies a Zero Trust access model, securing management interfaces through isolated Out‑of‑Band ports, segregated VLANs and IP whitelisting. Incidents and vulnerabilities are reported via MFA‑protected portals, with transparent, audited incident reports provided through the Trust Center in line with global regulatory requirements.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Viatel adheres to stringent information security policies and processes aligned with ISO 27001:2022 standards.; ; 1. Information Security Management System (ISMS):; ; Viatel’s ISMS provides a structured approach to managing sensitive company information. This includes policies for risk management, incident response, and access control. The ISMS is regularly reviewed and updated to align with ISO 27001:2022 requirements.; ; 2. Risk Assessment and Mitigation:; ; Regular risk assessments are conducted to identify and mitigate potential threats to information security. The company applies controls to minimize risks related to data breaches, unauthorized access, and cyber-attacks, ensuring all critical data is protected.; ; 3. Access Control:; ; Viatel enforces role-based access controls (RBAC) and multi-factor authentication (MFA) to ensure that only authorised personnel have access to sensitive data and systems. Strict user authentication and account management processes are followed to protect against unauthorised access.; ; 4. Incident Response:; ; Viatel has a comprehensive incident response plan in place to detect, respond to, and recover from security incidents. The plan includes clear procedures for identifying vulnerabilities, managing breaches, and communicating with stakeholders.; ; 5. Continuous Monitoring and Audits:; ; Continuous monitoring of systems and regular internal and external audits are conducted to ensure compliance with security policies and to identify areas for improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Viatel follows a structured configuration and change management process to ensure the integrity of its services. Service components are tracked throughout their lifecycle. Before implementing changes, security impact assessments are performed to evaluate potential risks and vulnerabilities. Changes are documented, reviewed, and approved by relevant stakeholders. Regular audits and automated monitoring ensure that configurations remain aligned with security standards.; ; Palo Alto Networks employs a rigorous Change Management framework where all configuration updates are formally requested, reviewed, and approved via automated workflows (e.g., XSOAR/ServiceNow). Changes follow a Commit/Validate model to ensure integrity before deployment. Detailed security practices can be outlined further.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Viatel operates a proactive, six‑step vulnerability management process covering identification, assessment, prioritisation, mitigation, remediation and monitoring. Vulnerabilities are identified through continuous automated scanning and annual independent penetration testing. Threat intelligence is informed by Palo Alto Networks’ Unit 42 research, global partners such as the Cyber Threat Alliance, and relevant government agencies. Identified threats are assessed by correlating technical findings, CVSS scores and potential business impact. Critical vulnerabilities are prioritised, with urgent security patches typically deployed within 24–48 hours. Standard updates are applied on a monthly cycle following rigorous automated testing to ensure ongoing service stability and integrity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Continuous monitoring, log analysis, threat detection, incident response, investigation. We utilise Precision AI and machine learning to continuously monitor our cloud infrastructure, identifying compromises through real-time telemetry and behavioral anomalies. Sourcing global intelligence from Unit 42, we automatically correlate signals across network, identity, and workload layers. When a potential threat is detected, our Incident Response team activates predefined playbooks to surgically isolate compromised assets and revoke credentials. We respond to critical incidents within minutes, leveraging automated containment to minimize impact. All actions are logged and audited to ensure rigorous compliance with SOC 2 and ISO 27001 standards.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Viatel’s incident management process follows predefined procedures for events such as data breaches, service outages and security threats. Incidents can be reported via email, web portal or 24/7 support lines, after which the response team rapidly investigates, contains and mitigates the issue. Post‑resolution, customers receive detailed incident reports outlining root cause, actions taken and corrective measures.; ; Similarly, Palo Alto Networks employs an automation‑driven incident response framework using Cortex XSIAM and Unit 42 intelligence. Predefined playbooks enable rapid, consistent containment, with transparent updates and root‑cause analyses shared through secure portals in line with global regulatory standards.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Amtivo
• ISO/IEC 27001 accreditation date: Wednesday 11 September 2013
• What the ISO/IEC 27001 doesn’t cover: Scope Statement; Viatel is a complete digital services provider with customers located in Ireland and internationally.; To ensure ISO/IEC27001 compliance, Viatel has established an Information Security Management System (ISMS) covering:; Delivery of services to customers at secure data centre facilities, provisioning and maintaining of data centre network, Colocation of Full Cabinets, Managed Services & Cloud Services; Physical and cloud-based IT Systes & Networks utilised for internal business operations and delivering services to customers; Business activity related to delivering Software Develipment Services to customers.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Kyte Global
• PCI DSS accreditation date: Monday 3 March 2025
• What the PCI DSS doesn’t cover: Scope is for Viatel Blanchardstown data centre for physical security (clauses 9 & 12 in the PCI standard).
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 83fce0e7-79db-4d46-8938-5ff749cb9a51
• Other security certifications: Yes
• Any other security certifications: Microsoft Security Accreditation

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.