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WORKDAY LIMITED

Workday Sana Learn Professional Services

Sana Learn helps organisations turn AI-powered learning into measurable impact, from first deployment through ongoing optimisation. With a proven methodology and deep product expertise, we accelerate adoption of centralized authoring, adaptive learning, analytics, and integrations to drive scalable onboarding, compliance, skills development, and partner training programmes.

Features

  • AI-powered LMS for enterprise training, onboarding, and continuous upskilling programs.
  • Built-in authoring for courses, quizzes, programs, and adaptive learning paths.
  • AI tutor answers questions, explains concepts, and guides learner practice.
  • Personalized learning journeys using placement tests, recommendations, and spaced repetition.
  • Analytics dashboards tracking engagement, completion, knowledge gaps, and training impact.
  • Integrations with HRIS, identity, and content providers for automated provisioning.
  • Social learning features: discussions, reflections, peer review, and collaborative spaces.
  • Gamification through badges, certificates, leaderboards, and nudges to encourage completion.
  • Supports internal employee enablement and external customer or partner academies.
  • Enterprise-grade security, permissions, compliance features for regulated global organizations.

Benefits

  • Accelerates time-to-value with rapid, use-case-led Sana deployment.
  • Reduces implementation risk via standardised knowledge AI delivery framework.
  • Aligns stakeholders through structured discovery, design, and review workshops.
  • Streamlines setup using reusable content frameworks and governance templates.
  • Reduces integration effort with pre-built connectors and configuration patterns.
  • Improves content quality through iterative curation, testing, and feedback loops.
  • Shortens enablement time via targeted, role-based training pathways.
  • Enhances adoption by embedding Sana into core business workflows.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tendertracker@workday.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 1 7 4 2 6 4 7 9 2 6 2 8 8 5

Contact

WORKDAY LIMITED Andy Venter
Telephone: 020 3318 2336
Email: Tendertracker@workday.com

About the service

Service categories
  • Cloud Support Services
    • Set Up and Migration
      • Data auditing and organising
        • Data auditing and organising
      • Data/information structure design
        • Data/information structure design
      • Engagement and communication planning
        • Engagement and communication planning
      • Project management and governance
        • Project management and governance
      • Service optimisation/right sizing
        • Service optimisation/right sizing
      • Mobilisation coordination
        • Mobilisation coordination
      • Other
        • Other

Service scope

Service constraints
While Sana Learn is powerful, it has some practical boundaries. It focuses on learning, not replacing your HRIS, ITSM, or broader cloud management tools. Its gamification centres on badges, certificates and leaderboards rather than complex point economies. Some advanced community features, like rich social profiles or alumni networks, are not core capabilities today. You still need existing systems for identity, HR data and incident management, which Sana Learn integrates with instead of duplicating. Finally, it works best when organisations invest in clear learning goals, good content owners and ongoing measurement, not as a purely technical deployment across the organisation effectively.

User support

Email or online ticketing support
Yes
Support response times
Sana’s support SLAs vary by incident priority. Level 1 (critical) issues receive an initial response within 4 business hours and are worked continuously with frequent updates until a workaround or resolution is reached. Level 2 (high) issues receive a 16-hour response and daily updates. Level 3 (medium) issues receive a 24-hour response for minor service loss or documentation problems, while Level 4 (low) issues receive a 40-hour response for general or non-urgent queries. Support availability includes standard and extended weekday hours, dedicated weekend coverage for certain tiers, and full 24/7, year-round support for Level 1 incidents for enterprise clients.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Sana provides several support levels so customers can match coverage to their needs. All plans include self‑service resources in our help center. Standard plans include business‑hours technical support Monday to Friday, with higher tiers adding weekend coverage or full 24/7 support for critical incidents. Billing and subscription questions are handled online or by phone during local business hours on weekdays. Exact pricing for each support level, and whether you get a dedicated technical contact (such as a technical account manager), depends on your commercial agreement and plan, so your Sana account team can confirm what applies to you.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Government Digital and Data Roles

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £1,687.50 £1,237.50
Business architect £2,100.00 £1,237.50
Lead business architect £2,400.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,687.50 £1,237.50
Senior data architect £2,100.00 £1,237.50
Chief data architect £2,400.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,687.50 £1,237.50
Senior enterprise architect £2,100.00 £1,237.50
Lead enterprise architect £2,400.00
Principal enterprise architect £2,400.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,687.50 £1,237.50
Lead security architect £2,100.00 £1,237.50
Principal security architect £2,400.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,687.50 £1,237.50
Senior solution architect £2,100.00 £1,237.50
Lead solution architect £2,400.00 £1,237.50
Principal solution architect £2,400.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,687.50 £1,237.50
Senior technical architect £2,100.00 £1,237.50
Lead technical architect £2,400.00 £1,237.50
Principal technical architect £2,400.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £1,687.50 £1,237.50
Senior analytics engineer £2,100.00 £1,237.50
Lead analytics engineer £2,400.00 £1,237.50
Head of analytics engineering £2,400.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £1,687.50 £1,237.50
Senior data analyst £2,100.00 £1,237.50
Principal data analyst £2,400.00 £1,237.50
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,687.50 £1,237.50
Senior data engineer £2,100.00 £1,237.50
Lead data engineer £2,400.00 £1,237.50
Head of data engineering £2,400.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £1,687.50 £1,237.50
Principal data scientist £2,100.00 £1,237.50
Lead data scientist £2,400.00 £1,237.50
Head of data science £2,400.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £2,100.00 £1,237.50
Lead machine learning engineer £2,400.00 £1,237.50

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,687.50 £1,237.50
Senior business relationship manager £2,100.00 £1,237.50
Lead business relationship manager £2,400.00 £1,237.50
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £1,687.50 £1,237.50
Change and release analyst £2,100.00 £1,237.50
Change and release manager £2,400.00 £1,237.50
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £2,212.50 £1,350.00
Service readiness analyst £2,400.00 £1,350.00
Service transition manager £2,925.00 £1,350.00
Lead service transition manager £2,925.00 £1,350.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £2,212.50 £1,350.00
Senior business analyst £2,400.00 £1,350.00
Lead business analyst £2,925.00 £1,350.00
Head of business analysis £2,925.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £2,212.50 £1,350.00
Senior delivery manager £2,400.00 £1,350.00
Head of (Agile) delivery management £2,925.00 £1,350.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £2,212.50 £1,350.00
Digital portfolio manager £2,400.00 £1,350.00
Senior digital portfolio manager £2,925.00 £1,350.00
Head of portfolio £2,925.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £1,687.50 £1,237.50
QAT analyst £2,100.00 £1,237.50
Senior QAT analyst £2,400.00 £1,237.50
Lead QAT analyst £2,400.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £1,687.50 £1,237.50
Test engineer £2,100.00 £1,237.50
Senior test engineer £2,400.00 £1,237.50
Lead test engineer £2,400.00
Test manager
Role level UK Rate Offshore Rate
Test manager £2,400.00 £1,237.50
Head of test £2,400.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
EYCP
ISO/IEC 27001 accreditation date
Thursday 19 June 2025
What the ISO/IEC 27001 doesn’t cover
Workday Vndly and Paradox are covered by ISO/ IEC 27001 , accredited by A-Lign as of 17/04/2025.
Workday Contract Intelligence and Contract Lifecycle Management (CI&CLM) is covered by ISO/ IEC 27001 , accredited by Schellman as of 24/10/2025.
Sana Learn is overed by by ISO/ IEC 27001 , accredited by Insight Assurance as of 01/04/2025.
Workday HiredScore is not covered by ISO/ IEC 27001.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
Yes
CSA STAR accreditation date
Monday 26 February 2024
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Workday HiredScore; Workday Contract Intelligence and Contract Lifecycle Management (CI&CLM), Sana Learn, Paradox are not covered by Workday's CSA Star certification.
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
5f3a038c-07bd-43cf-8a17-9aa0cc9d3637
Other security certifications
Yes
Any other security certifications
  • SOC 1/2/3
  • ISO 27017
  • Esquema Nacional de Seguridad (ENS)
  • EU Code of Conduct (EU CoC)

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tendertracker@workday.com. Tell them what format you need. It will help if you say what assistive technology you use.