SQUAD AI LIMITED

Squad AI

Squad AI automates complex tasks using a secure, transparent and reliable AI platform built around an enterprise knowledge graph and governed Cognitive Network, with offline deployment available. Designed to automate: Project Management, Procurement, Commercial, Strategic Query, Engineering, Quality Management, Finance, HR, Strategic Workforce Planning, MI, Analytics and Safety Cases.

Features

• Complex Task Automation, following policies, processes, procedures for predictable outputs.
• Strategic Analytics & Recommendations, enabling strategic queries
• Digital twin to enable insights such as process duplication identification.
• Proprietary Orthogonal Memory Structure: innovative data representation/knowledge graph structures.
• Continuous Learning: Adapts/improves through human-inthe- loop feedback and uncertainty detection.
• Human Collaboration: Works alongside humans like a trusted colleague.
• Policy Adherence: follows your organisation's policies, processes, procedures and guidelines.
• Function based automation: Project Management, Engineering, Safety Cases, Quality Management,
• Function based automation: HR/Strategic Workforce Planning, Finance,
• Function based automation: Strategic Query,MI and Analytics

Benefits

• More accurate than your best person at complex tasks.
• 98% Enterprise Search Accuracy , 0% False Negatives.
• UK Sovereign British company with UK data residency options.
• Security Cleared. Vetted team with appropriate clearances for sensitive environments.
• Full Audit Trail. Every action logged and traceable.
• Trusted & Explainable Human-in-the-loop controls, no black boxes.
• Deploy in Three Months. Get value fast, iterate faster.
• Deployable on-premises or on-cloud. Isolated from the internet where required.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at squad@squadai.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

523052122390339

Contact

Merlin Floate
0
squad@squadai.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • AI Build Software
  • Trustworthy AI Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Client dependent, we offer tailored configuration.

User support

• Email or online ticketing support: Yes
• Support response times: Varies depending on issue severity.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes
• Support levels: Varying levels of implementation engineering support services are included in our Licences. For additional support costs, please see the Pricing document. Further information can also be found in the Service Definition Document and our standard form Service Level Agreements (SLAs) can be provided on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Squad AI is an intuitive commercial software, that can be used; by technical and non-technical users alike. Squad AI can design; training plans and training materials based on proven materials; and tailored to client and workforce needs. Full information, of; our training options is available on request. Outline of Training; Services: Our training provision includes in application; help, and support, as follows: 1. training in person at; customer locations tailored according to the user profile,; specific contract requirements, and project stage all led by; skilled and experienced instructors; 2. webinars on a variety of; topics, based on ongoing assessments of end user needs,; allowing flexible scheduling as well as varying user adoption; rates and location; 3. self-guided learning; self-paced training; through web-based video training including features such as; videos and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Squad AI avoids vendor lock-in by design.; When the contract ends, your data can be fully extracted. Our team works with you to securely transfer everything – including knowledge graph content, documents, insights and logs – in formats that suit your needs and systems.; We collaborate to choose the most practical approach and handle the export process during offboarding, with clear traceability.; Full support and details are provided on request.
• End-of-contract process: Squad AI will fully destroy/purge client data from storage media/devices, computers, retained by Squad AI beyond the contract period and subsequent customer data extraction (if requested by the customer). There is no additional charge for this service. Please contact us for additional information on this process.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Squad AI onboarding and offboarding documentation meets basic accessibility standards.; - Delivered as tagged, searchable PDFs with proper headings, alt text for diagrams, and logical reading order.; - Text is high-contrast and resizable without loss of information.; - Simple structure with table of contents and bookmarks for easy navigation.; - Avoids complex layouts, tables without headers, or images without descriptions.; - Compatible with common screen readers (tested on NVDA and VoiceOver).; - Shared via secure methods that preserve these features (encrypted email or your preferred portal).; - Updates keep the same accessible format.; We are working towards WCAG 2.2 Level AA where practical.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface is dynamic.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface deploys, visual tools, and collaborative processes, integrating seamlessly with existing processes, and enabling users to automate tasks, access insights, and make strategic decisions. An accessible and highly intuitive, icon-based user interface enables lay users to raise queries and execute tasks using AI. ; ; Process Graph and Visual Representation allow users to view workflows by representing steps in a process. Users can leverage strategic analytics and recommendations for insights, such as identifying process duplication or improving staff morale. ​; ; The platform generates a synthetic "digital twin" of the organisation, allowing users to explore and query data in innovative ways.
• Accessibility standards: None or don’t know
• Description of accessibility: Visual tools, and collaborative processes, are accessible and highly intuitive, with an icon-based user interface enables lay users to raise queries and execute tasks using AI.
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: Users can:; - Obtain API key from workspace settings.; - Submit feedback, support tickets, surveys, or text insights programmatically.; - Integrate to send data for insight generation and enable Squad to read docs/codebase.; ; Users cannot:; - Set up workspaces, agents, goals, missions, or roadmaps through API (UI required).; - Make core changes (e.g., edit strategy, settings, orchestration) programmatically.; ; Limitations:; - API focuses on data submission/ingestion, not full service setup or management.; - Structural configuration and changes remain UI-only.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Squad AI is fully customised by our team to meet your organisation’s specific requirements.; ; - Organisation-specific policies, processes, procedures and guidelines; - Tailored workflows and tool selection; - Error handling and retry mechanisms; - Human-in-the-loop oversight and approval points; - Knowledge graph population from your documents and data; - Focus of insights and recommendations (e.g. process duplication, efficiency gains); - Audit trails, traceability and full action logging; - Access controls and role-based permissions; - Persistent organisational memory and knowledge retention; - Data segmentation and isolation (including air-gapped options); - Analytics and performance reporting; - Sovereign deployment options (on-premise, private cloud, classified networks); - Custom integration points with existing systems

Scaling

• Independence of resources: Squad AI uses dedicated infrastructure per customer (Bronze to Palladium tiers or custom modules). Each deployment allocates isolated resources (CPU, RAM, VRAM) sized to your needs. No shared compute pool exists between customers. This ensures demand from other users cannot affect your performance, availability or response times.

Analytics

• Service usage metrics: Yes
• Metrics types: Squad AI provides the following service metrics:; System uptime and availability,; Response time for key operations,; Data retrieval accuracy,; Automation success rate (tasks completed without errors or intervention),; Policy compliance rate across outputs,; Time saved on routine processes,; Volume of insights, recommendations or alerts generated,; User engagement with reports and analytics.; Metrics can be tailored to your priorities during onboarding.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Existing data in the Squad AI platform can be exported into raw formats with Squad AI's software platforms. The platform has an open, pluggable; architecture with documented APIs at every tier of the software. All data in the platform can be securely exported in nonproprietary formats for use in other databases or systems. Squad AI and the customer will jointly determine the best export format(s) for customer datasets and their destination systems. Full information on data extraction is available on; request.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Squad AI protects data in transit using TLS 1.3 (with backward compatibility to TLS 1.2 where required) and supports IPsec or TLS VPN gateways for secure tunnels to the buyer’s network.; Custom cipher suites can be configured to meet specific requirements. All communication is encrypted end-to-end.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Squad AI uses dedicated, customer-isolated deployments. Data is logically segregated per organisation with fine-grained RBAC. Traffic passes through gateway nodes with proxies and WAFs; unauthorised access is blocked and logged. Administrative access is segregated, host/network firewalls applied, full disk encryption used, and continuous monitoring detects anomalies, malware and intrusions.

Availability and resilience

• Guaranteed availability: Standard form Service Level Agreements (SLAs) can be provided on request. Level of availability varies depending on the specific project.
• Approach to resilience: Information available on request.
• Outage reporting: Various options, including email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Squad AI supports flexible authentication. Standard is username/password + MFA. We can configure federation (SAML/OIDC), VPN access, public key/TLS client certs, or limited government network access per your requirements during implementation.
• Access restrictions in management interfaces and support channels: Squad AI restricts access in management interfaces and support channels through Role-Based Access Control (RBAC), User and Group Management, and AuthN/AuthZ via API Gateway/Ingress.; Management interfaces: Require SSO/LDAP authentication, MFA, and fine-grained permissions. Admin access limited to designated roles; all actions audited in immutable logs.; Support channels: Use secure ticket systems with RBAC-enforced access. Support staff have least-privilege permissions, segregated by customer workspace. No direct data access without explicit approval.; Memory and data segregation: Persistent knowledge graphs isolated per organisation, with full encryption and air-gapped options for classified environments.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Squad AI supports flexible authentication. Standard is username/password + MFA. We can configure federation (SAML/OIDC), VPN access, public key/TLS client certs, or limited government network access per your requirements during implementation.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Squad AI follows robust information security policies aligned with Cyber Essentials Plus, NCSC guidance and internal standards. Policies cover access control, encryption (at rest and in transit), incident response, secure development, data handling and business continuity.; Reporting structure: A designated security lead oversees compliance and receives direct reports of concerns from staff. All employees complete mandatory security training annually.; Adherence is ensured through regular internal audits, automated monitoring, policy reviews and accountability measures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Squad AI uses dedicated, customer-isolated deployments with configuration managed through version-controlled infrastructure-as-code, automated provisioning tools and internal tracking.; ; Components (modules, compute resources, knowledge graph, software versions) are tracked via unique identifiers, dependency mapping and change logs throughout their lifecycle.; ; Changes are assessed for security impact by our engineering team before approval: risk reviewed, tested in staging, security scans run, and only deployed after sign-off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Squad AI’s vulnerability management aligns with Cyber Essentials Plus requirements.; We assess potential threats through regular automated vulnerability scanning of all components (software, OS, dependencies) and internal reviews of threat intelligence from trusted sources (e.g. NCSC alerts, vendor security advisories).; Identified vulnerabilities are prioritised based on risk, exploitability and impact, then patched as quickly as commercially reasonable—critical issues within days, high within weeks—via controlled, tested updates to avoid disruption.; Information on threats comes from NCSC feeds, vendor notifications and security community sources.; Annual independent penetration testing is conducted by a CHECK/NCSC-approved provider.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Squad AI maintains and follows policies requiring administrative access and activity in its products to be logged and monitored, and the logs to be archived and retained in compliance with the company's management plan. Squad AI monitors privileged account use and maintains security information and event management policies and measures to identify unauthorised administrative access and activity, implement appropriate; timely responses, and facilitate internal and independent third party compliance audits. Health and availability of systems is monitored at all times.
• Incident management type: Supplier-defined controls
• Incident management approach: Squad AI’s protective monitoring uses automated tools and processes aligned with Cyber Essentials Plus.; Identification of potential compromises: Continuous monitoring of logs, network traffic, system state deviations, anomalies, unauthorised access attempts and malware indicators via SIEM-like internal tools and gateway logging.; Response to potential compromise: Incidents trigger immediate alert to security lead. Response follows predefined playbook: containment, investigation, eradication, recovery and customer notification if required.; Response time: Critical incidents addressed within hours; high-priority within 24 hours.; All activity is logged for audit.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Based on customer requirements. Additional information available on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 8%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9aed1c79-6d10-4641-aaf4-81aaaf24845c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C42933a0-3aaa-4178-9330-36e085092248
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at squad@squadai.uk. Tell them what format you need. It will help if you say what assistive technology you use.