EXPECT AI LTD

Una - Profitable Decarbonisation

Una is an AI SaaS platform that ingests and normalises company data, benchmarks performance against peer organisations, identifies ROI-positive cost-saving and carbon-reduction actions, and generates a tailored implementation roadmap. Una also connects users to green solution installers and financing partners to help convert insights into cost and carbon reduction.

Features

• Cost saving through efficiency insights
• Decarbonisation via energy efficiency actions
• Benchmarking vs Peers
• Action planning
• Passport
• Subsidy Agent
• Ask Una - Decarbonisation copilot

Benefits

• Reduced operating costs
• Improved sustainability performance
• Access to marketplace
• Access to subsidies
• Verifiable Carbon Passport
• Access to green finance
• Ask Una - decarbonisation copilot

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anand@expectai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

525732951255710

Contact

Anand Verma
07989954566
anand@expectai.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None. Usage is subject to fair usage limits defined by subscription tier.
• System requirements: Modern web browser supporting TLS 1.2 or higher.

User support

• Email or online ticketing support: Yes
• Support response times: We have a service level agreement in place, usual response time is 24 hours, excluding weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Specifically, we have tested web chat experiences with:; ; Screen reader users (e.g., JAWS, NVDA, VoiceOver) on both desktop and mobile; ; Keyboard-only users, including users with motor impairments; ; Screen magnification and zoom users; ; Users with cognitive and learning disabilities, focusing on clarity, error recovery, and conversational pacing
• Onsite support: Yes
• Support levels: We provide three tiers of customer support aligned to public sector operational requirements.; ; Standard Support is provided during UK business hours (09:00–17:00, Monday–Friday, excluding UK public holidays) via email and a ticketing system. It covers incident management, service requests, and defect resolution.; ; Enhanced Support offers extended UK hours (08:00–18:00, Monday–Friday) with email, ticketing, and telephone access. It includes priority incident handling and configuration guidance.; ; Premium Support provides 24x7x365 coverage with full incident management, escalation handling, and operational coordination via email, ticketing, and a dedicated emergency contact.; ; Support Costs; ; Standard Support: Included within the licence or subscription fee; ; Enhanced Support: Typically 10–15% of annual contract value; ; Premium Support: Typically 20–25% of annual contract value
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Pre-recorded demos, book time with sales engineer, email and phone support
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When the contract ends, users can extract their data by submitting a request to Expect AI Ltd via the designated support channels (email or service desk). Upon receiving a valid request, we provide an export of the user’s data in commonly used, machine-readable formats, including CSV and ODF, to enable straightforward reuse or migration.; ; Data exports are made available within a reasonable timeframe and in line with agreed security and identity verification procedures. Once data extraction has been completed, user data is securely deleted in accordance with our data retention and sanitisation policies, applicable contractual terms, and relevant data protection legislation.
• End-of-contract process: At the termination or expiration of a contract, we follow a documented and controlled process to ensure secure, complete, and verifiable removal of customer data.; ; Contract Termination Trigger; Upon written notice of contract termination or expiration, a data removal workflow is initiated in accordance with contractual terms and applicable legal or regulatory requirements.; ; Data Identification and Scope; We identify all customer data associated with the account; Data Deletion and Sanitization; Customer data is securely deleted using industry-standard methods; Backup Retention and Expiry; Data contained in system backups is not actively used after contract termination and is automatically purged according to predefined backup retention schedules; Verification and Confirmation; Upon completion, internal controls are used to verify that data deletion has occurred as required.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The same service is available on mobile and desktop. Platform and product availability remain the same, however, there is some UX optimised for mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is delivered entirely through a secure web browser and provides users with access to the service without the need for local software installation. Users interact with the service via a responsive web-based user interface built using standard web technologies (HTML, CSS, and JavaScript).; ; The browser interface communicates with the underlying service through secure HTTPS-based APIs that handle all business logic, data processing, and integrations. Authentication and authorisation are managed using industry-standard mechanisms such as role-based access controls, secure session management, and optional single sign-on.; ; The service interface defines clear inputs and outputs for all user actions.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Screen reader users (e.g., JAWS, NVDA, VoiceOver) on both desktop and mobile; ; Keyboard-only users, including users with motor impairments; ; Screen magnification and zoom users; ; Users with cognitive and learning disabilities, focusing on clarity, error recovery, and conversational pacing
• API: Yes
• What users can and can't do using the API: Tbc
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We guarantee that one user’s demand cannot materially affect other users by design.; Our platform combines logical isolation, strict resource controls, autoscaling and throttling, and active monitoring and remediation so that noisy-neighbour effects are prevented and performance is maintained for all customers. Key guarantees:; ; Tenant isolation and resource quotas; Autoscaling & capacity management; API rate limiting and back-pressure

Analytics

• Service usage metrics: Yes
• Metrics types: A. User Activity Metrics; ; Demonstrate who is using the service and how often.; ; Number of registered users; ; Number of active users (daily / monthly); ; Concurrent users; ; Usage by user role (e.g. admin, standard user); B. Functional / Feature Usage Metrics; ; Demonstrate what parts of the service are being used.; ; Number of transactions or actions completed; ; Feature or module usage counts; ; Workflows or processes executed
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Manual request
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Azure UK South SLA - 99.999%; Our availability - 99.9%
• Approach to resilience: Distribution of load; Automated scale management; Additional details available on request
• Outage reporting: Public dashboard available

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control is in place
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Meeting ISO standards, certification pending
• Information security policies and processes: We operate a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001:2022. Information security is governed through an approved Information Security Policy supported by topic-specific policies (e.g., access control, data protection, incident management, supplier security).; ; Reporting Structure:; Top management holds overall accountability for information security. An Information Security Officer / ISMS Manager is responsible for maintaining the ISMS, overseeing risk management, and monitoring compliance. Risk and asset owners are assigned for key systems and information assets. Security risks, incidents, audit results, and performance metrics are reported to senior management through regular management reviews.; ; Policy Enforcement and Assurance:; Policies are communicated to all employees and reinforced through mandatory security awareness training and role-based training where required. Compliance is supported by technical and operational controls such as role-based access control, least-privilege enforcement, logging and monitoring, and vulnerability and patch management. Adherence is verified through continuous monitoring, internal audits, and incident management processes. Policy breaches or nonconformities are investigated, corrective actions are tracked to completion, and the ISMS is continually improved through management review and risk reassessment.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Industry standard change management tooling; Static tracked configuration documentation and details
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threats are assessed on a supplier release and continuous review of tooling. We deploy patches within 24 hours. ; We get our information about potential threats from suppliers.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate protective monitoring aligned to a supplier-defined approach and contractual security requirements. Potential compromises are identified through centralized logging, security alerts, access monitoring, and supplier-provided notifications. When suspicious activity is detected, incidents are promptly triaged, investigated, and contained in coordination with the relevant supplier, following agreed escalation and response procedures. High-severity incidents are prioritised, with containment actions initiated as soon as practicable, typically within hours. Incident outcomes, response times, and corrective actions are reviewed to ensure ongoing effectiveness and continuous improvement
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a documented, supplier-defined incident management process aligned with recognised industry good practice. Pre-defined response procedures are in place for common security events such as unauthorised access, malware, and service disruption. Users report incidents through established support channels, including a dedicated service desk or security contact. All incidents are logged, assessed, and managed according to severity and impact. Following resolution, incident reports are produced that summarise the event, impact, root cause, actions taken, and any corrective measures, and are shared with relevant stakeholders in line with contractual and regulatory requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access to the platform, limited to time period depending on customer.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 25%
• Between £500,001 and £1,000,000: 25%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 35%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anand@expectai.com. Tell them what format you need. It will help if you say what assistive technology you use.