BRITISH TELECOMMUNICATIONS LIMITED

BT Managed Firewall Security Next Gen Full VAS (Virtual)

Provision of a virtualised “next generation” firewall, incorporating NGFW features such as AntiVirus, URL Filtering, IPS / IDS, anti-malware and anti-bot. Provision of a security product wrap to include pricing, ordering, change, assurance, invoicing and associated managed service wrap.

Features

• 24x7x365 Operation
• Virtualised Service
• URL Filtering to block access to inappropriate internet sites
• Intrusion Protection / Intrusion Detection
• AntiVirus offering AV checking of web traffic and AntiBot
• Application Control, controlling employee access to online resources
• Identity Awareness
• A 3-tiered service model

Benefits

• Security expertise in management
• Faster deployment than physical devices
• Fully Managed Service
• 24x7x365 operations
• Threat protection
• Automated Firewall provision
• Real-time reporting

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

528357130576615

Contact

Frameworks Team
0800 328 8077
ccsframeworks@bt.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Network security

  • Trusted network access and protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is only available on AWS and Azure Public Cloud.
• System requirements:
  • Customers require a AWS / Microsoft Azure Public Cloud account
  • Customers can bring their own licence or obtain through BT

User support

• Email or online ticketing support: Yes
• Support response times: The target is to respond to faults within 4 hours. This applies at weekends as well.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: A Managed Service model is offered with three tiers: MS1, MS2 and MS3. MS1 offers the most basic support, at least cost, stepping up to MS3 support at the highest cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: This is a fully managed service, where BT onboard and offboard customers. Dependent on the service level chosen a Project Manager is provided to manage the delivery and commissioning of the service and to keep the customer informed of the delivery progress. The Project Manager will also act as the Single Point of Contact for the customer during the delivery phase.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers will need to contact BT for this information to be provided.
• End-of-contract process: Prior to the contract end date, the customer will be contacted by BT and a discussion will take place as to whether a contract extension is needed. If not, then licenses and the service will be ceased by BT.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: BT will provide secure access to BT's Web Portal to all pre-agreed and authorised Customer Contacts to enable change requests be made. ; Users can then raise a change request to their firewall policies via BT's web portal. BT will check each request for its complexity and assess whether the change can be completed via the Change Management process.
• Accessibility standards: None or don’t know
• Description of accessibility: A link is provided to customers with a unique token ID relating to their devices.
• Accessibility testing: The web interface has been delivered testing through BT's internal processes used by BT Security customers for a number of years.
• API: No
• Customisation available: Yes
• Description of customisation: How can users customise your service?; By selecting firewall vendor and model.; Enabling optional security features (e.g., IPS, URL filtering, Anti-Virus).; Defining authentication methods and VPN configurations.; Choosing a managed service tier (MS1, MS2, MS3) for different levels of support.; Requesting policy changes and reporting preferences.; What can be customised?; Firewall vendor: Fortinet, Palo Alto, Check Point.; Security features: Intrusion Prevention, URL Filtering, Anti-Virus, Identity Awareness, Application Control, Anti-Bot, Threat Emulation.; Authentication: User/device methods (Radius, LDAP).; VPN options: Remote Access and Site-to-Site.; Service tier: MS1 (basic), MS2 (enhanced), MS3 (premium).; Reporting & logging: Frequency and storage options.; How users can customise; Use BT Web Portal for policy changes, reports, and configuration management.; Fine-tune during Controlled Deployment phase.; Engage Professional Services for advanced customization.; Who can customise; Buyer: Defines security policy, authentication, and requests changes.; BT: Implements changes, manages service, and provides consultancy.

Scaling

• Independence of resources: No Scaling available

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Fortinet and Palo Alto

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Admins must enable private data encryption (using an AES 128-bit key), to encrypt sensitive data in the configuration file. This option is disabled by default in FortiOS.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers can either use Threat Analytics Manager to view and export their security logs in an easy-to-understand format, or send the logs directly to their own SIEM system for further analysis.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Static routes to BT's IMPSS management platform are configured to use the default gateway of the management interface.; The Virtual Firewall will only have private IP addressing for management and production traffic.; All VMs within the private subnet protected by the vFW need to have their routing tables adjusted to route to the inside production interface.; All cloud NAT will be 1:1 static NAT; The public management IP will not be shared with any other function.; Only static routing on the firewall will be supported as standard.; No logs will traverse directly over the internet without being encrypted.

Availability and resilience

• Guaranteed availability: The service has 99.9% availability. There is a service credit applied if the service levels are not met. The service's Terms and Conditions provide full details of both of these service elements.
• Approach to resilience: Due to the nature of the public cloud, true High-Availability (HA) pair resilience for firewalls isn't possible. However Azure and AWS ensure a 99.9% availability for a single instance Virtual Machine (VM).
• Outage reporting: The service is monitored by a Security Operations Centre (SOC) 24 x 7 x 365 and reported internally. The customer is kept informed of the status of the outage and resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: All management access is authenticated through the BT Security IMPSS solution.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BT's Security Policies and processes are modelled against ISO27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management are built into the product process and service designs. These are also audited.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The service is monitored by a Security Operations Centre, 24 x 7 x 365, and reported internally.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: There is a 7-stage incident management process operated by BT's Security Operation Centre and reported internally. The service is monitored 24 x 7 x 365.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LQRA Limited
• ISO/IEC 27001 accreditation date: Friday 16 January 2026
• What the ISO/IEC 27001 doesn’t cover: This covers our published service offers
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Limited
• ISO 9001 accreditation date: Tuesday 19 August 2025
• What the ISO 9001 doesn’t cover: This covers our published service offers
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 30d49a42-7676-4f9e-ba34-05a211d0dd04
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 31cf450d-d8be-4c72-9251-45f5a9a4025a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.