INFOSHARE+ LIMITED

Manifest Universal Adapter

A cloud-hosted integration platform that connects housing management, asset, finance, CRM, document management and contractor systems. It enables secure, auditable data exchange using APIs, SFTP, flat-file transfers and event-driven workflows. All integrations are fully managed, configured and supported by experienced social housing integration specialists.

Features

• Cloud-hosted, fully managed integration service for housing organisations
• Connects housing management, asset, finance, contractor, CRM and DMS
• Supports API, SFTP, flat-file, message-based and event-driven integration
• Provides real-time and scheduled data synchronisation across systems
• Reusable connector templates and proven integration patterns to accelerate delivery
• Delivers full audit logging of all integration activity
• Includes structured error handling, retry logic and configurable alerting
• Migration tooling for extraction, transformation, pre-loading and dual-running
• Platform monitoring, diagnostics and operational support included
• Delivered by specialists with experience in social housing integrations

Benefits

• Reduces manual data movement and rekeying
• Improves data accuracy across connected business systems
• Supports compliance through reliable, traceable data exchange
• Enables cross-team working across housing, repairs, assets and finance
• Reduces IT overhead with a managed integration capability
• Accelerates delivery using configurable workflows and reusable components
• Increases resilience through structured error handling and monitoring
• Reduces delivery risk with proven methods and specialists
• Lowers cyber and operational risk via secure CE+ cloud hosting
• Supports continuity by maintaining critical data flows during transitions

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

529659626928905

Contact

Tenders
020 8541 0111
tenders@infoshareplus.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Infoshare+ uses four different priority levels - Low, Medium, High or Critical. Detailed response times would be covered in our SLA although they are generally between 2 business hours and 24hrs depending on the severity of the issue, and recovery times of 4-8 business hours - again depending on the severity of the issue.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide a 24/7 helpdesk for logging and tracking support requests. Operational support is delivered Monday to Friday, 09:00–17:30 (excluding UK public holidays). Incidents are prioritised as: P1 Urgent – live integrations unavailable with no workaround; P2 High – severe impact but processes still operating; P3 Medium – intermittent or non-critical issue; P4 Low – minor issue or issue affecting non-production environments. Response targets are: Urgent – immediate phone contact; High – 1–2 hours; Medium – 2–4 hours; Low – 8 hours. A structured handover from project delivery into BAU support is included.; ; All support levels described are included within the annual Universal Adapter licence. This covers proactive monitoring, maintenance, upgrades, helpdesk access and the Web Console. No additional paid support tiers are defined.; ; A named Technical Account Manager is not provided. Support is delivered by our Technical Support Analyst, with escalation to senior technical leadership for high-priority incidents. During onboarding and go-live, the technical implementation consultant supports knowledge transfer but is not an ongoing account management role.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a fully managed onboarding process. This includes requirements discovery, confirming data flows, defining integration logic and mapping, and setting up all API, SFTP or file-based connections. We configure the Universal Adapter, complete end-to-end testing, provide documentation and access, and guide users through live readiness and service handover.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data export activities would be agreed with the customer during offboarding, based on the information and assets available within the managed environment.
• End-of-contract process: End-of-contract activities would be agreed with the customer and typically include offboarding steps such as providing documentation and removing customer data from the managed environment once extraction is confirmed.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: A function of the software allows user defined APIs to be built so that APIs can be configured to carry out any task.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised by configuring integration workflows, data mappings, transformation rules and scheduling to meet the organisation’s system interfaces and business processes. Customisation is achieved through configuration rather than changes to the core platform.

Scaling

• Independence of resources: The Universal Adapter is hosted in an Azure environment within UK South that allows compute and storage resources to be scaled as required. Cloud infrastructure is shared but requests are load balanced to ensure requests from different customers do not impact other customers. For hybrid or on-premise deployments, scaling depends on the customer’s infrastructure, but our design will try to ensure no shared resource contention.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides operational metrics through the Web Console, including workflow and thread status. Operation data can also be presented for example counts of jobs processed, visits completed and cash postings where relevant to the integration. Available metrics vary between integrations and are not standardised.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data export activities would be agreed with the customer during offboarding, based on the information and assets available within the managed environment.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: All common import formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service includes in-built monitoring that automatically raises support tickets when issues are detected. Formal SLA frameworks are available and agreed per contract. Support requests are acknowledged within 4 working hours, and resolution targets are set based on priority. For cloud deployments, the service is hosted in UK Azure regions, which provide resilience and availability features as part of the Azure platform. On-premise and hybrid deployments follow the customer’s infrastructure standards.; ; Service unavailability refunds are not provided.
• Approach to resilience: The service is delivered as a managed integration platform with in‑built monitoring, structured error handling and retry logic, and full audit logging of integration activity. For cloud deployments, Universal Adapter is hosted in UK Azure (UK South) and operated as logically isolated customer instances with zone redundancy (as a minimum). For on‑premise and hybrid deployments, resilience for customer‑hosted components follows the customer’s infrastructure standards, while the managed components continue to use our monitoring, ticketing and operational support. Formal SLA frameworks are available and agreed per contract, with support requests acknowledged within 4 working hours and resolution targets set by priority.
• Outage reporting: The service includes in-built monitoring that automatically raises support tickets when issues are detected. Customers receive a copy of the automated report and associated log files for transparency. Outages and incidents are communicated through the agreed support channels as part of the managed service. Formal SLA frameworks are available and agreed per contract, with response targets based on priority.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: For UA there is no user access needed, its not a visible application to customers. The webconsole monitoring dashboard and Contractor portal are both web based and use MFA.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised Manifest personnel using role-based controls and secure authentication. Customers do not have access to administrative interfaces for configuring the service. Support channels follow strict identity-verification processes, and only named, authorised customer contacts can request information or changes.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Manifest Software Solutions adheres to UK government security standards and is certified to Cyber Essentials Plus. This demonstrates compliance with baseline controls for protecting systems and data against common cyber threats. Additional security practices include secure development principles, in-built monitoring, and audit logging as part of our managed integration service.
• Information security policies and processes: Manifest Software Solutions maintains documented information security policies and processes aligned with UK government standards and Cyber Essentials Plus certification. These policies cover secure development, access control, incident management, and data protection. Operational controls include in-built monitoring, audit logging, and formal SLA frameworks agreed per contract.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infoshare+ operates documented change and configuration management processes as part of its Integrated Management System (IMS), aligned to ISO 9001 and ISO 27001.; ; All changes are raised through a controlled change request process and assessed for risk, security, and service impact before approval. Changes are reviewed and authorised by appropriate operational and technical stakeholders, with records retained to provide a clear audit trail.; ; Configuration records and system assets are maintained to ensure accuracy and integrity, with exceptions investigated and addressed in line with defined procedures. These controls help ensure services remain secure and consistent while enabling controlled improvement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow a structured vulnerability management process based on established security best practice. We assess potential threats through ongoing review of platform security, supplier advisories and recognised UK government guidance. Security patches are applied promptly once available and validated, with routine updates handled through our controlled release process. We source threat intelligence from cloud platform providers, vendor security bulletins and NCSC advisories.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 1. Identifying potential compromises; Centralised monitoring via a SIEM integrated with Microsoft Defender for Cloud and Microsoft 365. This provides continuous visibility and automated alerts for suspicious activity, including anomalous sign-ins, account compromise indicators, and security posture changes.; ; 2. Responding to potential compromises; Alerts are reviewed immediately and escalated to the IT Director. Appropriate containment actions are taken, such as forcing session logout, resetting credentials, enforcing MFA, and reviewing account activity. Further investigation and corrective actions follows.; ; 3. Incident response timescales; Monitoring operates continuously with real-time alerts. High-severity alerts are responded to immediately, with initial containment completed within minutes.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents through our self-service ticketing system or by email to their account manager. Most incidents follow predefined workflows for quick resolution, while unique issues are handled case-by-case and followed up with an incident report to relevant stakeholders based on severity.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ffad9268-8e5a-4835-b6d3-cf76548352fa
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@infoshareplus.com. Tell them what format you need. It will help if you say what assistive technology you use.