SNOWFLAKE COMPUTING U.K. LIMITED

Snowflake

Snowflake was created by Benoit Dageville, Thierry Cruanes and Marcin Zukowski as a data platform built to harness the immense power of the cloud. Snowflake’s data platform brings together data storage, processing, and analytic solutions that are faster, easier to use, and more flexible than traditional offerings.

Features

• Security, Governance and Data Protection
• Standard and Extended SQL Support
• Tools and Interfaces
• Connectivity
• Data Import and Export
• Data Sharing
• Database Replication and Failover
• Snowflake Cortex AI Features - Agents, Analyst, Copilot and more.
• Openflow, Snowpark, Notebooks, Unistore, Streamlit and the Snowflake Marketplace
• See https://docs.snowflake.com/en/user-guide/intro-supported-features.html

Benefits

• AI features for writing SQL queries, understanding data and databases
• Choose the location your data is stored with enhanced authentication.
• Standard and Extended SQL Support
• A broad ecosystem of partners and client connectors and drivers
• Support for bulk loading/unloading of data and continuous loading
• Support for securely sharing data with other Snowflake accounts
• Support for replicating/syncing for organization continuity and disaster recovery
• Near-unlimited scalability and concurrency
• Streamlined data pipelines
• No SRE/DevOps burden - allowing launch of new features faster

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@snowflake.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

530485868024091

Contact

Andrew Newland
07539 476 543
gcloud@snowflake.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
  • Object-Oriented Database Management Systems
  • Data Lake Management Systems

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Feature sets of the service depend on the edition purchased by the customer. Please refer to the link below for information on features available per edition.; ; https://docs.snowflake.com/en/user-guide/intro-editions.html
• System requirements: Refer to https://docs.snowflake.com/en/user-guide/setup.html for information on system requirements.

User support

• Email or online ticketing support: Yes
• Support response times: Premier Support response time targets:; Sev 1: 1 hour; Sev 2: 2 business hours; Sev 3: 1 business day; Sev 4: 2 business days; ; Priority Support response time targets:; Sev 1: 15 minutes; Sev 2: 2 hours; Sev 3: 4 business hours; Sev 4: 1 business day; ; Refer to these sites for details: https://www.snowflake.com/legal/support-policy-and-service-level-agreement/; ; https://www.snowflake.com/support/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support services ; ; Premier Support is included in your contract.; ; Priority Support can be purchased as a % of credit consumption.; ; Priority support services include Support Account Management. ; ; Refer to this website for details:; https://www.snowflake.com/support/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and Online Training as well as certifications are available.; For training please refer to: https://www.snowflake.com/snowflake-professional-services/; ; For Certification please refer to:; https://www.snowflake.com/certifications/; ; Public documentation regarding the system features and how to use the system can be located here: https://docs.snowflake.com/en/; ; Snowflake Professional services can be used for migration, implementation, and deployment of the service. ; https://www.snowflake.com/snowflake-professional-services/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of the contract a Buyer will be able to access the Service for an agreed period of time (no less than 30 days) in order to retrieve its customer data from the service.; ; For technical information on how to perform data unloading please refer to data unloading documentation: https://docs.snowflake.com/en/user-guide-data-unload.html
• End-of-contract process: At the end of the contract a Buyer will be able to access the Service for an agreed period of time (no less than 30 days) in order to retrieve its customer data from the service.; ; For technical information on how to perform data unloading please refer to data unloading documentation: https://docs.snowflake.com/en/user-guide-data-unload.html; For technical information on how to perform data unloading please refer to data unloading documentation: https://docs.snowflake.com/en/user-guide-data-unload.html
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The Snowflake documentation is available online at. https://docs.snowflake.com/en/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Snowflake provides several different applications and tools to access databases in Snowflake. The web interface (Snowsight) distills Snowflake’s powerful SQL support into a unified, easy-to-use experience. The command-line client (SnowCLI) allows users to use the command line to create, manage, update, and view apps running on Snowflake across workloads. The Snowflake Extension for Visual Studio Code is used connect to Snowflake within Visual Studio Code and perform SQL operations. There are many third-party tools and connectors that allow integration with Snowflake. Full details are available at: https://docs.snowflake.com/en/guides-overview-connecting
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: The Snowflake Snowsight graphical user interface meets many, but not all, of the WCAG requirements.
• API: Yes
• What users can and can't do using the API: Snowflake provides many APIs. Developer Guides and API Reference documentation or Source Code is provided for each API. ; ; Refer to this website: https://docs.snowflake.com/en/api-reference.html; ; Details on what can be performed with API’s:; https://docs.snowflake.com/en/developer-guide/snowflake-rest-api/snowflake-rest-api; ; Customers are able to designate a Snowflake environment as their sandbox or test environment for testing purposes.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can customize many areas within their Snowflake account. Their users, permissions, settings, features, databases, tables, and more can all be customized for the use cases that a given customer has.

Scaling

• Independence of resources: NA

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: This is managed by our Cloud Service Providers who host and manage our physical storage.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: NA
• Data export formats: ODF
• Data import formats: ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Snowflakes Monthly Availability Percentage for the Snowflake Service is 99.9%.; ; For information on availability, SLAs, and refunds, please refer to this website:; https://www.snowflake.com/legal/support-policy-and-service-level-agreement/
• Approach to resilience: Snowflake leverages three separate data center clusters called "availability zones," which are; "multiple, isolated locations” per region. The deployment of the N+2 redundant components are spread; evenly across the three availability zones, so that there is always (in the non-failed state) at least one; instance of each component in each of the three availability zones. ; ; Also refer to this whitepaper for more details on redundancy and resilience:; https://developers.snowflake.com/wp-content/uploads/2021/06/Snowflake-High-Availability-for-Data-Apps-Whitepaper.pdf
• Outage reporting: Snowflake outages are reported on a public dashboard located here:; https://status.snowflake.com/; ; Outages and availability incidents are also posted on this website:; https://status.snowflake.com/history; ; Users can subscribe to e-mail updates for these incidents. ; ; RCAs are provided for all Incidents within 7 days

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Snowflake support personnel can only obtain access to customer accounts once customers grant explicit access and permissions to their account. This access is logged and is temporary, expiring within 24 hours or upon manual termination by the customer. ; ; Customers control the level of access granted to the support personnel and can review logs as needed to determine what was performed by the support personnel.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Refer to our Snowflake Trust website which lists all relevant security and governance standards which we comply with/undergo audits for.; ; https://trust.snowflake.com/; ; These include:; ; -ISO 27001, 27017, 27018 and 9001; -SOC 2 Type II; -SOC 1 Type II
• Information security policies and processes: See Security Addendum which describes security processes in place. These processes are put in place based on documented policies and procedures.; https://www.snowflake.com/legal/security-addendum/; ; All employees are required to read and acknowledge policies and procedures (including the Information Security Policy) as part of their annual training. ; ; Logging, monitoring, and alerting are in place for security processes to help ensure policies are followed. Periodic information security and governance audits also occur multiple times per year. ; ; Policies are managed by the Security Compliance team and require approvals from leadership at least annually. The Security Compliance team reports to the VP of Security who reports to the CFO.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Production system and software changes are reviewed, tested, and approved prior to deployment to; production to ensure the change meets the authorization, design, acquisition, implementation,; configuration, and testing requirements to ensure security, availability and confidentiality as outlined in; the Secure Development Life Cycle at Snowflake Policy. ; ; For more details on this process please view compliance reports such as the SOC 2 on this website:; https://trust.snowflake.com/
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular internal and external vulnerability scans are automatically performed weekly using an up-to-date; vulnerability database.; Scans that detect vulnerabilities meeting Snowflake-defined risk criteria automatically trigger; notifications to Security personnel and are remediated according to the documented policy.; ● Alerts are evaluated by Security personnel; ● Critical, High and Medium vulnerabilities are documented and tracked to closure; ● Critical vulnerabilities are reported to the Security Committee; ; Patches are deployed to the service based on internal policies and procedures. ; ; Information regarding potential threats are also gathered based on industry threat and security alerts from US-CERT, CISA, OWASP, CIS, vendor-supplied notifications and others.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Network activity within Snowflake infrastructure, as well as access to Snowflake, is monitored, logged,; and automatically analyzed for suspicious activity to ensure continued system security, integrity, and; availability. Included within this monitoring is the implementation of an Intrusion Detection System; (IDS) for systems and networks. Snowflake uses a dedicated Snowflake database, the Snowflake Security; Analytics Warehouse (SAW) as its security information and event management (SIEM) tool. ; ; Tickets are automatically generated and reviewed by Security personnel. ; ; Incidents are responded to based on criticality rating and the internal Security Incident Response Process.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The Snowflake Security Incident Process consists of three major phases, Detect, Analyze, and Respond, which are documented in detail in the Snowflake Incident Process; Policy. Snowflake records, investigates, and resolves production problems reported by internal and; external Snowflake users in a timely manner. All incidents that are classified as high impact must go; through a post-mortem process to identify changes to policies, procedures, best practices, and; documentation to improve the prevention, detection, containment, analysis of or response to applicable; incidents.; ; Incidents are reported/communicated to customers and/or other parties according to contracts, laws, and regulations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: There is a 30 day free trail with a $400 credit.
• Link to free trial: https://signup.snowflake.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 7%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance, LLC
• ISO/IEC 27001 accreditation date: Monday 28 April 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2022 certification is limited to the information security management system (ISMS) supporting the management of information security to protect all the assets in development, maintenance, and operations of the Snowflake AI Data Cloud and supporting processes. In addition, all features and services within the same authorization boundary as the Snowflake Data Cloud Service are applicable to this certification. This includes NativeApps, Streamlit, Snowpark container services (SPCS), Cortex, and Samooha. Snowflake supports regions across all of the Snowflake- supported cloud platforms,; grouped into three global geographic segments (North / South America, Europe / Middle East, and Asia Pacific). The scope includes; the control implementation guidance and additional control sets of ISO/IEC 27017:2015 and ISO/IEC 27018:2019 frameworks, in; accordance with the statement of applicability, version 2.1, dated April 2, 2025.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Coalfire Certification, Inc
• ISO 9001 accreditation date: Monday 17 November 2025
• What the ISO 9001 doesn’t cover: The certificate scope comprises the Quality Management System supporting the operations underlying the Snowflake AI Data Cloud Platform.; ; The Snowflake scope does not include the following permissible exclusions per ISO 9001:2015 requirements:; • 7.1.5.2: Measurement Traceability; • 8.5.4: Preservation; The organizational scope includes the Security and Compliance, Product Development, and Customer Support teams affecting the Quality Management System.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 17 December 2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Our CAIQ self-assessment can be accessed from the CSA website at https://cloudsecurityalliance.org/star/registry/snowflake/services/snowflake/
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-LIGN Compliance and Security, Inc
• PCI DSS accreditation date: Monday 19 May 2025
• What the PCI DSS doesn’t cover: Our PCI DSS attestation of compliance is available on request.
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 18562e7c-037d-421f-a248-be6e2ebf820e
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II
  • SOC 1 Type II
  • ISO 27017
  • ISO 27018
  • FedRAMP Moderate authorization in certain US Regions
  • FedRAMP High authorization in certain US Regions
  • HITRUST CSF Certification
  • ISO 42001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@snowflake.com. Tell them what format you need. It will help if you say what assistive technology you use.