MAIAR LIMITED

Sparx Enterprise Architect software

MAIAR is a Value Added Reseller of the internationally recognised Sparx Systems Enterprise Architect (EA) application for bringing clarity from complexity through toolset led, rigorous systems engineering techniques. Training, mentoring and over-the-shoulder support are supplied, along with specific EA led consultancy.

Features

• Comprehensive support for UML
• Intuitive and friendly user interface
• MDA transformation support
• Support for pluggable technologies using MDG technology
• Database modelling
• Version control support
• Baseline support

Benefits

• Open standard
• Models and manages complex information
• Structured scenario editor enabling effective use case creation
• Enables information sharing between team members
• Enables requirement capture
• Provides information traceability

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@maiar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

531666935248927

Contact

Mat Haisman
07960287889
Enquiries@maiar.co.uk

About the service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements:
  • Prolaborate Licence. Collaboration features need active Prolaborate subscription per user.
  • Enterprise Architect Licence.Users require valid EA licence for hosted service.
  • Supported Operating Systems. Windows 10/11, macOS, Linux via Wine compatibility.
  • Internet Connectivity. Reliable broadband required for secure HTTPS cloud access.
  • Web Browser Compatibility. Modern browsers supporting HTML5 and JavaScript functionality.
  • Security Software. Up-to-date antivirus and endpoint protection on client devices.
  • Firewall Configuration. Allow outbound HTTPS traffic on port 443 endpoints.
  • Authentication Support.HTTPS mandatory; optional SAML or ADFS single sign-on.
  • Integration Drivers. ODBC/OLE DB required for on-premise integration scenarios.
  • Hardware Requirements. Standard desktop or laptop hardware.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond on the same working day. But this cannot be guaranteed. A response will be made within 24hrs (this may be longer over weekends and national holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We can provide on-site training for software use; We can provide technical assistance with integration with wider systems; We can provide bespoke modelling
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We tailor our onboarding to the needs and requirements of the customer. Typically, this will include on-site set-up and training and documentation (often Bespoke to the Users organisation). We can have dedicated consultants that continue to work on-site with the client where required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We are experienced with working with costumers who have large and often sensitive data sets. We work throughout the contract engagement to ensure that data repositories are clear, auditable and well documented. It is part of pour service to consider the close down of a project and thus to have a data extraction plan and handover plan.
• End-of-contract process: All our contracts are bespoke, and so there is no fixed model. However, we work closely with clients to ensure that the contract considers a whole of life approach from the beginning, and so it is unlikely that there would be additional costs beyond agreed day rates.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: We work with the client to ensure our services are scaled appropriately to meet the demands of their systems. This typically means integrating our software services into their cloud systems.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Sparx Systems

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: There are three main ways of exporting data; ; One - Through published EA models exported as various diagrams/scematics.; Two - Through an API that enable the EA outputs to feed other systems; Three - Through formal data extraction as tables or databases
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XMI
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XMI
  • XML
  • Native Repository Transfer
  • HTML
  • PDF
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MAIAR provides bespoke integration and support services for the software solutions we resell, tailoring implementations to meet the specific needs of each client. While we do not guarantee service availability, we offer responsive technical support and guidance to ensure that clients can effectively use their systems. Our team works closely with clients to address issues promptly, optimise integration, and provide ongoing advice to maximise operational effectiveness. Currently, we normally do not work outside of usual UK office hours, but will do if we can practically support.
• Approach to resilience: As we work mostly within Defence and Security, we work hard to ensure our systems and services are resilient. More information on specific measure is available on request.
• Outage reporting: Any and all outages and anomalies to our services are sent out as email alerts, and in most cases, our on-site consultants or dedicated project leads will engage directly with the customer to ensure continuity and restore full service provision as soon as technically feasible.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: MAIAR restricts access to management interfaces and support channels through least privilege, role-based access control and multifactor authentication, delivered in partnership with our Managed Service Provider (MSP). Administrative consoles are accessible only via approved networks using VPN and IP allow lists, with session timeouts and just-in-time elevation for emergency access. Sensitivity labels are applied to classify and protect data. Mobile account access is managed through Microsoft Intune, enforcing device compliance and encryption. All administrative actions are logged and monitored by the MSP, with alerts for unusual activity and regular access reviews. Support channels require authenticated requests and identity verification.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: MAIAR follows a comprehensive set of information security policies aligned with ISO 27001 principles and UK MOD security requirements. These include policies for data protection, access control, incident management and secure handling of sensitive information. The reporting structure places ultimate accountability with the Managing Director, supported by a designated Security Controller who oversees compliance and conducts regular audits. Policies are enforced through mandatory staff training, documented procedures and periodic internal reviews, with any breaches or concerns escalated through a formal incident reporting process to senior management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: MAIAR complies with ISO 27001:2022 for information security, which includes robust configuration and change management processes. All components of our services are tracked throughout their lifetime using documented configuration baselines and version control. Changes follow a formal process that includes submission of a change request, impact assessment, approval by authorised personnel and controlled implementation. Each change is assessed for potential security impact as part of the risk evaluation process, ensuring compliance with ISO 27001 controls. All changes are logged, reviewed and subject to regular internal audits, with oversight provided by the Security Controller and senior management.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: MAIAR follows ISO 27001:2022 for vulnerability management. We continuously assess potential threats through regular vulnerability scans, risk assessments and monitoring of security advisories. Threat intelligence is sourced from trusted providers, vendor notifications, government security alerts and industry feeds. Identified vulnerabilities are prioritised based on risk and potential impact to services. Patches and updates are deployed promptly, typically within 24 to 72 hours for critical vulnerabilities, following a controlled change management process. All actions are documented and reviewed by the Security Controller, ensuring compliance and reducing exposure to emerging threats. Regular audits and staff training reinforce this approach.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: MAIAR implements protective monitoring in line with ISO 27001:2022 through a Managed Service Provider (MSP). Potential compromises are identified via continuous monitoring, log analysis and automated alerts. The MSP uses threat intelligence from vendor advisories, industry feeds and MOD guidance. When a compromise is suspected, the MSP initiates incident response immediately, performing triage, containment and remediation in coordination with MAIAR. Critical incidents are prioritised and addressed within hours, with escalation to the Security Controller and senior management. All incidents are documented, reviewed and lessons learned are applied to strengthen monitoring and security controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: MAIAR follows ISO 27001:2022 for incident management and uses predefined processes for common events such as data breaches, system outages and unauthorised access. Users report incidents via a dedicated email address or secure ticketing system, monitored by our Managed Service Provider and escalated to the Security Controller. On receipt, incidents are logged, prioritised and investigated immediately, with critical issues addressed within hours. Incident reports, including root cause analysis and corrective actions, are provided to affected stakeholders and senior management. Lessons learned are documented and integrated into continuous improvement of our security and operational processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Centre for Assessment Ltd
• ISO/IEC 27001 accreditation date: Thursday 22 May 2025
• What the ISO/IEC 27001 doesn’t cover: The 2 items that are excluded from MAIAR's ISO 27001:2022 Statement of Applicability include: no physical office as Users 'work from anywhere' (Client premises or home) and no software development activities are undertaken.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Centre for Assessment Ltd
• ISO 9001 accreditation date: Thursday 12 December 2024
• What the ISO 9001 doesn’t cover: What the ISO 9001 doesn’t cover; ; Activities outside the provision of technical, engineering, and management support to the UK MOD and defence industries are not covered by our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 02eaaf75-67f9-4b91-92d6-a7bd5cd5fa08
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 4f0ab26f-36a4-4cb6-803b-e8e469eb77a4
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@maiar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.