GLIDER TECHNOLOGY LIMITED

Glider Asset Information Management Common Data Environment (AIM CDE) for Residential Property

Glider's Asset Information Management Common Data Environment (AIM CDE) software helps residential estate owners digitalise and manage housing portfolios for better operational outcomes. Glider Nexus securely captures, assures and structures property data, supporting compliance, informed decision-making and sustainable management across homes throughout their lifecycle.

Features

• HHSRS hazard recording, logging, and prioritisation per residential property
• Awaab’s Law risk tracking with legally compliant response times
• LiDAR, point cloud, and panoramic model storage
• Estate-wide scan coverage linked to individual asset information
• Integrated hazard file covering asbestos, fire, damp, mould
• Gas and electrical safety hazard management records
• Measurement tools embedded within visual property models
• Configurable workflows for information review, approval and validation
• Property-level compliance views by region, type, status
• Built on Glider's AIM CDE core functionality that's ISO-19650 compliant

Benefits

• Clear visibility of housing hazards across large residential portfolios
• Supports faster remediation of damp and mould risks
• Demonstrates compliance with Social Housing regulations
• Securely maintains structured, standardised information across the entire asset lifecycle
• Improves resident safety through prioritised hazard management
• Reduces risk through auditable, legally defensible records
• Improves collaboration and accountability through transparent, auditable workflows
• Enables proactive asset management across housing stock
• Streamlines inspections with linked scans and asset data
• Scales from individual homes to estate-wide oversight

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

532192968043648

Contact

Richard Farnworth
+44 203 8268 001
info@glidertech.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
• Service constraints: None
• System requirements: Modern web browsers which support WebGL (Edge, Chrome, Firefox etc)

User support

• Email or online ticketing support: Yes
• Support response times: All users have access to Glider’s support team via telephone and email. The helpdesk operates Monday to Friday, 8:30am–5:30pm GMT, excluding UK bank holidays. ; ; Support requests are prioritised based on business impact.; ; Priority 1 (business-critical service unavailable to all users) receives a response within 1 hour and resolution within 4 working hours. ; Priority 2 receives a 1-hour response and 8 hour resolution. ; Priority 3 receives a 2-hour response and 2 day resolution. ; Priority 4 receives a 4-hour response and 5 day resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The licence fee includes standard telephone and helpdesk support for the number of user licences included in the order.; ; Each customer is assigned a Glider Account Manager.; ; All users have access to the support team via the telephone and email helpdesk facility.; ; The support telephone and email helpdesk is accessible Monday to Friday inclusive from 8:30am to 5:30pm GMT excluding UK bank holidays.; ; The support team will assign one of the priorities below to each support request:; ; Priority 1: a business-critical feature of the software service is unavailable to all users, and consequently users are unable to continue with their normal course of business.; Priority 2: an important feature of the software service is unavailable to all users, which is a significant inconvenience, however does not prevent users from continuing with their normal course of business.; Priority 3: a feature of the software service is unavailable to one or more users.; Priority 4: a feature of the software service is either unavailable or not performing as it should, but is causing minimal business impact.; ; Support requests may be escalated should the customer not agree with the prioritisation of the request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is delivered online and tailored to suit the requirements. Training can also be delivered onsite on request at an additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide automated export functionality for the following:; - BIM Models in native file format; - Asset registers in Excel and CSV; - Documents in their native file format; - COBie data in compliant Excel format; ; Glider Technology can also provide digital archives on external hard drives to be shipped directly to the Buyer on request, at an additional cost.
• End-of-contract process: Upon termination of the Software-as-a-Service subscription, the following option is available for archiving of data (subject to contract):; ; At an additional cost, all model files, documents and schedules of asset data can be exported from Glider Nexus and provided in a standardised format to the Customer via an external hard drive compatible with Windows. The hard drive can be encrypted as an additional option if required.; ; In the absence of any specific archiving instructions, customer data will be retained for a period of 12 calendar months after the subscription termination date before being destroyed.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference in functionality.; The User Interface is responsively designed to suit the browser's screen resolution.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is entirely web browser-based and has many user interfaces to access, store, process, track and download information.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct usability testing with assistive technologies, including screen readers, keyboard-only navigation and voice input tools. These tests ensure that users with disabilities can effectively interact with the platform. We also review compatibility with browser accessibility features and maintain ongoing compliance through periodic audits.
• API: Yes
• What users can and can't do using the API: Glider's RESTful API is not available by default to users.; The RESTful API can be made available to the Buyer for specific purposes to be agreed with the supplier in writing. These purposes are usually regarding an integration with third party software.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Glider information management platform can be configured to meet the requirements of each individual project. Specifically, the Buyer can configure the following:; - The Digital Plan of Work module to suit the asset data requirements of the project; - The Asset Register data schema verification rules; - Verifications rules for model/data imports; - Project and asset data taxonomies for project file naming, metadata and asset data definitions; - Export formats for models and schedules of data; - O&M Manual templates; - Room Data Sheets; - Commissioning Test Sheets

Scaling

• Independence of resources: We have sophisticated load balancing that can be scaled up and scaled out. ; ; We have automatic monitoring systems that look at system load and trigger new servers to be launched, in the event that a processing queue becomes backed up for example.

Analytics

• Service usage metrics: Yes
• Metrics types: At an extra cost, we can provide usage metrics such as: ; - Number of users; - User details; - Data analytics
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Microsoft’s security and compliance practices include robust physical access controls, continuous monitoring and adherence to global standards such as ISO 27001 and SOC certifications. These measures ensure comprehensive protection of data at rest beyond encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: We provide automated export functionality for the following:; - BIM Models in native file format; - Asset registers in Excel and CSV; - Documents in their native file format; ; Glider Technology can also provide digital archives on external hard drives to be shipped directly to the Buyer on request, at an additional cost.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Native file formats
  • COBie
  • IFC (Industry Foundation Class)
  • Microsoft Excel (.xlsx)
  • Revit (RVT)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • COBie (Excel)
  • IFC (Industry Foundation Class)
  • Microsoft Excel (.xlsx)
  • Revit (RVT)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer a 99.95% service level agreement, but we do not offer a credit system to customers if SLAs are not met. Note that our 99.95% service availability has always been met.
• Approach to resilience: All our servers are managed by Microsoft Azure; they will be automatically relaunched if the hardware fails. We monitor system load and automatically launch new servers as required to deal with it.; When files are uploaded to our system, they are automatically replicated off-site across the London (UK) Azure availability region within a second or two. This hot replica is available in the event of a regional outage.; Our database server is also replicated off-site in real-time. It has a transactional backup every 5 minutes and has a full backup every 24 hours. When files are uploaded to the system, they are replicated across multiple geographically dispersed data centres across the Azure availability region.; In the event of an Azure regional outage, we can fail-over to the off-site datacentre is near-instant.; For clients that don't require UK Data Sovereignty or have a global presence, we have additional Azure server locations in the EU.
• Outage reporting: Our support site https://support.glidertech.com/home/ will report any outages. In the unlikely event that the outage is significant, we will issue an email alert.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: SSO / Microsoft Entra ID
• Access restrictions in management interfaces and support channels: A user cannot access a project without being a member of it; they must temporarily add themselves. This is an administrative function that is audited so we can know which of our staff had access to which projects at which time. Any changes that user made to the project would also be audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: SSO / Microsoft Entra ID

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: At Glider Technology, safeguarding the integrity and confidentiality of our software and services is paramount. We are committed to meeting industry standards for information security, ensuring compliance through comprehensive policies and procedures encompassing information security, acceptable use, privacy and incident reporting. Our dedication to maintaining the highest standards is evidenced by our annual independent audits and maintaining accreditations including ISO 27001, Cyber Essentials and Cyber Essentials Plus. These measures demonstrate our commitment to protecting the data entrusted to us and maintaining the trust of our clients and stakeholders. Copies of these policies are available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are requested either by a customer or internally. The development committee meets every fortnight to review requests and discuss the next fortnight's work, and what features should be prioritised. A technical specification is prepared by the senior technical staff and signed off by the technology director. After a developer prepares the changes, they are code reviewed reviewed by the technology director and senior staff. During the code review, we identify potential security risks and mitigate them wherever possible. We use the same approach for changes to servers, patches or configurations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We monitor Microsoft Security Alerts (mailing list and RSS) daily and follow NCSC guidance. Most patches are deployed automatically by Microsoft and critical updates are applied immediately when manual action is required. Threat intelligence comes from Microsoft advisories, NCSC alerts and industry-standard vulnerability databases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have numerous automated methods of identifying potential compromises including Microsoft Azure's Security Centre and Azure Defender products are in use. We would be happy to discuss this on request but not to announce the details publicly.; When a potential compromise is identified, we first determine whether it is possible it was triggered by mistake by a developer calling an API call that they didn't mean to.; If it appears that a system is compromised then it is isolated from the network for analysis. If necessary we will firewall the entire environment until an assessment can be made.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents via our online ticketing mechanism, or by contacting their account manager. However, we have automatic monitoring systems that usually tell us about any problem before any customer notices. In most cases we are informed about a potential problem (such as high CPU usage) before it becomes an outage and fix it without downtime.; Incident reports are provided to all subscribers of our status web service.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 26 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A5b1019f-2daf-4c96-88da-e48f227ea992
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6be9fe72-1c35-4d8f-99af-8891fff87c60
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.