Capventis
Employee Service / Employee Support with Zendesk
Capventis are helping customers to improve their Employee Service and Employee Engagement with the Zendesk platform. Zendesk is a highly scalable, market leading, omni-channel, cloud based platform. This powerfully simply technology offers the flexibility and integration capabilities that will serve the most complex and demanding Employee Care needs.
Features
- Omni-channel interactions: Email/Web/Phone/Chat/Answer Bot/Whatsapp/Social
- Unified agent workspace to see all requests in one place
- Automated workflows
- Self-service portal for requesters and employees
- AI powered chatbot with images and workflows
- Advanced AI capabilities using Zendesk AI and CoPilot
- AI powered workforce engagement management (WEM) and quality assurance (QA)
- Available in multiple languages
- Various integration capabilities: marketplace apps, connectors and an open API
- Extensive dashboards and reports
Benefits
- Reduces operational cost through efficiency (reduce requests, tasks, handling time)
- Improves customer and employee eXperience
- Improves agent eXperience (simple tasks automated, easy to use)
- Improves productivity and efficiency
- Reduces reply and resolution times
- Provides 24/7 service in multiple languages
- Customisable to the organisation, including branding
- Scale with your organisation, including teams, volume, regions and channels
- Exceptional time-to-value (TTV), total cost of ownership (TCO) and ROI
- Seamless integration with other tools
Business architect
| £800.00 |
£800.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data architect
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Enterprise architect
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Solution architect
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Technical architect
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Chief data officer
| £1,600.00 |
£1,600.00 |
Chief technology officer
| £1,600.00 |
£1,600.00 |
Analytics engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Data analyst
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data scientist
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Machine learning engineer
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Business analyst
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £950.00 |
£950.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
55574208-e6fd-4dd0-a314-778170561f4b
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
marketing@capventis.com.
Tell them what format you need. It will help if you say what assistive technology you use.