JISC SERVICES LIMITED

Managed SD-WAN

Enhanced connectivity with a secure, scalable solution that complements Janet. Delivered with BT and powered by Fortinet, it provides VPN-based access to the Janet network, advanced security, and seamless multisite integration ideal for organisations seeking flexibility, resilience, and cost-effective performance

Features

• Secure VPN overlays
• Enterprise-grade security and performance
• Resilient, scalable connectivity
• Logical multisite configuration
• Basic DDoS mitigation
• Integrated DNS services
• Optional advanced security features
• Trusted delivery in partnership with BT
• Flexible internet bearer options
• Managed Service Wrap

Benefits

• Rapid deployment
• Cost efficiency
• Enhanced performance
• Stronger security posture
• Operational simplicity
• Future-proof scalability
• Resilience and redundancy
• Alignment with sector priorities
• Trusted delivery
• Ensures ongoing operations and reliability

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

533806855046033

Contact

Bid Support
03003002212
g-cloud@jisc.ac.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Software-defined networking (SDN)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The Jisc Managed SD-WAN service requires approved Fortinet FortiGate edge devices and is optimised for Janet network connectivity; international sites need review. Advanced security features are only available on compatible hardware. Delivery depends on BT for underlying connectivity, and new site deployments are subject to hardware availability and circuit provisioning lead times. Planned maintenance windows may occasionally affect availability, and all changes follow Jisc’s managed process. Standard support is during UK business hours. Performance depends on bearer capacity and local circuits. Customers must comply with Janet’s Acceptable Use Policy and security requirements.
• System requirements:
  • Approved Fortinet FortiGate edge device for SD-WAN deployment.
  • Compatible internet bearer circuits for site connectivity.
  • Access to Janet network for optimal performance.
  • Customer-provided rack space and power for hardware installation.
  • Reliable local LAN infrastructure for SD-WAN integration.
  • Static IP addressing or DHCP configuration as required.
  • Compliance with Janet Acceptable Use Policy and security standards.
  • VPN capability for secure remote management and monitoring.
  • Customer contact for change approvals and incident coordination.
  • Optional firewall licenses for advanced security feature activation.

User support

• Email or online ticketing support: Yes
• Support response times: The target response and target resolution times will commence following a 30 minute period (which will commence when Jisc has issued the Customer with a Ticket).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Availability: High availability design with resilient SD-WAN hubs and diverse connectivity options. ; ; Support: 24/7 service desk with incident management and escalation. ; ; Response Times: Critical incidents addressed within agreed SLA windows. ; ; Monitoring: Proactive monitoring and performance optimisation via centralised management platform. ; ; Fault resolution: Working Days 8am – 6pm
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initial consultation to define requirements and design solution. ; ; Deployment of SD-WAN edge devices and configuration of VPN overlays. ; ; Integration with existing Janet circuits and customer infrastructure. ; ; Testing and validation of connectivity, security, and performance. ; ; Handover with documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Duration of the Agreement plus 7 years post Agreement expiry.
• End-of-contract process: Either contract renewal discussions or notice given to start the off boarding process:; ; Decommissioning of SD-WAN edge devices. ; ; Removal of VPN overlays and associated configurations. ; ; Secure data wipe and return of hardware (if applicable). ; ; Final reporting and confirmation of service termination
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: These are Private networks specific to customer designed and scaled accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: We can via request
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Jisc protects data at rest through ISO 27001-certified UK data centres with strict physical access controls. All configuration data, logs, and backups are encrypted at rest using AES-256 or equivalent. Role-based access control ensures only authorised personnel can access sensitive data. Encrypted backups are stored in separate locations for resilience, and tamper-proof logging safeguards integrity. Additional measures include network segmentation and obfuscation techniques. Jisc holds ISO 27001:2022 and Cyber Essentials Plus certifications and conducts regular CREST-accredited penetration testing, aligning with the UK Government’s Cloud Security Principle 2: Asset Protection and Resilience.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Make a request via the service desk for required data
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Email
• Data import formats:
  • CSV
  • Other
• Other data import formats: Email

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: Private network

Availability and resilience

• Guaranteed availability: The service is designed for high availability, with a target uptime of 99.9% across core SD-WAN hubs and management systems. ; ; Resilience is achieved through: ; ; Redundant SD-WAN hubs in geographically diverse locations. ; ; Failover mechanisms for edge devices and connectivity paths. ; ; Availability excludes planned maintenance windows, which are communicated in advance. ; ; Monitoring and proactive incident management ensure rapid response to faults.
• Approach to resilience: High Availability Design: SD-WAN hubs deployed in geographically diverse locations to ensure redundancy. ; ; Failover Mechanisms: Automatic failover between multiple connectivity paths and edge devices to maintain service continuity. ; ; Janet Backbone Integration: Leverages Janet’s resilient core network for added reliability. ; ; Proactive Monitoring: Continuous health checks and performance monitoring to detect and resolve issues before they impact users.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Administrative access to SD-WAN management interfaces uses role-based access control (RBAC) and least-privilege profiles. All privileged accounts require multi-factor authentication (MFA) via FortiToken or FortiAuthenticator. Access is restricted to approved management networks and monitored by Jisc’s Security Operations Centre (SOC), which provides 24/7 protective monitoring and incident response. Customers report incidents through the Jisc Service Desk, which enforces identity verification before any privileged action. All configuration changes follow formal approval workflows, and audit logs are maintained in compliance with ISO/IEC 27001 security governance requirements.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Jisc follows ISO/IEC 27001-certified information security management practices, supported by a comprehensive policy framework covering data protection, access control, incident management, and risk assessment. Policies are reviewed regularly and aligned with UK GDPR and NCSC guidance. Governance is overseen by a dedicated Information Security team reporting to senior leadership. Compliance is enforced through mandatory staff training, internal audits, and continuous monitoring. Security incidents follow a documented response process, including escalation and reporting to relevant authorities where required. Change management and configuration controls ensure integrity across all services, and customers benefit from Janet network protective monitoring and threat mitigation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Jisc complies with ISO/IEC 27001 for information security and follows ITIL-aligned change management processes. All configuration changes are controlled through a formal change approval workflow, including risk assessment, testing, and documented implementation. Emergency changes follow an expedited but auditable process. Configuration baselines are maintained, and changes are logged for traceability. Regular reviews and internal audits ensure compliance with governance standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Jisc follows ISO/IEC 27001 and ITIL-aligned vulnerability management processes. Regular vulnerability scanning, patching, and remediation are performed in line with NCSC guidance. Critical vulnerabilities are prioritised and tracked through a documented process, with escalation to senior security governance where required.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Jisc follows ISO/IEC 27001 and NCSC guidance for protective monitoring. Continuous monitoring is implemented across the Janet network and managed SD-WAN service, including intrusion detection, log analysis, and threat intelligence integration. Alerts are triaged by the Security Operations Centre (SOC), with escalation and incident response processes documented and audited.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Jisc follows ISO/IEC 27035-aligned incident management processes with predefined workflows for common events such as security breaches, service outages, and DDoS attacks. Incidents are logged and tracked through a central system. Users can report incidents via the Jisc Service Desk (phone, email, or online portal), which operates during standard business hours with optional 24/7 support. Each incident is triaged, investigated, and resolved according to severity. Post-incident reports, including root cause analysis and corrective actions, are provided to customers upon closure. Escalation paths to senior security leadership and regulatory reporting (e.g., ICO for data breaches) are included where required.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Joint Academic Network (JANET)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 23 July 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable - all services are included in the certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 1 July 2025
• What the ISO 9001 doesn’t cover: Not applicable - all services are included in the certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F507d8ed-7c20-4065-acd5-af2f25ba5317
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.