VISION PRO SOFTWARE LIMITED

Vision Pro Software

Secure online property compliance and risk management system, including Asbestos, Fire, Legionella, Building Condition, Lease Management, Space Optimisation, Energy Management Compliance and Regulatory Support. Aligns ISO Management Analytics &Reporting Links with other systems, Collaborative Document Storage, Assets, Auditing, Dashboards, Auto Reporting, RFID/NFC Tagging, Remote Monitoring, and Mobile Apps(IOS/Android).

Features

• All property related statutory compliance/assets/audits in one place.
• Provides a collaborative secure platform for staff and approved suppliers.
• Automatic email reporting for non-compliance.
• Online and offline Mobile Data Collection both IOS and Android.
• Asset tracking and RFID/NFC tagging and remote monitoring.
• Customisable and Configurable Dashboards and Modules
• Unlimited Users (on a fair usage basis)
• Fully customisable audit forms
• Facility to upload, store and view images and videos
• CAD viewer and CAD editing and creation functionality

Benefits

• Live data not document driven with photos videos and CAD.
• Accurate business intelligence enabling immediate and detailed responses.
• Mobile data collection and editing linked to NFC tags.
• All asset audits and business information accessible securely online.
• Reduces expenses, improve efficiencies/productivities, safeguards business/property portfolio.
• Converting existing paper systems to efficient digital data collection.
• User friendly efficient data collection with minimum training.
• Auditable auto archiving of business-critical information.
• Instant notification of risk and any non-compliance.
• Mapping and scheduling functionality to reduce cost and resources.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@visionprosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

536158525735819

Contact

Alice Ball
0115 822 2407
enquiries@visionprosoftware.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Police
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The system has no constraints that buyers should be aware of.
• System requirements:
  • Any Modern Web Browser
  • Android 14 or IOS 18 or higher for mobile applications

User support

• Email or online ticketing support: Yes
• Support response times: Normally within 1 hour on weekdays during normal office hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Every customer would be given a Vision Pro support package to include the help desk for technical support. Out of hours support is available at an additional cost. A Technical Account Manager can be provided at the customer’s request. All levels of support requirements will be discussed and finalised as part of the software onboarding stage.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: This is subject to the agreed implementation and support plan. User Training can be undertaken either online or face to face. Administrator training is normally achieved by face-to-face Technical training, For example, Surveyor Training can be undertaken on-site if required. Vision Pro Software is delivered with built in training documents, such as user guides and "how to" videos.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: At the end of the contract, all data including CAD, photos, documents and videos will be supplied in a standard format such as SQL or CSV.
• End-of-contract process: In line with the agreed SLA. When the contract comes to an end, the following will apply regarding hosted data/doc etc. Data is sent in either sql. or CSV format with all images, drawings and documents. Specific formats of export can be arranged at an additional cost.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Data can be accessed through mobile browsers. There are also specific mobile applications for onsite data collection which are available in both IOS and Android platforms.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API's are available through Vision Pro Software and are specific to individual clients.; Integration with other systems has been achieved, for example with the client's CAFM system.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The system is fully customisable by Vision Pro to specific client requirements. Clients can create their own individual Assets, Audit forms, and report templates, which are completely configurable by the user with the appropriate level of access.

Scaling

• Independence of resources: Load balancing servers significantly reduce the impact and ensure a much smoother experience for users.

Analytics

• Service usage metrics: Yes
• Metrics types: All metrics can be set up to auto email specific users with required information in various formats.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: AZURE UK based servers.; Whitelist and blacklist IP based Firewall. Encryption of all media.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Into either Microsoft Excel, sql. Db or CSV. Reports can also be produced in word or PDF.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Whitelist and blacklist IP based Firewall and Anti Malware and Virus Software Endpoint Management.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Whitelist and blacklist IP based Firewall and Anti Malware and Virus Software Endpoint Management.

Availability and resilience

• Guaranteed availability: 99% uptime guarantee.; The SLA provides details of the refund subject to access levels.
• Approach to resilience: Hosted on the Azure Server (UK based). Mirrored database servers and mirrored application servers with off-site backups and machine images for immediate restoration.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Each login has defined role and access which is set by the client administrator. Each login can be limited to specific data sets and levels of editing rights. These range from read only of specific modules to full administrator rights.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001; Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: We have a maintained security policy document that is annually reviewed by the Managing Director in accordance with ISO 27001. This applies to the whole company in accordance with company policy.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In accordance with our ISO9001 acreditation. Vision Pro Software are including ISO 27001.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our Vulnerability Management approach is driven by MS-ISAC, Cyber Essentials, ICO information sharing, and mandatory staff GDPR training.; Penetration testing is undertaken monthly which identifies any potential security weaknesses and highlights areas of improvement. Security issues are also addressed at all levels of the development process.; 1: Only Vision Pro IP addresses are able to access the hardware infrastructure Via firewall.; 2: Multiple anti-virus/malware systems control data being input into Vision Pro software.; 3: We patch all Microsoft security releases when they are released from Microsoft.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor and identify security events daily such as remote login attempts from invalid IP's and file uploads from users. We also use security software as part of our daily regime and respond to security issues instantly.
• Incident management type: Supplier-defined controls
• Incident management approach: Users escalate incidents to the IT manager who has a set of pre-defined processes for common events. For non-common events will escalate to senior management. All processes are documented in our ISO 27001 accredited system.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: Thursday 15 May 2025
• What the ISO/IEC 27001 doesn’t cover: The Vision Pro System and Support is fully covered by ISO 27001
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Friday 10 May 2024
• What the ISO 9001 doesn’t cover: The Vision Pro System and Support is fully covered by ISO 9001
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 056c608c-9287-4e52-8750-39c8c995d321
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bf5478a8-f2fa-4097-a427-660a28445a4b
• Other security certifications: Yes
• Any other security certifications: ICO Registered Number ZB582024

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@visionprosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.