SWORD IT SOLUTIONS LIMITED

IT Operations

Sword’s IT Operations (iSaaS) service delivers hybrid‑cloud operations management, proactive service control, and secure, governed support for enterprise infrastructures. The service provides end‑to‑end oversight across systems, networks, storage, and service management platforms—underpinned by ServiceNow, aligned to BS7858 screening, ISO/IEC 27001 governance, and structured SLAs for availability, resilience, and service quality.

Features

• Hybrid‑cloud infrastructure operations
• ServiceNow‑based ITSM interaction
• Defined SLAs across P1–P4
• UK‑based data processing with TLS 1.2+
• 24/7 phone, email & ticketing support
• Customisable service components
• Real‑time dashboards & regular reports
• Structured service governance
• Multi‑datacentre resilience (ServiceNow hosted)
• BS7858:2019 & SC‑cleared personnel

Benefits

• Improved service reliability and uptime
• Clear SLA‑driven incident response
• Stronger compliance and security posture
• Better visibility through dashboards & reports
• Reduced operational risk via structured controls
• Flexible service design tailored to needs
• Accessible, WCAG‑aligned service experience
• Enhanced audit and governance assurance
• Secure data handling in the UK
• Predictable, governed service operations

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@sword-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

537998435998448

Contact

Louise Barwell
07709 376719
bids@sword-group.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Support is limited to hardware that has a current and up to date warranty unless a time limited variation is agreed in advance.
• System requirements:
  • A valid operating system license
  • A fully licensed anti-virus solution
  • Appropriate hardware resources
  • No defective hardware

User support

• Email or online ticketing support: Yes
• Support response times: All questions should be presented in the form of requests to maintain service governance and management. Standard Service hours are 0800 – 1800, during which responses are in line with our standard SLAs. Any questions received out-with standard hours, will be responded to next working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Sword can tailor a support package to the customer’s specification, with enhanced or additional SLAs. Each customer has an aligned Service Delivery Manager as part of the service and their involvement scales depending on the service demand. ; ; Priority Level 1 - Critical; Definition: Issue significantly impacts all staff or critical services, preventing normal business operations and posing potential risk to the company.; Response Time SLA: 30 Minutes; Resolution SLA: 4 Hours; ; Priority Level 2 - High; Definition: Issue significantly affects a moderate number of staff or major functionality, causing disruption to normal operations without critical security risk.; Response Time SLA: 4 Hours; Resolution SLA: 1 Day; ; Priority Level 3 - Medium; Definition: Issue affects a small number of staff or functionality, causing minor disruption without significant risk.; Response Time SLA: 1 Day; Resolution SLA: 2 Days; ; Priority Level 4 - Low; Definition: Low-impact issues or requests causing negligible disruption and no security risk; Response Time SLA: 1 Day; Resolution SLA: 3 Days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can access a self help portal or email/phone our Service desk.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Sword do not store user data as part of our services. At the end of any contract term, we can provide a complete or partial export of ITSM data in an agreed format to satisfy any regulatory requirements.
• End-of-contract process: Sword have a standard offboarding process that is included as part of any engagement. We will facilitate the success transfer of services if and when necessary at no additional cost, unless there is a need for additional project resources at the customer’s request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is provided in accessible formats to ensure all users can easily read, navigate, and understand the material. When supplied as offline electronic copies, documents are delivered in accessible PDF or equivalent formats that support screen readers, text‑to‑speech tools, adjustable text size, and high‑contrast display settings. Documents are structured with clear headings, logical information flow, and consistent formatting to support keyboard‑only navigation and assistive technologies.; When accessed through the ServiceNow knowledge base, users benefit from the platform’s WCAG 2.2 AA‑aligned interface, which provides a consistent and accessible environment across devices and browsers. Knowledge articles are written in plain language, use hierarchical headings, and follow a clear, task‑focused structure. The knowledge base supports keyboard navigation, responsive layout, and built‑in browser accessibility features, ensuring users with varying needs can find and consume information without barriers.; Across both delivery channels, documentation is periodically reviewed as part of our service governance processes to maintain clarity, accessibility, and alignment with public‑sector digital accessibility expectations.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: \zx
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have not conducted formal usability testing with assistive technology users. However, our ServiceNow based interface is developed and maintained to WCAG 2.2 AA standards, and accessibility compliance is validated through the platform’s integrated tooling, vendor accessibility updates, and internal checks using standard assistive technologies such as screen readers, keyboard only navigation, and contrast evaluation tools. We continuously monitor accessibility guidance and incorporate improvements as part of our platform governance cycle.
• API: No
• Customisation available: Yes
• Description of customisation: Sword’s IT Services are flexible and are able to be tailored to the specific ask of the customer or end user. Whilst we offer a large suite of solutions, these can be delivered individually or as part of a larger, custom work package. ; Customisation is generally done at the service level, however this can cascade down to departments or in very rare cases, individual users.

Scaling

• Independence of resources: We prevent cross customer impact by offering ServiceNow through standalone, domain separated, or shared instances, ensuring operational isolation based on customer requirements. Each customer’s configuration, data, and workloads remain segregated, preventing demand from one organisation affecting another. Within our Service Desk, we maintain deliberate excess capacity and flexible resourcing to absorb spikes in demand, ensuring response and resolution times remain consistent even during periods of increased activity.

Analytics

• Service usage metrics: Yes
• Metrics types: We monitor service demand, including incidents, requests and changes as part of our standard service governance and report on these metrics regularly, depending on contractual agreement.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Licenses: ServiceNow, IT Hardware: Cisco, Dell and Palo Alto

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Our service supports straightforward data export through agreed electronic formats. Users can request exports of ITSM data, which we provide in open formats such as CSV, or in alternative formats where required. As we do not store customer data beyond operational ITSM records, exports are limited to the data captured within ServiceNow and are supplied securely in line with contractual requirements. At contract end, we provide a complete or partial export in the agreed format to support regulatory or transition needs.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our services are governed by our standard SLAs detailed in the table above. On engagement we work with our clients to establish measurable and realistic KPIs to ensure that the service performs in line with expectations and continues to deliver the necessary value.; ; Priority Level 1 - Critical; Definition: Issue significantly impacts all staff or critical services, preventing normal business operations and posing potential risk to the company.; Response Time SLA: 30 Minutes; Resolution SLA: 4 Hours; ; Priority Level 2 - High; Definition: Issue significantly affects a moderate number of staff or major functionality, causing disruption to normal operations without critical security risk.; Response Time SLA: 4 Hours; Resolution SLA: 1 Day; ; Priority Level 3 - Medium; Definition: Issue affects a small number of staff or functionality, causing minor disruption without significant risk.; Response Time SLA: 1 Day; Resolution SLA: 2 Days; ; Priority Level 4 - Low; Definition: Low-impact issues or requests causing negligible disruption and no security risk; Response Time SLA: 1 Day; Resolution SLA: 3 Days
• Approach to resilience: Our service is built with resilience at its core, ensuring continuity, stability, and consistent performance regardless of variations in customer demand or operational conditions. ServiceNow provides the foundational resilience for our ITSM capabilities, operating within a cloud‑hosted architecture that includes built‑in redundancy, continuous monitoring, and robust failover mechanisms. The platform’s infrastructure is engineered to maintain service uptime, handle component failures without disruption, and deliver secure, uninterrupted access to IT operations functions.; To prevent cross‑customer impact, we offer standalone, domain‑separated, or shared ServiceNow instances, ensuring strong logical or physical separation of customer data, configurations, and workloads. This design ensures that increased demand or configuration changes within one customer environment cannot affect another.; Resilience is further supported by Sword’s operational model. Our Service Desk maintains excess capacity, with flexible resources available to absorb unexpected demand spikes and maintain SLA performance. Continuous monitoring, proactive incident detection, and structured change control processes ensure issues are identified and addressed quickly, reducing operational risk.; Security, governance, and compliance controls, including encryption, access management, and penetration testing, further contribute to the stability and resilience of the service. Together, these technical and operational measures ensure high availability and consistent performance for all users.
• Outage reporting: Our service provides clear and timely outage reporting to ensure customers are informed as quickly as possible and can take appropriate action. Any service impacting event is communicated through automated email alerts issued to designated customer contacts, including service managers, technical leads, and operational teams. These notifications outline the nature of the issue, the affected service components, and any immediate user impact. This ensures customers remain aware of events even outside standard interaction with the platform.; In addition to initial alerts, we issue follow up updates during the lifecycle of the incident to provide progress visibility, expected restoration times, and confirmation once normal service has been fully restored. Our Service Desk also monitors operational performance in real time and can provide additional updates where required.; All outage communications follow our established incident management process, ensuring consistency, traceability, and alignment with agreed SLAs. For customers operating standalone or domain separated instances, outage reporting remains segregated, ensuring only relevant alerts are sent. This structured approach ensures transparency, reduces uncertainty during service disruption, and supports effective customer planning and response.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled through least privilege, role based access controls and mandatory MFA for all privileged and remote access. Administrative access is restricted to authorised personnel and managed through Entra ID and Privileged Identity Management to ensure elevation is time bound and auditable. Support channels are segregated so only approved analysts can access management tooling, with read only or limited permissions applied where appropriate. All access is logged, reviewed periodically, and removed immediately on role change or exit.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Sword’s security governance is formally certified to ISO 27001:2022 and Cyber Essentials Plus.
• Information security policies and processes: We operate a formal, ISO/IEC 27001‑certified Information Security Management System (ISMS), supported by a comprehensive suite of policies, standards, and procedures that govern how information is protected across our services. Our primary Information Security Policy defines our security objectives, scope, and responsibilities, and applies to all employees, contractors, and third parties. It is reviewed annually to ensure continued alignment with our risk profile, threat landscape, and operational requirements. ; We supplement this with dedicated policies covering supplier security, incident management, vulnerability management, acceptable use, access control, and data protection. Supplier‑related security requirements are governed by our Supplier Information Security Policy, ensuring third‑party controls meet the same standards expected within our own environment. ; Security governance is overseen by our Group CISO and Executive Management Team, with structured reporting, formal risk assessment, and continuous improvement processes ensuring controls remain effective. We maintain Cyber Essentials Plus certification, providing independent assurance of our core technical controls.; Operational processes include multi‑factor authentication, least‑privilege access controls, proactive vulnerability management, incident response procedures, regular audits, and staff cybersecurity training. These measures collectively ensure information is handled securely throughout its lifecycle and that risks are consistently identified, managed, and mitigated.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow a structured, ISO aligned configuration and change management process to ensure services remain secure, stable, and fully controlled throughout their lifecycle. All service components are recorded, tracked, and maintained within controlled configuration repositories, enabling full traceability from deployment through to retirement. Changes are raised through a formal ITIL aligned workflow, where they undergo impact assessment, including evaluation of potential security, availability, and compliance risks. Approved changes follow defined implementation, testing, and rollback procedures, ensuring service integrity is preserved. Governance reviews, audit trails, and continuous monitoring reinforce oversight and ensure changes are delivered safely and consistently.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Sword operates a continuous, risk based vulnerability management process. We monitor for threats using Microsoft Defender, Tenable Nessus, NCSC Early Warning, and regular third party penetration tests. Identified vulnerabilities are assessed for exploitability, exposure and business impact, guiding prioritised remediation. Patches are deployed rapidly using Microsoft Intune, Patch My PC, and Azure Update Management for servers, ensuring timely updates across endpoints, applications and infrastructure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring approach combines 24/7 security alerting, event analysis, and proactive detection to identify and respond to threats in real time. Using SIEM tooling such as Microsoft Sentinel, we monitor logs, alerts, and behavioural anomalies across systems and user activity. Events are triaged using predefined workflows, with automated correlation to reduce noise and ensure rapid identification of genuine threats. Our NOC/SOC teams provide continuous oversight, escalation, and incident response, ensuring security events are contained quickly and aligned with operational and governance requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Management Covers the logging, categorisation, prioritisation, escalation, and resolution of Incidents to restore normal service as quickly as possible, minimising business impact. These incidents are captured within ServiceNow.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance UK Limited
• ISO/IEC 27001 accreditation date: Tuesday 1 November 2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification applies specifically to:; ; “The provision of design, implementation and support of business technology solutions, and recruitment services, in accordance with the Statement of Applicability (SoA) version 6.0.”; ; This means the certification covers only the systems, processes, and activities that fall within this defined scope. Any services, functions, or operational areas that sit outside this scope or are not included within our Statement of Applicability are not covered by the certification.; ; If required, we can provide further clarification on the scope boundaries or supply the SoA to demonstrate which controls and areas are included.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV Business Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 1 November 2022
• What the ISO 9001 doesn’t cover: Our ISO/IEC 27001 certification applies specifically to:; ; “The provision of design, implementation and support of business technology solutions, and recruitment services, in accordance with the Statement of Applicability (SoA) version 6.0.”; ; This means the certification covers only the systems, processes, and activities that fall within this defined scope. Any services, functions, or operational areas that sit outside this scope or are not included within our Statement of Applicability are not covered by the certification.; ; If required, we can provide further clarification on the scope boundaries or supply the SoA to demonstrate which controls and areas are included.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Df66ac0b-03d9-4e57-a0e6-2b1ebd4fcf85
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@sword-group.com. Tell them what format you need. It will help if you say what assistive technology you use.